课程体系 DACUM工作坊

1、课程体系 DACUM工作坊DACUM工作坊的背景DACUM Workshop-BackgroundDACUM工作坊方法论DACUM Workshop-MethodDACUM现场实操DACUM Workshop-Practicing目录123DACUM工作坊-背景DACUM Workshop-Background1 人力资源 Human resource 2022/8/17 财务Finance 制造Manufacturing 行政公关 Admin & Public Relations 产品开发Product Development 销售&市场Sales & Marketing 信息技术 Info

2、rmation Technology 内部审计 Internal Audit 项目管理 Project Management 领导力&专业发展Leadership & Professional Development 质量&环境&健康安全Quality & Environment & Health Safety 采购&STA Purchas & STA HR战略规划HR strategy planning 招聘recruitment 绩效performance员工关系employee relationship 薪酬与福利commission & benefit 培训与发展training an

3、d development1、企业培训体系建设与规划 Training system planning 2、培训需求调查与培训计划制定 Training demand survey & Training plan draw-up3、课程体系设计与开发 Curriculum system design & develop4、培训师培训 TTT training 5、柯式四级培训效果评估 4-level training effect evaluation。GJT 课程体系目录GJT Curriculum System Contents 4 基于岗位序列的课程体系设计 Position Seque

4、nce-based Curriculum System Design岗位序列Positionsequence职责分析Dutyanalysis 步骤分析Step analysis绩效标准分析KPI analysisKSA分析KSA analysis学习主题theme学习目标target学习方式method评估方式evaluation课程体系设计CurriculumSystem designDACUM工作坊DACUM workshopH R工 作 坊 workshop8月31日Aug.31st11月30日Nov.30thH R学习内容contentDACUM工作坊-方法论DACUM Worksho

5、p-Method2什么是DACUM？What is DACUM ?细致入微地描述了所分析岗位的职责与步骤以及胜任该岗位所需要的知识、技能、态度等。It delicately describes the responsibilities of the position and knowledge skill attitude required for the position competency. DACUM 是Developing A Curriculum 的简称；DACUM Is short for Developing A Curriculum;它是一种高效、经济的工作/职业分析方法；I

6、t is an efficient and economic method for position analysis; 通过准确地描述优秀员工所完成的工作，绘制出一份KSA图表。It will work out a KSA draft by describing tasks finished by outstanding employees. 8/17/20227DACUM 主要应用DACUM Chief ApplicationDACUM 应用DACUM Application培训领域training areaHR其他领域Other area知识题库的设定Knowledge library

7、setup工作流程梳理Work process teasing 岗位职责和任务描述Position duties& task description组织构架分析/岗位层级分析Organization structure analysis/position level analysis绩效考核 指标的设计Performance assessment index design课程体系设计Curriculum system design8/17/20228DACUM样例DACUM example8/17/20229DACUM工作坊布局DACUM workshop layoutScreen 1 2 3

8、 4现场：2-3位HR引导者 On-site: 2-3 HR conductors每组each team： 1位经理 one manager 2-5位业务骨干 2-5 position experts8/17/202210DACUM工作坊原则DACUM workshop principle 将职位级别与论资排辈抛在脑后 throw away position level and social status 与会者人人平等 everyone is equal in the workshop. 在别人的意见上“孵化”新的意见 generate new opinion based on other

9、opinions 一次只允许一个人发言 everyone should make speech each time.提出建设性的意见,而不是一味地给予批评 welcome constructive opinions rather than always criticizing 仔细认真地对待所有的职责/步骤描述 treat duties/ steps description seriously 8/17/202211XXX岗位序列XXX Positionsequence 岗位1Position 1岗位2Position 2岗位3Position 3岗位4Position 4职责 1Duty 1

10、职责 3Duty 3职责 2Duty 2职责4Duty 4职责.Duty .步骤Step 步骤 1Step 1头脑风暴brainstorming步骤 4Step 4步骤 3Step 3步骤 2Step 2步骤 5Step 5 职责Duty 绩效标准KPI 绩效1KPI 1绩效2KPI 2绩效3KPI 3KSA分析KSA analysis K1K3K2S1S3S2A1A3A2DACUM工作坊方法论DACUM Workshop- Method8/17/202212HR 组织架构HR organization chart培训专员Training specialist培训助理Training assi

11、stantPDC专员PDC specialist英语培训师English trainer绩效专员Performance specialist 员工关系专员ER specialist 信息系统专员Information system specialist招聘专员Recruiting specialist 薪酬专员Salary specialist薪酬福利助理C&B assistant 培训专员Training specialist 薪酬福利专员C&B specialist 绩效专员Performance specialist 员工关系专员ER specialist8/17/202213DACUM

