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1、1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.18.19.20.21.22.23.24.25.26.27.28.29.30.31.32.33.34.35.36.37.38.39.40.41.人力资源管理:(HumanResourceManagement,HRM)人力资源经理:(humanresourcemanager)高级管理人员:(executive)职业:(profession)道德标准:(ethics)操作工:(operativeemployees)专家:(specialist)人力资源认证协会:(theHumanResourceCertificat

2、ionInstitute,HRCI)外部环境:(externalenvironment)内部环境:(internalenvironment)政策:(policy)企业文化:(corporateculture)目标:(mission)股东:(shareholders)非正式组织:(informalorganization)跨国公司:(multinationalcorporation,MNC)管理多样性:(managingdiversity)工作:(job)职位:(posting)工作分析:(jobanalysis)工作说明:(jobdescription)工作规范:(jobspecificati

3、on)工作分析计划表:(jobanalysisschedule,JAS)职位分析问卷调查法:(ManagementPositionDescriptionQuestionnaire,MPDQ)行政秘书:(executivesecretary)地区服务经理助理:(assistantdistrictservicemanager)人力资源计划:(HumanResourcePlanning,HRP)战略规划:(strategicplanning)长期趋势:(longtermtrend)要求预测:(requirementforecast)供给预测:(availabilityforecast)管理人力储备:

4、(managementinventory)裁减:(downsizing)人力资源信息系统:(HumanResourceInformationSystem,HRIS)招聘:(recruitment)员工申请表:(employeerequisition)招聘方法:(recruitmentmethods)内部提升:(PromotionFromWithin,PFW)工作公告:(jobposting)广告:(advertising)职业介绍所:(employmentagency)特殊事件:(specialevents)实习:(internship)选择:(selection)选择率:(selection

5、rate)简历:(resume)标准化:(standardization)有效性:(validity)客观性:(objectivity)规范:(norm)录用分数线:(cutoffscore)准确度:(aiming)业务知识测试:(jobknowledgetests)求职面试:(employmentinterview)非结构化面试:(unstructuredinterview)结构化面试:(structuredinterview)小组面试:(groupinterview)职业兴趣测试:(vocationalinteresttests)会议型面试:(boardinterview)组织变化与人力资

6、源开发人力资源开发:(HumanResourceDevelopment,HRD)培训:(training)开发:(development)定位:(orientation)训练:(coaching)辅导:(mentoring)经营管理策略:(businessgames)案例研究:(casestudy)会议方法:(conferencemethod)角色扮演:(roleplaying)工作轮换:(jobrotating)在职培训:(on-the-jobtraining,OJT)媒介:(media)企业文化与组织发展企业文化:(corporateculture)组织发展:(organizationde

7、velopment,OD)调查反馈:(surveyfeedback)质量圈:(qualitycircles)目标管理:(managementbyobjective,MBO)全面质量管理:(TotalQualityManagement,TQM)团队建设:(teambuilding)职业计划与发展职业:(career)职业计划:(careerplanning)职业道路:(careerpath)职业发展:(careerdevelopment)自我评价:(self-assessment)职业动机:(careeranchors)绩效评价绩效评价:(PerformanceAppraisal,PA)小组评价

8、:(groupappraisal)业绩评定表:(ratingscalesmethod)关键事件法:(criticalincidentmethod)排列法:(rankingmethod)平行比较法:(pairedcomparison)硬性分布法:(forceddistributionmethod)晕圈错误:(haloerror)宽松:(leniency)严格:(strictness)360反馈:(360-degreefeedback)叙述法:(essaymethod)集中趋势:(centraltendency)报酬与福利报酬:(compensation)直接经济报酬:(directfinanci

9、alcompensation)间接经济报酬:(indirectfinancialcompensation)非经济报酬:(nofinancialcompensation)公平:(equity)外部公平:(externalequity)内部公平:(internalequity)员工公平:(employeeequity)小组公平:(teamequity)工资水平领先者:(payleaders)现行工资率:(goingrate)工资水平居后者:(payfollowers)劳动力市场:(labormarket)工作评价:(jobevaluation)排列法:(rankingmethod)分类法:(cla

