国外著名HR咨询公司HRM培训4

HumanResourceManagement

PART1PersonnelManagementtoHumanResourceManagementRecognitionoftheneedtotakeamorestrategicapproachtothemanagementofpeopleBeganinthe1980’sintheUSAUKfollowedquicklyConceptis…‘astrategicapproachtoacquiring,developing,managingandgainingthecommitmentoftheorganisationskeyresource–thepeoplewhoworkforit’Armstrong1991FeaturesofHRM

ManagementfocussedandtopmanagementdrivenLinemanagementrolekeyEmphasisesstrategicfit–integrationwithbusinessstrategyCommitmentorientedTwoperspectives–‘hard’and‘soft’InvolvesstrongculturesandvaluesPerformanceorientedRequiresadoptionofacoherentapproachtomutuallysupportingemploymentpoliciesandpracticesEmployeerelationsorganicratherthanpluralisticOrganisingprinciplesareorganicanddecentralisedFlexibilityandteambuildingimportantpolicygoalsStrongemphasisonqualitytocustomersRewardsdifferentiatedbyskill,competenceorperformanceFeaturesofHRMFombrum,TichyandDevannaModel1984SelectionPerformanceAppraisalHRDRewardWarwickModelofHRMBusinessStrategyContextInnerContextHRMContentHRMContextOUTERCONTEXTWarwickModel–

