教学课件·初级商务英语听说

1、Unit 1Meeting PeopleIn this unit we will talk about greeting people introducing oneselfintroducing othersfinding topics for small talksStarting-upGreetingIntroducing peopleSmall talksRole playLeisure time1 Starting-up Talk with your partner in what situations peopledo the following to greet each oth

2、er. Greetingmay come along with body language inaddition to speaking. 2 Greeting It is common for people to greet and introduce each other in business world. Therefore, it is the first step to communicate with people by learning to greet and make introductions. Greeting is a way of being friendly an

3、d polite to someone. People may use different ways of greeting in different situations. 2.1Formal and informal greetingsA Listen to the conversations and decide which are formal and which are informal by putting a tick () in the correct box.B Listen to the conversations again and fill in the blanks.

4、C Pair work. Make dialogues according to the given situations with your partner in proper ways.2.2Questions and replies during greetingsQuestions can keep a conversation going on, which may help you to know more about someone. After people meet each other, they always ask questions. A You are going

5、to hear six questions. However, the questions are not in the same order with the replies on the right. Please match them by writing down the numbers of the questions in the proper places.B Listen to the six questions again and write down each of them.3Introducing PeopleGreeting can also be seen as a

6、 way of starting a conversation. After greetings, it is very common for people to make introductions to those they meet for the first time. 3.1Introducing oneselfIn some situations, people may introduce themselves in public before a presentation or during an interview. It would be very helpful to ma

7、ke a good impression by introducing oneself successfully.A Listen to the self-introduction of Connie during an interview and fill in the blanks.B Pair work. Choose one business card and play his or her role. Introduce yourself to others. Give as many details as you can. In addition to the informatio

8、n on the card, you may invent more information as you wish.3.2Introducing othersA Listen to the introductions to the three CEOS and write down their names in the proper places.B Listen to the introductions again and fill in their personal information card as follows.3.3Meeting a client at the airpor

9、tBob Nelson is a client from the Great Britain. Tom Clinton and Anna Anderson, sent by his Chinese partners, greet him at the airport.A Listen to the conversation and fill in the missing information in the following sentences.B Listen to the conversation again and answer the following questions.C Gr

10、oup work. Play roles of the three and practice the dialogue. You may use the answers in Exercise A and B for your reference.3.4Introducing a senior executive in the officeSarah Salice, a senior executive (高级行政主管) from the head office of Simens(西门子公司), is on a business trip to the companys division (

11、分公司) office in Shanghai. Peter Wang, president in charge of the Shanghai division office, greets her in the office. A Listen to the conversation and decide whether the statements are true or false by putting a tick () in the correct box.B Listen to the conversation again and complete the following s

12、entences:3.5Attending an international conferenceAn international business conference is held in New York. Businessmen from different countries are introducing themselves and talking.A Listen to the conversation and fill in the missing information in the table.B Pair work. Play roles of the three an

13、d practice the dialogue. You may use the table in Exercise A for your reference.4Small TalksWhen people first meet in business, they may greet and introduce each other. Moreover, before the business discussion begins, there are often “small talks”. Anyway, people from different countries would proba

14、bly ask improper questions due to different cultural background. A Listen to the conversation between an American client Mr. Harry Smith and a Chinese manager Wang Lin. Write down the questions in the proper places. B Pair work. Find some topics you can talk about during small talks when you meet pe

15、ople in business. Make dialogues according to each topic.5Role PlayMake a group of three and role play the three famous people mentioned in 3.2 in this unit. Read all of their personal information cards carefully. Suppose three of you meet at an international business conference. Please greet each o

16、ther, introduce yourselves and then have a small talk. After the first round, exchange roles. The following language focus may be helpful. 6Leisure Time: A Song Welcome To My Party. This is John and this is Sue.Hello, how are you? How do you do? Sues from England, and John is, too.Were very pleased

17、to meet you.Welcome to my party. Come in and sit downWelcome to my party, and Welcome to my town, welcome to my town.Hello, John. Hello, Sue. My names Tom.How do you do? This is my house, and my party, too.Im very pleased to meet you. (chorus)Come in and sit down. Close the door.Take a seat or sit o

18、n the floor.You and your friends are welcome here.Have a glass of beer. (chorus)Unit 2InterviewsIn this unit we will talk about interview preparation interview processinterview techniqueinterview practice Starting-upInterview PreparationInterview ProcessInterview TechniqueInterview PracticeSpeaking

19、Task: Role Play1 Starting-up “Interview is a game in which I deal the cards, butyou hold the aces. Its up to you to play them.” Thisstatement is made by an interviewer. How couldyou understand the sentence? Exchange your ideawith your partner. Interview Preparation 2.1Interviewers questions and inte

20、rviewees questions During an interview, the interviewer may ask questions to keep the conversation going. However, the interviewee may also ask questions. A Listen to 10 questions and try to find out which ones are the interviewers questions and which ones are the interviewees questions. B Listen to

21、 the conversations again and fill in the blanks.C Pair work. Discuss with each other on more questions asked by interviewers and interviewees during an interview.2.2Useful tipsNow you may have some ideas about what kind of questions the interviewers might ask during an interview. Anyway, that is not