10、ssificationmethod)因素比较法:(factorcomparisonmethod)评分法:(pointmethod)海氏指示图表个人能力分析法:(HayGuideChart-profileMethod)工作定价:(jobpricing)工资等级:(paygrade)工资曲线:(wagecurve)工资幅度:(payrange)12.福利和其它报酬问题128.福利(间接经济补偿)员工股权计划:(employeestockownershipplan,ESOP)值班津贴:(shiftdifferential)奖金:(incentivecompensation)利润分享(分红制):(pr

11、ofitsharing)安全与健康的工作环境安全:(safety)健康:(health)频率:(frequencyrate)紧张:(stress)角色冲突:(roleconflict)催眠法:(hypnosis)酗酒:(alcoholism)员工和劳动关系工会:(union)地方工会:(localunion)行业工会:(craftunion)产业工会:(industrialunion)全国工会:(nationalunion)谈判组:(bargainingunion)劳资谈判:(collectivebargaining)仲裁:(arbitration)罢工:(strike)内部员工关系:(int

12、ernalemployeerelations)纪律:(discipline)纪律处分:(disciplinaryaction)申诉:(grievance)降职:(demotion)调动:(transfer)晋升:(promotion)目标mission/objective集体目标groupobjective内部环境internalenvironment外部环境externalenvironment计划planning组织organizing人事staffing领导leading控制controlling步骤process原理principle方法technique经理manager总经理gen

13、eralmanager行政人员administrator主管人员supervisor企业enterprise商业business产业industry公司company效果effectiveness效率efficiency企业家entrepreneur权利power职权authority职责responsibility科学管理scientificmanagement现代经营管理modernoperationalmanagement行为科学behaviorscience生产率productivity激励motivate动机motive法律law法规regulation经济体系economicsys

14、tem管理职能managerialfunction产品product服务service利润profit满意satisfaction归属affiliation尊敬esteem自我实现self-actualization人力投入humaninput盈余surplus收入income成本cost资本货物capitalgoods机器machinery设备equipment建筑building存货inventory经验法theempiricalapproach人际行为法theinterpersonalbehaviorapproach集体行为法thegroupbehaviorapproach协作社会系统法

15、thecooperativesocialsystemsapproach社会技术系统法thesocial-technicalsystemsapproach决策理论法thedecisiontheoryapproach数学法themathematicalapproach系统法thesystemsapproach随机制宜法thecontingencyapproach管理任务法themanagerialrolesapproach经营法theoperationalapproach人际关系humanrelation心理学psychology态度attitude压力pressure冲突conflict招聘re

16、cruit鉴定appraisal选拔select培训train报酬compensation授权delegationofauthority协调coordinate业绩performance考绩制度meritsystem表现behavior下级subordinate偏差deviation检验记录inspectionrecord误工记录recordoflabor-hourslost销售量salesvolume产品质量qualityofproducts先进技术advancedtechnology顾客服务customerservice策略strategy结构structure领先性primacy普遍性p

17、ervasiveness忧虑fear忿恨resentment士气morale解雇layoff批发wholesale零售retail程序procedure规则rule规划program预算budget共同作用synergy大型联合企业conglomerate资源resource购买acquisition增长目标growthgoal专利产品proprietaryproduct竞争对手rival晋升promotion管理决策managerialdecision商业道德businessethics有竞争力的价格competitiveprice供货商supplier小贩vendor利益冲突conflic

18、tofinterests派生政策derivativepolicy开支帐户expenseaccount批准程序approvalprocedure病假sickleave休假vacation工时labor-hour机时machine-hour资本支出capitaloutlay现金流量cashflow工资率wagerate税收率taxrate股息dividend现金状况cashposition资金短缺capitalshortage总预算overallbudget资产负债表balancesheet可行性feasibility投入原则thecommitmentprinciple投资回报returnonin

