SAP工作流基础知识课件

ERP项目组内部培训-WorkFlow

基础知识篇（一）2010年08月13日ERP项目组内部培训-WorkFlow

基础知识篇（一）20概要Unit2

OrganizationalStructure组织架构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台概要Unit2OrganizationalStructuIntroduction工作流介绍Unit2

OrganizationalStructure组织结构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台Introduction工作流介绍Unit2OrganIntroduction工作流介绍Content内容1.WhatisSAPBusinessWorkflow?

什么是SAP业务工作流2.IntroductiontoWorkflowTerminology

介绍工作流术语3.AdvantagesofUsingWorkflow

运用工作流的优点Introduction工作流介绍Content内容Objectives目标1.DescribeSAPBusinessWorkflowconcepts描述SAP业务工作流的概念2.OutlinethecircumstancesunderwhichSAPBusinessWorkflowcanbeusedeffectively描述什么样的情况下能有效地使用SAP业务工作流3.DefinethebasicSAPBusinessWorkflowterminology

解释基本的SAP业务工作流术语Introduction工作流介绍Objectives目标Introduction工作流介Introduction工作流介绍GoalsofReorganizingBusinessProcesses使用工作流达到的目标：增加流程的透明性，增加雇员的职责，关注客户的兴趣，更高效的管理，关注流程的最终结果。Introduction工作流介绍GoalsofReoIntroduction工作流介绍Coversallaspectsoftheprocess流程涵盖的各个方面TheProcessflowitself(Business)业务流程本身ThePeopleinvovled(Organization)流程涉及的人员Theeffects(ProcessInformation)流程结果SAPBusinissWorkflowIntroduction工作流介绍Coversalla■AWorkflowManagementSystemfacilitatesthe

electronicprocessingofstructuredprocesseswhich:IncludearangeofactivitiesAlwaysoccurinasimilaroridenticalformInvolveseveralpeopleordepartmentsRequireahighdegreeofcoordination■WorkflowManagementSystemscontrolprocessesaccordingtoapredefinedmodelandareespeciallysuitedtostructuredorganizations■工作流管理中，一些结构流程符合：流程包括一系列的活动，流程是相似的或者相同的，需要多个人员或者部门的高度的协调性

■工作流管理通过预先定义的模板和合适的组织架构控制流程Introduction工作流介绍WhatProcessesareParticularlySuitableforSAPBusinessWorkflow?■AWorkflowManagementFaster,simpleraccesstoinformation快速，简单的访问信息Administrativetasksarelessdemanding对管理任务有更少的要求Processesareeasiertolearnandunderstand

流程更简单易学,易懂Introduction工作流介绍Workflow:AdvantagesforEndUsersFaster,simpleraccesstoinfoFlexibleinchangingofprocessesOrganizationalstructure流程，组织架构的灵活变化Introduction工作流介绍WorkflowBenefitsforManagementBettercontrolofinformationofdeadlinesofservicelevelsofprocessingcosts对信息，最后期限，服务水平，流程花销等有更好的控制Introduction工作流介绍WorkflowBenIncreaseproductionClearingbacklogDistributionofinformationandwork:

Everyusergetshisworklistautomatically

fromthesystemSpeedupprocessesyouwillgetcashdiscountmoreoftenbetter/quickerreactiontoerrorsCustomersaremoresatisfiedprocessesaremorequicklyfinishedbetterinformation

flow增加生产：及时清空积压，每个用户从系统中自动获得工作项加快流程：经常获得折扣，对错误信息的快速反应顾客的满意度增加：流程更快速的完成，更优化的流程信息Introduction工作流介绍Workflow:AdvantagesforEnterprisesIncreaseproductionIntroductioSimplydocumentmanaging,Standarde-mailandgroupwarealthoughWorkflowusesboth!Datadistributionacrossmultiplesystems:EDI/ALEisusedforthispurpose,butWorkflowcansupportthisoption!ScreensequencemanagementwithinatransactionManagementoftemporarydataManagementof“onetime”processesAtooltofillfunctionalitygaps!Introduction工作流介绍WorkflowIsNot!!!简单文件，标准的e-mail和groupware，工作流只能运用这些信息。不能对这些文件进行管理数据跨系统的分配：EDI/ALE能跨系统传递数据，但是工作流不能。通过事物代码对屏幕的一系列操作进行管理管理临时的数据执行一次流程的管理补充SAP功能的工具（如果一个FC不能直接执行，那么用工作流就不能执行这个FC）Simplydocumentmanaging,StandToStreamlineaBusinessProcess