contentoftheboxesOutercontext–socio-economic,technical,politico-legal,competitiveInnercontext–culture,structure,politico-leadership,task-technology,businessoutputsBusinessstrategycontext–objectives,productmarket,strategyandtacticsHRMcontext-role,definition,organisation,HRoutputsHRMcontent–HRflows,worksystems,rewardsystems,employeerelationsTheHarvardModelStakeholderIssues:WorkforcecharacteristicsBusinessstrategy&conditionsManagementphilosophyUnionsTasktechnologyLaws&societalvaluesStakeholderInterests:ShareholdersManagementEmployeeGroupsGovernmentCommunityUnionsHRMPolicy:ChoiceEmployeeinfluenceRewardsystemsWorksystemsHumanresourceflowsHROutcomes:CommitmentCongruenceCompetenceCosteffectivenessLTconsequences:IndividualwellbeingOrganisationaleffectivenessSocietalwellbeingGuestModelDefinesfourpolicygoalsofHRMFurtherdevelopmentoftheHarvardmodelStrategicintegration–HRMintostrategicplans,inlinedecisions,withinHRpoliciesHighcommitment–strongidentificationwithcompanyHighquality–includingmanagementofpeopleFlexibility–functional,adaptablestructures,capabilitytoinnovateSoftHRMStresseshumanaspectEmphasisonHRDParticipationMotivationCommitmentLeadershipHUMANresourcemanagementHardHRMPeopleasaresourceUseddispassionatelyUsedincalculatingrationalmannerHeadcountHumanRESOURCEManagementCompetence-BasedHRMDefinitions:Theskills,knowledgeandexperiencethatanindividualbringstotheirroleIDS1997BasicpersonalcharacteristicsthataredeterminingfactorsforactingsuccessfullyinajoborsituationMcClelland1993Underlyingtraits,motives,skills,characteristicsandknowledgerelatedtosuperiorperformanceBoyatsis1982Ukv.USdefinitionsUS-inputoriented––whattheindividualbringstothejobUK-outputoriented––theskills,attitudesandknowledge,expressedinbehavioursforeffectivejobperformanceOneorboth?LevelsofInfluenceStrategicFunctionalSystemsIndividualImplicationsatStrategicLevelTheidentificationofcorecompetenciesoftheorganisationwhichconfersustainedcompetitiveadvantageOwnedbymorethanonepersonandgrowthroughuseandexperiencethereforedifficulttoimitateImplicationsfortheHumanResourceFunctionDevelopmanagerialcompetenceStrategicselectionandstaffingDevelopinternallabourmarketDesignjobsroundcapabilityDevelopindividualcompetenceDevelopculturetofosterinnovationBuildlearningorganisationDeveloporganisationallearningmechanismsImplicationsforHumanResourceSystemsVerticalintegration––linkindividualcompetencetothecorecompetenceoftheorganisationHorizontalintegration–provideaframeworkfortheintegrationofHRsystemscomponentsVitalplayerinthedevelopmentofcorecompetenciesCanbeusedtodevelopindividualHRsystemsRecruitmentandSelectionBasedonpastbehaviourasthemostvalidpredictoroffuturebehaviourBuildingthecompetenceframeworkrequiresmultipleinformationsourcesCompetencespecificationshouldcoverbothtechnicalandpersonal/interpersonalcompetenciesDevelopinterviewquestionsthatelicitexamplesofpastbehavioursInassessmentcentrescreatetasksthatrequiredemonstratedcompetenciesUsecompetenciestoselecttestinstrumentsUsecompetenciestoevaluatecandidateperformanceRecruitmentandSelectionAppraisalSetoutcomeandperformancetargetsforeachcompetenceOutcomelevelsandperformancetargetscanbegradedifdesired.e.gstandardperformance;abovestandard;excellentetcBelowstandardperformancecanbeusedtogeneratedevelopmentneedsCanprovideforumfortheidentificationofnew/changingcompetencerequirementsCanprovideforumforsettingacquisitionofcompetencetimescalesProvidesaclearandagreedframeworkforperformanceevaluationanddiscussionAppraisalDevelopmentProvidesaframeworkforindividualtrainingneedsNotransferproblemsascompetencecanonlybedemonstratedbyonthejobbehavioursDevelopmentcontributesdirectlytocurrentperformanceEncouragesabroadbasedapproachtodevelopmentactivitiesEnsureslinemanagercommitmenttodevelopmentOfferscommonlanguagetoallparticipantsinthedevelopmentprocessOfferstransparentprocesstoallstakeholdersFacilitatesvalidationandevaluationofthedevelopmentprocessDevelopmentRewardPromotesflexibilityPromotesadevelopmentfocusedcultureProvidesopportunitiesforadvancementviaskillsProvidesopportunitiesforearningsenhancementonthebasisofskillsandflexibilityratherthanseniorityCanassistinaddressingthetechnical/managerialdivideOffersaroutefortherewardofknowledgeworkersCarrieshigh‘‘face’’validityand‘‘feltfair’perceptionViacoreorganisationalcompetenciescanlinkrewarddirectlytoorganisationalstrategyRewardIntegrationVertical-integrationwithcorporatestrategyHorizontal-theinternalintegrationofthecomponentsofanHRstrategyIntra-gration––theintegrationofthepartsofacomponentofHRstrategye.grewardstrategy––basepay,variablepayandbenefitsallsupporteachotherCurrentHRMIssues&DebatesRespondingtoincreasedcompetitionManaginginternationaloperationsRidingthewavesofchangeManagingthechangingrelationshipwiththeworkforceChanginglegislativeandregulatoryframeworksBestpracticeversusbestfitHRMandCorporateStrategyStrategyDiversityofviewpointsTwodimensionsofagreementDegreeofplanning:deliberate––emergentOutcomes:profitmaximisation––rangeofoutcomes(plural)Fourkeyapproaches(Whittington)ApproachestoStrategyOutcomesProfitmaximisingPluralDeliberateEmergentClassicalEvolutionarySystemicProcessualProcessesClassical:RationalEconomicManApplicationofrationalanalysisSeparationofplanningfromimplementationCommitmenttoprofitmaximisationEmphasisonthelong-termExplicitgoalscascadeddowntheorganisationClassicalandHRMHRMmatchinganddownstreamToolofimplementationHRpoliciesandstrategiesgearedtoachievingprofitmaximisationCritique––productofitstime;looksnaïveintoday'sturbulentandglobalenvironment;stillpursuedinsomesectorswithlongtimehorizons.Evolutionary:NaturalSelectionEmphasisonenvironmentalfitProfitmaximisationachievedbymarketcompetitionFitdeterminedbychanceratherthanstrategySurvivalbyshorttermstrategiesaimedatcurrentfitStrategyandillusioninunpredictableenvironmentEvolutionary––lawofthejungleHRkeyroleinenvironmentalscanningPoliciesandstrategiesaimedatflexibilityandadaptabilityMatchingmodelCritique––marketsmoreregulatedthanjungle;bygovernment,law,internationalagreementsConceptofflexibilityimportantProcessual––lifeismessyConceptofboundedrationalitySubjectiveinterpretationofdatathereforestrategyflawedandincompleteWetakethefirstbestoption––sufficingOrganisationsascoalitions––consensusbynegotiationMinimumadaptationforsurvivalratherthanproactivechange––sparecapacityasbufferStrategyacomfortingritualProcessualandHRMHRpoliciesevolvingandreactiveSoftHRMOD,bestpracticeanddevelopmentofinternalcompetenciesimportantCritique–lacksvision;maynotbeabletorespondquicklyenoughtothreatsSystemic:sociallygroundedManmakesdecisionsbasedonsocialfactorsnoteconomic;SocialnetworksdefinenormsInternalcontextoffirminfluencedbysocialgroups,interests,resourcesandmicro-politicsDifferentformsoforganisationsuccessfulindifferentculturesSystemicperspectiveincludesnationalculture,family,gender,socialgroupsStrategymustbesensitivetotheseSystemicandHRHRpoliciesandprocesseswillhavetoreflectlocalcultureManagementstyleandstrategiesformotivationandcommitmentreflectlocalandnationalcultureCritique–focusesondifferenceattheexpenseofsimilarityandcross-culturalinfluencesResource-BasedTheoryoftheFirmPlacesHRatheartofstrategyCompetitiveadvantagestemsfromstrategiccorecompetenciesbuiltupovertimeRecognisesimportanceofleadershipinbuildingtopteam;fosteringcreativityandinnovation;facilitatethelearningprocessEmphasisesrenewalaspectanddynamiccapabilitiesoftheorganisationCapacityofafirmtorenew,adaptandaugmentitscorecompetenciesovertimeSuccessfulorganisationscombinemultiplemodesofstrategymakingwithhighlevelsofcompetenceandastuteleadershipwithemployeeinvolvementinstrategymakingResource-BasedTheoryoftheFirmResource-BasedTheory&HRMBasisforhumanresourceascompetitiveedgeHRMvaluedforgeneratingstrategiccapabilityaswellassupportingstrategyHumancapitaladvantage–gainedthroughresourcingandretentionHumanprocessadvantagegainedbycontinuouslearning,co-operationandinnovationfacilitatedbybundlesofHRstrategiesDefiningStrategicCoreCompetenciesINTEGRATEDbundleofindividualskills5-15corecompetenciesthenormAmessyaccumulationoflearningincludingtacitandexplicitknowledge––anactivityCorecompetence:––deliversafundamentalcustomerbenefit-isnoteasilyimitatedbycompetitors-providesagatewaytonewmarketsContributestostrategyas:-asasourceofcompetitiveadvantage-viaalongerlifespanthatasingleproduct-exercisedacrosstherangeoforganisationalactivitiesDefiningStrategicCoreCompetenciesRoleofHRinManaging

