电话英语——工作活用篇

1、电话英语工作活用篇让你久等了 1. Im sorry to keep you waiting. 抱歉让你等待。 2. Im sorry to have kept you waiting. 抱歉让你久等了。 *有时候真的让人久等时，说这句话会让对方心平气和一些。通常都会用完成式to have kept you 3. Sorry for the delay. 对不起慢了一点。 现在不方便接电话 1. She has a visitor at the moment. 她现在有客人。 2. He is in a meeting now. 他正在开会。 3. Im sorry, but he is un

2、able to come to the phone now.很抱歉，他现在无法接电话。 4. Im sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出门。可不可以稍后再打给你。 这里没有这个人 1. Im sorry, but we have no one by that name here. 对不起，这里没有人叫那个名字 2. We dont have any Smith working here. 没有史密斯在这边工作。 3. This is not Franklin Company.这里不

3、是富兰克林公司。 要找的人不在的理由 1. He is not in right now. 他现在不在。 2. No one answers in Mr. Scotts office. 史考特先生的办公室没人接电话。 3. Hes here but hes not at his dest right now. 他有来上班，不过现在不在座位上。 4. He hasnt come to the office yet. 他还没到办公室。 5. Im sorry, but he is out right now. 很抱歉，他刚才外出了。 *解析* 1.表达不在的理由中，上厕所这句是绝对不能说的。 2.

4、表达在或不在时，也可以用比较简单的： Hes in (out). / He is not in his office. / Hes out of office. 休假中 1. He is off today. 他今天休假。 2. Hes on vacation this week. 他本周休假。 3. He is on vacation until next Wednesday. 他休假到下周三。 回家了 1. He has gone for the day. 他已经回去了。 2. Hes already left for home today. 他已经离开回家了。 3. He has gon

5、e home. 他回家了。 生病请假 1. Hes absent because he is sick taday. 他今天生病所以没来。 2. Hes on sick leave today. 她今天请病假。 3. Shes on maternity leave now. 她在休产假。 出差 1. Hes in New York on business. 他在纽约出差。 2. He left for New York on business until July 22nd. 他到纽约出差，要到7月22日才能回来。 3. He is on a business trip. 他正在出差。 我将转

6、达你的留言 1. Ill give her your message as soon as possible. 我将尽快地转达尼的留言给她。 要找的人已调职 1. Im sorry. Mr. Scott was transferred to our branch office. 对不起，史考特先生已经转调到分公司。 2. Mr.Smith took over his job. Ill connect you. One moment, please. 史密斯先生接替了它的工作。稍待一会儿，我帮你转接。 要找的人已离职 1. He left this company last week. 他上个月

7、离开这家公司了。 2. He is no longer at this company. 他已经不在本公司工作了。 帮忙转分机 1. may i have extension two-one-one? 2. can i have extension two-one-one, please?找的人不在 可以留言吗？ 1. May/Can I leave a message? 2. Is it possible to leave a message? 请他回电给我 1. Would you please ask him to call me taday? 能不能请他今天回电话给我？ 2. Coul

8、d you tell him to call me as soon as possible? 能不能请他尽快回电话给我？ 3. Could you just tell him David called? 能不能告诉他大卫来过电话？ 4. Could you ask him to call me back? 能不能请他回电？ 5. Please tell him to call Carol at 2233-4455.请他拨打2233-4455给卡洛回电话。 请问他何时回来 1. When will he be back? 他何时回来？ 2. When do you expect him back

9、? 你觉得他何时会回来？ 3. Is he coming back soon? 他会马上回来吗？ 4. Do you know what time she will be back? 你知道他几点回来？ 我会再来电 1. Ill try again later.我会过一会儿再打来。 2. Ill call again in one hour later.我一个小时后再打来。 3. Ill call back later.我稍候再打过来。 4. Please tell him I called and Ill call him again tomorrow.请告诉他我来过电话，并且我明天会再打给

