《酒店英语实训教程》答案 unit 7 Answer key

AnswerkeyUnit7fishpoultryfishpoultryshellfishmeatsquidchickenprawnsbeefcodducklobsterlambsalmonturkeyshrimpsvealtroutcrabporktunavenisonvealfishpoultryshellfishmeatsquidchickenprawnsbeefcodducklobsterlambsalmonturkeyshrimpsvealtroutcrabporktunavenisonvealfishpoultryshellfishfishpoultryshellfishmeatsquidchickenprawnsbeefcodducklobsterlambsalmonturkeyshrimpsvealtroutcrabporktunavenisonvealfruitvegetablesherbs/spicesdrinkmelonscarrotpeasbasilcoffeepeachoniongingerjuicepineapplesbeansparsleysodagrapesspinachgarlicteapotatowaterbroccoliTaskCbroil:fish,lambchops,steakboil:eggs,potatoes,ricebarbecue:chicken,hamburgers,sausagesbake:chicken,pies,cakes,cookies,lasagnasteam:fish,dumplings,rice,vegetablesgrill:chicken,fish,shrimpfry:eggs,fish,potatoesTaskDFirst,heatthebutterandwaterinasmallpan.Thenpourthemeltedbutterandwaterintoamixingbowl.Addtheotheringredients,andmixthemtogether.Dropspoonsfulsofthemixtureontoabakingtray.5Nowbakethemat200℃(400°F)for10to15minutes.6Leavethemtocoolonthetraybeforeyoueatthem.ctivity2TaskActivity2TaskA8一12-9一1一6-10—5-13f4-37,and11arenotincluded.

TaskDwaiter/waitresschefderangcashierbartenderwaiter/waitressheadwaiter/headwaitresssecondheadwaiter/headwaitresswinewaiter/waitressActivity3Activity3Activity3Activity3Activity3TaskAOrderbreakfast.Activity3TaskAW:Goodmorning,ma?am.Hereis(1)yourmenu.MayI(2)takeyourordernow?G:Pleasegivemeafewminutes.Pmnotyetready.W:Please(3)takeyourtime,ma'am.G:Waiter...Tdliketohaveafullbreakfast.W:Yes,ma'am.Whichkindofjuicewouldyou(4)prefer,grapefruitororange?G:Orange,please.W:Wouldyoulike(5)sausage,baconorham?G:Sausage.W:Howwouldyoulikeyoureggs,(6)sunnysideupor(7)over?G:Twofriedeggs,friedover.W:Certainly.Wouldyouliketoast,(8)breakfastrolls,croissantsorDanishpastries?G:Croissants,please.AndI'dliketohaveablackcoffee.W:Yes,ma'am.So,that'sorangejuice,sausageandeggs,(9)friedover,croissantsandablackcoffee.G:Thafsright.W:Thankyou,ma'am.TaskBPractice:workwithwords.Orderlunch.W:Goodafternoon,gentlemen.WelcometoTiffany&Grestaurant.(1)Howmanypeoplearethereinyourparty(请问你们一共几位)？G:Three.W:Wherewouldyouliketosit,(2)inthesmokingornon-smokingarea(有烟区还是无烟区)？G:Smoking.W:Followme,please.Tilseatyou.(3)Howaboutthistable(这张台可以吗)？G:Yes.Thankyou.W:Pleasetakeaseat.Here'sthemenu.(4)Takeyoutime(请慢慢点),please.Tiltakeyourorderamomentlater.Wouldyoulikesomethingtodrinkfirst?G:WehavethreeTsingtao.W:Justamoment.Pllbringitforyourightaway.Afewminuteslater.W:MayI(5)takeyourorder(您点好了吗)now,sir?G:Yes.CanIordersetlunch?W:Certainly.Howdoyouwantyour(6)setlunch(套餐),sir?G:Ihavecreamofwhitebeansoup,grilledsirloinsteakwithgravysauce,freshfruitplate,andhotcoffee.W:(7)Howwouldyoulikeyoursirloinsteakdone(请问您好的西冷牛扒要几成熟)？G:Mediumwell.W:ShallIbringyourcoffee(8)noworlater(现在还是等会儿)?G:Later.W:Wouldyoulikesomethingelse?G:No.Thatisall.W:Wellcookyoursetlunchabout10minutes.G:Good.Thankyou.W:Youarewelcome.TaskCGuest1:Asianvegetablesoup,RehbergRavioli,applestrudel/hotcherriesGuest2:BlackForestham,porkfilletinacreamsauce,walnuticecream/cheeseboard

