第二册Teaching-PlanL8.docx

1、Teaching PlanCourseEnglishClassDateTeaching MaterialEnglish for Vocational Students (ECNUP Edition) Book 2TopicLesson 8 Peace Hotel in ShanghaiTeaching AimsKnowledge to gainTo grasp the key words and useful phrases about deal with complaints; and to grasp some key words and phrases about Peace Hotel

2、 in Shanghai.Skills to developTo learn to deal with complaints properly; to learn to give a short instruction about the Peace Hotel in Shanghai.Character to build upTo have a right attitude towards complaints.Teaching AidsTape recorder Blackboard Multi-media device WorksheetAssignmentCopy the new wo

3、rds and phrasesRecite the dialogDo the Exercise bookWechat with your teacher:1. Say three things about the Peace Hotel in Shanghai.2. Talk about how to deal with the customer * s complaints.3. Talk about the proper ways to ask for and refuse compensation.Teaching ProceduresTeaching ContentsTask 1 St

4、udents have a basic understanding towards different kinds of complaints; then match the complaints to the suitable responses.1 .Students read the sentence about complaints loudly.2. The teacher explains some points if necessary.3.Students match the complaints to the suitable responses.Notes:have sth

5、. done 的用法ril have it replaced.ril have it delivered.以上两句中的“have+ sth.（宾语）+过去分词（宾语补足语）” 的意思是“让/叫/使/请别人做某事”。如： He has had his hair cut. We had the machine repaired just now. The patient is going to have his temperature taken.但是，寿时have sth. done仅仅是表述一件事情，并不表示“让 人去做”的意思。如：I had my wallet stolen in the

6、bus.4. Pair work: students work in pairs to practice these conversations.Task 2 Pair work: students work in pairs to practice these dialogs.1 .Students work in pairs to do the practice.2.Students exchange the roles to practice these conversations.3. The teacher asks several students to do reports.4.

7、 The teacher gives some comments if necessary.Task 3 Students work in groups to make up a story.1. The teacher leads students to discuss the two question:Who are they? What happened?2. Students work in groups to make up a story based on the pictures on the right.3. The teacher asks 3 or 4 groups to

8、do reports.4. The teacher makes some comments if necessary.Task 4 Study a conversation about complaints and giving responses.1. Students read the questions that they need to answer.2. The teacher plays the recorder to students.3. Students answer these questions.4. The teacher shows the text to stude

9、nts, then listen again.5.The teacher summarizes the steps of making complaints and giving responses.Task 5 Learn a passage about Peace Hotel in Shanghai.1. Students have a discussion about the two questions:Have you heard of the Peace Hotel?Do you know the story of the hotel?2. Students chose the be

10、st answers to the Pre-reading questions.Task 6 Learn a passage about Peace Hotel in Shanghai.1. The teacher shows some pictures about this hotel.2. Students read the passage and answer the questions.3. The teacher explains some difficult points of the text.4. Students retell the passage according to

11、 some hints on the blackboard:Its locationface the bund, on Nanjing RoadIls originVictor Sassoon (an Iraqi British businessman who opened it in 1929 under the name Cathay Hotel)Its major featuresluxury, magnificence, accommodating the most important visitors to Shanghai in the old daysIts new featur

12、esfood. Old Jazz BandTask 7 Read the information of the Peace Hotel and turn it into full sentences. Then speak them aloud.1. Students read these sentences aloud.2. Students turn them into sentences and red them aloud.3. The teacher makes some comments if necessary.Task 8 Study a given fax, then write a reply fax.1 .Students read the given fax to understand its main content.2.Students read the words and phrases in the box, then write