CoreCompetenciesIdentifyingcorecompetencies––linkingthemtoindividualsBuildingcorecompetencies–learningandcrossdisciplinecommunicationRoleofHRinManaging

CoreCompetenciesUtilisingcorecompetencies–developingmanagementcapabilityandformsofworkingthatmaximisedeploymentProtectingcorecompetencies–retentionstrategies,protectionduringmajorchange,identifyingownersofcorecompetenceCOMPARATIVEHUMANRESOURCEMANAGEMENTDefinitions‘howthingsaredonearoundhere’

(Drennan,1992)Organisationalculturereferstothepatternofbeliefs,valuesandlearnedwaysofcopingwithexperiencethathavedevelopedduringthecourseofanorganisation’shistory,andwhichtendtobemanifestedinitsmaterialarrangementsandinthebehaviourofitsmembers. (Brown,1995)OrganisationalCulture-DefinitionsThepatternofbeliefsandassumptionssharedbytheorganisationsmembers,thesebeliefsproducenormsthatshapethebehaviourofindividualsandgroupsAsetofhabitualwaysofthinking,feelingandreactingthatarecharacteristicofthewaysinwhichaspecificorganisationmeetsitsproblemsataparticularpointintimeLevelsofCultureCulturecanbeconceivedas:

-societalornationalculture-corporateculture-homogenousorheterogeneoussubculturesTurner(1971)definedindustrialsub-cultureby:

