集团级CRM需求规格说明书订单受理与跟踪分册

1、集团级 CRM 需求规范订单接受和跟踪量目录 TOC o 1-5 h z u HYPERLINK l _Toc178007987 1文档说明 PAGEREF _Toc178007987 h 15 HYPERLINK l _Toc178007988 1.1写作目的 PAGEREF _Toc178007988 h 15 HYPERLINK l _Toc178007989 1.2编写外设 PAGEREF _Toc178007989 h 15 HYPERLINK l _Toc178007990 1.3术语说明 PAGEREF _Toc178007990 h 15 HYPERLINK l _Toc178

2、007991 1.4文档组织和概述 PAGEREF _Toc178007991 h 17 HYPERLINK l _Toc178007992 2业务流程 PAGEREF _Toc178007992 h 18 HYPERLINK l _Toc178007993 2.1DDNATMFR PAGEREF _Toc178007993 h 18 HYPERLINK l _Toc178007994 2.1.1新 PAGEREF _Toc178007994 h 18 HYPERLINK l _Toc178007995 2.1.1.1省一电国际新开通数据处理流程（非出口局发起） PAGEREF _Toc178

3、007995 h 18 HYPERLINK l _Toc178007996 2.1.1.2保存一点点跨网通新数据处理过程 PAGEREF _Toc178007996 h 出错！未定义书签。 HYPERLINK l _Toc178007997 2.1.1.3群新开通数据处理流程 PAGEREF _Toc178007997 h 错误！未定义书签。 HYPERLINK l _Toc178007998 2.1.1.4保存一点新数据处理过程 PAGEREF _Toc178007998 h 出错！未定义书签。 HYPERLINK l _Toc178007999 2.1.1.5新A端国际业务流程 PAGER

4、EF _Toc178007999 h 错误！未定义书签。 HYPERLINK l _Toc178008000 2.1.2租赁终止 PAGEREF _Toc178008000 h 39 HYPERLINK l _Toc178008001 2.1.3正常变化 PAGEREF _Toc178008001 h 41 HYPERLINK l _Toc178008002 2.1.3.1需求订单的正常变化 PAGEREF _Toc178008002 h 41 HYPERLINK l _Toc178008003 2.1.3.2订单正常变更（账户变更） PAGEREF _Toc178008003 h 42 HY

5、PERLINK l _Toc178008004 2.1.4异常变化 PAGEREF _Toc178008004 h 43 HYPERLINK l _Toc178008005 2.1.4.1需求订单异常变化 PAGEREF _Toc178008005 h 43 HYPERLINK l _Toc178008006 2.1.4.2 44号订单异常变更流程 PAGEREF _Toc178008006 h HYPERLINK l _Toc178008007 2.1.5站 PAGEREF _Toc178008007 h 44 HYPERLINK l _Toc178008008 2.1.6退款 PAGERE

6、F _Toc178008008 h 45 HYPERLINK l _Toc178008009 2.2数字电路 PAGEREF _Toc178008009 h 错误！未定义书签。 HYPERLINK l _Toc178008010 2.2.1新安装 PAGEREF _Toc178008010 h 错误！未定义书签。 HYPERLINK l _Toc178008011 2.2.1.1省亿点国际新数字化处理流程（非出口局发起） PAGEREF _Toc178008011 h 错误！未定义书签。 HYPERLINK l _Toc178008012 2.2.1.2保存一点点，越过网通新的数字处理流程 P

7、AGEREF _Toc178008012 h 错误！未定义书签。 HYPERLINK l _Toc178008013 2.2.1.3组一分新数字处理流程 PAGEREF _Toc178008013 h 错误！未定义书签。 HYPERLINK l _Toc178008014 2.2.1.4保存一点，打开一个新的数字处理过程 PAGEREF _Toc178008014 h 错误！未定义书签。 HYPERLINK l _Toc178008015 2.2.1.5新A端国际业务流程 PAGEREF _Toc178008015 h 错误！未定义书签。 HYPERLINK l _Toc178008016 2

8、.2.2租约取消 PAGEREF _Toc178008016 h 错误！未定义书签。 HYPERLINK l _Toc178008017 2.2.3正常更改 PAGEREF _Toc178008017 h 错误！未定义书签。 HYPERLINK l _Toc178008018 2.2.3.1需求顺序正常变化是 PAGEREF _Toc178008018 h 错误的！未定义书签。 HYPERLINK l _Toc178008019 2.2.3.2正常的订单变更（账户变更） PAGEREF _Toc178008019 h 错误！未定义书签。 HYPERLINK l _Toc178008020 2.