22、 the whole story. As a successful interviewee, youre supposed to have some beliefs in your mind before you are standing in front of an interviewer. There are some useful tips to help you with your preparations before an interview.A Listen to the recording once and fill in the missing words in each s

23、tatement. B Read the eight sentences again and discuss in small groups on other important factors necessary for a successful interview.2.3 Trick Questions “What is your biggest weakness?” This question is so typical of interviews，you must be well-prepared before that. Now, are you ready for these in

24、terview trick questions? Here are some tips to answer them.A Listen to the recording once and write down four trick questions. B Listen again and then choose the right answers to the questions. C Pair work. Play roles of an interviewer and an interviewee. Please ask each other these four questions a

25、nd get your own answers.3Interview Process 3.1A Secretary vacancyAfter you know most of the important factors for a successful interview, it is a good idea to learn some situations of interviewing. Suppose the Apple Computer Trading (Shanghai) Co., Ltd is looking for a secretary recently, and two gi

26、rls are coming for the interview. A A brief resume with missing information for each candidate has been given as follows. Listen to the two dialogues and fill in the missing information in the following resumes. Each dialogue will be spoken twice.B Suppose you are the manager of the HR Department, R

27、ichard Lee. According to the information of these two candidates, which one do you think is more suitable for the position of a secretary? Discuss in small groups.3.2Interviewees benefitsEdward Smith, the HR department manager with the IBM, is meeting a candidate Joe in his office. The dialogue you

28、are going to hear is the last part of the interview. Listen to the dialogue twice and fill in the missing information.4Interview TechniqueA successful interview is not only a process of language communication but also a nonverbal one. What you say during an interview is just as important as how you

29、say it. The following passage is about “eye contact”, which is one of the most important techniques to help you during an interview. Listen to the passage twice and decide whether the statements are true or false by putting a tick () in the correct box.5Interview PracticeThe candidates always pay mo

30、re attention to the question-and-answer part during an interview. Look at the following long dialogue. The questions of the interviewer have been given as follows. Suppose you are the interviewee during this interview, what would you say to answer each question?A Read the following questions careful

31、ly and try to give answers to them according to your own expectations.B Listen to the dialogue twice. Write down the answer to each question.C Pair work. Play roles of an interviewer and an interviewee according to your own experience. You may use the dialogue above for your reference. The following

32、 Language Focus may also be helpful.6Speaking Task: Role PlayThere are two advertisements from four companies, including Nestle and DHL. Work in groups of three and play the roles of two interviewers and one interviewee. During the interview, use the following interview evaluation form to record the

33、 interviewees performance. One of the interviewers is responsible for asking questions, the other one for completing the evaluation form. Each group may choose one ad for your reference. After the first round, exchange the roles. 7Leisure Time: A JokeAn engineer, a physicist, and a lawyer were being

34、 interviewed for a position as chief executive officer of a large corporation. The engineer was interviewed first, and was asked a long list of questions, ending with How much is two plus two?The engineer excused himself, and made a series of measurements and calculations before returning to the boa

35、rd room and announcing, Four.The physicist was next interviewed, and was asked the same questions. Before answering the last question, he excused himself, made for the library, and did a great deal of research. After a consultation with the United States Bureau of Standards and many calculations, he

36、 also announced Four.The lawyer was interviewed last, and was asked the same questions. At the end of his interview, before answering the last question, he drew all the shades in the room, looked outside the door to see if anyone was there, checked the telephone for listening devices, and asked How

37、much do you want it to be?Unit 3Day-to-Day WorkIn this unit we will talk about a secretarys worka managers workStaffs workStarting-upA Secretarys WorkA Managers WorkStaffs Work1 Starting-up Read this news extract: Utah goes to 4-day work week to save energyStarting from next month, thousands of gove

38、rnmentemployees will only work 4 days per week and each day forten hours, in an effort aimed at reducing energy costs andCommuters gasoline expenses July 3, 2011; 302 PM EDT A This new work-hour policy has aroused an instant worldwide argument the moment its carried out. If you are involved, which w

39、ould you prefer, 10 hours everyday for 4 days a week or 8 hours everyday for 5 days a week? Exchange your ideas with your partner.B Listen to five persons opinions on this policy. Tick () the opinions which are for it. 2 A Secretarys Work 2.1 A Susan has just taken up a job as a secretary in Sherato

40、n Hotel. Listen to the dialogue between Bob and her and then pick out from the box the expressions you hear in the dialogue. B Listen to the dialogue again and answer the questions.2.2 Its nine oclock in the morning. Susan andManager Mr. Chen are talking about todayswork. Listen to the dialogue and

41、then choose the right answers to the questions.2.3Susan is busy dealing with phone calls thewhole morning.Listen to two calls and note down the messages.2.4Its 220 in the afternoon. Mr. Brown arrives at the office. Susan receives him. Listen to the dialogue and fill in the blanks with the missing in