-distinctivesetofsharedmeanings-useofsymbolsandrituals-socialisationsandnorms

-attemptstomanipulatecultureAspectsofcultureArtifactsLanguage–jokes,jargon,storiesBehaviourpatterns–rituals,ceremonies,celebrationsNormsofbehaviourHistoryEthicalcodesBasicassumptionsBeliefs,valuesandattitudesSymbolsModelsofcultureArtifactsBeliefs,values,attitudesBasicassumptionsMostsuperficialmanifestationsofcultureDeepestlevelofcultureSchein,1985OrganisationalCultureArtifacts&creations:Technology;artVisiblebehavioursaudiblebehavioursValuesBasicassumptions:HumannatureHumanactivityRelationshipsPerceivedrealityEnvironmentVisiblebutnotoftendecipherableWhat““oughttobe;norm-basedTakenforgrantedInvisiblePre-consciousCommonOrganisationStoriesCanemployeesbreaktherules?Isthebigbosshuman?Canthelittlepersonrisetothetop?WillIgetfired?Howwillthebossreacttomistakes?WilltheorganisationhelpmewhenIhavetomove?Howwilltheorganisationdealwithobstacles?CULTURE:Socialisation:learningpre-arrival:“preconception””metamorphosis:“absorb”securitycommitmentproductivityencounter:“provisional””(H&B2002)OrganisationalCultureandtheLifeCycleoftheFirmPhase1-BirthandEarlyGrowthPurpose––fostercohesionduringgrowthNeedforchange––economicorsuccessionStrategies––naturalevolution-self-guidedevolution-Managedevolution-managedevolutionviaoutsidersOrganisationalCultureandtheLifeCycleoftheFirmPhase2–Organisationalmid-lifePurpose–culturedeeplyembedded,maydevelopsub-culturesStrategies––plannedchangeandOD-technologicalseduction-scandal,explosionofmyths-incrementalismOrganisationalCultureandtheLifeCycleoftheFirmPhase3–organisationalmaturityPurpose–sourceofpride,resistantStrategies––coercivepersuasion-turnaround-recognition,destruction,re-birthCultureinorganisations:Handy/Harrison:POWER:ZEUSPERSON:DIONYSUSTASK:ATHENAROLE:APOLLOCommunication–HallModelArabUKChinaGermanyHighcontextLowcontextSocialtrustfirstBusinessfirstValuepersonalValueexpertiserelationships&goodwill&performanceAgreementbytrustLegalcontractNegotiationslow,ritualNegotiationefficientHofstede’sModelIndividualismHighpowerdistanceMasculinityHighuncertaintyavoidanceShorttermismCollectivismLowpowerdistanceFemininityLowuncertaintyavoidanceLongtermismHRMandCultureChangeLayersofCultureArtefacts––physicalobjects,behaviourandprocessesEspousedvalues––thoseappearingpubliclyinmissionstatement,policiesUnderlyingassumptions–rarelyarticulated;mayconflictwithespousedvaluesandeachotherCultureChangeWhychange?Environmentchanges:Business–mergers,technology,marketGovernment––laws,H&S,diversity,Demographic–changesinthehumanresourcesavailableTheNatureofChangeExternallyimposedTransformationalGlobalHostileLargescaleLongtermStrategicInternallyimposedIncrementalLocalPositiveSmallscaleUrgentOperationalIntroducingCultureChangeCanbeverydifficultCanbealongtermprocessIssuestobeconsideredinchoosingstrategy:-scale–incrementalorradical

