餐厅类饭店交流用语

1、饭店交流用语欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine ,很好，nks . And you ?。您好吗？、e to our ho(restaurant , shop).欢迎到宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our ho.愿您在宾馆过得愉快。6、I hope you will enjoy yo

2、ur stay with us.希望您在宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！用语：8、*ho, front desk . Can I help you?*饭店，前厅。您找谁？9、Sorry , Ive dialed the wrong number .对不起，我拨错号了。10、May I speak to

3、 your general manager?能和Speaking.总经理说话吗？我就是。11、Sorry , he is not in at the moment .对不起，他现在不在。Would you like to leave a message ?您要留口信吗？12、Par.对不起，请再说一遍，好吗？I beg your par.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日！15、Happy new year!新年！16、Merry Christmas!圣诞！17、Have a nice holiday!假日！

4、18、Wish you every sucs!祝您成功！答谢和答应语:19、nk you (very much) .您（非常感谢）。20、nk you for your advice (information , help)感谢您的忠告（信息、帮助）。21、Its very kind of you .，您真客气。22、You aree .不用谢。23、Noall.不用谢。t mention it .不用谢。24、Its my pleasure .非常高兴为您服务。(With pleasure.) (My pleasure.)25、I am at your service .乐意为您效劳。26、

5、nk you for staying in our ho.感谢您在酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry ,Its my fault.很抱歉。那是过错。30、Sorry to have kept you waiting .对不起，久等了。31、Sorry toerrupt you .对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、ts.没关系。35、Lets fet it.算了吧。征询语：36、Can(May)I help you?我能

6、帮您什么吗？Yes, please.好的。37、What can I do for you .我能为您干点什么？38、Is there anything I can do for you ?能为您效劳的吗？39、Just a moment , please.请稍等一下。40、May I use your phone?我能借用您的Certainly.当然可以。Yes, of course .当然可以。吗？指路用语:41、Go upstairs/downstairs.上楼/下楼。42、Its on the second (third) floor .在二（三）楼。43、Excuse me.对不起。

7、Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走Turn left /right.往左转/右转。45、Itshe lobby near the main entrance.在大厅靠近大门。46、Itshe basemenof the corridor.在室走廊尽头。提醒用语：47、Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Pleaset leave anything behind.请别遗忘您的东西。50、t worr

8、y.别担心。51、Take it easy.放心好了。52、Pleaset smoke here.请不要在这边抽烟。告别语：53、Goodbye.再见。54、See you late.再见。55、Good night .晚安。56、See you tomorrow.明天见。57、Goodbye andnk you for coming.再见，您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您

9、好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间。4、Please pay at the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeng .May I come in?客房服务员，我可以进来吗？7、Leave your lau

10、ndryhe laundryhe laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you.我希望没有打扰您。9、One moment ,madam. Ill bring them to you right away .等一会儿，夫人。我马上送来。10、Ill send for an electrin( doctor , )我给您请电工（大夫）。餐饮部：11、Sit down , please .Here is the.请坐，给您菜单，先生。May I take your ord

11、er ,sir?您要点菜吗？12、What would you like to have ,coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast.早餐 7 点到 9 点。 11:30a.m.to1: 30p.m.forch.午餐 11 点半到 1 点半。 6:30p.m.to 8:30p.m.for dinner.晚餐 6 点半到 8 点半。15、Her

12、e is the bill. Please sign it.这是您的帐单，请签字。销售用语：1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hoand tariff.这是介绍饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount.给您九折。4、Well offer tour guides complimentary breakfasts.给陪同提供免费早餐。5、We accept your te

13、rms.接受您的条件。用语：6、May Iroduce myself?让我介绍。7、May I present you a litter souvenir?请接受的一点小纪念品。8、Lets drink to our friendship!为的友谊干杯！9、Let me proe a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意见用语：11、How do you like Chifood?您喜欢中国菜吗？12、What do you think of our service ?您对的服务意见？

14、13、nk you for your comments(compliment, suggestions).您给提的意见（赞扬、建议）。14、Im afraid its against the hos regulations.这是饭店规章制度的。15、In our howet accept tips.饭店是不收小费的。Its our pleasure to serve our guests well.为能为客人服务好而感到高兴。nk you all the same.然而，还是要您。16、Im afraid youll have to pay for thedamage.您必须赔偿。17、nk

15、you forling us about it.您告诉Ill looko the mater right away.我马上去处理这件事情。18、Iare you it wonppen again.我保证此类事情不会再发生。19、Pleaset worry ,sir (madam)先生（夫人），请不必担心。I; send someone up to your room right away.我马上派人到你的房间去。20、I cant guarantee anything ,but Ill try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion (color ,size ,design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out o