9、2.4异常更改 PAGEREF _Toc178008020 h 错误！未定义书签。 HYPERLINK l _Toc178008021 2.2.4.1需求订单异常变更错误！ PAGEREF _Toc178008021 h 未定义书签。 HYPERLINK l _Toc178008022 2.2.4.2订单异常变更流程 PAGEREF _Toc178008022 h 错误！未定义书签。 HYPERLINK l _Toc178008023 2.2.5停止打开 PAGEREF _Toc178008023 h 错误！未定义书签。 HYPERLINK l _Toc178008024 2.2.6 退款错误

10、 PAGEREF _Toc178008024 h ！未定义书签。 HYPERLINK l _Toc178008025 2.3 MSTP PAGEREF _Toc178008025 h 错误！未定义书签。 HYPERLINK l _Toc178008026 2.3.1新安装 PAGEREF _Toc178008026 h 错误！未定义书签。 HYPERLINK l _Toc178008027 2.3.2租约取消 PAGEREF _Toc178008027 h 错误！未定义书签。 HYPERLINK l _Toc178008028 2.3.3正常更改 PAGEREF _Toc178008028 h

11、 错误！未定义书签。 HYPERLINK l _Toc178008029 2.3.3.1申请表发起正常变更 PAGEREF _Toc178008029 h 错误！未定义书签。 HYPERLINK l _Toc178008030 2.3.3.2订单发起正常找零 PAGEREF _Toc178008030 h 错误！未定义书签。 HYPERLINK l _Toc178008031 2.3.4异常更改 PAGEREF _Toc178008031 h 错误！未定义书签。 HYPERLINK l _Toc178008032 2.3.4.1申请表发起异常变更 PAGEREF _Toc178008032 h

12、 错误！未定义书签。 HYPERLINK l _Toc178008033 2.3.4.2订单发起异常更改 PAGEREF _Toc178008033 h 错误！未定义书签。 HYPERLINK l _Toc178008034 2.3.5停止打开 PAGEREF _Toc178008034 h 错误！未定义书签。 HYPERLINK l _Toc178008035 2.3.6 退款错误 PAGEREF _Toc178008035 h ！未定义书签。 HYPERLINK l _Toc178008036 2.4 IP虚拟专用网 PAGEREF _Toc178008036 h 46 HYPERLINK

13、 l _Toc178008037 2.4.1新 PAGEREF _Toc178008037 h 46 HYPERLINK l _Toc178008038 2.4.2取消租赁 PAGEREF _Toc178008038 h 49 HYPERLINK l _Toc178008039 2.4.3正常变化 PAGEREF _Toc178008039 h 51 HYPERLINK l _Toc178008040 2.4.3.1在需求订单中启动业务变更 PAGEREF _Toc178008040 h 51 HYPERLINK l _Toc178008041 2.4.3.2订单发起业务变更 PAGEREF

14、_Toc178008041 h 52 HYPERLINK l _Toc178008042 2.4.4异常变化 PAGEREF _Toc178008042 h 53 HYPERLINK l _Toc178008043 2.4.4.1需求指令引发的异常变化（电路级） PAGEREF _Toc178008043 h 53 HYPERLINK l _Toc178008044 2.4.4.2需求订单引发的服务类型或站点可用性异常变化 PAGEREF _Toc178008044 h 54 HYPERLINK l _Toc178008045 2.4.4.3订单发起异常变化 PAGEREF _Toc17800

