terminology 酒店专业术语

TERMINOLOGY酒店专业术语A:AdjoiningRooms:Twoseparateroomswithacommonwall.相邻房间AdvanceDeposit:Paymentinadvanceonanaccountpriortotheguest'sarrivalinordertoassurearoom.beingheldafter6:00pmandguaranteereservation.预收定金Allowance:Areductionintheguest'sbill(folio)resultingfromeitherunsatisfactoryserviceorapostingerror,调账ArrivalTime:Thedayaguestisexpectedtoregisterwiththehotel.预抵日期AmbulatoryRoom:Roomespeciallyequippedforwheelchairpatients.残疾人房ASAP:AsSoonAsPossible尽快AverageRoomRate:TheaveragenumberofdollarsderivedfromthesaleofroomsThisiscalculatedbydividingtotalroomrevenuebythevumberofroomsold.Therateshouldbenetrateexclusivebreakfastandroomsurcharges.平均房价Availability:Denotesaconditionalstatusofrooms.SPACKAVAILABLEmeansaroomcanbeobtainedthroughreservationorregistration.出租率B:BacktoBack:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupisreadytodepart预抵和预离是同一间房Blocked:Areservationforwhichaspecificroomhasbeenreserved.所房BucketCheck:Verificationthatinformationonregistrationcardsisidenticaltoinformationofthecomputer.挂牢Booked:Reservationscanonlybeacceptedforagrouporconventionstillholdingopenroomblocks.预定C:CallAccounting:Computersystemthattracksguesttelephonecalls.电话计费系统CancellationNumber:Numbergiventoacustomerwhoiscancelingaguaranteedreservation.ThenumberappearsontheComputerScreenwhenareservationiscancelled.删除预定号码CheckIn:RefertoC/I.Theformaliticsattendanttoarrivalatahotelincludingsigningofregistrationcard.办理入住ChcekInTime:Hotelstandardcheckintimeis14:00?CheckOut:RefertoC/O.Theformalitiesattendanttodepartureoftheguestandthesettlementoftheaccount.退房CheckOutTime:Hotelstandardcheckouttimeis12:00noon.OnlyPriorityClubRewardmemberentitledlatecheckouttill14:00.thelatestcheckouttimeis16:00whichshouldapprovedbythehotelmanagement.Anlatecheckoutisapproved,mustbenotedinthedeparturetimefield.退房时间CityLedger:Aguest'saccountthatisnolongeractiveintheFrontOfficebutisstillactiveinaccountsreceivableintheAccountsDepartment,挂账CooperateRate:Aspecialdiscountedroomrateofferedtoapersonwhoisfrequenthotelguest.AlsoreferredtoastheBUSINESSRATE.公司协议价CommissionedSales:Salesmadebyatravelagenttowhichthehotelmustpayacommissionforthebooking,回佣ComplimentaryRate:Aroomprovidedtotheguestatnocharge.Thisisnormallydoneasapromotionofbusinessorgoodwill,免费房间ConfirmedReservation:Areservationrequestthatisconfirmedbytelephoneormailpriortotheguest'sarrivalatthehotel.确认预定Confirmation:Recordofreservationinformationmailedtoaguest.确认函ConnectionRoom:Two(2)roomswithacommondoorotherthanthehallwaydoor,连通房COT:Baby'sbed,婴儿床D:DailyCount:Recordsthenumberorarrivalsanddeparturesandthetotalnumberofroomstosell,了解酒店当日房态DayRate:Aroomrateforlessthananovernightaccommodation,Normally50%offtherackrate,ForthecooperatedayratewillbeofferedbyDirectorofSales,当日房价DataLink:Enablestwo(2)computersystemstooneanother,数据连接DepartureDate:Thedatetheguestisscheduledtocheckoutofthehotel离店日期DepositDirectBill:Acashier'snetreceiptsfortheday,押金:AnaccountwithadebitthatissenttotheAccountingdepartmentforbilling,ThesemustbeapprovedinadvancebytheCreditManager,入账DNA:Aguestwithatimearrivalreservation(6:00)whodoesnotarrive,(DoNotArrive)有预定但客人未到DoubleRoom:Two(2)peopleinaroom,可以两个人住的大床间E:EarlyArrival:Thistermreferstotheguestwhoarrivesatthehotelbeforethescheduledcheckintime,Dependingupontheavailabilityofroomsoftheguestwilleitherbeassignedaroomoraskedtocheckanybagsandreturnatalatertimewhenroomsareready,有预定但提前到的客人ETAETD:EstimatedTimeofArrival估计到达时间:EstimatedTimeofDeparture,估计离店时间F:F,I,T:FreeIndividualTraveler,Aguestwhocomestothehotelasanon-affiliatedgroupmember,没有预定的客人(散客)FolioForecast:Recordofguestchargesandtransactions账单:Aweeklyreportthatforecaststhenexttwo(2)weekspercentageof