使业务流程的效率更高效EnsureCorrectBusinessProcessesareFollowed

确保执行正确的业务流程FormallyDefineandImplementaBusinessProcess更加严谨的确定和执行一个业务流程Introduction工作流介绍SAPBusinessWorkflow’sPurposeToStreamlineaBusinessProceObjectAgentTaskRoleStepEventWorkflowWorkitemBusiness

WorkplaceSAPBusinessWorkflowTerminologyIntroduction工作流介绍ObjectAgentTaskRoleStepEventWoFiveQuestionsforEachPartofaBusinessProcessWhoShould?DoWhat?WithWhatObjects?When?InWhatOrder??Introduction工作流介绍FiveQuestionsforEachPartoInWhatOrder?ConsistsofstepsCanbetriggeredbyevents工作流由步骤组成，并由事件触发WorkflowDefinitionControlstheBusinessProcess通过工作流模块来控制业务流程Introduction工作流介绍InWhatOrder?ConsistsofstepWhat?Activity/TaskExecuteaTransactionExecuteaReportExecuteaFunctionModuleRunaRoutineinanExternalSystemUpdateaSpreadsheetDocumentgenerationUserdecisionautomaticcontrolstepsEventIntroduction工作流介绍活动或任务：执行一个事物、一个报表、一个函数模块，运行一个外部系统的程序，更新一个电子数据表等文件生成用户决定自动控制步骤What?Activity/TaskEventIntroduWhatandwithWhatObject:ObjectTypeExampleSAPBusinessObjecttypesInvoiceRequisitionMaterialArchiveddocumentsEDImessages(IDocs)DocumentsfromPCofficeapplicationsObjectMethods(DoWhat?)Post(theinvoice)Approve(therequisition)Change(thematerial)Display(theimage)Introduction工作流介绍SAP业务对象：发票，申请，物料，归档文件，电子数据交换信息，PC应用中的文件对象方法（对对象进行的操作）：开（发票），同意（申请），修改（物料），显示（文件）WhatandwithWhatObject:SAPWhoTasksand‘PossibleAgents’Introduction工作流介绍

WHO:ToDecidewhoShouldReceiveaWorkItemandPerformaTaskAlistofpossibleagentsisrequiredforatask.Thislistcontainstheemployeesinyourenterprisewhoareauthorizedtoreceivethisworkitem.Theactualrecipientsoftheworkitemaredeterminedatruntime.YoudonothavetohaveHRfortherelationshipswithorganizationalobjects.ThefunctionsareprovidedwiththeBasissystem.谁：决定谁收到代办事项并执行任务一个任务需要一系列可能的代理人。这些人包括企业中有权收到该待办事项的雇员。在工作项执行时决定实际的收件人。WhoIntroduction工作流介绍WHO:TWHEN?out-

come3out-

come1out-

come2EventOutcomeshowsthewariousresultsofastepTellstheworkflowthatsomethinghashappenedWorkflowcanbestarted(triggeringevent)Stepcanbeended(terminatingevent)WaitstepforreactingtoaneventSteptypeEventcreatorIntroduction工作流介绍工作流何时启动，何时触发，何时审批，何时结束显示一个步骤的不同结果WHEN?out-

come3out-

come1out-

Introduction:SectionSummaryActiveflowofinformationtotherightpeopleattherighttimeintherightformatintherightquantityABetterReturnonInformationIntroduction工作流介绍一个激活的流程信息：在正确的时间，以正确的方式，以适当的数量，发给正确的人。更好的结果信息Introduction:SectionSummaryAOrganizationalStructure组织架构Unit2

OrganizationalStructure组织架构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台OrganizationalStructure组织架构UnContents:内容OrganizationalManagement组织架构的管理HRSetUpHR的建立SimpleMaintenance