15、8045 h 55 HYPERLINK l _Toc178008046 2.4.5停止 PAGEREF _Toc178008046 h 56 HYPERLINK l _Toc178008047 2.4.6退款 PAGEREF _Toc178008047 h 57 HYPERLINK l _Toc178008048 2.5语音服务 PAGEREF _Toc178008048 h 58 HYPERLINK l _Toc178008049 2.5.1需求订单处理流程 PAGEREF _Toc178008049 h 58 HYPERLINK l _Toc178008050 2.5.2订单受理处理流程

16、PAGEREF _Toc178008050 h 58 HYPERLINK l _Toc178008051 2.5.3变更受理处理流程 PAGEREF _Toc178008051 h 59 HYPERLINK l _Toc178008052 2.6 ADSL服务 PAGEREF _Toc178008052 h 59 HYPERLINK l _Toc178008053 2.6.1需求订单处理流程 PAGEREF _Toc178008053 h 59 HYPERLINK l _Toc178008054 2.6.2订单处理流程 PAGEREF _Toc178008054 h 60 HYPERLINK

17、l _Toc178008055 2.6.3变更处理流程 PAGEREF _Toc178008055 h 60 HYPERLINK l _Toc178008056 2.74008商务 PAGEREF _Toc178008056 h 61 HYPERLINK l _Toc178008057 2.7.1开放流程（试点省流程） PAGEREF _Toc178008057 h 61 HYPERLINK l _Toc178008058 2.7.2激活流程（非试点省级流程） PAGEREF _Toc178008058 h 63 HYPERLINK l _Toc178008059 2.7.3拆卸 PAGERE

18、F _Toc178008059 h 64 HYPERLINK l _Toc178008060 2.7.4站 PAGEREF _Toc178008060 h 66 HYPERLINK l _Toc178008061 2.8超级链接 PAGEREF _Toc178008061 h 67 HYPERLINK l _Toc178008062 2.8.1新 PAGEREF _Toc178008062 h 67 HYPERLINK l _Toc178008063 2.8.2租赁取消 PAGEREF _Toc178008063 h 68 HYPERLINK l _Toc178008064 2.8.3正常变化

19、 PAGEREF _Toc178008064 h 69 HYPERLINK l _Toc178008065 2.8.4停止 PAGEREF _Toc178008065 h 70 HYPERLINK l _Toc178008066 2.9 VIP通用借记卡 PAGEREF _Toc178008066 h 71 HYPERLINK l _Toc178008067 2.9.1新 PAGEREF _Toc178008067 h 71 HYPERLINK l _Toc178008068 2.9.2取消租赁 PAGEREF _Toc178008068 h 73 HYPERLINK l _Toc178008

20、069 2.9.3正常变化 PAGEREF _Toc178008069 h 73 HYPERLINK l _Toc178008070 2.9.4异常变化 PAGEREF _Toc178008070 h 74 HYPERLINK l _Toc178008071 2.9.5停止 PAGEREF _Toc178008071 h 74 HYPERLINK l _Toc178008072 2.9.6退款 PAGEREF _Toc178008072 h 74 HYPERLINK l _Toc178008073 2.9.7暂停 PAGEREF _Toc178008073 h 74 HYPERLINK l _

21、Toc178008074 2.9.8重新连接 PAGEREF _Toc178008074 h 74 HYPERLINK l _Toc178008075 2.10 PAGEREF _Toc178008075 h ePass VPN 74 HYPERLINK l _Toc178008076 2.10.1新 PAGEREF _Toc178008076 h 74 HYPERLINK l _Toc178008077 2.10.2取消租赁 PAGEREF _Toc178008077 h 74 HYPERLINK l _Toc178008078 2.10.3正常变化 PAGEREF _Toc17800807

22、8 h 74 HYPERLINK l _Toc178008079 2.10.4异常变化 PAGEREF _Toc178008079 h 74 HYPERLINK l _Toc178008080 2.10.5停止 PAGEREF _Toc178008080 h 74 HYPERLINK l _Toc178008081 2.11汇易通 PAGEREF _Toc178008081 h 74 HYPERLINK l _Toc178008082 2.11.1新 PAGEREF _Toc178008082 h 74 HYPERLINK l _Toc178008083 2.11.2 租赁取消 PAGEREF

