PDP员工个人发展计划(精选)课件

感谢您的阅览PDP员工个人发展计划1感谢您的阅览PDP员工个人发展计划1Agenda日程Reviewfeedbackfromourpeople回顾来自员工的反馈建议PDPProcessPDP流程Manager’sResponsibilities上司的责任Employee’sResponsibilities员工的责任DevelopmentPlanningGuidelinesandExamples发展计划的指引及实例Whatthenext?下一步?2Agenda日程ReviewfeedbackfromoFromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

员工在准备其PDP时面临的最大挑战MyknowledgeandabilitytocompletethePDPform完成PDP表格所需的知识和能力Findrightdevelopmentactivitiesformyimprovement寻找针对改进的恰当发展行动MyManager’sgenuineinterestinpeople’sdevelopment上司对员工发展的切实关注Lackofopportunitytogrowinmyproperty酒店内的发展机会欠缺3FromanemployeepointofviewFromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在帮助员工准备PDP时面临的最大挑战Costoftime,money,andresourcesinpeople’sdevelopment时间、金钱和员工发展所需的各类资源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司帮助员工PDP所需的知识和能力Managerlackofcommitment上司对PDP缺乏认可和投入4Fromamanagerpointofview,Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

员工为何感受不到我们对其发展的重视?NoPDPMeeting没有PDP会谈Lackoffollowupforindividual’sPDP对员工PDP缺乏落实Turnoverofmiddlemanagersbreakstheprocess因中层经理流动而导致的进程终止PDPnotlinkwithpeople’spromotioninthehotelPDP和员工升职之间缺乏关联Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相对个人发展，员工认为升职和加薪更重要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway员工将PDP等同于“参加培训”，其实很多时候培训并非最有效途径5Whyourpeopledon’tfeelweaWhatdoyouliketoseemostinthistraining?

在此次的培训中，我们希望看到..?Talkaboutmoreon-the-jobactivities更多讨论在岗工作活动Waysorapproachestolearntoimprovetheirshortages/weakness.改进员工弱项的学习方法和途径HavemorerealcasesandexamplesonhowPDPlinktoperformance运用更多真实案例来阐述PDP与绩效之间的联系Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?如何方便有效地评估员工PDP进程Emphasisontrackingandfollowingup追踪进展，重视落实6WhatdoyouliketoseemostiWhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司还有哪些事项可帮助酒店提升PDP表现?Structuredpromotion/transferpolicycommittedbyowners标准化的升职/调岗政策且获业主认可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店间可分享有关发展计划最佳做法的沟通平台Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在准备发展计划时用作参考的小册子，如PDI出版的“成功经理手册”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess有关精英管理流程更为全面完整的方案和沟通资讯MorefocusedandstructuredinHIPOdevelopment在高潜力员工发展方面更具针对性和系统性7WhatelsetheCorporateOfficeProcess

流程Steps/步骤Who/何人负责When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工的培训HR人力资源部February/2月EmployeeprepareownPDPbaseonperformancefeedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理March/3月ConductPDPmeetingandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanager员工实施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其发展需求，应有相应发展计划Employeeownshis/herdevelopment.Managerprovidessupport.员工对其自身发展负责，经理则需提供支持8Process

流程Steps/步骤Who/何人负责WEmployee’sResponsibilities

员工责任Takeownershipandaccountabilityforyourdevelopment&growth对自身发展承担责任和义务Thinkaboutyourcareeraspiration考虑自身职业理想Knowyourstrengthandgaps了解自身优势和差距Seekfeedbacksfrommanager,peers,andsubordinate主动获取上司、同僚和下属的反馈PrepareyourPDP准备自己的PDPDiscussyourPDPwithyourManager和上司讨论自己的PDPImplementyourPDP实施自己的PDPAskforsupportandseekfeedbackcontinuously持续寻求支持并听取反馈9Employee’sResponsibilities

