2023年全国职业院校技能大赛中职组酒店服务赛项英语口试题库

2023全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点:１.Q:Aｓｋtｈｅgｕeｓｔsiftheｙhaveａｒeserｖaｔioｎｗitｈyｏurrestaurant．A:Goodｅvening．Doｙouhaveareseｒvaｔion?2.Q:Ｈowdoｙｏｕcheckuponthｅgｕest’snaｍeoｆtheresｅｒvatｉｏn?A:Goodeｖｅniｎg.Ｕｎderwｈosenamewaｓｙｏurreｓｅｒｖationmade？3.Ｑ:Theｇuesｔｓneｅdatａblefor４,ａnｄｔheyｗouldｌikｅtodｉｎesomeｗhｅrequｉeｔ.A:Veｒywell.Ｔhｉsｗayｐlｅaｓe.Here’sａwｉndowtablｅｆｏrfouroverｌooｋｉnｇｔhｅｌake.Ｉｔ’sveｒｙｎicｅaｎdquietｈere．4.Q:Ｃａnyouexplaintｈetermsofbreaｋｆａsｔbｏｔhforaｄuｌtsandchｉldreninthehotel?A:Sｕre,weofferbreakfaｓtattｈｅrateoｆ128ＲMBforeachａｄult,andｉt’sfreeoｆchａrgｅforｃｈildreｎｕｎder６.5.Ｑ:Ifｙｏuwanttoconfｉｒmtheｒeservａtionofｔhedｉnnｅr,whatcanyousay？Ａ:Iwillsay“Gｏodeveninｇ,siｒ.Ｉ’dｌiｋetoｃｏnfirmｙourrｅsｅrvatioｎ．MayIhaveyｏｕｒname,pleａse？”6.Ｑ：Informthegｕestthattherestauranｔｉsfullybｏoｋedtｈisevenｉng,andsuggｅstthａthebooｋaｔａbｌｅtｈeｓameｔimetoｍorｒoweveniｎg.A:I’msｏｒry.Ｗeａrｅfullybookedthisevenｉｎg.Howａboutｔoｍorrｏw?Ｗesｔｉllhaｖesｏmｅｎｉcｅtaｂleｓavailaｂlefoｒtoｍoｒrｏwevenｉng．7.Ｑ：Wｈaｔwouldyouｄｏwheｎtheguestcomplaiｎsthattheresｔaｕrantistｏonoisy?Ａ:Iwillapoｌｏgyａnｄsay“lｅtｍｅｓeeiｆweｃａｎｆｉｎdaｔabｌｅoｎtｈeoｔheｒsideofthｅrestaurａnt，itisａｂiｔquｉettherｅ.”8.Ｑ:Askthegueststheirｐｒefｅrencｅfｏrfｏoｄ,Cｈiｎｅse，Wｅｓteｒn,JapａｎeｓeoｒKoｒean.A：Ｗｈichstyｌeoｆcuisｉnewouldyoupreｆｅr?WesｅrveＣhinｅse,Western,JapaneseandＫoreanfoodhere.9.Ｑ:Hoｗdoyｏuoffertｏtakeordｅrfｏrthegueｓtsintheevening?A:Gｏodeveｎing.MayIｔakeｙoｕrordernow？／Arｅyouｒeadytoｏrdernow？1０.Ｑ:Hｏｗdoｙｏｕasktheguesttoｃheckhｉsｂilｌ？A：Heｒe’syoｕｒｂill．Pleasechecｋit.Ｔhefｒuiｔcomｂｉnａtionisonｔhehouse.1１.Q:Vｉsitthetａｂletocheｃkifyouｒｓervｉceissaｔisfactory.Infｏｒｍthegueｓttheｌastcourｓｅwillbeｄessｅrt?A:Iseverｙｔhingtｏyouｒsatｉｓfaｃtion?Alltｈedｉsheｓhavebｅｅnｓｅrｖedaｓｔhemeｎugoes,ｅｘceptfoｒthedeｓserｔtoｆolｌｏｗ.1２.Q:Asｋtheguｅsthiｓprｅfｅｒeｎcｅfoｒfruitjuice.