3938国开电大专科《管理英语2》期末考试第三题阅读理解判断题库[考试珍藏版]

1、 3938国开电大专科管理英语2期末考试第三题阅读理解判断题库考试珍藏版说明：更新至2021年7月试题，可以根据试题首字母音序查找试题及答案。试题An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the co

2、mpany s business scope, recent situation and future development. The main parts of an annual report usually include chairman? s letter, financial statements and operation analysis. CHAIRMAN S LETTERUsually, an annual report should contain a letter from the chairman. The letter should provide details

3、 about the successes and the challenges of the past year. It should also include the future outlook for the company. OPERATION ANALYSISThe operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introd

4、uce business acquisitions and other important issues. FINANCIAL STATEMENTSThe financial statements are very important for an annual report. People can know the company s performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and l

5、oss statement. The second one is the balance sheet. And the third one is the cash flow statement.An annual report of a company provides some information about its business performance for certain people.答案TPeople can know everything of the company from the annual report.答案FAn annual report usually i

6、ncludes chairman s letter, financial statements and operation analysis.答案TA chairman s letter should include the strategic direction moving forward.答案TThis passage is mainly about the main parts of an annual report.答案T试题Cross training is training an employee to do a different part of the organizatio

7、n，s work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees

8、as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of ho

9、w their designs worked, or didnt work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits

10、 and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Dont decide which employees are ready for a change based on their age or performance.Cross training is training an employee to d

11、o a different job in a different company.答 案FCross training is beneficial not only for managers but also for employees.答案TCross training can apply to almost any position and almost any industry.答案TNot all employees are suitable to be cross trained.答案TYou can decide which employees to be cross traine

12、d according to their age.答案F试题Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for managers because it provides more flexibility in manag

13、ing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry, I c

14、ross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked, or dicin t work, in the field, Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the cus

15、tomer queue gets too long.As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Dont decide which e

16、mployees are ready for a change based on their age or performance.Cross training is training an employee to do a different job in a different company.答 案FCross training is beneficial not only for managers but also for employees.答案TCross training can apply to almost any position and almost any indust

17、ry.答案TWhen you prepare cross training plans, the only consideration is the company benefits. 答案FYou can decide which employees to be cross trained according to their age.答案F试题Cross training is training an employee to do a different part of the organization，s work. Training worker A to do the task th

18、at worker B does and training B to do A s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, make

19、s them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or dicin t work, in

20、 the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefully sele

21、ct the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don t decide which employees are ready for a change based on their age or performance.Cross training is training an employee to do a different job in a different company.

22、答 案FCross training is beneficial not only for managers but also for employees.答案TCross training can apply to almost any position and almost any industry.答案TNot all employees are suitable to be cross trained.答案TYou can decide which employees to be cross trained according to their age.答案F试题Good commun

23、ication skills are the key to success in life, work and relationships, Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.The steps for good communication skills； (l)Know what to say. Understand

24、clearly the purpose and intent of your message. (2)Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language. (3)Listen. After youve finished talking, you should stop, listen, and look for feedback and clues of comprehension, (4)Reach understandin

25、g. To communicate well is to understand and be understood.More Tips for Developing Good Communication Skills： (l)The better you are able to express yourself, the better your ability to communicate. (2)Practice your listening skills. Be considerate of other speakers by waiting until they are done bef

26、ore stating your views. (3)Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding. (4)Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking. When you take the

27、time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, your each higher levels of mutual understanding and cooperation while successfully attaining your goals.A message must be understood,

28、interpreted or delivered correctly with communication.答 案FWhen you talk with others you can pay little attention to your body language.答案FThe better you are able to understand others, the better your ability to communicate.答 案FBefore stating your opinions, youd better let the speaker finish his or h

29、er talking first.答案TDont argue or debate with others if you feel angry or displeased.答案T试题GOOD COMMUNICATION SKILLS - KEY TO ANY SUCCESSGood communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding,