occupancy,每周所要做的预报FullHouse:Allroomsoccupied;noroomsleftforsale满房G:GrandMasterKey:GrossRevenueReport:GroupBusinessGroupRoomBlock:GTDGTDNoGrandMasterKey:GrossRevenueReport:GroupBusinessGroupRoomBlock:GTDGTDNoShowGuaranteedReservationKeythatwillopenallhoteldoorsandpinourlocks.万能钥匙Reconciliationofallactivityinthehotelbasedinstatisticsanddollars.Thisisdonedailybytheaccountsdepartments.收益报告RoomreservationbookedthroughtheSalesDepartment,ten(10)roomsormore.公司团队，通过销售部预定的房间并且总数在10间以上SpeciallyassignedgroupofroomsforaSalesDepartmentgroup.团队锁房Guaranteed.担保预定Aguestwithaguaranteedreservationwhodoesnotarrive.担保预定但未到:Areservationwhosepaymentisguaranteedistheeventofano担保预定show.ThesearemadeGNRGuestnamerecord,客人姓名记录表L:LateChargechargethatarrivesatthefrontdeskforbillingaftertheguestshave:Ahotelcheckedout,追帐:Aguestwithareservationwhoexpectstoarriveafterthecut-offhourandsonotifiesthehotelaccordingly,有预定的客人晚到达酒店LetterOfCredit:AlettersubmittedoncompanystationerytothehotelCreditManagerrequestingbillingprocedures.WhenapprovedbytheAccountsdepartment,theFrontDeskisgivenguest'snameandinformationsothattheaccountwillbehandledproperlyatcheckout.?LongStayingGuest:Agueststaysinthehotelcontinuouslyandexceeds15days.长住客(连续15天)LateArrivalMarketCode:Codesestablishedfordifferentmarketsusingourhotel.市场代码MasterAccount(MasterFolio):Onefoliopreparedforgrouponwhichallgroupchargesareaccumulated.团队主帐(假房)MasterKey:Willopenalmostalldoorsinthehotelbutwillnotopenpinoutlocks.酒店总钥匙MOD:ManagerOnDuty;theindividuallegallyinchargeofthehotelintheabsenceoftheGeneralManager.总值班经理Multiple:Roomwithmorethantwo(2)occupants.?

N:NoShow:Areservationwhichisnothonoredandthehotelwasnotnotifiedtocancel.O:Package:Package:Loosely,anadvertisedtour.Thisincludesplansforhoneymoons,EscapeWeekends,tourstoasingledestinationwhichincludesprepaidtransportation,accommodation,andsomecombinationofothertourelements,etc.包价PAFPaidInAdvance:PersonnelActionForm.?:Anaccountfromwhomwehavecollectedinadvanceforroomandtaxandwillnotallowanychargetransactionstobemadetotheaccount.预先支付所有的费用PBXPre-Assign:PrivateBusineseExchange,thehotelscommunicationdeparment.?:Reservationtowhichtheroomnumberisassignedbytheroomblockingprocessrecordedontheregistrationcard.?Pre-Blocking:SettingasideofaspecificroomforsamedayoccupancybytheFrontDeskorforafuturedatebytheReservationsDepartment.提前锁房Pre-Paid:Fullamountofroomandtaxpaidbytheguestbeforecheckingin,orduringstay.AlsocalledPaid-InAdvance.预先支付费用Pre-Registration:Areservationthathasbeenpre-assignedandcheckedintothesystempriortotheguest's.actualarrival.提前办理登记手续R:OffMarketRoom:Aroomthatisoutoforderoroutofservice.不可用房OOO:OOS:Occupancy:OutOfOrderroom.大修房OutOfServiceroom小修房Theratioofoccupiedroomstothetotalnumberofavailablerooms.入住率Overbooking:Thepracticeofcommittingmoreguestroomsthanareavailableashedgeagainstnoshows.超额预定P:RackRateReadyRoomRebate:Theofficialtariffasestablishedorpostedbythehotelforeachroom.门市价:Roomreadyforguestoccupancy.VicantClean(VC):Acreitadjustmenttoaguestaccount,debitadjustmenttorevenue.调账(扣减部分客人的费用，有损酒店的利益)RegistrationCardReservationRoomBlockRoomingList:Alsoknowassignaturecard.Recordpertinent.入住登记单:Theprocessofreservingaroomgoraspecifiedperiodoftime.预定:Aspecificroomheldinadvanceforaparticularreservation.特定房间:Thelistofnamesfurnishedbyagroupinadvanceoftheirarrivalandusedbythehoteltopre-registerandpre-assigntheparty.团队名单S:SafeDepositBox:AmetalboxattheFrontDeskavailabletoregisteredguestsforsafekeepingofitems.大堂副理保险箱SecondEffort:Aprogramdesignedtodealsincerelyandefficientlywithguest'sproblems.?Share:Two(2)personsinoneroommaintainingseparateaccounts.Single:One(1)personinoneroom.StayOver:Aguestwhoremainsovernight.Split:Onereservationformultiplerooms/multiplenames.SpaceAvailableBasis:Below95%roomoccupancy.S.O.P:StandardOperationProcedures.Software:Theprogrammingofthecomputer.SleepOut:Aroomthatistaken,occupied,andpaidfor,butnotsleptin.T:Transient:Aguestwhosereservationisnotsubmittedthroughthroughagroupblock.T/A:TravelAgentTimeArrival:Allreservationswillholdestimatedtimeofarrival,抵店时