《高级商务英语写作》参考答案

1、Advanced Business English WritingSuggested Answers to Task-based ExercisesChapter One1. Information control1).Therecommendationsshouldbeplacedafterthe2).Point3dshouldnothavebeenincluded.Language controlThestyleofthesentence,Ive been asked to intheTermsofReferenceis toopersonal.In4bthewordmustcreates

2、ahardtonethatisinappropriateforaddressingvice-president ofpersonnel.Presentation techniquesConclusionsshouldnotbeindentedinsection5.Thereisinconsistencyinbracketingornotbracketingtheletters.2.August 12, 2009August 12, 2009Personnel Services OfficerNorth Coast Community College District 2154 Ridge Dr

3、iveBend,OR91783Dear Personnel ServicesOfficerIamapplyingforthepositionofCollegeCommunicationsCoordinatorat Woodhill College. Enclosed are my resume and several letters of recommendation.Insteadofastatementontheroleofacollegecommunicationscoordinator, amenclosingreprintsoftwoarticlesIwrotethatspellou

4、tmystrongfeelings abouttheneedforqualityeducationandaccessforalltotheseeducational opportunities.Ihopeyouwontmindthesubstitution.Ibelievethatpeoplewhospeakforthecollegeshavetounderstandpublic policyandthebudget.Theymustbeabletoexplaintheseissuestotaxpayersin termstheyunderstand,otherwisefinancialsup

5、portforthecollegeswillcontinue toerode.AAcollegeinformationofficersmainjobistomakethepublicawareofthe manyworthwhileprogramsandservicesthecollegeprovides.Ibelievethat providingthisinformationisavitalservice,onenecessarynotonlyforthe healthofthecollege,butalsoforcontinuedgrowthofpubliceducation.Iwoul

6、dliketotalkwithyouabouttheseandothermatters.Ihopeyouwill invitemeforaninterview.Thank you. Sincerely Richard Luffkin3.TO:AllTO:AllemployeesFROM: Randy Plunkett, Director DATE: October 3, 2008RE: ContributionsIrecentlylearnedthatonlyasmallnumberofemployeeshavecontributedtoFamilyReliefFund.Thisfundiss

7、upportedbythePersonnelDepartmentandhelps fellow employees meetemergencies.Iurgeallofyoutosupportthisworthwhilecause.Managementunderstandsthatno oneshouldbeforcedtomakeacontributiontothisfund.Wealsobelievehowever thatyouwouldbewillingtohelpacolleagueachieveaworkablesolutiontoan emergency.Pleaseleavey

8、ourcontributionswithSandyinthePersonnelDepartmentoffice. Yourgenerositywillbegenuinelyappreciated.4. Certain changes should be made to the letter:CatherinePortercouldaddressAudreyMaxwellas“DearMrsMaxwell”,than “DearMadam”.Shecoulduse“I”ratherthan“we”.isawayofhidingbehindyourcompany, avoidingresponsi

9、bility.Youshouldonlyuseitifyoureallymeanthecompanyaswhole.Shecouldreplaceformalexpressionslike“Weacknowledgereceipt”withinformalones.She could use the active rather than the passive voice. “I have credited youraccount”ratherthan “Youraccounthasbeencredited”.Thefirstsoundsfriendlier, thesecondisveryi

10、mpersonal.Shecouldbemoreapologeticaboutthecompanyserror.Nothingismoreannoying thatreceivingaletterinwhichthecompanyadmitstohavingmadeamistakebut doesnotbothertoapologize.She could be more tactful in turning down Mrs Maxwells request compensation.Thereisnoreasonnottobefirmifthesituationcallsforit,but

11、you can be firm andfriendly.A less formal, friendly and apologetic letterCARSTAIRS CLOTHING COMPANY43 Gorton Road MarsbyMB2 4HYTel. (0921) 143267 (24 hours)Ourref:CP/TS 26AugustMrs A.Maxwell13 Thrixton Crescent Charterborough LT14 6TUDear Mrs MaxwellIwasverysorrytoseefromyourletterof15Augustthatyoua