10、他。 要如何联络他 1. How can I get in touch with him? 我怎样才能和他联系？ 2. Could you tell me where I can reach him? 可以告诉我怎样才能找到他吗？ 3. Whats the easiest way to contact him? 什么方法可以最快找到他？ 4. Could I call his mobilephone? 我可以打他的手机吗？ 请传真/email给我 1. Would you please send me the data by e-mail? 2. Could you fax the data

11、to my office? 3. Would you send the data by fax? 4. Could you post the data to me? 1. 你能用电子邮件将资料传送给我吗？ 2. 你能把资料传真到我办公室吗？ 3. 你能传真那份资料吗？ 4. 你能将资料寄给我吗？ 告知公司名并自我介绍 1. Franklin Company Personnel Department. 富兰克林公司人事部。 2. Good morning Franklin Company, may I help you? 早晨好，富兰克林公司。我可以为你服务吗？ 3. Personnel Dep

12、artment. This is Carol/Carol speaking. 人事部，我是卡洛。 *办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。 请问找那位 Who would you like to talk to/speak to? 请问找哪位？ 他在忙线中 1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗？ 2. Hes on another line right now. 他现在正在接另外一个电话。 3. Hes talking a long

13、-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？ 4. Sorry, his line is busy. 抱歉，他正在打电话。 请你稍等一下 1. Could you hold a moment, please? 你能稍等一会儿吗？ 2. Hell be with you in a moment. 过一会儿他就会接你电话了。 3. Can you hold on, please? 你能稍等一会儿吗？ 4. Just a moment. He is on his w 有急事时的表达方法： 1. Its urgent. C

14、ould I have her mobilephone number? 2. Could you tell me where I can reach her? 3. This is an emergency. I need to get in contact with him right now. 1. 我有急事，可不可以告诉我她的手机号码？ 2. 能不能告诉我在哪里可以找到她？ 3. 我有急事，需要马上跟他联络。对方不在的说法： 1. Its nothing important. 没什么重要事。 2. Its nothing urgent. Thank you ,good-bye. 没什么要

15、紧事，谢谢您，再见。 3. Ill call her again. 我会再打给她。 4. Ill call back later. 我稍后会再打来。 5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。 6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？ 7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。 8. Can I leave a message? 我可以留言

16、吗？ 9. Please have her return my call.请她回电话给我。 10. Could you ask him to to call me back? 可以请他给我回电话吗？ 11. Please tell her Carol called. 请告诉她卡洛找她。 12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。电话答录机 This is a recording. Im not at home

17、now. Please leave a message after the beep. Thank you. 这是电话答录机。我现在不在家，请在哔的一声之后开始留言。谢谢！ (*: 电话答录机 是 telephone answering machine) This is Carol. Pleae give me a call when you are free. My number is 2244-6688. 我是卡洛。有空请回电话给我。我的号码是2244-6688. 对电话答录机留话时与一般留言无异，说出以下重点即可： 1. 来电者姓名 2. 来电时间 3. 来电目的 4. 联络电话或方式打

18、公用电话 1. Im calling from a public phone, so Ill call her again. 2. Im not at home now, so Ill call her around three oclock again. 3. May I use your phone? 4. Would you mind if I use your phone? 5. How do I get an outside line? 1. 我现在是打公用电话，我会再打给她。 2. 我现在不在家里，三点左右我会再打给她。 3. 我可以借您的电话用一下吗？ 4. 你不介意我用你的电话

19、吧？ 5. 如何打外线？ 解析： *1. public phone 是公用电话， pay phone 也是(投币式)公用电话；而公用电话亭则是telephone booth. *2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方式。 *3. 有时找不到公用电话， 必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。 *4. outside line 是“电话外线”，而extension 为电话（内线）分机。打错电话 1. Im sorry I have the wrong number. 2. Is this 02-2718-5398? 3. Sorry to