简单维护Positions

职位OrganizationalStructure组织架构OrganizationalStructureContents:OrganizationalStructAttheconclusionofthisunit,youwillbeableto:在这部分结束，将学到：SetupanOrganizationPlan

建立一个组织架构ConnecttheOrganizationPlantoaworkflow

组织架构和工作流的连接OrganizationalStructure组织架构UnitObjectivesAttheconclusionofthisunitTheworkflowsystemfindstheagentsoftheindividualtasksbyevaluatingtheorganizationalplan

工作流系统通过评估组织架构找到每个任务的代理人Youmustlookforoptionsonhowtorelateeachsteptoyourorganization

找到怎样连接工作流的每个步骤与组织架构的方法HRhascreatedacurrentorganizationalstructureofyourcompanyHR已经在企业中创建好了一个组织架构Youmustbuildtheconnectionfromthisorganizationalstructuretoyourworkflow必须建立组织结构和你的工作流的一个连接OrganizationalStructure组织架构OrganizationalStructure:BusinessScenarioTheworkflowsystemfindstheOrganizationalStructure组织架构OrganizationalPlanSAPHRTerminologyusingajobadvertisementinanewspaperasanexample利用报纸上的一个职位招聘广告解释SAPHR术语OrganizationalStructure组织架构OrIntegrationoforganizationalmanagementTaskdistributionaccordingtoresponsibility:

Linkingtaskswithpossibleagentsondescriptionlevelorientedto“jobs”Dynamictaskdistributionatruntime:

DeterminationofrecipientsbasedoninformationfromthecontextoftheworkflowandtheobjectsprocessedActivedeterminationofthe“correct”recipientsandprovidingthemwiththeinformationrequiredHighdegreeoftransparencyofbusinessprocessesandtheirresponsibilitiesOrganizationalStructure组织架构IntegrationofOrganizationalManagement组织管理的一体化根据职责对任务进行分配：以职务为导向连接任务和可能的代理人；运行时动态分配任务:依据工作流的背景和对象流程信息决定收件人；活动或者任务决定正确的代理人并提供给他们想要的信息业务流程和职责的高度透明性IntegrationoforganizationalOrganizationalStructure组织架构ExampleforanOrganizationalChart部门内部的业务流程和跨公司的业务流程OrganizationalStructure组织架构ExOrganizationalStructure组织架构BasicHRDefinitionforWorkflowInOrganizationalManagement,SimpleMaintenanceenablesyoutoquicklycreateyourinitialorganizationalplan.YouonlycaterforThebasicobjectsandtheirrelationships.在组织管理中，简单维护能快速的创建一个基本的组织结构。这只符合最基本的目标和关系。OrganizationalStructure组织架构BaOrganizationalStructure组织架构CreatinganOrganizationalPlaninSimpleMaintenance（earlierrelease

）CreateOrganizationalUnit,CreatePositions,AssignTasksOrganizationalStructure组织架构CrOrganizationalStructure组织架构NavigationOverviewObjects:organizationalunits,persons,jobs,positions,tasks,usersUsethesearchareatolocateobjects.Searchalsoviarelationshipswithotherobjectsandsoreresultsas‘favorite’variants.Resultsofsearchappearhereforselection.Double-clickdesiredobjecttobringitintoOverviewArea.Seeoverviewineitherlistmodeorasatreestructure.Double-clicktoreachfurtherobjectcharacteristicsinDetailArea.IntheOverviewareayoucanswitchbetweentheoganizationalstructureandthestaffingplanofoneorganizationalunit.CharacteristicsoftheobjectinOverviewAreacanbemaintainedhere.Tabstripsidentifyandgroupsimilardata.OrganizationalStructure组织架构NaOrganizationalStructure组织架构UndoChangescannotbeundoneoncethedatahasbeenstoredinthedatabase.OrganizationalStructure组织架构UnOrganizationalStructure组织架构PositionsPositionsarespecifictoyourorganization.Multiplepositionsmayperformsimilarjobtasks.Eachpositiontypicallyrepresentsoneemployee,butmaybepartiallyfilledbymorethanone.职位在组织架构中是具体的，但是职务不是。多个职位可以执行相同职务的工作。每个职位下面挂一个人，但是也有一个职位下挂好几个人的情况。OrganizationalStructure组织架构Po事务码：PPOCE创建一个新的根组织单元，然后创建一个子级别的组织单元，或者创建一个职位。OrganizationalStructure组织架构Release4.6B:CreatingaPosition