-Locus–organisation,unit,department-nature–cognitiveandbehavioural

-timescalePrinciplesofCultureChangeValuesandassumptionsdefineacceptedandappropriatebehavioursInsuccessfulorganisationscultureisalignedwithstrategyCulturechangemaybedifficultifthecultureisincompatiblewithstrategyCheckstrategybeforeembarkingonculturechangeCanthechangesrequiredbeachievedbyothermeansSeniormanagementmustunderstandtheimplicationsandbecommittedCulturechangemustpayattentiontotheopinionleadersShouldtakeintoaccounttheworksystems,managementstyleandHRpoliciesNewmessagesreinforcedandoldoneseliminatedThedeeperthelevelofculturechangethemoredifficultitwillbePrinciplesofCultureChangeMultipleandsubcultureswillmakeculturechangemoredifficultBehaviouralnormsaretheeasiesttochange,deeperlayersrequireaparticipativeapproachTopdownapproachesaredifficulttosustainovertimeParticipativeapproachesaremoresuccessfulbutdifficulttoimplementandtimeconsumingPrinciplesofCultureChangeApproachestoCultureChange(Bate)STEP1ANALYSINGTHECULTUREAnalysisoftheexistingcultureandsettingspecificobjectivesformeasuringsuccessinachievingthedesiredculture.Leadingto:PROGRAMMEDESIGNSTEP2EXPERIENCINGTHEDESIREDCULTUREInvolvementofallworkteamsthrough‘peakexperience’workshops:INDIVIDUALDEVELOPM’TLEADERSHIPDEVELOPMENTACTION-STUDYTASKFORCEWORKTEAMCULTURESSTEP3MODIFYINGTHEEXISTINGCULTUREModifyingcriticalculturalinfluencessuchas:LeadershipmodellingWorkteamsInformation/communicationPerformancerewardOrganisationalstructuresTraining&developmentFirstlinesupervisionResultsorientationAndmonitoringtheoutcomesbyRESULTSTRACKINGApproachestoCultureChange(Bate)STEP4SUSTAININGTHEDESIREDCULTURESustainedachievementofobjectivesandinternalisationoftheongoingchangeprocess.ApproachestoCultureChange(Bate)WhyPeopleResistCultureChangeSelectiveperceptionHabitSecurityEconomicStatusandesteemMulti-culturalOrganisationsAculturethatfostersandvaluesdiversityPluralismasanacculturationprocessFullstructuralintegrationFullintegrationofinformalnetworksAbsenceofinstitutionalisedculturalbiasMinimumofinter-groupconflictduetoproactivemanagementofdiversityChangingCultureCultureExitthosewhorejectnewcultureEnter&socialisenewstaffcommunicationbehaviourchangeExaminingandJustifyingBehaviourchange=interventionpointBusinessProcessRe-engineeringSTRATEGYSYSTEMSTECHNOLOGYPEOPLEInputsOutputsEnvironmentRationalPlanningApproachFeedbackEnvironmentaldevelopmentloopProbleminitialisedDefinetheproblemEvaluationphaseImplementsolutionMonitor/evaluateSocio-TechnicalApproachesCoreJobCriticalPersonalandDimensionsPsychologicalWorkStatesOutcomeSkillvarietyExperiencedHighTaskidentitymeaningfulnessintrinsicTasksignificanceatworkmotivationAutonomyExperiencedHighjobResponsibilitysatisfactionforworkFeedbackKnowledgeoflowlabourresultsofworkt/oandabsenceOrganisationalDevelopmentApproachFormalRelationshipsAimsandobjectivesStrategiesandpoliciesTechnologyandcontrolStructureandstyleAuthorityandadministrativeproceduresInformalRelationshipsFrom:attitudes,perceptions,values,emotions––aboutformalstructuresandpeopleNormativebehaviour,communications,informalinstructions––abouttacticaloperationsoforganisationHRLeverageinChangeTheAcquisitionofHumanResourcesRecruitmentandSelection‘Theoverallaimoftherecruitmentandselectionprocessshouldbetoobtainatminimumcostthenumberandqualityofemployeesrequiredtosatisfythemanpowerneedsoftheorganisation’Armstrong1995Therecruitmentandselectionprocess:

-definingrequirements

-attractingcandidates(recruitment)

-selectingcandidates(selection)-makingthedecisionDefinitionofRecruitment‘Searchingforandobtainingpotentialcandidatesinsufficientnumbersandqualitysothattheorganisationcanselectthemostappropriatepeopletofillitsjobneeds’DowlingandSchuler1990Recruitment=theprocessesusedtoattractapplicationsSelection=theprocessesusedtoidentifythemostsuitablecandidateJobAnalysis‘Theprocessofcollecting,analysing,andsettingoutinformationaboutthejob’Armstrong1992MethodsofJobAnalysis

