英语邮件写作.

1、How to Write an English EmailContents Purposes 目的 Format 格式 Principles 原则 Requirements 要求 Examples 案例分析 Words and Sentences 例句PurposesA business email is one that can clearly & effectively deliver your intention, meaning, background or reason. 邮件主要是用来清晰、有效的传达你的目的、意图、背景或动机。Why are good business writi

2、ng skills important? 为什么好的邮件写作技巧很重要？1.Customers see your writing more than they see you. 客户见到你的邮件比见到你本人的机会要多的多。2.Good writing skills show that you really care. 好的写作技巧能够表达你的真实意图。3.Good writing skills contribute more forcefully to arguments/persuasion/selling. 好的写作技巧能够给予争论、劝告及推销强有力的支撑。4.Good writing s

3、kills reduce risk of losing a customer or damaging a customer relationship,and foster good relationships with colleagues. 好的写作技巧能够降低丢失客户 和损害客户关系的风险，并且可以培养同事间的良好关系。常见的商务英语电子邮件：写信人Email地址、收信人Email地址、抄送收信人Email地址、密送收信人Email地址。主题称呼、开头、正文、结尾句。礼貌结束语。写信人全名、写信人职务及所属部门、地址、电话号码、传真等。基本格式 Dear Mr. xx/Mrs. xx/Si

4、r/Madam/all， 正文 Best Regards, /Yours Sincerely, XXXFormat商务英语电子邮件写作应遵循的5C原则：Correctness 正确Conciseness 简明Completeness 完整Clearness 清晰Courtesy 谦恭Principles1. Start With an Appropriate Salutation 邮件开头称呼要恰当：商务信件中要特别注意称呼的礼貌得体。 a. 如不知对方姓名只知头衔，可用 Dear + Title作为称呼或Dear Sir/Sirs, Dear Madam/Madams, Dear Sir o

5、r Madam； b. 如只知对方姓名不知性别，可用Dear+全名； c. 如邮件为一封通函，则用Dear All作为邮件称呼。 “Hi” 更适用于随意的场合。 But dont assume that formality is always the right answer. If youre writing to a friend, using “Dear” plus their surname is going to seem oddly stilted。 正式的用语并不是万能的。当给你的朋友写邮件时，用“亲爱的+姓”就显得异常别扭。 If in doubt, “Dear first n

6、ame” will usually work just fine. 当你判断不出哪种场合该用什么称呼合适，你可以使用“亲爱的+名”来应付所有情况。Requirements2. Get Straight to the Point 直奔主题Your correspondent wont want to wade through paragraphs of waffle so get straight to the point. 相信阅读你邮件的人不会愿意仔细浏览你那空洞无聊的长篇大论，所以你需要直奔主题。You may well need to include more details, but

7、if you put the important point up front, your email is more likely to get a timely response. If your question comes too far down, the recipient may not even realize that you need a reply。当然，你需要再增加更多的细节内容。若将邮件重点放到内容的开头，你将收到更加及时的回复信息。如果你的问题在邮件后头，收信人可能都不会意识到你在等他回复。Examples:Could you provide the quotati

8、on of the following projects?可否提供如下项目的报价？Id like to discuss the revisions with you. Would Tuesday at 2pm be a good time?我想和你谈谈修订的事。这周二下午两点您有空吗？Ive attached the documents you requested at our meeting yesterday。昨天会议上您要求的文件已附上，请查收。3. Keep it Short 内容言简意赅Try to keep your email as short as possible. Make

9、 the paragraphs short, too long paragraphs can be difficult to read and take in。尽可能将你的邮件内容写得简单明了。文章太长不易阅读和吸收。4. Use Numbered Points 将内容编号对于那些为了咨询或提供各种问题的邮件，最好将问题一点一点的列举出来，以便于他人对每个问题作答，尤其当某些人更倾向于对问题只回答“是”和“否”的时候。5. Re-read and Use Spell-Check 重新阅读一篇，校对拼写错误排版或拼写错误有时能导致对一个单词的误解。尤其当你用邮件来沟通专业性内容时，这样的错误就可

10、能会引起某些问题。6. Make Your Signature Useful 充分利用邮件签名签名是信件中一个常用而重要的元素，签名可以增进人际沟通，并且可以向对方表达诚意。同时，可以使您的身份或所属公司的信息一目了然。 签名都要写一些什么？1.包括你的姓名，完整的地址，电话，传真，电子邮件地址,，网站地址（这都是根据自己需要来选择的）。2.你的标志logo以及一些有标志性的东西。3.可以打关于你的小推广什么的 （如本公司的参展微信信息）。ExamplesDear David and Steve,-（Salutation）Good afternoon.On May 10, 2010, a ra