事务码：PPOCE创建一个新的根组织单元，然后创建一个子级别Jobsareindependentofprganizationalunits.Positionsareconnecteddirectlytoanorganizationalunit.OrganizationalStructure组织架构Release4.6B:CreatingaNewJobJobsareindependentofprganiRelease4.6B:AssigningaUserOrganizationalStructure组织架构把创建好的职位分配给具体的人Release4.6B:AssigningaUserOrganizationalStructure组织架构AssignmentWorkflowTasks-OrganizationalObjects注意：一个用户被定义成可能的代理人，才可能在工作流运行时收到待办事项；通过任务维护分配工作流任务给组织对象是最好的方法。OrganizationalStructure组织架构AsOrganizationalStructure:UnitSummaryIntegrationoforganizationalManagementintoSAPBusiness

WorkflowSAP业务工作流中的组织架构的一体化管理Transparencyofbusinessprocessesandtheirresponsibilities

业务流程和职责的透明性Dynamictaskdistributionatruntime执行时动态分配任务Highflexibilitywithregardtoorganizationalchanges组织架构改变的高度灵活性OrganizationalStructure组织架构OrganizationalStructure:UnitUnit2

OrganizationalStructure组织架构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台WorkflowTemplates工作流模板Unit2OrganizationalStructureWorkflowTemplates工作流模板WorkflowTemplatesContents:

内容Workflowtemplatesinapplications

工作流模板的应用Workflowandtemplatedocumentation工作流和模板文件WorkflowTemplates工作流模板WorkflAttheconclusionofthisSection,youwillbeableto:在这部分内容中，将学到：Findworkflowtemplatesusingthestructuresearch

通过结构搜索查找工作流模板Callworkflowtemplatehelpdocumentation

查找工作流模板帮助文件SpecifythestepsforadaptinganSAPworkflowtemplate

描述SAP工作流模板的各个步骤WorkflowTemplates工作流模板WorkflowTemplates:UnitObjectivesAttheconclusionofthisSectWorkflowTemplates工作流模板SAPDeliveredWorkflowTemplatesStructureSearch与模板有关事务码：模板创建：PFTC_INS模板修改：PFTC_CHG模板显示：PFTC_DIS模板复制：PFTC_COP模板删除：PFTC_DELWorkflowTemplates工作流模板SAPDeWorkflowTemplates工作流模板SAPDeliveredWorkflowTemplatesDocumentationWorkflowTemplates工作流模板SAPDeWorkflowTemplates工作流模板FI:ApprovalofParkedDocumentsWorkflowTemplates工作流模板FI:AppWorkflowTemplates工作流模板MM:PurchaseRequisitionApprovalWorkflowTemplates工作流模板MM:PuWorkflowTemplates工作流模板HR:NotificationofAbsenceWorkflowTemplates工作流模板HR:NoWorkflowTemplates工作流模板AdaptingTemplatesIdentifybusinessprocesstobesupportedbySAPBusinessWorkflow

以SAP业务工作流为支撑确认业务流程Configuretheworkflowruntimeanddevelopmentsystem

配置工作流的运行和开发环境Selecttemplatethatcorrespondstoyourrequirements

根据需求选择合适的模板Createorganizationalplan

创建组织单元Definepossibletaskagents

确定可能的任务代理人Linktaskstotheorganizationalplan

任务和组织架构的连接Activateeventlinkageforyourworkflow

激活工作流的事务连接（事务连接事务码：SWETYPV）WorkflowTemplates工作流模板AdaptiWorkflowTemplates工作流模板BusinessProcess‘LeaveApproval’WhensomeonecreatesanotificationofabsenceProcess:DepartmentheaddecideswhethertoapproverequestIfapproved,requestisreleasedbyHRCreatorcancancelatanytimeIfnotapproved,requestcreatordecidestowithdraworchangeIfrequestistobechanged,itisreturnedtocreatorforupdateScenarioisrepeatedifchangesaremadeGainmanagementandenduserapprovalbeforecontinuing!WorkflowTemplates工作流模板BusineWorkflowTemplates工作流模板UseTemplate1.Assignagents2.Activaterelevantevents3.Adaptinformationtext