12、工作坊现场实操DACUM Workshop-Practicing3STEP 1：梳理岗位职责 Tease position responsibility 时间：15 min15XXX岗位序列XXX Positionsequence 岗位1Position 1岗位2Position 2岗位3Position 3岗位4Position 4职责 1Duty 1职责 3Duty 3职责 2Duty 2职责4Duty 4职责.Duty .步骤Step 步骤 1Step 1头脑风暴brainstorming步骤 4Step 4步骤 3Step 3步骤 2Step 2步骤 5Step 5 职责Duty DA

13、CUM工作坊方法论DACUM Workshop- Method8/17/202216STEP 2：明确步骤 clear each step 时间：30 min17XXX岗位序列XXX Positionsequence 岗位1Position 1岗位2Position 2岗位3Position 3岗位4Position 4职责 1Duty 1职责 3Duty 3职责 2Duty 2职责4Duty 4职责.Duty .步骤Step 步骤 1Step 1头脑风暴brainstorming步骤 4Step 4步骤 3Step 3步骤 2Step 2步骤 5Step 5 职责Duty 绩效标准KPI 绩

14、效1KPI 1绩效2KPI 2绩效3KPI 3DACUM工作坊方法论DACUM Workshop- Method8/17/202218STEP 3：明确绩效标准 Clear Performance standard时间：30 min19XXX岗位序列XXX Positionsequence 岗位1Position 1岗位2Position 2岗位3Position 3岗位4Position 4职责 1Duty 1职责 3Duty 3职责 2Duty 2职责4Duty 4职责.Duty .步骤Step 步骤 1Step 1头脑风暴brainstorming步骤 4Step 4步骤 3Step 3

15、步骤 2Step 2步骤 5Step 5 职责Duty 绩效标准KPI 绩效1KPI 1绩效2KPI 2绩效3KPI 3KSA分析KSA analysis K1K3K2S1S3S2A1A3A2DACUM工作坊方法论DACUM Workshop- Method8/17/202220什么是知识-K？What is knowledgeK? 知识-经验的固化Knowledgesolidified experience一般满足三个条件conditions：1、被验证过的verified;2、正确的correct;3、被人们相信的convinced;什么是技能-S？What is skillS ?运用知识

16、/经验执行的一种活动方式或动作方式。Action to use knowledge如：1、跳绳rope skipping、 打字type writing 2、识别变速箱的一个零部件Identify one part in gearbox3、运用8D方法分析异响问题Solve noisy issue with 8D 什么是态度-A？What is attitudeA ?个体对特定对象所持有的稳定的心理倾向，并由此产生的行为倾向性。Steady mental disposition and behavior tendency 如：勤奋hardworking 认真serious 专注concentr

17、ation礼貌courtesyKSA8/17/202221KSA提取KSA extraction 出色完成一个工作步骤需要哪些KSA？ Which KSA are required to finish work?类别category具体内容content示例example知识knowledge1、事实truth2、概念concept3、原理（记忆或理解）Principle (memory/understanding) 数据的类型Data type技能skill1、原理（运用）Principle (application)2、流程方法、工具Process、tools3、问题解决Problem s

18、olving1、电话沟通的基本技巧Telephone communication skill2、数据收集的流程、工具、模板Processtoolmodel of data collecting3、消除客户提供信息的抗拒心理How to remove psychological resistance for information providing 态度attitude态度attitude礼貌、细致courtesy、carefulness示例：工作步骤-收集数据Example: work step collect data8/17/202222STEP 4：KSA分析 KSA analysis

19、 时间：30 min23成果Achievement1234理清本岗位序列 clarify position sequence梳理自身岗位的工作职责tease position responsibility 明确岗位所需的知识、技能、态度Clear up KnowledgeskillAttitude 明确岗位的绩效标准Clear performance standard DACUM工作坊今日成果 DACUM workshop Todays achievement8/17/202224学习内容1Content 1学习内容3Content 3学习内容5Content 5学习内容2Content 2学

20、习内容4Content 4学习内容6Content 6XXX岗位XXXposition 学习内容7Content 7学习内容8Content 8学习内容9Content 9学习内容.Content XXX岗位序列XXX Positionsequence 岗位1Position 1岗位2Position 2岗位3Position 3岗位4Position 4职责 1Duty 1职责 3Duty 3职责 2Duty 2职责4Duty 4职责.Duty .步骤Step 步骤 1Step 1头脑风暴brainstorming步骤 4Step 4步骤 3Step 3步骤 2Step 2步骤 5Step

21、5 职责Duty 绩效标准KPI 绩效1KPI 1绩效2KPI 2绩效3KPI 3KSA分析KSA analysis K1K3K2S1S3S2A1A3A2DACUM工作坊方法论DACUM Workshop- Method8/17/202225 人力资源human resource 采购&STA Purchas & STA 2022/8/17 财务Finance 制造Manufacturing 行政公关Admin & Public Relations 产品开发Product Development 销售&市场Sales & Marketing 信息技术Information Technology 内部审计Internal Audit 项目管理Project Management 领导力&专业发展Leadership & Professional Development 质量&环境&健康安全Quality & Environment & Health Safety HR战略规划HR strategy planning 招聘recrui