11、id action against this target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us with verification report and price certificate. Samples would be sent to you soon. Thank you.Should you have any comments or suggestions, please contact us at any time. Be

12、st Regards,-（Complimentary Close）Sincerely yours, Yours truly, Best wishes , 周末可以Nice weekend! 新年可以 Happy New Year! 关系好的，或者描写的是一个双赢局面的用 CHEERS 也不错 Piggy Zhu-（Signature）=Shanghai GreRoyalt & Co.,2505, Universal Mansion168 Yu Yuan Lu, Shanghai 200040Tel.: +86 21 5108 2633fax.: +86 21 6249 3321please v

13、isit www. 改错：请指出如下邮件不规范之处Hi, Im sorry about this. Now,we have been clear about the problem about our system. There is a new colleague joining our team,and he will arrange for checking the system. Because he is busy with another requirement now,he will give us the optimal plan after finishing that on

14、e. Regards!原文整篇邮件的格式（称呼、落款等）不规范，英文书信中标点后面必须空一格。 语句不完整，this指什么？ 同一个句子中连续出现2个about，重复。后一个应该为of，表示从属关系。 语句表达不合理，在发信方对于出现的问题十分焦急的情况下应告知对方承诺解决的时间以及相应的计划等，不能用责任人不在或没有时间来推脱。问题点Dear Mr.XXX, Im sorry about the problem of our system. I sincerely apologize for it and well try our best to solve the problem in a

15、 week. （此处可加上具体的解决方案）Please contact me if you have any question. Best Regards， XXX修改稿1.Initiate a meeting 发起会议发起会议I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown 通次电话,你和Ben有没有空?I would like to hold a

16、 meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。Wed like to have the meeting on Thur. Oct 30. Same time. 十月三十号(周四),老时间,开会。I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。Wo

17、rds and Sentences2. Seeking for more information/feedbacks/suggestions 咨询信息咨询信息/反馈反馈/建议建议Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议!What is your opinion on the schedule and n

18、ext steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?Feel free to give your comments. 请随意提出您的建议。 Any question, please dont hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any qu

19、estion on this. 有任何问题,欢迎和我联系。Your comments and suggestions are welcome! 欢迎您的评论和建议! May I .Kindly would you pls .Should you have any questions, pls feel free .Look forward to +接名词或者动名词。另外一个，英语其实很多时候不喜欢以人为主语。譬如。I appreciate your promptly feedback 就不如 Your promptly feedback is highly appreciated! 地道，不要

20、一篇文章里全是以 “I”， “WE”开头的句子。3. Attachment 附件附件I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。Attached please find todays meeting notes. 今天的会议记录在附件里。Attached is the design document, please review it. 设计文档在附件里,请评阅。 For other known issues related to individual features, please see attache

21、d release notes. 其他个人特征方面的信息请见附件。Please refer to attachment. 请参阅附件。4. Thanks note 感谢感谢Thank you so much for the cooperation感谢你的合作! Thanks for the information 谢谢您提供的信息! I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。Thanks for your attention! 谢谢关心

22、! Your kind assistance on this are very well much appreciated. 我们对您的协助表示感谢。 Really appreciate your help! 非常感谢您的帮助!缩写：ASAP = As Soon As Possible 尽快FYI=For Your Information 你要的信息PLS=Please 请BTW=By The Way 顺便AAMOF =As a Matter of Fact 事实上IC = I see 我明白了OTOH =On the Other Hand 另一方面NRN =No Response Neces

23、sary 无需回复IMO=In My Opinion 依我之见P.S.=Postscript 附言连接词连接词表示罗列增加 First, second, third, First, then / next, after that / next, finally For one thing for another, On (the) one handon the other hand, Besides / whats more / in addition / furthermore / moreover / another / also, especially / In particular 表

24、示时间顺序 now, at present, recently, after, afterwards, after that, after a while, in a few days, at first, in the beginning, to begin with, later, next, finally, immediately, soon, suddenly, all of a sudden, at that moment, as soon as, the moment，from now on, from then on, at the same time, meanwhile,

25、till, notuntil, before, after, when, while, as during, 表示解释说明 now, in addition, for example, for instance, in this case, moreover，furthermore, in fact, actually 表示转折关系 but, however, while, though, or, otherwise, on the contrary, on the other hand, in contrast, despite, in spite of, even though, except (for), instead, of course, after all, 表示并列关系 or, and, also, too, not only but also, as well as, both and, either or, neithernor 表示因果关系 because, because of,