12、restillbeing chargedforadresswhichyoureturnedtous.Ihaveinvestigatedthematter,andit appearsthatwedidindeedreceiveit,butthatowingtoanerrorinourAccounts Department,youraccountwasnotadjusted.Idoapologizeforthisoversight,and fortheinconvenienceyouhavebeencaused.Ihavenowcreditedyouraccount with55.75.Iamaf

13、raid,however,thatIcannotgiveyouanyfinancialcompensation.Weare alwayshappytoconsiderclaimsforcompensationwhentherehasbeenfinanciallossasaresultofourerror,butasIunderstandit,youhavenotsuffered any suchloss.I am sorry you have had to write to us about this matter, and I hope you understand our position

14、 on the question of compensation.Yours sincerelyCatherine PorterCatherine PorterCustomer Relations ManagerNow Printing CompanyNo.9 Baoan Road, Shenzhen, China Tel 8277831 Fax 27777453Now Printing CompanyNo.9 Baoan Road, Shenzhen, China Tel 8277831 Fax 27777453To:Forest GuardCorp.Attention: Ms.Wang,

15、Marketing Manager FaxNo.:26435783From:Xiang Yan, DesigningDept.Date:16 June,2009Subject:Printing BusinessCards Pages:This.Dear Ms.Wang,Wehavefinishedthedesignofthebusinesscardsyouneed.Wearewonderingifitistherightthingyouwant.Hereisamodel. Wehopeyoucouldconfirmit.Iftherearesomeplacesforimprovement,le

16、tusknowsoon.Looking forward to hearing from you.Faithfully yours,Xiang YanFrom Date To SubjectFrom Date To Subject25:7:03 16:06:29Petty CashVouchersHi JohnSomeofthestafffromyourdepartmentarestillbringingtheirpettycashvoucherstome.Howeverthisresponsibilitytaken over by Martin in Accounts lastmonth.Pl

17、ease inform your staff that they should deal with Martin in future.Thanks for your help SallyChapter TwoThelettershouldlookasfollows.Correctionsareinbold.Slottsberget 26Slottsberget 26Goteborg 41803SwedenSwedenTel+4631274906Ms Susan Benton Island World 181 North StreetLondon W1M 2FM21 July 2007Dear

18、Ms Benton:Your ref. PER23/675IamwritinginconnectionwithmybookingwithyouforanadventureholidayPeru.On19MayIsentyouacheckfor260asadeposit.Unfortunately,Ihavenotreceivedareceiptforthis.Iwouldbegratefulifyoucouldsendmethisassoonas possible.I look forward to hearing from you.Yours sincerelyMargareta Linde

19、llJakarta FurnishingsMs Jennifer Office Manager Intercity Bank Jalan Thamin 58Jakarta 11196JalanArjuna7Jakarta11190Tel 0216373742Fax021637373928 August2006Your ref: JL/fh/246Dear MsJakarta FurnishingsMs Jennifer Office Manager Intercity Bank Jalan Thamin 58Jakarta 11196JalanArjuna7Jakarta11190Tel 02

20、16373742Fax021637373928 August2006Your ref: JL/fh/246Dear MsLong:Ourref:SB/slThank you for your letter.I must apologize for the delay in getting the Linton filing cabinets to Unfortunately, this is due to circumstances beyond our control, because Linton havenotyetdeliveredthecabinetstous.Iagreethatt

21、hisdelayisnotacceptable,andandIamhappytorefundallyourmoneyimmediately.Alternatively,ifyouliketowaitafewweekslonger,Icanoffera5%discountascompensationforthe delay.PleaseletmeknowwhatyouwouldliketoYourssincerelyS. BasukiSales ExecutiveThank you for your order of 16 January for our KILLThank you for yo

22、ur order of 16 January for our KILLEM fly spray.Im sorry to say that we stopped making this fly spray last year becausewe decidedtospecializeinagriculturalproducts.WepassedallourstocktoBrown OnlineHomeSupplies,sopleasecontactthem.Iamsurethattheycanhelpyou.Theiraddressis HYPERLINK http:/www.brownonli