-refertoexistingjobdescription

-interview-selfanalysis

-questionnaire

-checklist-criticalincidenttechnique-repertorygridWritingJobDescriptionsIncludebasicdetails–title,locationetcIncludeasummaryofthejobListaselectionofthemaindutiesCovertherangeofthejobUseactiveverbs–toissueetcBepreciseAvoidvagueandmisleadingwordsExampleofaJobDescriptionJobTitle:PersonnelAssistantDepartment:HumanResourcesSummary:ResponsibleforrecruitmentandotherHumanResourcesactivityDuties:ManagingtherecruitmentofstaffInterviewingcandidatesMaintenanceofpersonnelrecordsRuntheinductionprogrammeIssuingcontractsofemploymentAdvisemanagersBookingtrainingcoursesCompetency‘Anunderlyingcharacteristicofapersonwhichresultsineffective/superiorjobperformance’Boyatsis‘Acompetencyisasetofbehaviourpatternswhichanincumbentneedstobringtoajobinordertoperformitstasksandfunctionswithcompetence’WoodruffeCompetencyList:MiddleManagerHigherLevelCompetenciesVision InadditiontoPlanningskillsrelevanttechnicalcompetenceCriticalthinkingLeadershipPersistence****InfluencingskillsInterpersonalskillsSelfconfidenceSelfdevelopmentEmpathyStresstoleranceEachhigherlevelcompetencecanbebrokendownintosubunitsExample****“Persistence”:PreparedtousearangeofstrategiestoachieveaproblemsolutionAbilitytodemonstrateacommitmenttotaskcompletionAbilitytorecognisewhencircumstancesrequireaflexibleresponseCompetencyList:MiddleManagerAdvantagesofaCompetencyApproachMoreflexiblethanjobdescriptions––thecompetenciescanbeusedinmanytasksEasiertorelatetotheindividualCanmatchagainstexperiencemoreeasilythantaskfortaskFacilitatespersonspecificationAllowsthedevelopmentofcompetence/scenarioquestionsLinkstootherHRprocessesDisadvantagesofaCompetencyApproachSeesqualitiesasseparateentitieswhereasinajobtheyareusedinconjunctionDifficulttouseinhigherleveljobswherecompetenciesarelesstangibleandmoredifficulttodescribeDifficulttodealwithemotionalaspectssuchaspleasantmannerwhichmaybealliedtopersonalityPersonSpecificationBothjobdescriptionsandcompetencylistsareusedtodrawupapersonspecificationOneofthemostusedframeworksfordrawingupajobdescriptionisAlecRodger’s7PointPlanItlistssevenmainareasinwhichtherecruitermustspecifytheminimumrequirementsi.e.thosewhichareessentialandthosepreferredordesirablefortheapplicanttopossessPersonSpecificationAttributeEssentialDesirablePhysicalAttainmentsIntelligenceAptitudesInterestsDispositionCircumstancesSuccessfulRecruitmentIsEFFECTIVE,COSTEFFECTIVEandFAIRRecruitmentmethodsinclude:-advertisements

-governmentagencies-consultants&agencies-directapplications

-wordofmouth-opendays-internet

-othermediaAdvertisementsCanbeinternal,press––local,national,international,internet,professionaljournals,otherPurpose––attractattention,createandmaintaininterest,stimulateactionContent––organisationsname,locationofjob,salaryandbenefits,summaryofjob,summaryofpersonrequired,actionrequiredtopursueapplicationCriteriaforChoosingaRecruitmentMethodEffectivenessLabourmarketissuesNumberofapplicantsSelfselectionCostTimeConfidentialityHeadhuntingIndividualsareapproacheddirectlytocheckoutandstimulateinterestinpositionReasonsforuse:

-confidentiality

-veryseniorposts-scarceskills

-obviouscandidates

-raiseinterestandawarenessinthosethatmightnotbeactivelyseekingchangeEthicsInternetbasedRecruitmentHow?Throughcompanywebsite;internallythroughintranet;internetsiteprovidersInternetaccessedglobally,butonlybythosewithaccesstoandwhousethetechnologySpecialisedsitesavailable––graduates,engineers,computersWatchforcost,regularupdating,onlinesiftingAdvertisingissuesapplyHandlingApplicationsInformationusedto:EnableselfselectionSiftcandidatesCV?OrApplicationformDevelopimage:ProfessionalprocessPsychologicalcontractMaintaininterestCandidateascustomerSelectionTheimportance:‘Itisfairlyeasytouseselectiontoimproveproductivityby6%.Underveryfavourablecircumstancesselectioncanbringaboutgainsof20%ormore…….’Smith&Robertson1993Ethicalissues:-principleofpositiveselfregard-principleofinformedconsent-principleofcompetence