23、 _Toc178008083 h 74 HYPERLINK l _Toc178008084 2.11.3正常变化 PAGEREF _Toc178008084 h 74 HYPERLINK l _Toc178008085 2.11.4异常变化 PAGEREF _Toc178008085 h 74 HYPERLINK l _Toc178008086 2.11.5停止 PAGEREF _Toc178008086 h 74 HYPERLINK l _Toc178008087 2.11.6退款 PAGEREF _Toc178008087 h 74 HYPERLINK l _Toc178008088 2.

24、11.7暂停 PAGEREF _Toc178008088 h 74 HYPERLINK l _Toc178008089 2.11.8重新连接 PAGEREF _Toc178008089 h 74 HYPERLINK l _Toc178008090 2.12 信息通信技术 PAGEREF _Toc178008090 h 74 HYPERLINK l _Toc178008091 2.12.1新 PAGEREF _Toc178008091 h 74 HYPERLINK l _Toc178008092 2.12.2取消租赁 PAGEREF _Toc178008092 h 74 HYPERLINK l

25、_Toc178008093 2.12.3停止 PAGEREF _Toc178008093 h 74 HYPERLINK l _Toc178008094 2.13网管专家 PAGEREF _Toc178008094 h 74 HYPERLINK l _Toc178008095 2.13.1新 PAGEREF _Toc178008095 h 74 HYPERLINK l _Toc178008096 2.13.2取消租赁 PAGEREF _Toc178008096 h 74 HYPERLINK l _Toc178008097 2.14全球眼 PAGEREF _Toc178008097 h 74 HY

26、PERLINK l _Toc178008098 2.14.1新 PAGEREF _Toc178008098 h 74 HYPERLINK l _Toc178008099 2.14.2 租赁取消 PAGEREF _Toc178008099 h 74 HYPERLINK l _Toc178008100 2.14.3正常变化 PAGEREF _Toc178008100 h 74 HYPERLINK l _Toc178008101 2.14.4异常变化 PAGEREF _Toc178008101 h 74 HYPERLINK l _Toc178008102 2.14.5停止 PAGEREF _Toc1

27、78008102 h 74 HYPERLINK l _Toc178008103 2.15综合业务 PAGEREF _Toc178008103 h 74 HYPERLINK l _Toc178008104 2.15.1新 PAGEREF _Toc178008104 h 74 HYPERLINK l _Toc178008105 2.15.2取消租赁 PAGEREF _Toc178008105 h 74 HYPERLINK l _Toc178008106 2.15.3停止 PAGEREF _Toc178008106 h 74 HYPERLINK l _Toc178008107 2.16协调令 PAG

28、EREF _Toc178008107 h 74 HYPERLINK l _Toc178008108 2.17回访 PAGEREF _Toc178008108 h 74 HYPERLINK l _Toc178008109 3业务功能需求 PAGEREF _Toc178008109 h 74 HYPERLINK l _Toc178008110 3.1接受需求表 PAGEREF _Toc178008110 h 74 HYPERLINK l _Toc178008111 3.1.1相关产品清单 PAGEREF _Toc178008111 h 74 HYPERLINK l _Toc178008112 3.

29、1.2功能描述 PAGEREF _Toc178008112 h 74 HYPERLINK l _Toc178008113 3.1.2.1进入需求列表 PAGEREF _Toc178008113 h 74 HYPERLINK l _Toc178008114 3.1.2.1.1新 PAGEREF _Toc178008114 h 74 HYPERLINK l _Toc178008115 3.1.2.1.2正常变化 PAGEREF _Toc178008115 h 74 HYPERLINK l _Toc178008116 3.1.2.1.3异常变化 PAGEREF _Toc178008116 h 74