Ａ:Ｗhａtkiｎdoｆfruitjuicewouldｙoupreｆｅｒ?Wehavegrａpejuice,kiwifｒuiｔｊuiceaｎdｏrangｅjuiｃe.13.Q:Asktheguesｔ’scｈoiceoｆwine.A:WouldyouｌikｅaboｔtｌeofrｅdwiｎｅtogｏwithyoｕｒSirloinSteak?1４.Q:Ｗhatdoyｏusaywheｎservinｇｔhｅｇuｅststheｉrdeｓsert?A:Hereisyourｄeｓsert．Pleaｓeｅnjｏy.15．Q：Aｓｋｔhegueｓthｏwhewｏｕldliｋeｈｉssteａｋｐreｐａｒed.A:Hoｗｗoｕｌdｙouliｋeyoｕｒsteaｋdoｎｅ?Rare,MediuｍoｒＷell－done?16.Ｑ:ＷｈatisｔhedutyｏｆaＦoodaｎdBeverageＭaｎageｒ？Ａ:AFoodaｎｄBeｖerageManａgerisinchaｒgeanddiｒｅctstheｗoｒkｏｆtheDepartｍent.17.Q：TellthegueｓｔｓtheｇｅneralsequenceofａCｈiｎeseｄｉnnｅr.A:Chinesedinneｒuｓuａｌlｙstartswiｔhcolddisheｓandｅndswitｈａｓoup.18.Q：Whaｔｄｏyourｅｃomｍendｉftheguestｏrdeｒsafrｅsｈwｈｉtｅwａｔerfish?A:MａｙＩsuggeｓtstｅaｍｉｎgtｈｅｆishtｏrｅtainｉtｓfreshｎｅｓs?1９.Q:Hｏwdoyouａskaｂｏｕｔtｈeguest’sprefereｎcefoｒｂｕｆｆetoraｌaｃarteservｉce?A:Howwoｕldyｏuｌｉｋeyourｄｉnnｅrsｅｒved？Aｂuｆfeｔoranａlaｃaｒｔeservicｅ？20.Q:Hｏwdoyouaskａｂｏuｔｔｈｅgｕest’sｐrｅｆerｅncefｏrsalad?A:Wｈaｔkｉｎdｏfsａｌａｄｗoulｄyoｕprｅfer?ＷehａveHamSaｌａd,PｒawnＳalaｄ，ａndＦrｅｓhVegetａbleSaｌad.21.Q:Ｈowｄoyoｕｒespoｎdtoagueｓt’sｃｏmｐliｍentsｔｏｙｏuｒserviｃe?A：Thankyouforyoｕrｃompliｍeｎｔs.It’ｓourgrｅａtｅstplｅasuretobeｏfｓｅrvice.２2.Q:Ｈowdｏyouaskｔhegueｓtwhereheｏrshｅwoulｄliketosiｔ?Ａ:Wｈichｄｏｙouｐrefer，ｂythewinｄｏwｏrｎearｔheｄoｏr?２3．Q：Askthegｕｅstwhaｔvegｅｔａblehe’ｄｌiketｏhavewｉｔhhisｃｈiｃkｅn.A:WhatｖｅgｅtaｂｌewouldyｏuliｋetｏgｏｗithyoｕrＲoａstChｉｃken?２4.Q：Whａtdｏｙｏuｓayｉnseｅiｎgoffthegueｓts?Ａ:I’mgｌａdｙouenjｏyed.Thaｎkyouforcomｉｎｇ!Good－bye.25．Q:Ｔelltheguesｔｗhａｔexａctｌyiｓtｈedishof“ＳｐaghｅttiwithLamb”.A：“SｐaｇheｔｔiwiｔhLamb”isaｃｔuallyｌambcookedwiｔhheｒｂsandseｒvｅdｗithspagｈetｔi.2６.Ｑ:Asahosteｓs,what’sthefｉrsttｈingyouｎeｅdtofindｏutwｈenthｅｇuestarrives？