ResearchingaboutHaidilao海底捞

1、Group member:Carrie Eve Queenie Jane Berry vicent Edwinsaid: good hot pot will speakHaidilao S history Haidilao hotpot restaurant opening March 20, 1994, the company jianyang. 1999 expansion open XI an Branch Office. firm “service for the first time above all” the idea of service is the most salient

2、 feature of haidilao 2003 launch of the Arightsissueforoutstandingstaff. Productionbasein2006formallyputintoproduction,thebeginningofstandardizationproduction.40chainstoresacrossthecountryin2009,theannualturnoverofmorethan600million,20million,5000yuan,atotalof800WanLirun. Zhang Yong, jianyang city,

3、Sichuan province, Haidilaos, Chairman. Jianyang, Sichuan people, created in 1994 to operate mainly of Sichuan hot pot restaurant sea-2012 best leadership award. Early 80 s, Cheng Guan Zhen in jianyangs second middle school after his high school graduation, entered ASU technical school, jianyang, Jul

4、y 88 technical school after graduation, entered the tractor factory in Sichuan province. After detailed market research and analysis, 94, first haidilao hot pot is officially opened. Zhang Yong, Chairman of May 6, 2011 was awarded by the China cuisine Association awarded the 2010 China top ten peopl

5、e. InthisrespectImadethefollw-ingtwolisting. 1.to staff 2. to guest 1. ThisismainlymanifestedonrespectforemployeesauthorizationManifestFood clothing .Respect personalitySpecial featurescreativeProvide the stage show their talent.Protect employee ideasFrontline employees can enjoy discounts, even Cha

6、nQuan free for dinner.In the restaurantBefore dinner Servicesareprovidedfreeofcharge. Suchasprovidingfree,fruit,shoeNail art.andotherservices. Providepersonalizedserviceandliveperformance.Including the ramen shows, face-changing performance Surprise unexpectedly moved from time to time.What measures

7、 it takes to improve customer satisfaction ？Good enterprise for employees.Staff good service to customers.Customer experience is good, loyal customer once again consumption, and word of mouth promotion.I think haidilaos success cannot be copied. Is a personalized waiting area.Or abnormal service?Is

8、all sorts of fruit free of charge? Bench and a variety of free, these are very easy to be rivals copy.It cant be haidilao the secret of success.To make the customer satisfied, and often touched is the key to the success of haidilao. Chain business standardization,yes or no ? Promotion exam, is right or wrong.?The meaning of this promotion appraisal system is staff promotion must attend, standardized test