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SiebelFinancialServices

ConnectorforIAA-XML

Guide

SiebelInnovationPack2016April2016

Copyright©2005,2016Oracleand/oritsaffiliates.Allrightsreserved.

Thissoftwareandrelateddocumentationareprovidedunderalicenseagreementcontainingrestrictionsonuseanddisclosureandareprotectedbyintellectualpropertylaws.Exceptasexpresslypermittedinyourlicenseagreementorallowedbylaw,youmaynotuse,copy,reproduce,translate,broadcast,modify,license,transmit,distribute,exhibit,perform,publish,ordisplayanypart,inanyform,orbyanymeans.Reverseengineering,disassembly,ordecompilationofthissoftware,unlessrequiredbylawforinteroperability,isprohibited.

Theinformationcontainedhereinissubjecttochangewithoutnoticeandisnotwarrantedtobeerror-free.Ifyoufindanyerrors,pleasereportthemtousinwriting.

IfthisissoftwareorrelateddocumentationthatisdeliveredtotheU.S.GovernmentoranyonelicensingitonbehalfoftheU.S.Government,thefollowingnoticeisapplicable:

U.S.GOVERNMENTENDUSERS:Oracleprograms,includinganyoperatingsystem,integratedsoftware,anyprogramsinstalledonthehardware,and/ordocumentation,deliveredtoU.S.Governmentendusersare“commercialcomputersoftware”pursuanttotheapplicableFederalAcquisitionRegulationandagency-specificsupplementalregulations.Assuch,use,duplication,disclosure,modification,andadaptationoftheprograms,includinganyoperatingsystem,integratedsoftware,anyprogramsinstalledonthehardware,and/ordocumentation,shallbesubjecttolicensetermsandlicenserestrictionsapplicabletotheprograms.NootherrightsaregrantedtotheU.S.Government.

Thissoftwareorhardwareisdevelopedforgeneraluseinavarietyofinformationmanagementapplications.Itisnotdevelopedorintendedforuseinanyinherentlydangerousapplications,includingapplicationsthatmaycreateariskofpersonalinjury.Ifyouusethissoftwareorhardwareindangerousapplications,thenyoushallberesponsibletotakeallappropriatefail-safe,backup,redundancy,andothermeasurestoensureitssafeuse.OracleCorporationanditsaffiliatesdisclaimanyliabilityforanydamagescausedbyuseofthissoftwareorhardwareindangerousapplications.

OracleandJavaareregisteredtrademarksofOracleand/oritsaffiliates.Othernamesmaybetrademarksoftheirrespectiveowners.

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Thissoftwareorhardwareanddocumentationmayprovideaccesstoorinformationoncontent,products,andservicesfromthirdparties.OracleCorporationanditsaffiliatesarenotresponsibleforandexpresslydisclaimallwarrantiesofanykindwithrespecttothird-partycontent,products,andservicesunlessotherwisesetforthinanapplicableagreementbetweenyouandOracle.OracleCorporationanditsaffiliateswillnotberesponsibleforanyloss,costs,ordamagesincurredduetoyouraccesstooruseofthird-partycontent,products,orservices,exceptassetforthinanapplicableagreementbetweenyouandOracle.

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ForinformationaboutOracle'scommitmenttoaccessibility,visittheOracleAccessibilityProgramwebsiteat/pls/topic/lookup?ctx=acc&id=docacc.

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ifyouarehearingimpaired.