A:Ihａveｔofinｄoutwhｅtherthegｕesthaｓａreservaｔionoｒｎoｔ.27.Q：WhａtwillaｂarteｎｄeｒteｌlｔheguestsabｏuｔMargarita?A：ＡMargａritaisaｐopuｌaｒcoｃktailmadebｙｍixingonｅpａrtｏｆtequｉlａａndthrｅｅpａrtsoｆdｒywｉneaｎdlemon.28．Q:Ｗhatwoulｄyousａyiｆｔｈegｕesｔwantｓtoｋnowtｈｅbusiｎｅｓshoursoｆyourｒestauｒant？A：Wｅｐｒoviderestａurantsｅrvicefrｏm６:3０a.m.ｔｏ１0：０0p.m.evｅrydａｙ．29.Q:Whatinformａｔｉondｏyouｇivewｈｅnintroducingyourrｅｓtaｕrａnttothｅguest?A：Iwouldteｌltｈeguesｔaｂoutthｅsｔyle，tｈespecialties,thｅｐｏpuｌaｒdishes,thebｕsiｎｅssｈoursｏftｈｅｒeｓｔauraｎt.３0.Q:Wｈatwoｕlｄｙｏｕｓayｗhｅnyouｗantｔorecｏmmendsoｍetｈiｎgｔoｔheguｅsｔ？A:MａｙIrｅcommeｎdthisone,madam?/MayIsuｇgestyouｔｒｙｔhisｏne,siｒ?/Ｗouｌdｙoulikeｔoｔａkｅaｌｏokatthis,Miss?31.Q:Afｔｅrｙouhaveｆiｎｉshｅｄtakｉngorｄerｆｏrtheguests,ｗｈatｗoｕldyoｕｓａy?A:Ｔhankyｏu.Pleaseｗａｉtamｉnuｔe.We’llbeｂaｃｋwithyourordersooｎ.32.Q:ＩfthegueｓtｗantstoｔｒysomedｉsheｓｔhatarｅｔｙｐｉcaｌlocaｌspeciaｌtyｏｆＳuzｈou，butｈehasnoideawhattｏordｅr,wｈａｔwouldｙourecommeｎｄtohiｍ?A:IwillｒecｏmｍendｔheＳquirrel-shａpedＭａndariｎＦiｓh,theＱｕick－ｂｏiledＷhｉteShrimp，andtheStｉr-fｒiedＳｈreddｅdEelwiｔhHoｔOil．33．Ｑ:Whaｔｗoｕｌｄyousａｙtoｔｈｅｇuｅｓtwhｅｎyｏuａrerecｏmmendingyouｒhoｕsesｐeｃialｔｙ?A:Ｗouldｙouliketotｒyoｕrhｏusespeｃialｔy?Ｉt’ｓｖeryｐopularamｏngourｇｕesｔs.34.Q：Ｈowdｏｙｏurespｏnｄtoaｇuｅst’scomplainｔaｂoutｔｈedishbｅinｇtｏｏsａｌty?A:Ｉwilｌａpｏlogizeａndsay:“Lｅtmeorｇａnizeanotherdishfoｒyou”.35.Q：Iftheｇuestｔｅｌlsｙoｕthａthisｗifｅisavｅgetａｒian,wｈatwouｌｄyoｕsaｙ？A:Weｄｏｓeｒvｅｄeliciouｓｖegetarianfｏoｄiｎoｕｒｒｅstauｒanｔ.ActuaｌｌytheTofudishｅsareｖｅｒｙpopulａraｍｏｎgｔheguｅsts.３6.Q:Ifａｇuestwoｎderswhetherhecouldsmoｋeatｔhebar，whaｔwillyouｐrobablyｓay?Ａ:Iwillｓay“I’msorｒy．Bｕtsmokｉngisｎotalｌowedanywｈｅreinsideｔhebar.”37．Q:Ｗｈaｔwｏuldｙｏuaskwhenｔｈeｇuestordｅrsｗhiｓkｙ?A：Iwiｌlａsｋ“Doyouwaｎｔitstraightuｐｏrｏntherocｋｓ?”３8．Q:WhａｔiｓthedutyofanExecutiveCheｆ？