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AnalysisofBehavioralSkills
Name:Wuzheng
Scnnumber:135260027
Ⅰ.Introduction
BalanceBankingPLCisamediumlevelcompanyinthefinancialsector.ItunderwentamajorrestructuringprogramandanewteamnamedTheCustomerEngagementTeambroughttogethertwoformerteams12monthsago,JessGreenisthemanager.Thisreportisanalysisthiscompany’ssituationandJess’sbehavetohelpJesshaveabetterbehaviorinbusiness.
Ⅱ.Development
Managementandleadershiptheories
TherearethreetypesofmanagerialrolesbyMinzbergwhichareinterpersonalroles,decisionalrolesandinformationalroles.Interpersonalrolesistoensurethatinformationisprovided.Decisionalrolesismakethesignificanttouseiftheinformation.AndInformationrolesistolinkallthemanagerialtoworktogether.Jess’sroleisinformationrolesbecausehermainjobisittopassoninformation,andmonitoringandfindoutinformationrelatedtothegroup,sheisresponsibleformonitoringtheproductionandthewelfareoftheteam.
Jessusesthefunctionalleadershipintheleadershipside.Thatisthefocusonamodelofhowtolead,ratherthanfocusonleadershipwhodidit.Thereare3typesoffocusonfunctionalleadership.Focusonneeds,teamandpersonalneeds.Jessmoretendedtofocusmoreontheneeds,forexample,preparationoftheworkplans,resourceallocation,aswellasorganizewhodidwhat,aswellasmonitortheperformanceandreviewofprogress.
AssertivenessInfluencingandNegotiating
Assertiveness
theteamisamemberoftheteamcannotaccepttheotheroneorafewmembersoftheproposedactionofresistance.
Carolmaybeisaconflicts.FromtheJess’spenciled,jessnowisavoidCarolandbecauseCarol’sinabilitycommunicate,itwillcauseinternalcustomerandexteriorcustomeroutflow .AndbecauseofCaroldonotwanttojoinameetingsotheconflictbetweenJessandCarolwillbeexpended.ButCarolalsoisagoodoperator.SoJessshouldcompromisestoCarol.Dealingwithpeoplelikethisshouldmakeproblemmoreopennessandtrytoaskotherpeopletohelptosolvetheproblem.SoJesscantellCarolifshecanmorecommunitywithotherteammatesanddonotmoveinagroove.
Meeting
Meetingisawaytoallowthreeormoreemployees,andinordertocompleteacommongoalorachieveaparticularpurposeeasiertosolvetheproblemwiththecommunicationway.Jess’steamdonotrationalutilizationofthemeeting,themeetingisbecomejustJessreportstheworkunilaterallyanduselesstotheworkandwastetoomuchtime.Themeetinglackapurposeandareasonableplan.AndJessshouldmakesurethatallemployeesareiswillingtoattendthemeetingandtounderstandthemeetingthegoal.Andthemeetingleaderneedreasonablemanagementmeetingtime,maketimeuseful.Atlasttheleaderneedmakeasummaryofthemeeting.
Timemanagement
Duetothetremendousnumberofday-to-dayproblems,soJesslacktimetomakeschedule.Sheneedmanagementtechniquestheorytomanagehertime,Focusedonsolvingurgentproblemsandarrangeforsomeonetoreplacehersolveeverydayproblems.Itwillimproveefficiency.
Andthefiveminuteruleisagoodway.Five-minuteruleisaruleofthumbfordecidingwhetheradataitemshouldbekeptinmemory,orstoredondiskandreadbackintomemorywhenrequired. Throughestablishesatimestructuretodivideintothedutyisimportantandisurgent andseparatecomplete.ThiscanmakeJessmakehertimebecomemoreusefultosolvemoreproblem.
Furthermore,Jessalsocanusepeaktimemanagement,inthisperiod,Jesscanfocusonthornyissuesthistimeperiodhasahighefficiency.Cansuccessfullysolvetheproblemandsavetime.
Stress
Stressisafeelingofstrainandpressure.Smallamountsofstressmaybedesired,beneficial,andevenhealthy.Jessnowhastoomuchstressformtoomuchproblemnotshouldsolvebyherselfandthiswillleadpsychologicalchangesevenbadhealth.Inthiscase,becauseoftoomuchstress.Jessstarttodrinkingandtakedrugs.Thestresshaschangedherbehavior.Duetoherbadbehavior,shecannolongerleadthisteamandteammemberarenotshareproblemformtheirdailywork.Andsomegoodnewideawilllostbecausethisstrainedrelations.Theteammemberwilldiverged.AndJess’sstresswillmoreheavy.Thatisabadcirculation.
TochangethisbadcirculationJessfirstneedreasonableusehertime.Stopsolveanumberoftriviaquestions.Analyzingscheduleswillbeagoodmethod.Inthisways,Jessalsocanrationaldistributiontime,andasfaraspossiblepreventfurtherproblems.Atlast,Jessshouldlearntocontrolherself,Stayawayfromalcoholanddrugs.
Carolnowmaybehavelotsofstressduetoherbadcommunicateskills,shehavesomegoodideaformjoborhavesomeproblemfromjobcannotsharewithotherteammate.Letthemtohelp.Thenshewillmoreandlonelierandcannotfinishjobwell.Thisleadtodecreasedworkperformance.Andshehasalittleregardless.AsthisteamleaderJessshouldoftencommunicatewithherandhelptomakehertalk.Taketheinitiativetocareforandletstafffeelnodiscrimination.Oftenencouragehertomakeherconfident,thiscanhelphereasyIntegratedintotheteam.
Dealtothiscondition,accordingtothestresscomefrom.Jesscansharewithherownworkingexperience.Trainingforherqualificationsandestablishtheconceptoftime.Setupascientificsalarywelfaresystemofsalary,benefitsandteamrewardsandpunishmentsystemtosuperviseher.
Decisionmakingskills
Decision-makingcanberegardedasthecognitiveprocessresultingintheselectionofabelieforacourseofactionamongseveralalternativepossibilities.Everydecision-makingprocessproducesafinalchoicethatmayormaynotpromptaction.
Nowthecompanyfacedwithreorganization.Asthisteam’smanagerJessmustsolveherproblemduringmanagethisteam.Agoodwaysismakenewreasonableplanandaccordingthisplanthesolveproblem.Establishaproblem-solvingmechanism.Solvestheproblemstrictlyaccordingtothemechanismexecution.AndJessneedtofindawayretainexistingcustomersandreachouttonewcustomers.Andtreatemployeeusereasonableways.Ensurethateachemployee'sabilitytomaximizeuse.ThiscanhelpJessmoreeasilytosolveproblemthereforeenhancingherdecision-makingskills.
Ⅲ.Conclusion
ThisreportisananalysisaboutthesituationofthiscompanyandpointoutthisnewmanagerJesssomebadbehaveduringbusiness.UsingbehaviortheoryanalyzeJesswithherteamandusingtheleadershipandmanagementtheorytosolveproblemswhichJesscannotsolve.Attheendofthisreport,pointoutlackonJessandhowtomakeuptheselimitation.Andsomeadviceinbehaviorskillforbusi
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