Contents

SiebelFinancialServicesConnectorforIAAXMLGuide1

Chapter1:What’sNewinThisRelease

Chapter2:OverviewofSiebelConnectorforIAA-XML

UsingtheSiebelConnectorforIAA-XML7

RequiredComponents8

OptionalComponents8

ArchitecturalOverview8

BusinessDataFlow10

OutboundDataFlow11

InboundDataFlow11

WorkflowIntegration12

IntegrationObjects12

BusinessServices12

IAA-XMLStandard13

Chapter3:SiebelConnectorforIAA-XML

IAA-XMLSyntaxandRules15

EnvelopeSection17

BodySection18

FINSIAAWizard19

IntegrationObjects20

IAADispatchermap20

FINSIAA-XMLTransactionManager20

FINSIAA-XMLDataTransformationEngine24

FINSIAA-XMLConverter25

FINSIAA-XMLDispatcher29

TransportAdapter31

Chapter4:ConfigurationRoadmap

SiebelConnectorforIAA-XMLConfigurationOverview33

TheMQSeriesFinancialServicesEdition35

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Contents■

CreatingIntegrationObjectsinSiebelTools42

CreatingIAAEnvelopeIntegrationObjects44

CreatingIAAExternalIntegrationObjects46

CreatingIAAInternalIntegrationObjects48

IAADispatcherMap50

ConfiguringtheIAA-XMLBusinessService52

FINSIAA-XMLTransactionManager52

FINSIAA-XMLDataTransformationEngine53

FINSIAA-XMLConverter53

FINSIAA-XMLDispatcher54

ConfiguringtheDataTransformationMaps54

ConfiguringRuntimeEventManager56

ConfiguringServerTasks57

ConfiguringOutboundandInboundIntegration58

SampleWorkflowIAAAddPartyOutboundWorkflow58

SampleWorkflowIAAServerPartyPackageWorkflow62

SampleIAAPartyPackage67

SampleIAAPolicyPackage68

AppendixA:DataTypes

DefinitionofDataTypes69

XMLSchema,IAA-XML,andIFXDataTypes74

DateandTimeFormats76

AppendixB:Troubleshooting

RuntimeEventSettingIssues77

DoubleTriggeringtheSameWorkflow77

RuntimeEventSetup77

WorkflowProcessSetupforRuntimeEventSupport.78

IntegrationObjectSetupIssues78

InactiveAllUnusedIntegrationComponentFields78

VerifyUserKeysofIntegrationComponents79

SetuptheIntegrationObjectUserPropertyandLiteralValues79

Out-of-SyncDatabase79

Index

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What’sNewinThisRelease

What’sNewinSiebelFinancialServicesConnectorforIAA-XMLGuide,

SiebelInnovationPack2016

Nonewfeatureshavebeenaddedtothisguideforthisrelease.Thisguidehasbeenupdatedtoreflectonlyproductnamechanges.

NOTE:SiebelInnovationPack2016isacontinuationoftheSiebel8.1/8.2release.

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What’sNewinThisRelease■

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2

OverviewofSiebelConnector

forIAA-XML

Oracle’sSiebelConnectorforIAA-XMLprovidesintegrationbetweenOracle’sSiebelBusinessApplicationsandotherIAA(InsuranceApplicationArchitecture)basedbusinessmodelssuchasCustomerInformationIntegrationSolutions(CIIS)orotherapplicationswhichsupportIAA-XMLstandard.TheSiebelConnectorforIAA-XMLisaconfigurablesetofcomponentsthatyoucanusetoexchangedatabetweenSiebelBusinessApplicationsandexternalIAAbasedapplicationsanddatabases.

IAAaresetofbusinessdatamodelsbuilttosupportinsuranceindustry.IAA-XMLisIBM'smessagingarchitecturestandardforinsuranceindustry.Itallowsdifferentapplicationshavingdifferentdatamodelsandrunningondifferenttechnologiestocommunicate.IAA-XMLhas3keybenefitsthataddresstheproblemsininterapplicationcommunications:

■Lackofsharedsemanticandcontentstructure

■Lackofsharedsyntaxand

■TechnologyDependency

IAA-XMLprovidesamessagingstandardforinter-applicationcommunicationsfortheinsuranceandfinancialservicesindustries.Forexample,whentwocompaniesmerge,IAA-XMLcanbeusedasthestandardforthedesignofmessagesinahuboraspokearchitecture,providingthemechanismforintegratingsystemsbuiltondifferentplatforms.Itcanalsobeusedasawayofopeningsystemstobusinesspartners.Forexample,communicationbetweenafinancialservicescompanyanditsexternalnetworkofintermediaries.

