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PAGEPAGE11UnitTwo Inquiries 询 购KeytoExerciseIVWehavebeeninformedbyJamesonGarments(Vancouver)Ltd.thatyouareonetheleadingexportersoftextilesinHangzhouandthatyouwishtoextendbusinesstoourmarket.Wewouldliketohaveyourlowestquotationsforthecaptionedgoodsontheandconditionslistedbelow.PleasesendmesomefurtherinformationonthefeaturesandcostsoftheVernardlineofUltrasonicequipment,whichyourecentlyadvertisedinElectronicsmagazine.WeareinterestedinimportingChinesefurnitureandwouldbepleasedtoreceivecopyofyourlatestcatalogue,pricelistandexportterms.Wewouldbegratefulifyouwouldsendusacomprehensivepricelist,togetherwithsomesamplesofthegoodswhichyoucansupply.KeytoExerciseVThereisalargedemand(ormarket)inourcountryforChineselow-voltagemicrowaveovens.Wewouldbemostgratefulifyoucouldquoteuscompetitivepricesforthemodelsyoucansupply(orhaveavailable)atpresent.Wewishtointroduceourselvesasleadingimportersdealinginoperativeinstruments.Itwouldbehelpfulifyoucouldsendusyourlatestcatalogueforourreferencewhichinterestsusverymuch.Specializinginthelineofconfectionery,wehaveextensiveconnectionswithfoodstoresthroughout (orallover)thecountry.Wewouldappreciateit(orbemostgrateful)ifyoucouldsendusafullsetofleafletsforyourexportsforustohaveageneralideaoftheproductsyouhandle.FromMessrs.Brown&Clark ofthiscity,wehavelearnedthatyouaresuppliersofChinesekitchenware,forwhichthereisagrowingdemandhere.WehavenoticedwithinterestyouradvertisementinthelatestissueofTVWorld,andwouldappreciateitifyoucouldintroducethedetailsofthespecifications,andpackingforyourproduct.KeytoExerciseVIWearefamousimportersofcomputers withbranchesinthreeneighboringcities.Pleasesendusafullsetofcatalog forourbuyers’reference.Wehavebeenspecializinginimporting motorcyclesfortenyears,andappreciate your sendingusyourcatalog,pricesandothernecessaryinformation.Ifyourgoodsaregoodinqualityandmorecompetitiveinprice,verylikelyweadviseourbuyerstoplaceanorder.Weareinterestedin(buying)thetilesyouadvertisedinBuildingMaterials.Itwouldbe helpfulifyoucouldsendusfurtherinformationassoonaspossible.ExerciseVIISeptember21,2008TheSalesManagerTheMidlandCarpetCo.Ltd.173WaterlooStreetLondonE.C.4DearSirorMadamWehavenoticedwithinterestyouradvertisementintheAugustissueofTheMagicCarpetandfeelthatthepatternsofyourcarpetsmayappealtoChinesecustomers,especiallythewell-to-donewlyweds.Therefore,wewouldliketohavedetailedinformationaboutthevarioustypesofcarpetsavailableatthemoment,suchasspecificationsandprices,ifpossible,togetherwithsamplecuttings.AsweintendtolayinastockfortheNewYearsales,itwouldbeagreathelptousifwecouldreceiveyourreplybytheendofthismonth.YoursfaithfullyHUAFang(MS.)ImportManagerUnitThreeRepliesandQuotations复函与报价KeytoExerciseVInreplytoyourinquiryofJanuary12,wearepleasedtoinformyouthataandapricelisthavebeenair-mailedseparatelyforyourreference.However,ifyouneedanyotherinformation,please(donothesitateto)letusWewouldbegladtoansweryourfurtherquestions.Asyouwillnotice,ourpricesarequitecompetitive,andsincewecarrylargeofallmodels,wecanpromisedeliverywithinamonthonreceiptofyourL/C.Ifyoucanletushaveanideaofthequantityyouaregoingtoorder,wemayconsidergivingyouamorefavorablediscount.ThoughwenolongersupplyModelSB-95,wehaveModelSB-99instock,isbetterinperformanceandmorereasonableinprice.KeytoEXVIWeareeagerlyexpectingtohavedetaileddiscussionswithyousoononthetermsyousuggested.Wehopetohavemoreinformationfromyoubytheendofthismonthforourbuyers’reference.Asyouknow,thereisasteadydemandinyourmarketforsuchdurablemoderatelypricedgoodsasours.Wedonot