员工Manager’sResponsibilities

上司的责任Deliverourcommitment–roomtogrow遵守承诺–发展的空间Knowpeople’scareeraspiration了解员工的职业理想Knowpeople’sstrengthandgaps了解员工的优势和差距Spendtimetodiscussemployee’sPDP花时间与员工讨论其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP会谈中提供关于发展方式及活动的建议Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在员工实施发展计划时向其提供必要的支持Providecontinuousfeedback持续提供反馈10Manager’sResponsibilities

上司的Planningforsuccess

为成功计划11Planningforsuccess

为成功计划11MyCareerAspirations

我的职业理想WhatIwanttodointhefuture?我未来想从事什么职位?Timeframe?时间表？Mobility?是否愿意迁移？Realistic?切合实际？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective如果依然从事现职位，任何使自己更加有效？12MyCareerAspirations

我的职业理想12MyCareerAspirations–Example

我的职业理想–实例Tostayincurrentroleinnext12months

在接下来的12个月中依然任现职Openafullservicehotelin1stor2ndtiercitywithinnext2years之后两年内，在1或2线城市筹开一家全功能酒店TobecomeanF&BheadinCPorIChotelsin3years3年内成为CP或IC酒店的餐饮总监TobecomeaGMinHIEXin12months12个月内成为假日快捷酒店的总经理Tostrengthenmyleadershipincurrentroleinnext12months

之后12个月里在现职任内提升自身领导力ToacquireexposureinRoomsinnext12months

在之后12个月里涉猎房务部13MyCareerAspirations–ExamplReflectonperformancereview,other’sfeedback,andyourcareeraspiration反思绩效评估结果和他人反馈，体现个人职业理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4个关键领域（优势、发展需求、现职、未来职位）TargetslinktoLeadership/FunctionalCompetencies目标专注于领导/专业能力Focusonyourbehavior,notonbusinessresults关注自身行为而非经营结果Step1:MyTarget

第一步：我的目标WhatIamgoingtofocusmydevelopmenton?发展应关注哪些方面14Reflectonperformancereview,DefiningDevelopmentTarget

制订发展目标Behaviour行为Skill技能Knowledge知识WinningWays制胜之道LeadershipCompetencies领导能力FunctionalCompetencies专业能力Technicalskills业务技能15DefiningDevelopmentTarget

制订ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessLeadershipCompetencies领导能力16ClusterDefinitionCompetenciesTLeadershipCompetencies

领导能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteam17LeadershipCompetencies

领导能力TMyTarget-Examples

我的目标－实例Target目标Success成功Action行动Tracking追踪进程Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目18MyTarget-Examples

我的目标－实Step2:MySuccess

第二步：我的成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知识、行为或经历的发展会如何体现在个人“言行举止”上？Focuson“you”,notbusinessmeasurement关注“你”自身的改变，而非经营业绩的提升Bespecific特定明确Whatwillbedifferent?期望改变的方面19Step2:MySuccess

第二步：我的成功WhMySuccess-Examples

我的成功–实例Target/目标Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多时间来引领/辅导我的员工，而非万事亲力亲为。我的员工会满意其能作出贡献BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解这些部门的工作流程和主要困难，从而与其更好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人乐于征求我的建议和想法Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具备落实营收战略从而确保达到营收目标的能力Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.别人希望加入我的团队，工作效率提高，被人视我为成功领导Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理项目，提升顾客满意度20MySuccess-Examples

我的成功–Step3:MyAction

第三步：我的行动WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？谁需要参与？何时学有成效？需要何支持或资源？About70%ofactionsarebasedonon-the-joblearning70％左右的行动应专注于在工作中学习Theactionscanbepracticedonaregular/dailybasis行动能在日常工作中经常实践Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出将实施的特定行动，从而确保达到各项目标21Step3:MyAction