A：AnＥxecutiｖeＣｈefｄecidesｏnthｅitemsｏnthemeｎus,andcoｏrｄinatestｈeprｅｐaｒatｉｏnofthefooｄandbｅｖerage.3９.Q:Whaｔｗiｌlyoudoｗhentheguｅstteｌｌsyouｔhａttｈｅrｅ’samiscaｌcuｌatｉoｎintｈebill?A:Ｉｗillｃｈeckwitｈｔｈegｕestｃarefullｙ.Ｉftｈｅｒeisａmisｔake，Iwiｌlapoｌogizｅaｎｄthenbrｉnｇthebｉllbａckｔｏthｅcashiｅｒ’sdesktocｏrｒectit.40.Q:Whａtwoulｄｙｏuaskiftheｇuestwａntsｔｏseｔtlehisｂiｌl?Ａ:Howwoulｄyouliｋetopay？Incａsｈ，ｂycrediｔcard,oｒｒoomcｈａrge?41．Ｑ:Ｈｏｗdoyoumaｋｅsureｏｆthenumｂｅrofpｅoplｅｉnｔhｅｄiｎnerpａrty?A:Howmanypeｏpleareｔhereinｙourpaｒty？42.Ｑ:Howdoyouasktｈeguestswｈoiｓpayiｎｇfortｈedinnｅr?Ａ:Doyoｕwantseparatedbｉllsorjustonesｉｎglebilｌ？/MayＩkｎoｗｗhoisｐayiｎg,plｅaｓe?4３.Ｑ:Howdｏyouasｋtheｇueｓtｓtotakeｔhｅirｓeａtｓ？A:Wouｌdyouｐlｅasetakeyourseats？44．Q:Wｈatｄoyｏuaskｔｏsｅeiftｈｅｇuesｔｗouｌｄｌiｋｅtｏhaｖｅａnaperitifbeforｅoｒdering?A:Woｕｌｄｙoｕliｋeanapｅritｉfbeｆｏrｅyouｏrder?/Ｄｏyｏucaｒeforadrｉnkｂeforｅyoｕorｄer?45.Q:Ifthegueｓtcｏmplainsthatthesouｐiｓｃold,whaｔshouｌdyouｄo?A:Iｗillapologizetotheguestandｐromisetoretｕｒnｔhｅsｏｕｐtｏｔheｃhｅfｉmmediａtｅlｙandgetafrｅsｈhotboｗｌｏfｓoupｆortｈeguest.46．Q：Wｈaｔquｅstｉonwｏuｌdｙouａskfｕrtｈeｒwｈenthｅgｕestｏrdeｒsｃｏffｅe?A:Ｗoulｄｙouliｋｅｙourｃoffeeblaｃkｏrｗhiｔe？/Wｏｕlｄyｏulikeｙourｃｏffeewｉtｈcreaｍormｉlk？47.Q:Whaｔarethｅfivemaiｎkindsofrｅstａurａnｔｓｅｒvｉces?A：Tｈereａreｍainly5kindｓofresｔaurantservices.Ｔheyaregueriｄonserｖice,sｉlverserｖicｅ,platｅsｅrvice,ｂｕｆｆetｓervicｅandtakeawaysｅrｖｉce.４８.Q:Ｗhat’sｔhesｔandardofeｘcelｌeｎceforｒesｔａｕrantserviｃｅiｎａdelｕｘehotel？A:Ｔheｒestａurantserviceinaｄelｕxeｈoteliseｘpectｅｄｔobefast,ｐｏｌite，veryprofesｓｉonａlandoftｏpquaｌｉｔy.49.Ｑ:Tellthｅguestsaｂoutthｅcｈoｉｃeｓthｅyｈａvefｏrmaincｏurse.A:Wｈａtwoｕｌdyouliｋetoｈavefoｒmaiｎcourｓe？WeｈaveSirｌoｉnＳtｅaｋ,RoastLａmb，GrilｌedPrawｎsａndSｃallｏｐswｉtｈGingerSａuce.50.Q:Askandseｅiftheguｅsｔｓwouldlikｅtｏｈaｖesometｈingfｏrｄessert．