42、formation.2.5Susan isnt feeling well today. She has taken asick leave. And she is calling a colleague in theoffice to help her out with the following work. Work in pairs and make a dialogue on the phonebetween them.The three business letters on her desk should be mailed out before noon.Tell Mr. Zhan

43、g that Mr. Zhou Wei from Tsingtao Brewery Co., Ltd. will come to visit him at 2: 20 p.m.The catalogue and price list of the new products have to be sent to their branch office today. 3A Managers Work 3.1 A Work in pairs and discuss about your understanding about the saying “A manager is a manger is

44、a manger”. Then tick() the things you think a manager usually does. 3.3Meeting a client at the airportB Mr. Chen is a sales manager in Sheraton Hotel. Listen to Mr. Chens talk about his work.Tick() the things he does in work.C Listen again. And then choose the right answers to the questions.3.2Mr. C

45、hen is talking with a clerk. Listen to the dialogue and then choose the right answers to the questions.3.3Mr. Chen is going to have a meeting. Listen to the dialogue and fill in the blanks with the missing information.4Staffs Work 4.1A Guess what office scenes cartoons portray. Discuss your results

46、with your partner.B Listen to five dialogues about the scenes in A. Match the dialogues with their corresponding scenes.4.2 Listen to two dialogues. Note down what thepeople in each dialogue are talking about andmark the expressions above that you hear thespeakers using in each dialogue.3.5Attending

47、 an international conference4.3A Work in pairs. You make requests and your partner responds to you. Try to be polite and indirect when making requests. Requests:Ask your colleague to help dealing with the copier.Ask your colleague to send some e-mails for you. Ask your manager for a day off on Monda

48、y.Ask your colleague to stay late to finish the report.B Listen to four model dialogues about the same requests in A. Compare them with your work. C Listen again. Mark “Yes” or “No” of each response the colleague makes to the request by putting a tick () in the corresponding box.Unit 4Working Enviro

49、nmentIn this unit we will talk about giving directions in an office buildingdepartmentswork conditionswork stressStarting-upGiving Directions in an Office BuildingTalking about DepartmentsWork ConditionsTalking about Work Stress1 Starting-up A Hot Desk is something new in work places. Listen to a sh

50、ort dialogue about it and answer the two questions.1) What does “hot desk” mean? 2) Why does Zoe think hot-desking a good idea? B Work in pairs. Whats your idea about hot-desking? Exchange it with your partners.2Giving Directions in an Office BuildingBAE SYSTEMS is a British group engaged in the dev

51、elopment, delivery and support of advanced defense and aerospace systems in the air, on land and at sea globally. 2.2Questions and replies during greetings2.1 Make sentences with the expressions in thebox. Then check your results with your partner.2.2Rose is a receptionist at BAE SYSTEMS. NowListen

52、to her three talks to visitors and fill in themissing information in the directory.2.3Here comes a visitor who is asking fordirections. Listen carefully and fill in the blankswith the information you hear.2.4 Building plan A Listen to dialogues and mark out the right locations of the offices in the

53、plan.B Work in pairs. Make dialogues with your partner about asking and giving directions according to the building plan in A.3Talking about Departments 3.1Match departments with their corresponding duties. 3.2Introducing others3.2 Listen to four short conversations among employees working in BAE SY

54、STEMS. Make judgment which department they work in. 3.3Meeting a client at the airport3.3 Miss Morrison is a new comer to Businesses Department. Mr. Griffiths, MD of Businesses introduces the department to her. Listen to the dialogue and supply the missing words in the blanks.3.4Organization chart i

55、s a chart showing the linesof responsibility between departments of alarge organization. So looking at anorganization chart will be a good way of knowing thestructure of the company. Mrs. Hona Davies is theChief of Staff in BAE SYSTEMS. Here she isexplaining the organization chart of the Group to a

56、newmember, Mr. Kevin Taylor.3.4Introducing a senior executive in the officeSarah Salice, a senior executive (高级行政主管) from the head office of Simens(西门子公司), is on a business trip to the companys division (分公司) office in Shanghai. Peter Wang, president in charge of the Shanghai division office, greets

57、 her in the office. A Listen to the dialogue once and fill in A to D four boxes the missing information.B Listen to the dialogue again and tick () the organization terms you hear in the dialogue. C Mrs. Hona hasnt finished her introduction yet. Suppose you are Mrs. Hona. Now work with your partner t

58、o finish it according to the organization chart in A and remember to use the terms listed in B.4Work Conditions4.1 There is always a comment-box in a company. Listen to the five comments from below and answer the questions respectively. 4.2Listen to the persons talk and tick () out what his job is.4

59、.3 Steve is talking with Ms. Wilson in Personnel Department about the work conditions of his job. Listen to the dialogue and choose the right answers to the questions.4Small Talks4.4 There is a list of work conditions. First complete the list with what you think should be work conditions. And then d

60、iscuss which work conditions are important in different situations.5Talking about Work Stress5.1 Make sentences according to your judgment onthese three professions. Then compare themwith your partners.5.2Listen to three people talking about their jobs.Cross () the things they dont like and tick()th