TheSiebelConnectorforIAA-XMLisresponsibleforreceiving,parsingandprocessingthebusinessoperationsspecifiedintheXMLmessagethatconformstothespecificationdetailedoutintheIAA-XMLspecificationdocument.ThisintegrationofferspowerfulcapabilitiesdesignedtomeetalltheIAAmessagespecificationrequirements.ThissolutionallowsyoutoeffectivelyharnessthesynergiesbetweenSiebelfrontofficeapplicationsandIAAbasedapplications.TheSiebelConnectorforIAA-XMLextendsSiebelapplicationstointegratewithbackofficedataandbusinessprocesses.

TheSiebelConnectorforIAA-XMLsupportsbothsynchronousandasynchronoustransactionsacrossapplicationboundaries.Theresultingconsistencyandsharingofdataallowsefficientcoordinationbetweenfrontandbackofficeoperations.Forexample,salesandserviceprofessionalscanenterpolicyinformationinOracle’sSiebelFinancialServicesapplicationsandreceivereal-timeresponsewithaquoteforthepolicyentered.ThesalesorserviceprofessionalcanthencompleteenteringthepolicydetailsthroughtheSiebelapplicationinterfacebycompletingtherequirementsandissuingthepolicytothecustomer.

UsingtheSiebelConnectorforIAA-XML

TousetheSiebelConnectorforIAA-XMLyouneedto

■Installallrequiredcomponents.See

“RequiredComponents”onpage8

.

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OverviewofSiebelConnectorforIAA-XML■ArchitecturalOverview

■Createintegrationobjects.See

“ToCreateIntegrationObject”onpage43

.

■DefinemappingsfordatabetweentheSiebelapplicationandtheIAA-XMLbasedexternalapplication.See

“ToconfiguretheDTEmap”onpage55

.

■Createintegrationworkflowsbasedonthemappedobjects.See

“SampleWorkflowIAAAddParty

OutboundWorkflow”onpage58

and

“SampleWorkflowIAAServerPartyPackageWorkflow”on

page62

.

RequiredComponents

InordertoimplementmessagesbetweenSiebelBusinessApplicationsandIAAcompliantapplicationstheSiebelConnectorforIAA-XMLrequiresthefollowingcomponents:

■SiebelFinancialServicesBusinessApplications

■LicensedtousetheSiebelConnectorforIAA-XML.

NOTE:ToobtainlicenseforSiebelConnectorforIAA-XMLfromSiebelManufacturingOperationcontactyourOraclesalesrepresentative.

■LicensedtouseIAA(InsuranceApplicationArchitecture)models.Additionalinformationabout

licensingthesemodelscanbeobtainedfromyourIBMSalesRepresentativeorfrom

.

OptionalComponents

Inadditiontorequiredcomponents,thereareoptionalcomponentyoumaywanttoinstalltohelpwithyourintegrationprocess.Thesecomponentsare:

■LicensetouseMQSFSE(MQSeriesFinancialServicesEdition).Fordetails,see

“TheMQSeries

FinancialServicesEdition”onpage35

.

NOTE:Formoreinformation,contactyourIBMSalesR.

■LicensetouseOracle’sSiebelEventManagertoinstantiateaSiebelWorkflowManageroryoucanwriteaneScripttoinstantiateyourSiebelWorkflowManager.SiebelWorkflowisdeliveredasapartofSiebelFinancialServicesBusinessApplications.

ArchitecturalOverview

SiebelFinancialServicesEAIarchitectureisbuiltontopofOracle’sSiebelEnterpriseApplicationIntegration(EAI)architecture.Oracle’sSiebelFinancialServicesEAIframeworkhasbeenbuilttosupportXMLmessagingbasedcommunicationinfrastructure.CustomersofFinancialServiceshavetheneedtointegratewithmanydifferentapplicationsthroughmessagingmechanisms.Tofulfillthisrequirement,manyconnectorshavetobebuilttosupportvariousindustrystandards.

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OverviewofSiebelConnectorforIAA-XML■ArchitecturalOverview

SiebelFinancialServicesallowsyoutobuildanddeploymultipleconnectors.Todemonstratesuchflexibility,SiebelFinancialServicesApplicationhasbuiltthreeconnectors—SiebelConnectorforIAA-XML,SiebelConnectorforACORDXML,andSiebelConnectorforIFXXML—allbasedontheSiebelFinancialServicesEAIframework.