I.Usingtemplatewithoutenhancement

Ⅱ.Configureatemplate1.Changeagents2.Maintaininformationtexts3.Scheduledeadlinemonitoring一.运用一个没有增强的模板：分配代理人，激活关联的事件，编写文本信息二.配置一个模板：修改代理人，维护文本信息，设定最后期限监控WorkflowTemplates工作流模板UseTeWorkflowTemplates工作流模板ConfiguringaTemplatefromtheIMGEachtemplatefromtheImplementationGuiderequiressomeapplication-specificCustomizing

每个模板都需要满足用户的某些特殊需求Workflowscenariodocumentationtellsyouwhatconfigurationisrequired

工作流的实际业务流程告诉我们模板需要根据需要修改Stepsaredifferentforeachtemplate

每个模板的步骤都是不一样的StepsareinthesectionoftheIMGwhereyoucarryouttheapplicationconfiguration

执行模板的步骤时需要根据需求修改WorkflowTemplates工作流模板ConfigUnit2

OrganizationalStructure组织结构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台BusinessWorkplace业务工作台Unit2OrganizationalStructureBusinessWorkplace业务工作台BusinessWorkplaceContents:内容：UseofBusinessWorkplace使用业务工作台BusinessWorkplace业务工作台BusineBusinessWorkplace业务工作台BusinessWorkplace:ObjectivesAttheconclusionofthissection,youwillbeableto:

在这部分内容中，将学到：UsethefeaturesandfunctionalityoftheBusinessWorkplaceforworkflowactivityandmonitoringofworkitems利用业务工作台的特性和功能执行工作流活动和监控工作项BusinessWorkplace业务工作台BusineBusinessWorkplace业务工作台BusinessWorkplace:BusinessScenarioTheend-userinterfaceofaworkflowistheworklistoftheBusinessWorkplace最终用户界面中的工作流就是业务工作台中的工作项Youmustaccommodatethedifferentrequirementsfromallusers

要考虑到所有用户的不同需求Therefore,youwanttolearnaboutBusinessWorkplacehandling因此，首先需要熟悉业务工作台的操作BusinessWorkplace业务工作台BusineBusinessWorkplace业务工作台WorklistasInterfaceforEndUser业务工作台是SAP业务工作流运行环境的一部分。雇员在业务工作台里面接收到文件和待办事项。BusinessWorkplace业务工作台WorkliOverview

treeAutomatic

groupingSpecial

workitemsTaskdescriptionWorkitemtextTips/TricksRelatedobjectsWorkitem

previewWorklistBusinessWorkplace业务工作台BusinessWorkplaceinR/3（SBWP）Overview

treeAutomatic

groupinExecuteForward（转发）Resubmit（重新提交）Replace（替代）Reserve(保留)DisplayDisplay

attachmentCreate

attachmentBusinessWorkplace业务工作台BusinessWorkplace-WorklistExecuteForwardResubmitReplaceRBusinessWorkplace业务工作台WorkItemDisplayNotechnicaldetailscanbeseenAttractiveappearanceandclearstructureimproveacceptancefromusersAttachmentsappearimmediatelyandcanbeviewedbyclickingDescriptionisformattedBusinessWorkplace业务工作台WorkIBusinessWorkplace业务工作台TechnicalWorkItemDisplayTechnicalinfocanbeseenDescriptionisnotformatted设置->工作流设置->个人设置设置技术信息的显示BusinessWorkplace业务工作台TechniBusinessWorkplace业务工作台Summary:BusinessWorkplaceFunctions