19、vestment生产能力capacitytoproduce实际工作者practitioner最终结果endresult业绩performance个人利益personalinterest福利welfare市场占有率marketshare创新innovation生产率productivity利润率profitability社会责任publicresponsibility董事会boardofdirector组织规模sizeoftheorganization组织文化organizationalculture目标管理managementbyobjectives评价工具appraisaltool激励方法m

20、otivationaltechniques控制手段controldevice个人价值personalworth优势strength弱点weakness机会opportunity威胁threat个人责任personalresponsibility顾问counselor定量目标quantitativeobjective定性目标qualitativeobjective可考核目标verifiableobjective优先priority工资表payroll策略strategy政策policy灵活性discretion多种经营diversification评估assessment一致性consisten

21、cy应变策略consistencystrategy公共关系publicrelation价值value抱负aspiration偏见prejudice审查review批准approval主要决定majordecision分公司总经理divisiongeneralmanager资产组合距阵portfoliomatrix明星star问号questionmark现金牛cashcow赖狗dog采购procurement人口因素demographicfactor地理因素geographicfactor公司形象companyimage产品系列productline合资企业jointventure破产政策liq

22、uidationstrategy紧缩政策retrenchmentstrategy战术tactics追随followership个性individuality性格personality安全safety自主权latitude悲观的pessimistic静止的static乐观的optimistic动态的dynamic灵活的flexible抵制resistance敌对antagonism折中eclectic激励motivation潜意识subconscious地位status情感affection欲望desire压力pressure满足satisfaction自我实现的需要needsforself-a

23、ctualization尊敬的需要esteemneeds归属的需要affiliationneeds安全的需要securityneeds生理的需要physiologicalneeds维持maintenance保健hygiene激励因素motivator概率probability强化理论reinforcementtheory反馈feedback奖金bonus股票期权stockoption劳资纠纷labordispute缺勤率absenteeism人员流动turnover奖励reward特许经营franchise热诚zeal信心confidence鼓舞inspire要素ingredient忠诚loy

24、alty奉献devotion作风style品质trait适应性adaptability进取性aggressiveness热情enthusiasm毅力persistence人际交往能力interpersonalskills行政管理能力administrativeability智力intelligence专制式领导autocraticleader民主式领导democraticleader自由放任式领导free-reinleader管理方格图themanagerialgrid工作效率workefficiency服从obedience领导行为leaderbehavior支持型领导supportivel

25、eadership参与型领导participativeleadership指导型领导instrumentalleadership成就取向型领导achievement-orientedleadershipActionlearning:行动学习Alternationrankingmethod:交替排序法Annualbonus:年终分红Applicationforms:工作申请表Appraisalinterview:评价面试Aptitudes:资质Arbitration:仲裁Attendanceincentiveplan:参与式激励计划Authority:职权Behaviormodeling:行为模

26、拟Behavioral”anchoredratingscale(bars):行为锚定等级评价法Benchmarkjob:基准职位Benefits:福利Bias:个人偏见Boycott:联合抵制Bumping/layoffprocedures:工作替换/临时解雇程序Burnout:耗竭Candidate-ordererror:候选人次序错误Capitalaccumulationprogram:资本积累方案Careeranchors:职业锚Careercycle:职业周期Careerplanninganddevelopment:职业规划与职业发展Casestudymethod:案例研究方法Cent

27、raltendency:居中趋势Citations:传讯CivilRightsAct:民权法Classes:类Classification(orgrading)method:归类(或分级)法Collectivebargaining:集体谈判Comparableworth:可比价值Compensablefactor:扌报酬因素Computerizedforecas:计算机化预测Contentvalidity:内容效度Criterionvalidity:效标效度Criticalincidentmethod:关键事件法Davis-BaconAct(DBA):戴维斯一佩根法案Day-to-day-collectivebargaining:日常集体谈判Declinestage:下降阶段Deferredpro

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