Guest3:BlackForestham,cordonbleu(withoutcheese),hotcherries(withoutvanillaicecream）Guest4:goulashsoup,porkfilletinacreamsauce,applestrudelGuest5:Smokedsalmon,hotcherriesGuest6:Asianvegetablesoup,RehbergRavioli,hotcherries菜谱汤菜炖牛肉汤（招牌菜）

牛肉清汤加肉丸亚洲蔬菜汤一一辣冷菜黑森火腿——加黑麦面包烟熏三文鱼加烤面包片和黄油主菜乳酪里脊肉一一蘑菇奶酪酱炳猪肉里脊配烤土豆蓝带一一奶酪火腿酥炸小牛肉片，配薯条和色拉

招牌蹲鱼一一杏仁大蒜酱煎蹲鱼，配煎土豆

雷贝格小方饺一一招牌黄油饺，菠菜叶垫底甜点热樱桃一一浇干邑，配一个香草冰淇淋球苹果馅卷一一热点，配香草酱汁核桃冰淇淋一一两个核桃冰淇淋球配新鲜无花果和奶油

各种奶酪一一各式法国全脂乳干酪Activity4Activity4TaskAfood:wrongdish,wrongpreparationmethod,wrongsidedishes,toocold,poorquality,oversalted,underdone,etc.drinks:notcoldenough,glassnotfilledproperly,lipstickonglass,flatdrink,corkedwine,etc.service:inattentiveordiscourteousstaff,unprofessionalbehavior,longdelays,etc.atmosphere:musictooloud,toomuchnoise/smellfromkitchenortoil/restroom,nodesignatedsmoking/non-smokingareas,poorhygiene,draughty,etc.cleanliness:dirtytablecloth,cutlery,crockery,etc.administrativeaspects:creditcardacceptance/validity,wrongitemsonbill,notenoughstaff,problemswithreservation,etc.2Makealistofthemostimportantrulesfordealingwithcomplaints.aListencarefullytowhattheguesthastosay.bDonotinterrupttheguest.cApologizetotheguest.dMaintaineyecontact.eStayfriendly,fairandobjective.fAcceptresponsibilityanddonotblamesomeoneelse.gDonotdiscusstheprobleminfrontofotherguests.hTakepromptactionandtrytofindasolution.iYoumayoffercompensationorapricereduction.jCallasupervisorifyoufeelyoucannothandletheproblemyourself.kSeecomplaintsasachancetoimproveyourserviceinthefuture.TaskBa—11b—7c—8d—1e—9f—4TaskDRoleplay（参考答案）1Guest:YouareMattBomerfromNewYork.YouknowlittleaboutChinesecuisine.You'dliketoorderthechef'sspecialty.Waiter:YourecommendToday'sSpecialtyfortheguest.Scene：Mr.FrankcamefromAmerica,hewouldliketotasteChinesecuisinethisevening.A=WaiterB-Mr.FrankA：Mr.Frank,whatwouldyouliketohavetonight,WesternfoodorChinesefood?B：WhenIwasinAmerica,myfriend,Mr.DullrecommendedmetohaveChinesefood,andIappreciateitverymuchindeed.Whatkindofcuisinedoyouhaveinyourdining-room?A：WehaveGuangdongfood,SichuanfoodandShanghaifood.Whichonedoyoulikebest?B：Idon*tlikeanythinggreasy.