第三步：我的行动WhatStrategiesForGrowingSkills技能提升的策略Strategiespeople

typically

usefor

development常用发展策略80%Training/培训10%Books&Research书籍和研究10%On

The

Job/工作活动Strategiespeople

SHOULDusefor

development该用发展策略10%Training/培训20%Books&Research书籍和研究70%OnTheJob/工作活动22StrategiesForGrowingSkillsSLearningandDevelopmentSolutions

学习和发展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/通过各项资源，从教育中学习ExperienceLearningthroughDoing/通过实践操作，从经历中学习ExposureLearningthroughOthers/通过他人经历，从涉猎中学习Activitiessuchas:活动实例Activitiessuchas:活动实例Activitiessuchas:活动实例Instructor-ledcourses讲师现场培训On-the-jobtasks&projects在岗工作任务和项目Feedback&Coaching反馈和辅导Web-basedLearningPrograms网络学习课程JobChanges&Rotations工作变换和轮换Mentors&RoleModels导师和榜样IndependentLearning/SelectedReadings独立学习/选择性阅读SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams观察关键个人、领导和团队，总结成功经验Industry/CareerConferences&Seminars行业/职业会议和论坛Practice&Reflection实践并反思CertificationsProgram(s)各项认证课程GivingPresentations宣讲23LearningandDevelopmentSolutMyAction-Examples

我的行动－实例Target/目标MyAction/我的行动Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少实践两次学得技能，记录下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次听取员工反馈（使用检查清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评估终获取上司的反馈BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起启动预定部和客房部的交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划24MyAction-Examples

我的行动－实MyAction-Examples

我的行动–实例Target/目标MyAction/我的行动Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断别人，妥善分配听和说的时间

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动询问，倾听他人的观点和建议Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法ParticipateintheweeklyRevenueReview.参加每周营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参与至少一次酒店营收方面的项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析营收最大化机会，并准备行动方案以改善结果25MyAction-Examples

我的行动–实MyAction-Examples

我的行动－实例Target/目标MyAction/我的行动Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前阅读“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探寻到最佳事例Implement2projectsintheyear.年内实施两个项目26MyAction-Examples

我的行动－实•Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追踪方式包括获取反馈、回顾会谈、检查行动的完成和“我的成功”是否达成（定性和/或定量）Feedbackfrommorethanonesourcesisrequired.从各个渠道获取反馈Bespecificondatesandpeoplewhomwillbeinvolved明确完成日期和参与人选Step4:KeepingMyselfonTrack

第四步:追踪自身进展Listhowtoensurethattargetsarebeingreached.列出确保达成目标的方法和指标27•MethodsfortrackingincludiKeepingMyselfonTrack-Examples

追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少实践两次学得技能，记录下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次听取员工反馈（使用检查清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评估终获取上司的反馈Learningacquiredtimely按时学习Achieve80%practicetarget达成80%的实践目标Feedbackfromsubordinatesandmanager从上司和下属处获得反馈ReflectinESresult

在ES结果中得以体现BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起启动预定部和客房部的交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划Completetrainingaccordingtoplan按计划完成培训Achievesetobjectivesintheplan达成计划中设定的目标28KeepingMyselfonTrack-ExaKeepingMyselfonTrack-Examples

追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断别人，妥善分配听和说的时间

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动询问，倾听他人的观点和建议Reviewmylearningwithmymanagerquarterly每季度与上司回顾学习所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/终评估中上司和我共同对此给予反馈Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法ParticipateintheweeklyRevenueReview.参加每周营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参与至少一次酒店营收方面的项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析营收最大化机会，并准备行动方案以改善结果PasstheRevenueAcademy完成营收培训Achievegoalssetinrevenuegenerationprojects达成在营收项目中设定的目标29KeepingMyselfonTrack-ExaKeepingMyselfonTrack-Examples