wanttoinfluenceyou,butwehopeyouwillbeabletosendusorderwithinthismonthaswemaysoonrunshortofsupply.Youwillnodoubtfindourpriceveryfavorableifyoucompareitwiththequotationsofothermanufacturers.ExerciseVIIDearMr.BlackThankyouforyourinquiryofAugust16concerningourequipment,whichyousawattheInternationalFarmMachineryFairinBonn.WearewillingtoanswerthespecificquestionsinyourletterandwouldconsidersubstantialdiscountonordersoverRMB¥1,000,000.Withregardtothetermsofpayment,wewouldsuggestsightL/Cfortheinitialstage.Wecanfulfillorderswithinthreemonths,butitwilltakealittlelongertimeforspecialspecifications.Weareenclosingourcurrentcatalogandpricelistquotingc.i.f. Bangkok,andthinkyouwillfindthe equipmentsonpp.101-115ofparticularinterest.Ifyourequireanyfurtherinformation,pleasecontactusandwewillbepleasedtosupplyit.Yoursfaithfully×××UnitFourOrdersandAcknowledgement 订购与确认KeytoEx.VWewouldliketoconfirmourtelephonediscussionthismorning.EnclosedisourOrderNo.CT504for1,500pounds LongjingGreenTeaat36penceperpoundLondonforshipmentduringJune/July.Becausethereisagrowing(anincreasing)demandforourlaserprinters,weyouwillactimmediatelyifyouareconsideringplacinganorderwithus.Pleasenotethatthequalityofshipmentmustbeexactlythesameasthequalityofsample.Ifthisinitialorderiscompletedtooursatisfaction,weshallplaceregularorders.ThankyouforyourpromptreplytoourinquiryofApril22.Wearenowpleasedorderfromyou2000dozenpuresilkT-shirts.Fordetails,pleaserefertoourenclosedorderNo.58.Althoughourpriceisalittlehigherthanquotationsofothersuppliers,ourproductiswellworththeextramoneyowingtoitsgoodquality.Itmeets(complieswith)owninteresttoordergoodsofreallyhighquality.KEYTOEX.VIIfyoucouldincreasethequantityofyourorderto500cases,pleaseletusimmediatelyandwewouldbeonlytoogladtogiveyoua5%discount.Allyourrequireditemscanbesuppliedfromstock,andwecanassureyouofbestattentiontoyourorder.Ifthistrialshipmentcanreachusbymid-Octoberandthequalityturnsouttosatisfactory,weshallsendyoufurtherorders.Inaccordancewiththetermsagreeduponinourrecentexchangeoffaxes,wenowsendingyouourS/CNo.1234induplicate.Ifnoinstructionstothecontraryarereceivedbeforetheendofthismonth,weshipyourorderinDecember.ExerciseVIIDearMs.CollinsThankyouverymuchforyourOrderNo.CS27forourrotaryprintingpressesModelsPM600andPM800forNovembershipment.WewishtoinformyouthatwecancomplywithallyourrequirementsexceptforPM600,whichisunfortunatelyoutofstockatpresent.We,therefore,wouldliketoplacebeforeyoutwoalternativesforyourconsideration.AsanexcellentsubstituteforPM600,werecommendPM630,whichisourmodel(fordetails,seeattachedleaflet)andcanbeshippedtogetherwithPM800inNovember.IncaseyoustillpreferPM600,wecanship yourorderintwolots,i.e.PM800inNovemberandPM600inJanuarynextyear,whichistheearliesttimewecanWelookforwardtoyourearlydecision.Yourssincerely×××UnitFive Insurance保 险KeytoEx.VIntheabsenceofyourdefiniteinstructionsaboutinsurance,wehavecoveredorderagainstW.P.A.for110%oftheinvoicevalueasusual.WehavenoticedyourrequestforinsuranceagainstWarRisk.But,asyouknow,ourCIFquotationincludesW.P.A.only.Therefore,ifyourequirethisadditionalcoverage,theextrapremiumwillbebornebyyou(toyouraccount).Incasethegoodsbefounddamagedafterinspection,thebuyerhastherightfile/make/lodgeaclaimwiththeunderwriteragainstasurveyor’sreportwithin30daysof/afterthearrivalofthegoodsattheportofdestination.WeregrettoinformyouthatCaseNo.8wasinvoicedascontaining12printers,fiveofwhichwerefoundbadlydamageduponarrival.TheInsuranceCompanyofChina(PICC)isalargestate-ownedenterprise,whichisnotedforsettlingclaimspromptlyandequitablyandhasagenciesinthemainportsandareasthroughouttheworld.KeytoEXVIWithnodefiniteinstructionsfromyouevenattheendoflastmonth,wecouldbuteffectinsuranceagainstW.P.A.asusualsoastoavoiddelayinshipment.IfyoupreferinsuranceunderInstituteCargoClauses,weshallbepleasedtocomply,butthedifferenceinpremium,ifany,shallbeforyouraccount.Wehadthegoodsexaminedbyasurveyorupontheirarrivalandfoundfourteencaseswerebroken.Enclosedisalistofthedamagedgoods.Thesurveyor’sreportstatesthatthesegoodsareunsalable.Therefore,wehavetoaskforimmediatereplacements.ThankyouforyourfaxofOctober22,quotingusyourpresentrateforAllNowwewishtoinsurewithyouthefollowingconsignment:EX.VIIDearSirorMadamWehavereceivedyourquotationofNovember5,whichwefindquitecompetitive.WewouldbegratefulifyoucouldcoverusagainstAllRisks(warehousetowarehouse)forthevalueofCan$274,895.00on15(fifteen)casesofceramichandicraftsfromQingdaotoVancouverbyM.Seagull.Thecertificatemustreachusbythe17thatthelatest,sinceithastobepresentedwiththeotherdocumentstothebankwithwhichaletterofcredithasbeenopened.Welookforwardtoyourpromptreply.Yourssincerely×××UnitSixPacking包装EX.ⅡWearegladtohaveobtainedyournameandaddressfromourCommercialCounsellorsOfficeandlearnedthatyoucansupplyaspecialkindofdetectormodelDA-880kwhichcantestthedegreeofairpollution.Shouldyounothavewhatwewantbutasimilararticleofbetterquality,pleasesupplyitinsteadprovidedthepriceisnotmorethan10%higher.Asrequested,weshalldrawonyouat60sightfortheamountofourinvoice,acopyofwhichisenclosedandtheoriginalissenttothebank.SinceourL/Creachedyouasearlyasthebeginningoflastmonth,wehopeyouwill make delivery at the stipulated time, for any delay will cause us inconvenienceandconsiderablefinancialloss.Therewasaslightdelayowingtothebreakdownofamachinewhichhelduppackingfortwodays.Butwedidnotinformyouasweknewitwouldnotaffectthedeliverylimit.EX.VExportcratesforgoodsofthetypeyounamedshouldbecompletelysealedplywoodandfirmlybattened.Theexportsyouorderedarepackedinstrongwoodencaseswhicharereinforcedwithangleironandmetalbands.Thesolidpackingandthestuffinginsidethewillprotectthegoodsfromvibrationandclash.Allpowderygoodsshouldbeputinpolybagsandthenpackedinirontins.Theoftinsshouldbesealedwithadhesivetape.Thevalvesandallprecisionpartsshouldbewrappedwithsoftmaterialandstablypackedincardboardcartons.Whenputinthewoodencases,thecartonsshouldwellarrangedtoeliminatethepossibilityofmovinginsidethecases.Ontheattachedsheetwegiveyoufulldetailsregardingpackingandmarks,mustbestrictlyobserved.EX.VIIDearMr.MertonWethankyouforyourletterofJune26andwouldliketoconfirmthatwearestillofferingourPhoenixrangeatthepricesquotedinourletterofJune15.Wearesurethatyouhavefoundthesepricesquitecompetitive.Meanwhile,weunderstandyourconcernoverpackingandwishtogiveyouthefollowingdetails:Eachvaseiswrappedinapolybag,andthenputinafoamedplasticcasing,whichisinturnplacedinadecorativecardboardbox.Theseboxesarepackedinspeciallydesignedpolythene-linedstrongcardboardcartons,twelvetoacarton,sothatmovementinsidethecartonsispossible.Besides, on the outside of each carton warning (indicative) marks such as“FRAGILE”or“HANDLEWITHCARE”areclearlystencilledinfadelessink.Wehopeyouwillagreethatwehavetakeneverypossibleprecautiontoensurethesafetransportationofourproducts.Welookforwardtoreceivingyourorder.Sincerelyyours×××UnitSevenTransportation运输Ex.VThepartofyourorderwhichcanbesuppliedfromstockhasbeenexecuted,butremaindermaybedelayedforfourtosixweeks.PleaseletusknowthevoyageNo.,thelowest(freight)rateforlargeshipmentthe(freight)rateforsmalllotofconsolidation.ThegoodsunderyourorderNo.297havebeenpackedandarereadyforshipment.Wewouldappreciateitifyoucouldcomplete,signandreturntheattachedshipping(instruction)noteassoonaspossible.Youcansavebothtimeandmoneybylettingushandleallshippingandformalitiesforyou.Inordertoassistyouinintroducingourproductsintoyourmarketasearlyaspossible,weagreetoadvancetheinitialshipmentof1/3(onethird)ofthetotalquantityfromJune/JulytoApril/May.Ex.ViiDearMr.ArnoldOrderNo.896 