Workitemfunctions

execute

reserve/replace

setto‘done’

forward

resubmit

deadline

attachments

rejectCollectallinformationandactivitiesintheenvironmentofaworkitem

FurtherfunctionsFurtherinformation

Objectlist

Activitylist

agent

displayhistory

containerinfo

steplog

technicaldata

deadlines

forwarder

priority

attachments

status

furtherobjects;

add

display

deletefromlist

addexecutesetto‘done’delete

WorkitemdescriptionBusinessWorkplace业务工作台SummarBusinessWorkplace业务工作台WorkflowLogChronologicalview

oftheprocessShowsallrecipients,

possibleandexcluded

agentsWorkflowlogDetailsforeachstepDetails

sectionGreenlineshows

processprogressGraphic

workflowlogBusinessWorkplace业务工作台WorkflBusinessWorkplace业务工作台WorkflowOutboxforStatusTrackingQuickandeasyoverviewofprocessesinvolvedStatusoftasksataglanceImprovedabilitytoanswercustomerinquiries

快速，简单的浏览涉及的流程看到任务的状态提高解决用户需求的能力Workitems

you’ve

executedFlowsyou

startedWorkitems

you’ve

forwardedProcessedworkflowsStatusof

StepsObjects

involvedCurrent

agentBusinessWorkplace业务工作台WorkflBusinessWorkplace业务工作台DisplayingWorkItemsinDifferentClientsBusinessWorkplace业务工作台DisplaBusinessWorkplace业务工作台BusinessWorkplace:SummaryTheend-userinterfaceofaworkflowistheBusinessWorkplace最终用户界面中的工作流就是业务工作台中的工作项Differentconfigurationscanbedefinedbytheuser

用户可以根据自己的需求自定义配置DifferentUserInterfaceAlternatives(SAPGuiforHTML,SAPGuiforWindows,SAPGuiforJava,MAPIclients)不同的用户界面的方案（基于HTML的SAP图形化界面，基于窗口的SAP图形化界面，基于JAVA，MAPI客户端的SAP图形化界面）BusinessWorkplace业务工作台BusineThankYou!ThankYou!ERP项目组内部培训-WorkFlow

基础知识篇（一）2010年08月13日ERP项目组内部培训-WorkFlow

基础知识篇（一）20概要Unit2

OrganizationalStructure组织架构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台概要Unit2OrganizationalStructuIntroduction工作流介绍Unit2

OrganizationalStructure组织结构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台Introduction工作流介绍Unit2OrganIntroduction工作流介绍Content内容1.WhatisSAPBusinessWorkflow?

什么是SAP业务工作流2.IntroductiontoWorkflowTerminology

介绍工作流术语3.AdvantagesofUsingWorkflow

运用工作流的优点Introduction工作流介绍Content内容Objectives目标1.DescribeSAPBusinessWorkflowconcepts描述SAP业务工作流的概念2.OutlinethecircumstancesunderwhichSAPBusinessWorkflowcanbeusedeffectively描述什么样的情况下能有效地使用SAP业务工作流3.DefinethebasicSAPBusinessWorkflowterminology

解释基本的SAP业务工作流术语Introduction工作流介绍Objectives目标Introduction工作流介Introduction工作流介绍GoalsofReorganizingBusinessProcesses使用工作流达到的目标：增加流程的透明性，增加雇员的职责，关注客户的兴趣，更高效的管理，关注流程的最终结果。Introduction工作流介绍GoalsofReoIntroduction工作流介绍Coversallaspectsoftheprocess流程涵盖的各个方面TheProcessflowitself(Business)业务流程本身ThePeopleinvovled(Organization)流程涉及的人员Theeffects(ProcessInformation)流程结果SAPBusinissWorkflowIntroduction工作流介绍Coversalla■AWorkflowManagementSystemfacilitatesthe

electronicprocessingofstructuredprocesseswhich:IncludearangeofactivitiesAlwaysoccurinasimilaroridenticalformInvolveseveralpeopleordepartmentsRequireahighdegreeofcoordination■WorkflowManagementSystemscontrolprocessesaccordingtoapredefinedmodelandareespeciallysuitedtostructuredorganizations■工作流管理中，一些结构流程符合：流程包括一系列的活动，流程是相似的或者相同的，需要多个人员或者部门的高度的协调性

■工作流管理通过预先定义的模板和合适的组织架构控制流程Introduction工作流介绍WhatProcessesareParticularlySuitableforSAPBusinessWorkflow?■AWorkflowManagementFaster,simpleraccesstoinformation快速，简单的访问信息Administrativetasksarelessdemanding对管理任务有更少的要求Processesareeasiertolearnandunderstand