追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况ReviewinDepartmentmonthlymeeting部门月度会议中进行回顾AskmysupervisorsonceperquarterfordirectfeedbackonthingsIcanimprove每季度询问主管关于我需改进方面的直接反馈SharewithXXandexchangebestpractices与XX分享并交换最佳事例Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前阅读“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探寻到最佳事例Implement2projectsintheyear.年内实施两个项目Submittheprojectplanformymanagerreviewandcomments将项目计划发送给上司，询问其看法GSTSexceedlastyearby5%GSTS比去年提升5%30KeepingMyselfonTrack-ExaPersonalDevelopmentPlanMeeting

个人发展计划会谈Beopenandhonest开放诚实Talkaboutcareeraspirations.谈论职业理想Talkaboutstrengthandareaforimprovement谈论优势和改进区域Identifydevelopmentactionsrequiredtobecomemoreeffective探明更为有效的发展行动Confirmwhatresourcesareneededandwhoisgoingtosupport确认所需资源和何人支持Talkabouthowtofollowup谈论如何跟进落实31PersonalDevelopmentPlanMeetMaterialstoguideyouthroughthePDPprocess

有关PDP流程的资讯32MaterialstoguideyouthroughMaterialstoguideyouthroughthePDPprocess

有关PDP流程的资讯Chineseversionwillbesenttoyouafterthemeeting33MaterialstoguideyouthroughHowmanagercanhelptotracktheprogress?

上司如何帮助以跟踪进程Deliverpromiseonresourcesandsupport遵守关于提供资源和给予支持的承诺Conductreviewmeetingaccordingtoplan根据计划来开展回顾会谈Usecoachablemomentstogivefeedbackandrecognizeimprovement抓住时机，给出反馈并认可进步Genuineinterestonpeopledevelopment对员工发展表现出切实的兴趣34Howmanagercanhelptotrack

恒大酒店员工个人发展计划

HengdaHotelStaffPersonalDevelopmentPlan姓名Name

部门Dept.岗位

Position

入职时间

EntryTime

转正时间

ProbationDueDate

填表时间

Fill-inDate

目标

Objectives优先级别

Priority发展途径

CriticalPath成功标准

SuccessCriteria行动计划

ActionsSteps需要哪些支持

Supportedby/Resources计划完成时间

DueDate进展情况

Status我想提高哪些方面/达到什么目标？

WhatdoIhopetoimprove/

achieve?（relevanttoKPO）最高★★★

Top我的短期目标/长期目标是？

Whataremyshort/longtermgoals?如何衡量是否已经达到目标？

Howtomeasurewhentheobjectiveshavebeenachieved?我用什么方法实现我的目标？

WhatmethodswillIusetoachievemyobjectives?我的时间表安排是？

What'smyschedule?1.提高个人培训能力★★近期目标:培养新员工，让他们尽快掌握礼宾部的技能知识新员工能够独立完成对客服务将理论和实践相结合，一对一进行新员工培训各部门同事对我部门的支持2.提高个人领导能力★★★近期目标:在以后的工作当中，逐渐熟练掌握部门领导各项能力能够将一个部门正常运转并能完成上级领导安排的各项任务在工作中，努力学习其他人的管理能力，将自己所学的知识运用到工作当中去各部门领导和员工对我的监督及鼓励3.提高与其他部门的协调能力★★★长期目标：加强与其他部门之间的沟通在对客服务当中能够很好有效的为客人服务在以后的工作与生活当中加强与其他部门领导和员工之间的沟通各部门领导的帮助与配合4.对客服务意识与技能★★长期目标：加强对客服务态度及效率受到客人良好的评价及鼓励加强自己的学习与工作当中的实践能力各部门领导与同事的指导和批评5.加强与酒店外的营业场所（景区、餐厅等娱乐消费场所）的沟通。★★长期目标:联系其他营业场所，提供全方面高效率服务为客人提供个性化有效率的服务加强对外沟通，与之建立友好的联系本部门领导的支持评估意见Comments