23、ne.co.uk/ www.brownonline.co.uk. SorryIcantbeofmorehelp.Best wishes Sarah WollenCornfields Pesticides Co Ltd39THEHILL,BURTON,SUSSEXBN59TJTel 01273 52663Mr Richard ScottWelsh Garden Suppliers CardiffCF4 2FTYour ref.Our22Jan2008Dear Richard:4.Dixmans LtdDixmans Ltd156-159TheReddings Boxley PH5 3RT Tel

24、:(0566)48573MrJHRadley44 Upland Avenue Boxley PR3 6HJDear Mr Radley:OVERDUE INSTALLMENT: ACCOUNT NO: 4/1138Wearewritingtoadviseyouthatamonthlypaymentof23.50,inconnection withyourpurchaseofaZoomstarVideoCamerafromthisbranchon18March 2008,hasnotbeenmade.Thepaymentwasdueon15October.Wearesurethatthiswas

25、anoversight,butwouldbegladifyoucouldarrangefor animmediatepaymenttoclearthearrears.Wewouldadviseyouthatapayment47.00onthe15thofthismonthwillbeanacceptablewaytocleartheandatthesametimekeepyouraccountuptodate.Pleasedonothesitatetocontactmebytelephoneifthereisanyneedtothis matterfurther.Yours sincerely

26、 Marina DamonBranch Accounts Manager5.FlatFlat24,NewHillRoadDanburyEssex CH5 1RF Tel: 0853 6759TheManagingDirector BrightNewWoollensUnit5,ProgressEstateDanbury, Essex CH43RF3 December2008DearSirFOR PERSONALSECRETARYIwouldliketoapplyfortheabovevacancy,asadvertisedinthe“DanburyChronicle” on 28 Novembe

27、r.Iamtwenty-fouryearsold,andmovedtoDanburyearlierthisyearafterspending fiveyearsasasecretarywithatextilefirminBradford,Yorkshire.Ileftschoolin2000withGCSEpassesinEnglish,Mathematics,FrenchandandalsowithanRSAStageOnepassinTyping.SincethenIhaveworkedasa secretary.Iamparticularlyinterestedincontinuingm

28、ycareerinthetextileindustryhaveexperienceofdealingwithbothsuppliersofrawwoolandpurchasersfrom majorgarmentcompanies.Mypreviousfirm,NorthernTextilesLtd,willcertainly rememberme,andmyemployer,MrHMorgan,ProductionManager,willbeable to provide areference.Iamfamiliarwithmodernwordprocessingsystemsandamal

29、soexperiencedin theoperationoffacsimileandtelexmachines.OnseveraloccasionsItravelledabroadaspartofabusinessgroup,andamabletospeakFrenchsomeGerman.InmysparetimeIplaysquash,attendeveningclassesinmodernlanguages,visit thecinema.Iwouldverymuchwelcomethechancetovisityourcompanyforaninterview, andlookforw

30、ardtohearingfromyou.Yours faithfully Foroza Matthews6.Thisisanamendedversionofthepreviousletter.Thestaffshouldfeelsome sympathy with the compans situation from the wording of this second Theymayfeelpeevedaboutthesmallincrease,buttheywillprobablyalsogratefulthattheystillhaveajob.Super Toys LtdSuper T

31、oys LtdChattisfield Road, NEWTON NE12 0LDFax No: 2567 591048 Fax No: 2567 651987August 2009Dear ColleaguesAsAsfrom1October2009thecompanyisplanningtoincreaseyoursalarybypercent annum.Thisincreaseisnotashighaswewouldhavehoped,butunfortunatelyitisallwe canaffordinthesedifficulttradingtimes.Wearetryingt

32、oavoidanyandamodestpayriseistheonlyoptionopentous.Wehopeyouwillunderstandthecurrentsituationandthatyouwillworkwithtomakethecompanyasprofitableaspossibleinthemonthstocome.Yours sincerelyAngie Young (Mrs) Personnel ManagerChapter Three1.Stepheniswritingtoinformhismanagerofhisresignation.Thewordresigna

33、tion in the subject heading “My resignation” and in the first paragraph, “I am writing toinformyouofmyintentiontoresignfromG&SHoldings.”Heusedpolitephrasesforthefollowingreasons:Hewantstobreakthenewsasgentlyaspossible,toavoidannoyingthemanager. Staffresignationscausetroubleforamanager,asthemanagerth