S/CNo.980927FromyourletterofOctober20concerningthecaptionedS/C,weunderstandinsteadofthestipulatedtwoequalshipmentsinJanuaryandFebruary,2009respectively,younowwishtohave80%ofthetotalquantityshippedinNovemberandthebalanceinDecemberthisyear.Inreply,wewishtoinformyouthatalthoughwehavetherequiredquantityinstock,yourrequestcametoolateforNovembershipment,especiallybecausedirectsailingsforyourportarefewandfarbetween.Besides,therelevantL/Cisyettobeopened.Therefore,wewouldsuggestthat80%ofthetotalquantitybeshippedinDecemberthisyearandthebalance20%inJanuary,2009,providedyourL/CreachesuslaterthanNovember20.Pleaseletusknowpromptlywhetherthisarrangementisconvenienttoyou.Yoursfaithfully×××UnitEightPaymentbyL/C信用证付款Ex.VOurtermsofpaymentarebyconfirmed,irrevocableletterofcreditavailablebydraftatsight,reachingusonemonthaheadofshipment,remainingvalidnegotiationinChinaforanother21daysaftertheprescribedtimeofshipment,allowingtransshipmentandpartialshipments.Forthetimebeing,therefore,weregretourinabilitytoacceptD/Ainanytransactionswithourbuyersabroad.Itisregrettabletofindthatuptothepresenttherehasbeennonewsfromyouyourletterofcreditwhichshouldhavereachedusbytheendoflastmonth.PleaseamendL/CNo.99S086toread “Transshipmentallowed”,anddeletetheclauseaboutinsurancepolicyasthistransactionisconcludedonCFRbasis.Asyourcountryhasnoconsulateinthiscity,itisourpracticetohavetheinvoicecertifiedbytheChinaCouncilforthePromotionofInternationalTrade(CCPIT).PleaseamendyourL/Caccordingly.EX.ViiDearSirorMadamFollowingtheinstructionsgiveninyourletterofAugust12,ourmanufacturershaveredoubledtheireffortstomeetyouradvancedshipmentdate.Wearenowpleasedtoinformyouthatthegoodsarereadyforshipment.Muchtooursurprise,however,thecoveringL/Chasnotreacheduseventothisday.Pleaseimmediatelycheckwithyourbanktoensurethatitreachesusbeforetheendofthismonth.Otherwise,weshallnotbeabletomakedeliverywithinthetimelimitagreedupon.Inordertoavoidpossiblesubsequentamendments,pleaseseetoitthattheL/CstipulationsareinexactaccordancewiththoseofourS/CNo.7890.WelookforwardtoreceivingyourL/Cassoonaspossible.Sincerelyyours×××UnitNineOtherModesofPayment其他付款方式EX.VMessrs.Schneider&Kernhavegivenusyournameastheirreferee.Wewouldthereforebemuchobligedifyoucouldprovideuswithdetailedinformationtheircreditstatus.Anyinformationabouttheirfinancialstandingandcommercialintegritywillmuchappreciatedandtreatedasconfidential.(Wewouldbeextremelyobligedifyoucouldsupplyanyinformationontheirfinancialstatusandcommercialcredit,whichwouldbekeptasconfidential.)Asacompromise,wesuggestthat40%oftheproceedsbepaidbyT/Tandthebalance(bepaid)byirrevocableletterofcreditat90days’sight.Inordertopavethewayforyoursales-pushing(salespromotion),weagreetoacceptpaymentbyD/Pat45sight.WehavenotedyourrequestforpaymentbyD/Aandwillreverttothematter(reviewit)withyouwhencircumstancespermit.EX.VIIDearMr.SmithThroughourdiscussionbyfaxonJuly8,wearepleasedtoinformyouthatyourrequestfornewtermsofpaymenthasbeenaccepted,whichwillcomeintoeffectwhenyouplaceyournextorderwithus.Asweagreedon,futuretransactionswillbeplacedonaD/Pbasiswithpayment30daysaftersight,andwewillensuredeliverytoyouwithintwomonthsof yourorder(onreceiptofyourorder).Wearelookingforwardtoanearlyorderfromyou.Yourssincerely×××UnitTenComplaintsandAdjustment投诉与处理EXVDearCustomerIamwritingtoyoutoexplainthereasonsfortheverypoorservicewe havegivenoverthepastfewmonths.Youmayhavereceivedincompleteconsignments.Youhavewrittenandnotyetreceivedareply.Youmayhavetriedtocallu

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