Ａ:Whatwoulｄyｏulikeforｄｅsｓｅrt?/WhatshallIbrinｇyoufoｒdessert?二、客房中式铺床部分情景应答及答题要点：1.Ｑ:Whｅntheｇuesｔwanｔｓｔobｏokastanｄardroominyｏurhoteｌ，butｙoudon’tkｎoｗwｈetheｒｙｏuhavearooｍornｏt,ｗhａtsｈｏuldyoｕsayａｓａrｅseｒvatiｏｎasｓiｓtant？A：Siｒ,pleaseｗaiｔaｍinuｔe,I’ｌlchecｋiｆwｅhaｖeaｒoｏmavailaｂleｆoryou.Q:Ｙoｕcomeｔoｍakeuproomforaguｅｓt,bｕtheｔｅllsyouthathｅpｒefersｉtlaterbeｃaｕseｈeｉsbusydｏingsｏｍepaｐerworｋ,whａtwillｙouｓaｙ?A:Ｉwｉllsay:Thaｔ’salｌright．Iｗillcomebacklatｅr.Whatｔiｍewouｌditbecｏnvｅnｉeｎtforyoｕ,ｓｉr?Q:Whａｔwｉｌlyouｄoｉｆtｈｅgueｓｔsaysthａtshewantsｔｏuseｈeｒhａｉｒdryer,buｔit’s１１０ｖoｌts?A:IwilｌｔelｌtheguｅｓtthattｈeelectrｉcaｌvoltａgｅinChinaｉs220ｖolts.AnｄＩｗiｌlsendherａｔransｆormerｏraｈairdryｅrfor2２0voｌtｓ．Q:Ｗhatshoｕｌdｙｏusayｗhenyouｇivｅtｈerｅgｉstｒａtionfｏｒmtothegueｓtasareｃepｔionisｔ?Ａ:Ｓir,hｅｒeｉsyouｒregisｔraｔiｏnｆorm，plｅasecheｃｋｙｏuｒinfｏｒmation,ifｅvｅrythingｉsright,pleasesｉgｎyｏｕrｎaｍeｈｅre.Ｑ:Ifthegueｓｔcomｅstoyouaｎdsaｙｓhecan’tｏpｅｎthedoorwithｔhekｅytohisrooｍ,whatｗiｌlyouｄｏ？Ａ:Iwiｌｌgoandhaveacｈeckｗitｈｈim，ａndhelpｔohavehisｋeｙchaｎｇeｄifnｅcｅssaｒy．Q:TrytｏiｎｔｒoduｃeｔheｄiffeｒenttypesａｎdstylesoｆroｏｍｓｉntｈeｈｏｔeltｏMr.Bｅｌlｏwswｈｏｉｓmaｋinｇaｒeseｒｖatｉonoveｒthephｏne．A：Whatkｉnｄoｆｒoｏmwouldｙouｌｉke,Mr.Ｂellowｓ？Wｅhavｅsiｎglｅrooms，doｕblｅｒooms，sｕitｅsandｄeluｘesｕitesinJａpａｎeｓe,Britiｓｈ，Roman,Frenchanｄpｒeｓiｄｅntiaｌstyles.Q:Agｕｅｓtｔeｌlsｙoｕthathｅisaｔtendiｎganimportａnｔconference,ａndwantstohavｅhisｓｕitdry-clｅanedａsｓoonaｓpossiblｅ．Wｈatｗilｌyoudｏtohｅｌp？A:Iｗｉｌlsｕｇgeｓtthathetaｋethｅexｐresｓlａundryｓervice.Therewiｌlbeaｎextraｃhａrgeof50%fｏrtheexprｅｓｓ,buttheｌａｕnｄｒywilｌbｅseｎtbaｃktｏhiminｆｏｕrｈoｕrｓ．Ｑ:Ｗhat’sthｅinformａｔionyougｉveｗhenyou’reintroducｉnｇaguestｒoomtotheguest？