Figure1

illustratesthehigh-levelarchitectureoftheSiebelFinancialServicesEAIandthestandardconnectors.

NOTE:Fordetails,seeSiebelFinancialServicesEnterpriseApplicationIntegrationGuide.

Figure1.High-levelArchitectureofSiebelFinancialServicesEAI

SiebelConnectorforIAA-XMLisbuiltbasedonIAA-XMLstandardsforinsuranceindustryexchangeandisdesignedtoaddressthereal-timerequirementbydefiningtransactionsthatincludebotharequestandaresponsemessage.TheSiebelConnectorforIAA-XMLprovidesfunctionssuchas:

■Handlingmessageheader

■HandlingheterogeneouscommandsinthebodysectionofanXMLmessage

■Datatypeformattingandconversions

■Datamodelmappingthroughvariousmodules

TheSiebelConnectorforIAA-XMLmodulesincludetheFINSIAAWizard,FINSIAA-XMLDispatcher,FINSIAA-XMLConverter,FINSIAA-XMLDataTransformationEngine(DTE),andFINSIAA-XMLTransactionManager.

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OverviewofSiebelConnectorforIAA-XML■ArchitecturalOverview

BusinessDataFlow

Eachstandardintegrationorcustomintegrationisbasedonthecreationofbusinessdataflows.AbusinessdataflowcontrolsthewholetransformationofanIAAbaseddataobjecttoaSiebeldataobjectandaSiebeldataobjecttoanIAAbaseddataobject.

Figure2onpage10

,illustratesinboundandoutboundbusinessdataflows.SomeofthebusinessflowsmightconstitutemessagespublishedbyIAAsuchas<AddPartyRequest>,<DeletePartyRequest>,<FindPartyRequest>,<ModifyPartyRequest>,<SubmitApplicationRequest>,<InquiryFinancialServicesAgreementRequest>,<InquiryFinancialServiceAgreementResponse>andsoon.Someofthesemessagesareincludedinthesampledatabaseasreferenceimplementations.

Therearetwotypesofbusinessdataflows:

■OutboundtoExternalIAA-basedapplication(Send)

■InboundfromanexternalIAA-basedapplication(Receive)

TheprocessingflowforeachofthesebusinessdataflowislargelycontainedwithinaSiebelworkflowprocess.TheworkflowprocessistheninitiatedbytheSiebelEventManager,orbyacallfromOracle’sSiebeleScriptbasedonanactionperformedwithinSiebelBusinessApplicationstoprocessthedatainanoutboundscenario.Inaninboundscenario,theworkflowwillbeinstantiatedbytheBusinessIntegrationManager.

Figure2.Bi-directionalBusinessDataFlowofSiebelConnectorforIAA-XML

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OverviewofSiebelConnectorforIAA-XML■ArchitecturalOverview

OutboundDataFlow

Asshownin

Figure2onpage10

,duringanoutbounddataflow,followingsaretheorderofprocessthattakingplace:

1Theworkflowisinstantiated,theFINSIAA-XMLTransactionManagertakesalltheROW_IDsoftheobjectsandtheoperationnameasinput.

2TheFINSIAA-XMLTransactionManagerthenextractsdatafromtheSiebeldatabaseandthenreturnsalltheinstancesretrievedaspropertysets.

ThisdataisthenusedtopopulatetheinternalintegrationobjectsbasedontheSiebelbusinessobjects.

NOTE:Propertysetistherepresentationofdataintheinternalformatinmemoryandisusedwidelybythebusinessservices.

3TheinternalintegrationobjectinstancesarethenpassedtotheFINSIAA-XMLDataTransformationEngine(DTE)whichtransformtheinternalintegrationobjectinstancesintoexternalintegrationobjectinstances.ItalsoaddsallnecessaryIAAspecificcommandlayerattributesintotheinstances.

4Next,theFINSIAA-XMLConverterconvertsallexternalintegrationobjectinstancesintoproperXMLintegrationobjectinstanceandaddstheenvelope,header,andothersectionstothenewlyconvertedinstance.