20、 have bothered you. 4. Im sorry. I think I must have dialed the wrong number. 5. Could I check the number? Is it 2211-3344 1. 抱歉我打错电话了。 （打错电话通常用：have the wrong number 表示） 2. 这里是02-2718-5398吗？ 3. 很抱歉打扰你了。 4. 很抱歉。我想我一定是打错电话了。 5. 我可以核对一下电话号码吗？是不是2211-3344？解析： 1. 区域号码是 area code 2. 电话号码的念法： 02-2211-3224

21、念成：area code zero-two, two-two-one-one-three-two-two-four. * 0 可念成 oh 或 zero * 22 可念成 two-two 或 double two订购商品及询问 1. Id like to place an order for your party dress from your catalog. 2. May I order some flowers? 3. How can I pay for this item? 4. Id like to buy the car on your TV commercial. 5. Plea

22、se send me your catalogue. 6. Do you have any life Menu Magazine tenin stock? 7. How long will it arrive? 8. The Product you sent to me is not what I ordered. 9. Im calling about an order I placed a month ago. It hasnt arrived yet. 翻译： 1.我想要订你们目录上的晚礼服。 2.我可以订些花吗？ 3.我要怎么付款？ 4.我想要买你们电视广告上的汽车。 5.请寄目录给我

23、。 6.你们第十期的“生活菜单”还有存货吗？ 7.需要多久才会送到呢？ 8.你们送来的产品不是我订的东西. 9. 我打电话是因为一个月前我订的东西。产品到现在都还没到。 解析： 1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电话前一定要先记下商品的型号及尺寸，以节省通话时间。 2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为c.f. 。而advertisement则指(平面的)广告，简称为ad; advertisement mail 是广告邮件； advertisement column是广

24、告栏，这些都是很常用到的。 3. place 有开出订单之意。ie: to place an order with sb. (和某人订订单) 最近周围结婚生子的人突然陡增，不知道2003年为什么会有这么多的人选择婚姻，也许是因为幸福的感觉是可以传染的吧好吧，先介绍几句恭喜的话： 1. Congratulations! im sure you two will make a nice couple. 2. I heard youre getting married. Congratulations! 3. Congratulations to the bride and groom. 4. ma

25、y you have a wonderful new life together. 1. 祝你们佳偶天成。 2. 我听说你们要结婚了，恭喜阿！ 3. 祝福新郎和新娘。 4. 祝新婚快乐。 还有，要是听到友人生小孩了，你可以说： Congratulations on your new baby.外国人喜欢在节日、逢年过节时，于亲朋好友间写卡片或打电话道贺，表达心意。（中国人也应该学习一下，尤其是对你的外国朋友和外国客户，要特别注意哦！） 当然了好事也可能发生在咱们自己身上，当接到恭贺电话时，你可以说： 1. thank you for saying so.谢谢你这么说。 2. thank you

26、 but i have a lot to learn yet.谢谢你，但我还有很多要学习的地方。 3. its very nice of you to say so.谢谢你这么说。 4. Thank you. you flatter me.谢谢你，你过奖了。 5. thank you, im just very lucky.谢谢你，我只是比较幸运而已。 道谢 接受别人的礼物或招待后，打电话道谢为最起码的礼貌之一。 1. Thank you for the present. Its just what I wanted. 2. Thank you so much for the homemade

27、 cake. 3. I dont know how to thank you for such a beautiful flower. 4. I received your gift. Thank you for the lovely bracelet. 1. 谢谢你的礼物，这正是我想要的。 2. 非常谢谢你作的蛋糕。 3. 真不知道要如何谢谢你， 这么漂亮的花。 4. 我收到你的礼物了。谢谢你可爱的手镯。 当在回答他人的致谢时，可以说下面的句子，都有 别客气 的意思： 1. Youre welcome.别客气。 2. Not at all.这没什么。 3. Its my pleasure.这