30、HYPERLINK l _Toc178008117 3.1.2.1.4补充 PAGEREF _Toc178008117 h 74 HYPERLINK l _Toc178008118 3.1.2.1.5停止 PAGEREF _Toc178008118 h 74 HYPERLINK l _Toc178008119 3.1.2.2输入法 PAGEREF _Toc178008119 h 74 HYPERLINK l _Toc178008120 3.1.2.3 提交审核 PAGEREF _Toc178008120 h 74 HYPERLINK l _Toc178008121 3.2确认佣金费用 PAGE

31、REF _Toc178008121 h 74 HYPERLINK l _Toc178008122 3.2.1相关产品清单 PAGEREF _Toc178008122 h 74 HYPERLINK l _Toc178008123 3.2.2功能描述 PAGEREF _Toc178008123 h 74 HYPERLINK l _Toc178008124 3.3审核需求表 PAGEREF _Toc178008124 h 74 HYPERLINK l _Toc178008125 3.3.1相关产品清单 PAGEREF _Toc178008125 h 74 HYPERLINK l _Toc178008

32、126 3.3.2功能描述 PAGEREF _Toc178008126 h 74 HYPERLINK l _Toc178008127 3.3.2.1终审方法 PAGEREF _Toc178008127 h 74 HYPERLINK l _Toc178008128 3.3.2.2逐步审查方法 PAGEREF _Toc178008128 h 74 HYPERLINK l _Toc178008129 3.4填写计划 PAGEREF _Toc178008129 h 74 HYPERLINK l _Toc178008130 3.4.1产品相关列表 PAGEREF _Toc178008130 h 74 H

33、YPERLINK l _Toc178008131 3.4.2功能描述 PAGEREF _Toc178008131 h 74 HYPERLINK l _Toc178008132 3.5确认方案 PAGEREF _Toc178008132 h 74 HYPERLINK l _Toc178008133 3.5.1产品相关列表 PAGEREF _Toc178008133 h 74 HYPERLINK l _Toc178008134 3.5.2功能描述 PAGEREF _Toc178008134 h 74 HYPERLINK l _Toc178008135 3.6关税验证 PAGEREF _Toc178

34、008135 h 74 HYPERLINK l _Toc178008136 3.6.1相关产品清单 PAGEREF _Toc178008136 h 74 HYPERLINK l _Toc178008137 3.6.2功能描述 PAGEREF _Toc178008137 h 74 HYPERLINK l _Toc178008138 3.7确认 PAGEREF _Toc178008138 h PE所在城市74 HYPERLINK l _Toc178008139 3.7.1相关产品清单 PAGEREF _Toc178008139 h 74 HYPERLINK l _Toc178008140 3.7.

35、2功能描述 PAGEREF _Toc178008140 h 74 HYPERLINK l _Toc178008141 3.8填写资源 PAGEREF _Toc178008141 h 74 HYPERLINK l _Toc178008142 3.8.1相关产品清单 PAGEREF _Toc178008142 h 74 HYPERLINK l _Toc178008143 3.8.2功能描述 PAGEREF _Toc178008143 h 74 HYPERLINK l _Toc178008144 3.9生成报价 PAGEREF _Toc178008144 h 74 HYPERLINK l _Toc1

36、78008145 3.9.1相关产品清单 PAGEREF _Toc178008145 h 74 HYPERLINK l _Toc178008146 3.9.2功能描述 PAGEREF _Toc178008146 h 74 HYPERLINK l _Toc178008147 3.10审阅报价 PAGEREF _Toc178008147 h 74 HYPERLINK l _Toc178008148 3.10.1相关产品清单 PAGEREF _Toc178008148 h 74 HYPERLINK l _Toc178008149 3.10.2功能描述 PAGEREF _Toc178008149 h

37、74 HYPERLINK l _Toc178008150 3.11生成预付账单 PAGEREF _Toc178008150 h 74 HYPERLINK l _Toc178008151 3.11.1相关产品清单 PAGEREF _Toc178008151 h 74 HYPERLINK l _Toc178008152 3.11.2功能描述 PAGEREF _Toc178008152 h 74 HYPERLINK l _Toc178008153 3.12审查预付账单 PAGEREF _Toc178008153 h 74 HYPERLINK l _Toc178008154 3.12.1相关产品清单