35恒大酒店员工个人发展计划3636感谢您的阅览

您的关注使我们更努力此课件下载后可自行编辑修改关注我每天分享干货37感谢您的阅览

您的关注使我们更努力此课件下载后可自行编辑修改感谢您的阅览PDP员工个人发展计划38感谢您的阅览PDP员工个人发展计划1Agenda日程Reviewfeedbackfromourpeople回顾来自员工的反馈建议PDPProcessPDP流程Manager’sResponsibilities上司的责任Employee’sResponsibilities员工的责任DevelopmentPlanningGuidelinesandExamples发展计划的指引及实例Whatthenext?下一步?39Agenda日程ReviewfeedbackfromoFromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

员工在准备其PDP时面临的最大挑战MyknowledgeandabilitytocompletethePDPform完成PDP表格所需的知识和能力Findrightdevelopmentactivitiesformyimprovement寻找针对改进的恰当发展行动MyManager’sgenuineinterestinpeople’sdevelopment上司对员工发展的切实关注Lackofopportunitytogrowinmyproperty酒店内的发展机会欠缺40FromanemployeepointofviewFromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在帮助员工准备PDP时面临的最大挑战Costoftime,money,andresourcesinpeople’sdevelopment时间、金钱和员工发展所需的各类资源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司帮助员工PDP所需的知识和能力Managerlackofcommitment上司对PDP缺乏认可和投入41Fromamanagerpointofview,Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

员工为何感受不到我们对其发展的重视?NoPDPMeeting没有PDP会谈Lackoffollowupforindividual’sPDP对员工PDP缺乏落实Turnoverofmiddlemanagersbreakstheprocess因中层经理流动而导致的进程终止PDPnotlinkwithpeople’spromotioninthehotelPDP和员工升职之间缺乏关联Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相对个人发展，员工认为升职和加薪更重要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway员工将PDP等同于“参加培训”，其实很多时候培训并非最有效途径42Whyourpeopledon’tfeelweaWhatdoyouliketoseemostinthistraining?

在此次的培训中，我们希望看到..?Talkaboutmoreon-the-jobactivities更多讨论在岗工作活动Waysorapproachestolearntoimprovetheirshortages/weakness.改进员工弱项的学习方法和途径HavemorerealcasesandexamplesonhowPDPlinktoperformance运用更多真实案例来阐述PDP与绩效之间的联系Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?如何方便有效地评估员工PDP进程Emphasisontrackingandfollowingup追踪进展，重视落实43WhatdoyouliketoseemostiWhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司还有哪些事项可帮助酒店提升PDP表现?Structuredpromotion/transferpolicycommittedbyowners标准化的升职/调岗政策且获业主认可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店间可分享有关发展计划最佳做法的沟通平台Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在准备发展计划时用作参考的小册子，如PDI出版的“成功经理手册”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess有关精英管理流程更为全面完整的方案和沟通资讯MorefocusedandstructuredinHIPOdevelopment在高潜力员工发展方面更具针对性和系统性44WhatelsetheCorporateOfficeProcess

流程Steps/步骤Who/何人负责When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工的培训HR人力资源部February/2月EmployeeprepareownPDPbaseonperformancefeedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理March/3月ConductPDPmeetingandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanager员工实施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其发展需求，应有相应发展计划Employeeownshis/herdevelopment.Managerprovidessupport.员工对其自身发展负责，经理则需提供支持45Process

流程Steps/步骤Who/何人负责WEmployee’sResponsibilities

员工责任Takeownershipandaccountabilityforyourdevelopment&growth对自身发展承担责任和义务Thinkaboutyourcareeraspiration考虑自身职业理想Knowyourstrengthandgaps了解自身优势和差距Seekfeedbacksfrommanager,peers,andsubordinate主动获取上司、同僚和下属的反馈PrepareyourPDP准备自己的PDPDiscussyourPDPwithyourManager和上司讨论自己的PDPImplementyourPDP实施自己的PDPAskforsupportandseekfeedbackcontinuously