34、enhastorecruitanothermemberofstaff,whichisatime-consuming,expensiveandtroublesome process.HeswritingtotheRegionalManager,whohasahigherstatusinthecompany.Hemaywantagoodreferenceletter.HemaywantKatherineChutobearefereeforhiminfuture.The polite phrases are:“I have appreciated very much my fouryears.”“I

35、 have gained valuable experience working within an efficient andprofessional team environment. In particular, I have appreciated your personalguidance.”“Once again, thank you for yoursupport.”“Iwouldliketoleave,ifpossible,.” Thisistentativebecaseitusesaconditionalsentence (conditional sentences use

36、“If” and have a comma in the middle).“I hope that this suggested arrangement is acceptable to the company”. This is tentative because of the word “hope”.2.Hugo wants to present the information logically: what caused the memo, theinvestigation and finally the request for action.(Note:Hehascleverlyhid

37、denthefactthatnon-smokersonlyhaveamajorityof1 inthemiddleofthetext,emphasizingtherequestforactionandthefactthatthe memocomesfromtheStaffLiaisonCommittee.Heisattemptingtoinfluence Sandratoimplementtherequest,eventhoughmanypeoplevotedagainstit.)Boldheadingsareclearer:thedifferentpartsareseparatedandsu

38、mmarized.To:Ovations Management To:Ovations Management From:Daniel Bush,managerDate:June 3,2003Subject: Welcoming John SmithIampleasedtoannouncethatJohnSmithhasagreedtojointheOvationsManagementTeamasaseniorvicepresident reportingtome.JohnjoinsusasweexploreadditionalstrategiesrelatingtoourEvercarebus

39、iness,includingend-of-life careandthecomprehensivehealthservicesthatareneededtoassistterminallyillindividualsandtheirfamilies.We are very fortunate to have Johns leadership as we expand our scope for growth. John has demonstrated strongleadership in creating and implementing business strategies, med

40、ical practice management and new business development.HehasbeenwithUnitedHealthcareforfouryears,wherehewasresponsiblefordevelopingandenhancing newprovidernetworkswithinUHN.PriortojoiningUnitedHealthcare,JohnworkedinColoradoandTennesseewith publiclytradedandfaithbasedgrowth-orientedhealthservicescomp

41、anies.Asseniorvicepresident,JohnwillcollaboratecloselywithallofourOvationsbusinessesaswedevelopservicesoffering excellentclinical,spiritualandsocialsupporttoterminallyillindividualsandtheirfamilies.JohnwilltransitionfromUHNOvationsbeginningApril14andworkfromourMinnetonkaheadquarters.Iwillforwardthec

42、ontactinformationforJohn andhisassistantassoonasitisavailable.PleasejoinmeinwelcomingJohninthisnewendeavor.Please share this announcement with your employees immediately.4.To: From: Date:To: From: Date:Subject:MEMOKatherine Chu, Regional Manager Stephen Yu, Sales28 April 2012Notification of My Resig

43、nationI am writing to inform you of my intention to resign from G & S Holdings.I have appreciated very much my four years working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment. In particular , I ha

44、ve appreciated your personal guidance during thesefirst years of my career.I feel now that it is time to further develop my knowledge and skills base in a differentenvironment.I would like to leave, if possible, in a months time on Saturday, 1 June. This will allow me to complete my current workload

45、. I hope that this suggested arrangement is acceptable tothe company.Once again, thank you for your support.Once again, thank you for your support.5.Thesubsidiarysfinancialstatementsshowedworryingtrendsinitsbusiness. analysisofthemovementsinthesalesandcostsfiguresistobepreparedby18 October2009.Actio

46、n: LindsayYeongThepriceofcoffeehasincreasedandthishasmadeitnecessarytoraisetheofacupofcoffeefrom$15to$20from10May2010.Theproposedtimetablefortheinterimandfinalauditisattachedtotheseminutes. Itmaybedifficulttomeetthedeadlineforthefinalauditbecausetheaccountant(VivienYeung)isonholidayforthefirstweek.T