流程更简单易学,易懂Introduction工作流介绍Workflow:AdvantagesforEndUsersFaster,simpleraccesstoinfoFlexibleinchangingofprocessesOrganizationalstructure流程，组织架构的灵活变化Introduction工作流介绍WorkflowBenefitsforManagementBettercontrolofinformationofdeadlinesofservicelevelsofprocessingcosts对信息，最后期限，服务水平，流程花销等有更好的控制Introduction工作流介绍WorkflowBenIncreaseproductionClearingbacklogDistributionofinformationandwork:

Everyusergetshisworklistautomatically

fromthesystemSpeedupprocessesyouwillgetcashdiscountmoreoftenbetter/quickerreactiontoerrorsCustomersaremoresatisfiedprocessesaremorequicklyfinishedbetterinformation

flow增加生产：及时清空积压，每个用户从系统中自动获得工作项加快流程：经常获得折扣，对错误信息的快速反应顾客的满意度增加：流程更快速的完成，更优化的流程信息Introduction工作流介绍Workflow:AdvantagesforEnterprisesIncreaseproductionIntroductioSimplydocumentmanaging,Standarde-mailandgroupwarealthoughWorkflowusesboth!Datadistributionacrossmultiplesystems:EDI/ALEisusedforthispurpose,butWorkflowcansupportthisoption!ScreensequencemanagementwithinatransactionManagementoftemporarydataManagementof“onetime”processesAtooltofillfunctionalitygaps!Introduction工作流介绍WorkflowIsNot!!!简单文件，标准的e-mail和groupware，工作流只能运用这些信息。不能对这些文件进行管理数据跨系统的分配：EDI/ALE能跨系统传递数据，但是工作流不能。通过事物代码对屏幕的一系列操作进行管理管理临时的数据执行一次流程的管理补充SAP功能的工具（如果一个FC不能直接执行，那么用工作流就不能执行这个FC）Simplydocumentmanaging,StandToStreamlineaBusinessProcess

使业务流程的效率更高效EnsureCorrectBusinessProcessesareFollowed

确保执行正确的业务流程FormallyDefineandImplementaBusinessProcess更加严谨的确定和执行一个业务流程Introduction工作流介绍SAPBusinessWorkflow’sPurposeToStreamlineaBusinessProceObjectAgentTaskRoleStepEventWorkflowWorkitemBusiness

WorkplaceSAPBusinessWorkflowTerminologyIntroduction工作流介绍ObjectAgentTaskRoleStepEventWoFiveQuestionsforEachPartofaBusinessProcessWhoShould?DoWhat?WithWhatObjects?When?InWhatOrder??Introduction工作流介绍FiveQuestionsforEachPartoInWhatOrder?ConsistsofstepsCanbetriggeredbyevents工作流由步骤组成，并由事件触发WorkflowDefinitionControlstheBusinessProcess通过工作流模块来控制业务流程Introduction工作流介绍InWhatOrder?ConsistsofstepWhat?Activity/TaskExecuteaTransactionExecuteaReportExecuteaFunctionModuleRunaRoutineinanExternalSystemUpdateaSpreadsheetDocumentgenerationUserdecisionautomaticcontrolstepsEventIntroduction工作流介绍活动或任务：执行一个事物、一个报表、一个函数模块，运行一个外部系统的程序，更新一个电子数据表等文件生成用户决定自动控制步骤What?Activity/TaskEventIntroduWhatandwithWhatObject:ObjectTypeExampleSAPBusinessObjecttypesInvoiceRequisitionMaterialArchiveddocumentsEDImessages(IDocs)DocumentsfromPCofficeapplicationsObjectMethods(DoWhat?)Post(theinvoice)Approve(therequisition)Change(thematerial)Display(theimage)Introduction工作流介绍SAP业务对象：发票，申请，物料，归档文件，电子数据交换信息，PC应用中的文件对象方法（对对象进行的操作）：开（发票），同意（申请），修改（物料），显示（文件）WhatandwithWhatObject:SAPWhoTasksand‘PossibleAgents’Introduction工作流介绍