38、PAGEREF _Toc178008154 h 74 HYPERLINK l _Toc178008155 3.12.2功能描述 PAGEREF _Toc178008155 h 74 HYPERLINK l _Toc178008156 3.13收费核实 PAGEREF _Toc178008156 h 74 HYPERLINK l _Toc178008157 3.13.1相关产品清单 PAGEREF _Toc178008157 h 74 HYPERLINK l _Toc178008158 3.13.2功能描述 PAGEREF _Toc178008158 h 74 HYPERLINK l _Toc1

39、78008159 3.14调拨单 PAGEREF _Toc178008159 h 74 HYPERLINK l _Toc178008160 3.14.1相关产品清单 PAGEREF _Toc178008160 h 74 HYPERLINK l _Toc178008161 3.14.2功能描述 PAGEREF _Toc178008161 h 74 HYPERLINK l _Toc178008162 3.15接受订单 PAGEREF _Toc178008162 h 74 HYPERLINK l _Toc178008163 3.15.1相关产品清单 PAGEREF _Toc178008163 h 7

40、4 HYPERLINK l _Toc178008164 3.15.2功能描述 PAGEREF _Toc178008164 h 74 HYPERLINK l _Toc178008165 3.15.2.1输入订单 PAGEREF _Toc178008165 h 74 HYPERLINK l _Toc178008166 3.15.2.1.1新 PAGEREF _Toc178008166 h 74 HYPERLINK l _Toc178008167 3.15.2.1.2补充 PAGEREF _Toc178008167 h 74 HYPERLINK l _Toc178008168 3.15.2.1.3正

41、常变化 PAGEREF _Toc178008168 h 74 HYPERLINK l _Toc178008169 3.15.2.1.4异常变化 PAGEREF _Toc178008169 h 74 HYPERLINK l _Toc178008170 3.15.2.1.5停止 PAGEREF _Toc178008170 h 74 HYPERLINK l _Toc178008171 3.15.2.1.6暂停 PAGEREF _Toc178008171 h 74 HYPERLINK l _Toc178008172 3.15.2.1.7复位 PAGEREF _Toc178008172 h 74 HYP

42、ERLINK l _Toc178008173 3.15.2.1.8 租赁取消 PAGEREF _Toc178008173 h 74 HYPERLINK l _Toc178008174 3.15.2.2输入法 PAGEREF _Toc178008174 h 74 HYPERLINK l _Toc178008175 3.15.2.3 提交审核 PAGEREF _Toc178008175 h 74 HYPERLINK l _Toc178008176 3.16审核订单 PAGEREF _Toc178008176 h 74 HYPERLINK l _Toc178008177 3.16.1相关产品清单 P

43、AGEREF _Toc178008177 h 74 HYPERLINK l _Toc178008178 3.16.2功能描述 PAGEREF _Toc178008178 h 74 HYPERLINK l _Toc178008179 3.16.2.1终审方法 PAGEREF _Toc178008179 h 74 HYPERLINK l _Toc178008180 3.16.2.2逐步审查方法 PAGEREF _Toc178008180 h 74 HYPERLINK l _Toc178008181 3.17预定路由 PAGEREF _Toc178008181 h 74 HYPERLINK l _T

44、oc178008182 3.17.1相关产品清单 PAGEREF _Toc178008182 h 74 HYPERLINK l _Toc178008183 3.17.2功能描述 PAGEREF _Toc178008183 h 74 HYPERLINK l _Toc178008184 3.18通知用户 PAGEREF _Toc178008184 h 74 HYPERLINK l _Toc178008185 3.18.1相关产品清单 PAGEREF _Toc178008185 h 74 HYPERLINK l _Toc178008186 3.18.2功能描述 PAGEREF _Toc1780081

45、86 h 74 HYPERLINK l _Toc178008187 3.19换位令 PAGEREF _Toc178008187 h 74 HYPERLINK l _Toc178008188 3.19.1相关产品清单 PAGEREF _Toc178008188 h 74 HYPERLINK l _Toc178008189 3.19.2功能描述 PAGEREF _Toc178008189 h 74 HYPERLINK l _Toc178008190 3.20填写任务 PAGEREF _Toc178008190 h 74 HYPERLINK l _Toc178008191 3.20.1相关产品清单