A:Iｗｉllintroｄucetheeqｕiｐment，theｓerｖicｅsproviｄed,speｃiaｌｆaciliｔiesaｎdthｅvieｗtheguｅｓtmａygｅｔfrｏmthｅrooｍ.Q:Ｗhenthｅgｕestwａntｓｔoｄotheｅａrlydｅpartｕrｅ，whａtshｏuldyouａskasarｅcepｔiｏｎｉst?A:Sir,ｔodayisnotｙourｄｅpaｒｔuredatｅ．Wouldyouｗanttolｅaｖeearｌier?Ｑ:Ｉftｈeguｅstsayshewoulｄｌｉkｅtosleeplａtetheｎexｔmorｎing,wｈatwiｌlyｏusuggest?Ａ：Pleaｓｅpｒｅｓｓthｅ“DoNotDiｓtuｒb”(DND)buttoｎbefｏreyｏugotobed,andyoｕwon’ｔbｅdistｕrbｅdthenextmornｉｎｇ．Q：Aguｅstwoｎdersｉｆtｈeoｕtdooｒｓwiｍｍｉngpｏoｌｏfthｅhoteliｓarighｔｐlａcetocoolofｆandrelax.A:Ouroutｄoorroｏf-topswｉｍｍiｎgpoolfeａｔuresa150－metreｌonｇpｏol.Itpｒeｓｅｎtsａnexｃelleｎtoasisfoｒtｈeｇｕeststｏｃｏoloｆfａndrｅlaｘａfｔeraｂusｙday.Q:Iftｈeguesｔasｋsyoutｏlookａfterｔhebaｂyforｈer,ｗhatwiｌlyousａy？Ａ:I’ｍsoｒry，maｄaｍ.Icaｎ’tｄｏthat.It’ｓaｇainｓtｏurhｏｔｅl’sregulatｉoｎ.Butｗehａvｅaverygｏoｄbａby-sitｔinｇservice.Tｈesittｅrsａreweｌl－eｄucatedanｄreｌiａblｅ．Q:Wｈａtｗilｌtheａttｅｎdanｔsaｙtoｈelpｉfaguｅstasｋstoｈaｖeastainonhiｓｃlothesreｍｏved？A:Sure.Wewilltryｏurｂeｓｔtoremoｖｅthestaiｎbutwｅｃannotｇuaranteetheresｕlt.Q:WhatwilｌyouｓａｙiｆｔｈｅｇｕestｃｏmplａiｎsthebeefsteakｓenｔbyRoomSｅｒvｉcｅiｓrare,whｉleｈｅaskedforｗeｌl-doｎe?Ａ:I’mteｒriblｙsorry.IwilｌinformｔheFooｄandBevｅrageDeｐaｒtment;thｅｙ’llsｅetothemａtterａｎｄhａvｅaｎotheｒｓteaｋpreparedtoyoｕｒａpｐetiｔe．Ｑ:Wｈａtwillｙouｓayifthereisｎoｒoomavaiｌableｆorthegｕｅstｗｈoiｓcａlｌｉｎgtomaｋeareseｒｖaｔion?A：I’msorｒy,ｂｕｔwｅａrefullybｏoked.ShallＩputｙouｏnthewaiｔingｌist?Ｗewiｌｌcoｎtactyouiｆtｈereｉｓａcanｃellatiｏn.Q:Hｏwdoyoｕｒeｓpondtoａnｕｎeｘｐｅｃtｅdreｑuestfｒｏmtｈｅｇuest？A:I’mnｏtsure,buｔｗｅ’llｓeewhａtwecandofｏryou./Icaｎ’tgｕarａnｔeｅ，bｕtleｔ’ssｅｅwhａtｗeｃando.Q:Howｄｏyouaskｔhegｕｅstｈowhｅlikｅshｉsｓteａkcoｏkeｄ?A：Howwoｕldyouliｋeyourｓteａkcookeｄ?Rａre，ＭedｉｕmRａre,Mediｕm,MedｉuｍWｅｌl,orWelｌDoｎe？Q:TｅｌlｔｈegueｓthｏwｔoasｋfｏrRooｍＳeｒvicebytelｅphoｎｅ.A:Youｃandial５15ｔoaskｆｏｒRoomＳervice．RooｍＳeｒviceisavaiｌａbｌeｒouｎｄthｅcｌock.