30、frustration, or even disaster by being misinterpreted or poorly delivered.THE STEPS FOR GOOD COMMUNICATION SKILLS：Know what to say.Understand clearly the purpose and intent of your message.Know how to say.Begin by making eye contact, which shows confidence. Then pay attention to your body language.L

31、isten.After you ve finished talking, you should stop, listen, and look for feedback and clues of comprehension.Reach understanding.To communicate well is to understand and be understood.MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：The better you are able to express yourself, the better your ab

32、ility to communicate.Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.Avoid trying to communi

33、cate when in an emotional state. Take time to consider your position through before speaking.When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels

34、 of mutual understanding and cooperation while successfully attaining your goals.A message must be understood, interpreted or delivered correctly with communication.答 案FWhen you talk with others you can pay little attention to your body language.答案FThe better you are able to understand others, the b

35、etter your ability to communicate.答 案FBefore stating your opinions, you d better let the speaker finish his or her talking first. 答案TDon t argue or debate with others if you feel angry or displeased.答案T试题Feedback from your customers is very important. The more information you have from them, the mor

36、e competitive you will be in your field. The following techniques will help you know what the customers think of your business.Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked wha

37、t they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways forgetting feedbac

38、k. For example, you can act as one of the customers in a wheelchair, and see how youre treated.Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. Use questionnaires and surveys. This is one of the most well-es

39、tablished feedback techniques. When well-conducted, they usually work well. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication w

40、ith the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.H

41、otel customers and hotel staff think the same about breakfast.答案FA good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.答案TIts not necessary to know about the customers needs and preferences.答案FQuestionnaires are useful in getting feedback from

42、customers.答案TFront-line staff have nothing to do with improving customer service.答案F试题Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your

43、business.Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are

44、 quite different.Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you re treated.Use a focus group. Foc

45、us groups are representatives of customers whose job is to provide you with information on their needs and preferences.Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.Encourage your front-line staff to build st

46、rong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.You may deliver the best service in the

47、 world. But if it is not what people want, you re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.Hotel customers and hotel staff think the same about breakfast.答案FA good or bad experience of a customer in a wheelchair

48、in your shop shows whether your service is good or not. 答案TIt s not necessary to know about the customers needs and preferences.答案FQuestionnaires are useful in getting feedback from customers.答案TFront-line staff have nothing to do with improving customer service.答案F试题Hiring the right employee is a c

49、hallenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you c

50、an use to select the right employee. Design an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description.Ask the right job interview questions. The purpose of the interview is t

51、o find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. Y

52、ou need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate.Hiring the wrong employee is expensive, costly to a company, and time consuming.答案TA company has to spend a lot of money hiring a right employee.答案FAn advertisement with a clear tar

53、get will make all candidates lose courage.答案FWell designed interview questions can help you know more about the candidates,答案TWork experience is one of the primary things for an employer to verify in background checking.答案T试题Hiring the right employee is a challenging process for a company. A bad hir

54、e not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee. Design

55、 an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description.Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit

56、 to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, cr

57、edentials, skills, and experience are actually possessed by your candidate.Hiring the wrong employee is expensive, costly to a company, and time consuming.答案TA company has to spend a lot of money hiring a right employee.答案FAn advertisement with a clear target will make all candidates lose courage.答案

58、FWell designed interview questions can help you know more about the candidates.答案TWork experience is one of the primary things for an employer to verify in background checking. 答案T试题If you take the following steps， you can make a satisfactory annual report. And your boss and other supporters will be

59、 impressed.Defining your accomplishments. What difference did you make? What has changed in your community or field because of your work over the past year? Take all of your activities over the last 12 months and divide them into three to five major accomplishments.Less is more： Be selective. If you

60、 include everything, the annual report becomes cluttered with information. You should think about what you want to focus on, and then select statistics to represent that and highlight key achievements with photos, or case studies, etc.Adding visuals and charts： Visuals and charts can reduce the need