WHO:ToDecidewhoShouldReceiveaWorkItemandPerformaTaskAlistofpossibleagentsisrequiredforatask.Thislistcontainstheemployeesinyourenterprisewhoareauthorizedtoreceivethisworkitem.Theactualrecipientsoftheworkitemaredeterminedatruntime.YoudonothavetohaveHRfortherelationshipswithorganizationalobjects.ThefunctionsareprovidedwiththeBasissystem.谁：决定谁收到代办事项并执行任务一个任务需要一系列可能的代理人。这些人包括企业中有权收到该待办事项的雇员。在工作项执行时决定实际的收件人。WhoIntroduction工作流介绍WHO:TWHEN?out-

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come2EventOutcomeshowsthewariousresultsofastepTellstheworkflowthatsomethinghashappenedWorkflowcanbestarted(triggeringevent)Stepcanbeended(terminatingevent)WaitstepforreactingtoaneventSteptypeEventcreatorIntroduction工作流介绍工作流何时启动，何时触发，何时审批，何时结束显示一个步骤的不同结果WHEN?out-

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Introduction:SectionSummaryActiveflowofinformationtotherightpeopleattherighttimeintherightformatintherightquantityABetterReturnonInformationIntroduction工作流介绍一个激活的流程信息：在正确的时间，以正确的方式，以适当的数量，发给正确的人。更好的结果信息Introduction:SectionSummaryAOrganizationalStructure组织架构Unit2

OrganizationalStructure组织架构Unit1Introduction工作流介绍Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace业务工作台OrganizationalStructure组织架构UnContents:内容OrganizationalManagement组织架构的管理HRSetUpHR的建立SimpleMaintenance

简单维护Positions

职位OrganizationalStructure组织架构OrganizationalStructureContents:OrganizationalStructAttheconclusionofthisunit,youwillbeableto:在这部分结束，将学到：SetupanOrganizationPlan

建立一个组织架构ConnecttheOrganizationPlantoaworkflow

组织架构和工作流的连接OrganizationalStructure组织架构UnitObjectivesAttheconclusionofthisunitTheworkflowsystemfindstheagentsoftheindividualtasksbyevaluatingtheorganizationalplan

工作流系统通过评估组织架构找到每个任务的代理人Youmustlookforoptionsonhowtorelateeachsteptoyourorganization

找到怎样连接工作流的每个步骤与组织架构的方法HRhascreatedacurrentorganizationalstructureofyourcompanyHR已经在企业中创建好了一个组织架构Youmustbuildtheconnectionfromthisorganizationalstructuretoyourworkflow必须建立组织结构和你的工作流的一个连接OrganizationalStructure组织架构OrganizationalStructure:BusinessScenarioTheworkflowsystemfindstheOrganizationalStructure组织架构OrganizationalPlanSAPHRTerminologyusingajobadvertisementinanewspaperasanexample利用报纸上的一个职位招聘广告解释SAPHR术语OrganizationalStructure组织架构OrIntegrationoforganizationalmanagementTaskdistributionaccordingtoresponsibility:

Linkingtaskswithpossibleagentsondescriptionlevelorientedto“jobs”Dynamictaskdistributionatruntime:

DeterminationofrecipientsbasedoninformationfromthecontextoftheworkflowandtheobjectsprocessedActivedeterminationofthe“correct”recipientsandprovidingthemwiththeinformationrequiredHighdegreeoftransparencyofbusinessprocessesandtheirresponsibilitiesOrganizationalStructure组织架构IntegrationofOrganizationalManagement组织管理的一体化根据职责对任务进行分配：以职务为导向连接任务和可能的代理人；运行时动态分配任务:依据工作流的背景和对象流程信息决定收件人；活动或者任务决定正确的代理人并提供给他们想要的信息业务流程和职责的高度透明性IntegrationoforganizationalOrganizationalStructure组织架构ExampleforanOrganizationalChart部门内部的业务流程和跨公司的业务流程OrganizationalStructure组织架构ExOrganizationalStructure组织架构BasicHRDefinitionforWorkflowInOrganizationalManagement,SimpleMaintenanceenablesyoutoquicklycreateyourinitialorganizationalplan.YouonlycaterforThebasicobjectsandtheirrelationships.在组织管理中，简单维护能快速的创建一个基本的组织结构。这