D报告中英文版

1、8DREPORTCOMMSCOPE*Plant(useSAPplantcodes)公司(采用工厂代码)Notification#投诉号Customer客户Customercomplaint#客户抱怨编号Originator编制SalesOrder/PO#销售订单号Date:日期DateDue:截止日期Product(s)Affected涉及产品S/N(IfApplicable)产品序列号(如果需要)Supplier供应商SupplierPartNumber供应商产品编号Material(ifapplicable)原材料(如果需要)SupplierCAR供应商8DInternalCAR匚|内部8

2、DInter-EntityCAR内部个体8DCustomerCAR客户(外部)8D1.CARTeamMembers:(teammembersassignedtoinvestigateandresolvetheCARissue)纠止预防措施团队成员(确定团队成员调查和分析问题)Description:(fromtheCARTeam)问题描述(通过CAR团队得知)Photo,sketchordatadescribingtheissue:(fromdiscoveryofissueandCARTeaminvestigation)通过照片，草图或者数据来描述问题(通过问题发现和团队调查)3.Contai

3、nmentActions:(byCARTeamorganization)紧急措施(通过团队讨论)4. PotentialRootCauses:(thatmayhavecausedtheCARissue)潜在根本原因(可能导致问题发生的原因)RootCausesbyAudit:(audittheprocesswheretheissueoccurredtoverifyyouhaveidentifiedtherealrootcause.WHO,WHAT,WHERE,WHEN,HOWProvideevidencetosupportthemostlikelyrootcause)调查来证实根本原因(调查整

4、个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因)6: ImmediateCorrectiveActions:(Defineandimplementshort-termactionsthatwillprotectthecustomerfromtheproblemuntilpermanentcorrectiveactionisimplemented.ProvideevidenceoftheeffectivenessoftheseactionsWHO,WHAT,WHERE,WHEN,HOW)紧急措施(在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处

5、。提供有关5W行动改进的有效证据)7: LongtermPreventativeActions:(Defineandimplementthepermanentcorrectiveactionsneeded.Chooseon-goingcontrolstoinsuretherootcauseiseliminated.Onceinproduction,monitorthelong-termeffectsandimplementadditionalcontrolsasnecessary.WHO,WHAT,WHERE,WHEN,HOW)长期对策：(定义和实行永久预防措施，通过持续改进的方法控制根本原因

6、不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性)8: VerifyPreventativeActionthroughAuditandcontrolofQualityDocumentation:(Modifyspecifications,updatetraining,reviewworkflow,improvepracticesandprocedurestopreventrecurrenceofthisandallsimilarproblems.WHO,WHAT,WHERE,WHEN,HOW)确认长期对策的有效性(更改规范，更新培训，回顾工作流程，优化操作和流程来防止此

7、类问题的再次发生，5W)FMEAresults(Ifapplicable):(DemonstratethatameasurableimprovementhasbeenmadeintheprocessFMEA评分（如果需要）大的改善RPNscore(FMEA)风险指数得分(FMEA)（证明重已经在过程中实Before之前After以后行，并有很大改进）Severity严重度Occurrence发生率Detection可探测性Severity严重度Occurrence发生率Detection可探测性Conclusion:结i-Weacceptthecustomercompliant.我们接受客户抱怨ProcessforApprova