47、hiswillbelookedat inmoredetailby11April2009.Action: Ben Suen6.Minutes of 10thmeeting of the Hall Extension Committee held on Tuesday, 11 January 2008, 7pm, Ramsgate Library.Present: Colin Bates (chairman)Mary Chin (treasurer) Andrew Wong Nicholas LongSimon Lee (Council) Bob Black (Red Cross)Ann Cheu

48、ng (PricewaterhouseCoopers Senior Associate) Apologies were received from Alan Suen and Susan Wan.Minutes of lat meetingItem 4 of the minutes of the last meeting was amended to read “subject to approval at the after the words “the committee The minutes were signed by the chairman on behalf of themee

49、ting.Matters arising Opening ceremonyThe Chief Executive has refused the invitation to open the hall extension as he is on holiday. The Chief Executive suggested Anson Chan as a replacement for him. Mary Chin will contacther.Action: Mary ChinTreasurers reportThe treasurers report (attached) was disc

50、ussed. It was agreed that a provision ofHK$130,000 should be made for the damage to the Director s car, in accordance with the$130,000 should be made for the damage to the Director s car, in accordance with thesolicitors letter.Publicity4. The Apple Daily are to be invited to do an article on the Ha

51、ll to attract local interest.Action: Andrew WongCheese and wine party5. A cheese and wine party for the committee is being held on 3 February, 7pm at the Taverners Arms. A list of attendees is to be prepared.Action: Mary ChinDate of next meeting6. The next meeting will be held on Wednesday, 8 March

52、2008, 8pm in the Committee Room, RamsgateLibrary.Chairman11 January 2008Chapter Four5.Chapter Five1.Introductione aim f s l s o e w e d erye l l also e a n f e situation and the disadvantages of the improvements recommended.Description of the bad publicityUnfortunately,awhistle-blowerrecentlyprovide

53、dthelocalnewspaperwithinformationabouttheproductionofournewestproduct.Theyaccused ourorganizationofusingchemicalingredientswhichcoulddamagethehealthofclients.Presented problemsNowwehavetofacetheproblemthatwecouldlosethetrustofourcustomers. Consequently,wecouldhaveasharpdecreaseinsalesandprofits.Impr

54、ovementsItisrecommendedthatweapproachtheproblembyhiringsomeexternalspecialists,whowillprovethatourproductsarecompletelyfreeofany y . , t s d aartising n h d e r t Disadvantagesl e s l y t a e amount f , and t s advly and t p e w adverts as soon as possible.Conclusiono m , t s d t e e adverts and s o

55、 c and o p r t e n e market.2.To:Mr. Carter, ManagingDirectorFrom:John Michael, Head of the Administrative Department Date:Feb.23,2011ln gseThe aim of this proposal is to summarize the strengths and weaknesses of the current website, and recommend new services and information to be provided through

56、the website.Strengths:Our website can streamline business processes to improve operating efficiencies. Based on information provided by current website, we can analyze t r r o anticipate , s allowing s and s d access o e e y We now have greater ability to offer goods and services to the consumer ove

57、r the Web. We can present goods more effectively, take orders and invoice on-line. This means improving margins for the business and a faster, more responsive service for customers. We have built, through website, our reputation on personal service and high quality products.Weaknesses:We have to tak

58、e on more expenses, because we need to provide 24-hour website service/back-up. We also need to keep up-to-date with technical advances to tackle the potential systems failures (viruses).e sd oe etaccess. t, yeskr . sotenes d eRecommendationIhoda o f e , ge s ha ts or promotions, thus remaking our w

59、ebsite into a popular Web departing from its once-serious image. With new offerings, the content makeover should lure enough users into portal and keep them there long enough for the company to raise advertising and e-commerce sales to larger revenue.3.To: The Managing DirectorThe proposal is for th

60、e possibility of producing a promotional brochure to publicize the company abroad.WithquickglobalizationinthenewITagewehavetomakeknownourcompanyintheinternationalmarket. The following contents are recommended for thebrochure.brief introduction of the companyhistoryrange of existing and possible newp