Ｑ:Eｘｐlaiｎtothｅguesttｈeｈotelpｒeｆerｅｎcepｏｌicyinmakinguｐroｏms.Ａ:Wｅalｗaysmakeuｐthechｅck-outroomsfｉrsｔ,unlessthereｉsaｒequesｔ.Q:EｘplａintothｅｇuesｔtheuseｏftｈeHoｔelServｉceDirectorｙ.A：ByreferriｎｇtotheHotelSｅrｖｉceDiｒecｔoryonthewritingｄｅsk,yoｕ’ｌlfindｄetａiｌedinfoｒmatiｏnabouｔａｌlthｅｓｅｒviｃeｓwｅｐｒoｖideiｎｔhehotｅl．Q:Whａtｉｓnotiｎcｌudedｉnｔｈeroｏｍｃｈａrge?A：Weｌｌ,youwｉlｌfindamｉni-ｂariｎyourroom.Ｕseｏｆｉtwｉｌlbｅchargｅｄｔoyｏｕracｃount．Aｌsｏ，thehｏteｌｐrｏvidesｒｏomservｉｃe,aｔａｎadｄiｔｉoｎalchargeofcｏursｅ.Q:TｅlltｈeｇuestsａbouttheｖｏｌtagedｉffereｎceｂetｗeenｔｈeＵSＡａndChina;reｍｉｎｄｈｉmthaｔtheｓｏcketsinthebatｈｒｏomarｅfｏr11０vｏltsand22０voｌtｓrｅspectiｖely．A:ThevｏltａgｅhｅrｅismｕchhigherｔhantｈaｔintheＵＳA．Thｅre’retwoｓocketsｉｎthebａthｒoom,ｏｎeisｆｏr110vｏltｓandthｅother２20volts．Q：Theｇuestwouldpreｆertｈeturndoｗnserｖiceforｈimafｔer９:00pmwhｅnyou’llbeoffduty.Hoｗdｏｙｏurｅspond?A:Ｄon’tworry,ｓiｒ.Iwiｌlmakｅsｕreｔoleｔtheniｇhtstａffknｏw,ａndｈe’lldoｔheｔｕrｎdowｎseｒvicefｏryｏuafteｒ９:00pm．Q:Eｘplaｉｎtoｔheｇueｓthoｗtoｕseｔｈeｄooｒknoｂmenutoorｄｅｒaｎｄhaｖehisbreaｋfaｓtintheroｏm.Ａ:YｏｕmayusｅthedooｒknoｂmeｎutoordeｒRｏomServicｅ.Jusｔtｉcｋtheｉteｍsyou’dlikeｆｏｒｂreakfast，writｅdｏｗnｔhetime,anｄhanｇthedoｏrknobｍenuｏuｔsidethｅdoorbｅforeyｏugotoｂedｔoｎightQ：ＴheguesｔordeｒｓRoomＳerｖiｃｅ，ａndnｏwyouaｒeｄeliveｒｉｎgｈiｓｂｒeakfａsｔｔｏｔhｅｒoｏm.Whatｄoyousayaｆtｅrknocｋiｎgonthｅdooｒ？A:ThisisRooｍＳeｒvｉce.I’vebrouｇｈtyoｕｙourbｒeakfast.Ｑ:Phonetheguesｔandtellhimｔhatyｏu’vefｏundｔhecellpｈoｎehｅlｏstｔheotｈerdaｙ．Ａ:ThisｉsLostanｄFouｎｄ.Ｗehａｖｅfｏｕｎdyoｕｒcelｌｐhone.Q:Ａpoｌogiｚetｏthｅguestforthedｅlaｙofｈｉsbａggagｅdeｌivｅry.A:I’msoｒryｆortheｄeｌay．Butｔheｂeｌlmａnisｄｅliｖeringyoｕrbａｇgageｕｐtoｙourroomnoｗ.Q:AvisiｔｏrｃomeｓtomeetＭr.ＳmithinＲoom2501,butｈeisnoｔintheｒoomnow,whａtdｏyousaytothevisitor?．A:I’mafｒaidMr．Ｓmiｔｈisnotiｎthｅｒoomｎｏw．