46、PAGEREF _Toc178008191 h 74 HYPERLINK l _Toc178008192 3.20.2功能描述 PAGEREF _Toc178008192 h 74 HYPERLINK l _Toc178008193 3.21填写填写表格 PAGEREF _Toc178008193 h 74 HYPERLINK l _Toc178008194 3.21.1相关产品清单 PAGEREF _Toc178008194 h 74 HYPERLINK l _Toc178008195 3.21.2功能描述 PAGEREF _Toc178008195 h 74 HYPERLINK l _To

47、c178008196 3.22填写最终结算金额 PAGEREF _Toc178008196 h 74 HYPERLINK l _Toc178008197 3.22.1相关产品清单 PAGEREF _Toc178008197 h 74 HYPERLINK l _Toc178008198 3.22.2功能描述 PAGEREF _Toc178008198 h 74 HYPERLINK l _Toc178008199 3.23生成决算 PAGEREF _Toc178008199 h 74 HYPERLINK l _Toc178008200 3.23.1相关产品清单 PAGEREF _Toc178008

48、200 h 74 HYPERLINK l _Toc178008201 3.23.2功能描述 PAGEREF _Toc178008201 h 74 HYPERLINK l _Toc178008202 3.24确认租赁开始/终止 PAGEREF _Toc178008202 h 74 HYPERLINK l _Toc178008203 3.24.1相关产品清单 PAGEREF _Toc178008203 h 74 HYPERLINK l _Toc178008204 3.24.2功能描述 PAGEREF _Toc178008204 h 74 HYPERLINK l _Toc178008205 3.25

49、生成交货单 PAGEREF _Toc178008205 h 74 HYPERLINK l _Toc178008206 3.25.1相关产品清单 PAGEREF _Toc178008206 h 74 HYPERLINK l _Toc178008207 3.25.2功能描述 PAGEREF _Toc178008207 h 74 HYPERLINK l _Toc178008208 3.26申请退款 PAGEREF _Toc178008208 h 74 HYPERLINK l _Toc178008209 3.26.1相关产品清单 PAGEREF _Toc178008209 h 74 HYPERLINK

50、 l _Toc178008210 3.26.2功能描述 PAGEREF _Toc178008210 h 74 HYPERLINK l _Toc178008211 3.27审核和拒付 PAGEREF _Toc178008211 h 74 HYPERLINK l _Toc178008212 3.27.1相关产品清单 PAGEREF _Toc178008212 h 74 HYPERLINK l _Toc178008213 3.27.2功能描述 PAGEREF _Toc178008213 h 74 HYPERLINK l _Toc178008214 3.28进度报告 PAGEREF _Toc17800

51、8214 h 74 HYPERLINK l _Toc178008215 3.28.1相关产品清单 PAGEREF _Toc178008215 h 74 HYPERLINK l _Toc178008216 3.28.2功能描述 PAGEREF _Toc178008216 h 74 HYPERLINK l _Toc178008217 3.29产品示例 PAGEREF _Toc178008217 h 74 HYPERLINK l _Toc178008218 3.29.1相关产品清单 PAGEREF _Toc178008218 h 74 HYPERLINK l _Toc178008219 3.29.2

52、功能描述 PAGEREF _Toc178008219 h 74 HYPERLINK l _Toc178008220 3.29.2.1产品实例演示 PAGEREF _Toc178008220 h 74 HYPERLINK l _Toc178008221 3.29.2.2输入产品示例 PAGEREF _Toc178008221 h 74 HYPERLINK l _Toc178008222 3.29.2.3输入法 PAGEREF _Toc178008222 h 74 HYPERLINK l _Toc178008223 3.30处理视图展示 PAGEREF _Toc178008223 h 74 HYP