-principleofconfidentialityCommonSelectionMethodsApplicationformandCVReferences,recommendationsandtestimonialsGroupexercisesWorksampletestsSelectioninterviewsPsychometrictestsUsageofSelectionMethodsWithintheUKInterview100%Applicationform98%References97%CV84%Personalitytests58%Ability/aptitudetests 47%Assessmentcentres30%ChoosingaSelectionMethodPracticalitySensitivityReliabilityValidity-face

-content-criterion(predictiveorcurrent)-constructValidityofSelectionMethodsPsychometricTestsMaximalversusTypicalperformanceMaximalperformance-aptitude/attainmentTypicalperformance-personality

-interestsandvaluesManycountrieshavelegalconstraintsonuseAptitudeTestsSpecificabilities-e.g.mechanical/spatialGeneralintelligence-numerical-verbal

-abstractreasoningTheSelectionInterviewAconversationwithapurposeto:MakeanassessmentofacandidateinrelationtoanorganisationalroleInformationexchangeSelltheorganisationSocialfunctionTypesofSelectionInterviewIndividualPanelSequentialInformationgatheringStructuredSituationalBehaviouralStressHypotheticalFailuresofHumanJudgementMemoryQuickdecisions––halo/hornseffectEmphasisonnegativeinformationInconsistentevaluationofinformationPerceptualselectivityLikepeoplelikeyouStereotypingInformationoverloadPrimacyExpectancyStructuredInterviewingBasequestionsonjobanalysisorcompetencestatementsEachcandidateisaskedthesamequestionsSystematicscoringprocedureIndependentassessmentofcandidatesInterviewingasaSocialProcessCreateappropriatephysicalenvironmentCreateappropriatesocialenvironmentCreateandmeetcandidateexpectationsUseactivelisteningEndthesocialencounterQuestioningTechniquesOpen–requirefulleranswerClosed––straightforwardinformationProbing–followupforfurtherinformationorareasofuncertaintyLeading–supplythecandidatewithcluestothebestresponseMultiple––candidatewillanswertheeasiestAssessmentCentres‘Anassessmentcentreisaprogrammeoftests,exercisesandinterviewsdesignedtomeasureandassessawiderangeofdifferentabilities,skillsandbehaviouralcharacteristicsandpotentialrequiredforeffectiveperformanceinthejob’’BeardwellandHolden,1994AdvantagesofAssessmentCentresAllowsmoretimetomakeanassessmentInvolvesmoremeasures–betterpredictivevalidityProjectsaprofessionalimageSpinoffs–e.g.developmentalexperienceforassessorsDisadvantagesofAssessmentCentresCostTimeDifficulttodoStressfulforcandidatesNeedtotrainassessorsDesigninganAssessmentCentreDefinecompetenciesChoosetests,exercisesandmeasures––eachcompetencyatleasttwiceTrainingofassessorsPilotthecentreRunthecentreFeedbackEvaluationChoosingtheSelectionTestsandExercisesTypesoftechniquesavailableCoveringthecompetenciesHowmanyshouldtherebe?Buyinordeviseyourself?IssuesindesignEnsuringCompetentAssessmentFamiliarisation/ownershipoftheassessmentcriteriaAssessmentofperformancecriterianotperformanceinexercisesAssessmentdocumentationIndependentassessmentTrainingandpractiseforassessorsPerformancemanagement‘....Thevariousmanagementprocessesbywhichstandardsofperformanceareaddressedatboththeindividualandorganisationallevel’’‘.....theuseofobjectivesettingandperformancereviewsviaemployeeappraisal....’Taylor(1998)DefinitionsofperformancemanagementTheessenceofperformancemanagementisestablishingaframeworkinwhichperformancebyindividualscanbedirected,monitored,motivatedandrefined:andwherebythelinksinthecyclecanbeaudited.(Mabey&Salaman,1995)PerformancemanagementPerformanceManagementasanIntegratingForcePerformanceManagementRewardManagementImprovingIndividualandOrganisationalPerformanceImprovingManagerialEffectivenessDevelopingSkillsandCompetences(Armstrong,1996)PerformanceManagementCycleOrganisationalObjectivesIndividualObjectivesPe