Ｗoｕldyoulikeｔoleaveａmesｓagｅ？Q:Hｏwdｏyouｒeｓpondiｆaguestｃomplaｉnsthatoneoｆthｅpillowsｉnhisｒｏomsmｅllsfunny？A:I’msorｒｙ,siｒ.Iwiｌlhaveａneｗpiｌｌｏwsenttoyｏurroｏmrｉｇｈtaway.Q:Hｏwｄoｙoｕcheｃkｗithｔheｇueｓtｗhｅnｓendｉnguｐhisluｇgage?.A：Hｅｒeweaｒe,Rｏom１208.Yｏu’ｖeｇｏtthreepiecesofluggａｇeinaｌl.Iｓｔhatright,ｓir？Q：Ｈｏwdｏｙｏuaｓｋｔheguestｔomａkesureiftheｒeｉsｓoｍethinｇiｄenticaｌaｔtachｅｄtohｉsluggａge?Ａ:Ｉsｔhereaｔaｇoｒaｎyｔhingｉdentｉｃａlaｔｔachｅｄtoyouｒｌugｇagｅ，sir?Q:Tｈeｇｕestwantstoknowifheｃａｎmaｋｅadｉreｃtｄｉalinｔernatｉonａlcallfromｈiｓｒｏoｍ.A:Yeｓ,sir.Youcaｎmaｋeadirect-dialinｔernatｉoｎalcaｌlfrｏmyourroｏm.Ｐleａｓeｄiａl9fiｒｓｔ,aｎｄtｈenｔhecｏuntｒycode,theareacｏdｅaｎｄfinａlｌytheｔelephoｎｅnumｂeｒ.Q：Ｔelｌtｈｅguestｗheｒetｏｌeavehｉslａundry..A:Ｊustｌｅaveyouｒｌaｕｎdryｉntheｌauｎdrybaｇbｅｈindthｅbathrｏｏmdoor.Theattendantwｉllcoｍeandcollecttｈelaundry.Q：Tｅllthｅguｅstｓtoｃontactyouwhｅntheｙhavereｑuests．.A:Ｉfyouhaveanyrequests,plｅａｓefeeｌｆrｅetｏlｅtｕsknｏｗ,ｗearｅalｗaysatyoｕrservice.Q：Yｏｕ’rｅsendiｎgｂackｔｈｅｌａｕndｒytoＭｒ.Daｖe.Tellhiｍabutｔononhiｓsｈｉrtiｓｍisｓinｇ,anｄyoｕ’vｅseｗedonａｎewonefｏrhim..A：Mr.Dave，here’sｙourｌauｎdｒy.Bytｈeｗaｙ,ｏnebｕttonｗasmｉssｉngfrｏｍyoｕrshirｔ,anｄｗe’vesewｅdonａnewｏnｅ.Q:Oneｇｕestｌoｏｋｓworｒied,sｈoｗyｏurｃｏｎcernａｎdｏffｅryourｈeｌp..Ａ：Gｏodaｆternｏｏｎ,youlookworrｉeｄ.Whathasｈappened?ＨowcanIhｅlｐyｏu?/CaｎIbｅofassisｔａnce?Ｑ:Apｏｌoｇizefortｈeinｃonｖeｎiencecauｓedtothｅｇuest,andａssuｒehｉmｉtwｉllnｏthappenaｇaｉn.．A:I’msorｒｙfｏｒtheiｎcｏｎvｅniｅnｃe,sｉｒ.Iassureyouｔｈiswon’thappenａｇain.Q:Tｈｅgｕestteｌlsyoｕthａｔhe’sjｕsthadashower，andthebathroomｉｓｑuiteaｍesｓ.A:Don’twoｒｒysir.Ｉwilｌtiｄｙｕpyouｒbathroｏmriｇhtaｗaｙ.Q：Hｏｗdｏyougreetthｅchｅckiｎg-ｉｎgｕesｔsａttｈeFroｎtＤesk?A：Gooｄmｏrnｉng.ＷｅlcometoｔheHotel．Doｙoｕhａveaｒeservation?Q：Ｗhataｒethｅitｅmsofｉnfoｒｍatｉoｎａreceptioｎiｓtｓhoｕldasｋｔheguｅststｏenterwhｅｎfｉｌling