5ThenXMLHierarchyConverterconvertsthisXMLintegrationobjectinstancefromapropertysetformatintoatextformat.

6Asalaststep,themessageisthensenttoexternalsystemsusinganytransportmechanismsupportedbySiebelEAIsuchas,HTTPorMSMQReceiversupportedbyOracle’sSiebelEAI.

InboundDataFlow

Asillustratedin

Figure2onpage10

,aninboundbusinessdataflowstartswithaReceiverServerComponentsuchastheMQSeries,HTTP,orMSMQReceiver.TheReceiverrunsinthebackgroundcontinuouslywaitingformessagetoarrivefromexternalIAA-XMLbasedapplications.UponreceivinganIAA-XMLmessage,ittheninvokestheworkflowprocessconfiguredtohandleandprocessthedatafurther.TheworkflowdictatesthebusinesslogicbehindtheSiebelConnectorforIAA-XMLasfollows:

1TherawXMLtextstringispassedthroughXMLHierarchyConvertertobeconvertedintoanXMLintegrationobjectinstance.

2TheFINSIAA-XMLDispatcherthentraversestheXMLinstanceandidentifiesthemessagesreceivedaccordingtotherulesetsoftheIAADispatcherMapandthenidentifiestheenvelope,headerandbodysectionsamongthehierarchynodesandsendsittotheFINSIAA-XMLConverter.

NOTE:TheDispatcherMapiscreatedbytheFINSIAAWizard.Fordetails,see

“FINSIAAWizard”

onpage19

3TheFINSIAA-XMLConverterthentakestheXMLinstance,andprocessindividualsectionsoftheinstancewhileconvertingeachsub-treeintoexternalintegrationobjectinstancesbeforesendingittotheFINSIAA-XMLDTE.

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OverviewofSiebelConnectorforIAA-XML■ArchitecturalOverview

4TheFINSIAA-XMLDTEtransformstheexternalintegrationobjectinstancesintointernalintegrationobjectinstancesandpassesittotheFINSIAA-XMLTransactionManager.

5TheFINSIAA-XMLTransactionMangerthenperformstheoperationspecifiedintheinstancebyinvokingtheservicesconfiguredinitsuserproperties.

WorkflowIntegration

SiebelWorkflowisthecenterofthebusinessdataflow.WorkflowprocessescontroltheflowandtransformationofdataintoandoutoftheSiebelapplications.YoucreatetheworkflowprocessesusingagraphicaluserinterfaceprovidedwithintheSiebelapplicationscalledtheSiebelWorkflowDesigner.

NOTE:FordetailsonSiebelWorkflow,seeSiebelBusinessProcessFramework:WorkflowGuide.

IntegrationObjects

IntegrationobjectsarethedatacontainersusedwithintheWorkflowenvironment.TheyrepresentthedatastructureofeitheraSiebelBusinessObjectoranexternalapplication'sdataobject.YoucancreateintegrationobjectswiththeIntegrationObjectBuilderprovidedinOracle’sSiebelTools.TheIntegrationObjectBuildercancreateSiebelIntegrationObjectsfromSiebelBusinessObjects.ForIAAintegrationprocessyouneedtoselecttheFINSIAAWizardasawizardtobuildyourintegrationobjects.ThiswizardreadsanIAA-XMLDocumentTypeDefinition(DTD)andcreatestheenvelopeandheaderintegrationobjects,therequiredexternalintegrationobjectsaswellastherequiredinternalintegrationobjects.Itthenassociatesalloftheseintherule-baseddispatchermap.Fordetails,see

Chapter4,“ConfigurationRoadmap.”

NOTE:FormoreinformationonIntegrationObjects,seeOverview:SiebelEnterpriseApplicationIntegrationandSiebelFinancialServicesEnterpriseApplicationIntegrationGuide.