28、是我的荣幸。 4. Dont mention it.别放在心上。 5. Thats all right.这没什么。 6.No trouble at all.一点也不麻烦。 7.Im glad you enjoyed it.真高兴你觉得满意。 听不清楚 1. Sorry, I didnt catch you.对不起，我听不懂你说的。 2. Sorry, I didnt understand. 抱歉，我听不懂。 3. Sorry, I didnt get what you said. 对不起，我没听懂你说的话。 4. I cant hear you very well. 我听不太清楚。 5. I

29、can barely hear you. 我几乎听不到你说的。 6. Im having trouble hearing you. 我听不清楚。 7. We have a bad connection. 通讯效果不太好。 8. I cant catch what you are saying. 我听不太清楚你说的话。 发生上面的情况，你可以请对方在重复一遍，你可以说： 1. Pardon? 请再说一遍好吗？ 2. Excuse me? 请再说一遍？ 上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。 3. I b

30、eg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思） 4. Could you repeat that, please? 能请你再说一遍吗？ 5. Would you say that again? 你能再说一遍吗？ 请对方说慢点的说法： 1. Would you speak more slowly? 你能再说慢一点吗？ 2. Could you speak up a little? 你能在大声一点吗？ （speak up 大声说=speak out） 3. Would you speak more clearly? 你能再说清楚一点吗？ 4. Would y

31、ou explain more for me? 可以为我解释一遍吗？ 5. Please speak a little louder. 请讲大声一点。6. Would you slow down, please? 清说慢一点好吗？电话英语之如何电话安慰How are you today ? 你今天怎么样了？ How are you feeling today ? 你今天感觉怎么样？ I feel faint 我感到头昏。 Take it easy . 放心吧。 Dont worry .everything will turn out all right . 不要担心，一切都会好的。 Cheer

32、 up .It could have happened to anybod 振作起来这种事情谁都会遇到。What a pity! I know how it feels. 我知道那种感受电话英语之电话留言篇中国家庭并不常用电话答录机（Answering Machine）,但在北美家庭，几乎家家都用。外来电话拨入时，若该电话号码的主人不在，就会让拨入者听到一段留言，这叫Answer。绝大多数的Answer都是千篇一律的：说明主人不在，请拨入者留下简短信息及姓名电话号码等。以下几则特别的 Answer 体现了美国佬的幽默，你能体会出其幽默所在吗？ 同时，本人希望读者能举一反三，从美国家庭电话留言中

33、学到一些有用的东西，从而可以应用到商务电话留言当中来： 1) My wife and I cant come to the phone right now, but if youll leave your name and number, well get back to you as soon as were finished. 2) Hi. This is John. If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my

34、financial aid institution, you didnt lend me enough money. If you are my friends, you owe me money. If you are a female, dont worry, I have plenty of money. 3) Hi, Im not home right now but my answering machine is, so you can talk to it instead. Wait for the beep（beep：主人的Answer讲完以后，Answer Machine会发出

35、一声beep, 这时候来电话者就可以开始留言了。）. 4) Hi! Johns answering machine is broken. This is his refrigerator. Please speak very slowly, and Ill stick your message to myself with one of these magnets（磁铁）. 注：通常情况下，来电话者面对录音讲话都不太自然，所以语言往往很急促，三句两句话就完了。这可苦坏了接听留言的主人，听多少遍都听不清留言者到底是谁，讲了些什么。对于母语非英文的人，这种感觉会更深。所以，以下这两段幽默干脆就首先

36、告诉电话拨入者，我的Answer Machine不好使，你且慢慢来。 5) Hello, this is Sallys microwave. Her answering machine just eloped（私奔） with her tape deck（磁带驱动器）, so Im stuck with taking her calls. Say, if you want anything cooked while you leave your message, just hold it up to the phone. 6） Hello, you are talking to a machine. I am capable of receiving messages. My owners do not need siding（墙板，壁板）, windows, or a hot tub（浴盆）, and their carpets are c