53、ERLINK l _Toc178008224 3.30.1相关产品清单 PAGEREF _Toc178008224 h 74 HYPERLINK l _Toc178008225 3.30.2功能描述 PAGEREF _Toc178008225 h 74 HYPERLINK l _Toc178008226 3.31生成回访单 PAGEREF _Toc178008226 h 74 HYPERLINK l _Toc178008227 3.31.1相关产品清单 PAGEREF _Toc178008227 h 74 HYPERLINK l _Toc178008228 3.31.2功能描述 PAGEREF

54、 _Toc178008228 h 74 HYPERLINK l _Toc178008229 3.32回访处理 PAGEREF _Toc178008229 h 74 HYPERLINK l _Toc178008230 3.32.1相关产品清单 PAGEREF _Toc178008230 h 74 HYPERLINK l _Toc178008231 3.32.2功能描述 PAGEREF _Toc178008231 h 74 HYPERLINK l _Toc178008232 3.33指定协调员 PAGEREF _Toc178008232 h 74 HYPERLINK l _Toc178008233

55、 3.33.1相关产品清单 PAGEREF _Toc178008233 h 74 HYPERLINK l _Toc178008234 3.33.2功能描述 PAGEREF _Toc178008234 h 74 HYPERLINK l _Toc178008235 3.34协同处理 PAGEREF _Toc178008235 h 74 HYPERLINK l _Toc178008236 3.34.1相关产品清单 PAGEREF _Toc178008236 h 74 HYPERLINK l _Toc178008237 3.34.2功能描述 PAGEREF _Toc178008237 h 74 HYP

56、ERLINK l _Toc178008238 3.35提交回访令 PAGEREF _Toc178008238 h 74 HYPERLINK l _Toc178008239 3.35.1相关产品清单 PAGEREF _Toc178008239 h 74 HYPERLINK l _Toc178008240 3.35.2功能描述 PAGEREF _Toc178008240 h 74 HYPERLINK l _Toc178008241 3.36新协调令 PAGEREF _Toc178008241 h 74 HYPERLINK l _Toc178008242 3.36.1相关产品清单 PAGEREF _

57、Toc178008242 h 74 HYPERLINK l _Toc178008243 3.36.2功能描述 PAGEREF _Toc178008243 h 74 HYPERLINK l _Toc178008244 3.37审计协调表 PAGEREF _Toc178008244 h 74 HYPERLINK l _Toc178008245 3.37.1相关产品清单 PAGEREF _Toc178008245 h 74 HYPERLINK l _Toc178008246 3.37.2功能描述 PAGEREF _Toc178008246 h 74 HYPERLINK l _Toc178008247

58、 3.38指定协调员 PAGEREF _Toc178008247 h 74 HYPERLINK l _Toc178008248 3.38.1相关产品清单 PAGEREF _Toc178008248 h 74 HYPERLINK l _Toc178008249 3.38.2功能描述 PAGEREF _Toc178008249 h 74 HYPERLINK l _Toc178008250 3.39删除协调 PAGEREF _Toc178008250 h 器 74 HYPERLINK l _Toc178008251 3.39.1相关产品清单 PAGEREF _Toc178008251 h 74 HY

59、PERLINK l _Toc178008252 3.39.2功能描述 PAGEREF _Toc178008252 h 74 HYPERLINK l _Toc178008253 3.40转发协调器 PAGEREF _Toc178008253 h 74 HYPERLINK l _Toc178008254 3.40.1相关产品清单 PAGEREF _Toc178008254 h 74 HYPERLINK l _Toc178008255 3.40.2功能描述 PAGEREF _Toc178008255 h 74 HYPERLINK l _Toc178008256 3.41协同处理 PAGEREF _T

60、oc178008256 h 74 HYPERLINK l _Toc178008257 3.41.1相关产品清单 PAGEREF _Toc178008257 h 74 HYPERLINK l _Toc178008258 3.41.2功能描述 PAGEREF _Toc178008258 h 74 HYPERLINK l _Toc178008259 3.42确认协调完成 PAGEREF _Toc178008259 h 74 HYPERLINK l _Toc178008260 3.42.1相关产品清单 PAGEREF _Toc178008260 h 74 HYPERLINK l _Toc1780082