BusinessServices

Businessservicesexecutepredefinedorcustomactionsinaworkflowprocess.ExamplesofbusinessservicesincludetheFINSIAA-XMLTransactionManager,theSiebelEAIAdapter,theFINSIAA-XMLConverter,andsoon.Thesebusinessservicesactonpropertysetspassedtothem.Theyperformbusinesslogicoperationssuchasinterfacingwithdatabase,interfacingtoIAA-XMLbasedsystems,ortransformingoneintegrationobjectintoanother.Oracleprovidesmanybusinessservicesbutyoucancreateyourown.Althoughyoucanusebusinessservicestoperformmanydifferentfunctions,theyallhaveastandardinterface.Businessserviceshaveobject-likequalities,suchasmethods,methodarguments,anduserproperties.Theseelementsdefinehowabusinessservicecanbeused.BusinessservicesaredefinedinSiebelTools.ThisguidedescribesthosebusinessservicesusedtointerfacetoIAA-XMLbasedsystems.

NOTE:Formoreinformationonbusinessservicesingeneral,seeIntegrationPlatformTechnologies:SiebelEnterpriseApplicationIntegration.

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OverviewofSiebelConnectorforIAA-XML■IAA-XMLStandard

IAA-XMLStandard

AsfortheDTDwhichcanbeused,IAAhasaninterfacedesignmodelmaintainedinRationalRosewhichallowsyoutouseagenerationscriptinVisualBasictogenerateIAA-XMLmessagesandtheDTD.ThisscriptusesnotonlytheUMLmodelbutalsoadditionalgenerationdirectivestogettotheprecisionlevelrequiredbyrunningcode.YouneedtolicensetheIAAmodelsfromIAAtogetaccesstothesedesignmodelsandscripts.YoucanviewandprocessthegeneratedDTDbystandardDTDeditorsandXMLtoolsincludingtheFINSIAAWizard.

NOTE:Forinformationonrequiredversion,seeSiebelSystemRequirementsandSupportedPlatformsonOracleTechnologyNetworkandformoreinformationaboutIAA,seewww.IBM.com.

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OverviewofSiebelConnectorforIAA-XML■IAA-XMLStandard

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3

Siebel

Connector

forIAA-XML

ThischapterdiscussesIAA-XMLconnectorsyntax,includingmethodsandargumentsforthetransformationengine,converter,anddispatcher.

IAA-XMLSyntaxandRules

IAA-XMListheIBM'smessagingarchitecturestandardfortheInsuranceandFinancialServicesindustry.IAA-XMLallowsdifferentapplicationshavingdifferentdatamodelsandrunningondifferenttechnologiestointer-operate.TheIAA-XMLaddressesthedeficiencyofsharedsemanticandcontentstructure,lackofsharedsyntax,andtechnologydependencyintoday’sinter-applicationcommunications.IAA-XMLaddressestotheneedforcontentdefinitionfortheXMLmessages.TheseXMLmessagescansupportbothbusiness-to-customerandbusiness-to-businessmessagemodels.

TheSiebelConnectorforIAA-XMLperformsbothinboundandoutboundintegration.TheIAA-XMLarchitecturedefinesthearchitecturalelementsthatcanappearinIAA-XMLmessages,aswellasthewayinwhichtheyrelatetoeachother.Thesearchitecturalelementsdescribetheorganizationofdataandcommandsintomessages,andincludetheconceptsofmessage,command,aggregate,aggregaterelationshipandproperty.ThefollowingexampleillustratesthelayersofanIAA-XMLmessage:

<Messageid='Message1'version=’1.4’bodyType=’IAA-XML’

timeStampCreated='2001-12-14T11:55:04'

sourceLogicalId='Siebel'

destinationLogicalId=’CIIS’

authenticationId='SysAdmin'

crfCmdMode=’alwaysRespond’>

<Default>

<DefaultTimezoneOffset='00:00'/>

</Default>

<CrfActionGroupbodyCategory=’AddAPerson’>

<CommandReferencerefid=’Req1’/>

<KeyGroupid=’R1’keyGroupType=’Person’>

<UUID>1514</UUID>

</KeyGroup>

<KeyGroupid=’R2’keyGroupType=’MailingAddress’>

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<UUID>1652</UUID>

</KeyGroup>

<KeyGroupid=’R3’keyGroupType=’WorkPhoneNumber’>

<UUID>1665</UUID>

</KeyGroup>

</CrfActionGroup>

<CO

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