安徽中等职业学校优秀论文优质课和优秀教学软件

1、安徽省中等职业学校优秀论文、优质课和优秀教学软件评选推荐表标题Hotel Service 酒店服务（英语课）作者姓名田芳亚联系电位合肥铁路工程学校内容介绍本次课程时长 45 分钟，以英文酒店服务为主题，侧重训练学生的口语交际能力。课程包含了教材的基本内容酒店的入住及退房手续，并拓展了如何运用手机 appBooking 预订海外酒店，以及酒店入住过程中有关问题和服务的咨询。课程最大亮点和创新体现在： 播放了教师在课前制作的两个微课视频， 生动直观地教授了如何用电话或网络预订海外酒店。 视频中有教师和本班同学亲自出镜， 亲切有趣，使学生在观看视频后更有模仿和学习的热情。此

2、外，学生实境扮演酒店前台及顾客的口语操练环节，也给了他们用所学词汇和句型进行英文交流的锻炼机会。整节课程分成 6 个环节：1) 热身导入2) 预订酒店3) 入住酒店4) 酒店服务咨询5) 退房6) 总结和作业市专家评选组意见专家组组长签名年月日市教育局职教研究室推荐意市教育局职教研究室见年月日课题教学目的重点难点教具挂图授课班级教学过程Hotel Service课型SpeakingKnowledge Aims: Students can master key words and useful patterns in hotel service.Skill Aims:Students can b

3、ook a hotel on Booking can deal with hotel services in English.Emotion Aims: Students know the principle of hospitality and professional service in hotel industry better.1. Book a hotel online2. Ask about hotel services3. Role playMulti-media & Textbook教学Situational teaching method, task-bask方法m

4、ethod, etc.16高工 1班授课6月 7日日期I. Warming up8II. Book A Hotel11II. Check In8IV. Ask for Hotel Services8V. Check Out8VI. Summary and Homework2课后小结Students are all interested in the topic and have learnt useful words and expressions in hotel English. The two short DIY videos aroused lots of their interest

5、 because they have to do with the latest trend of booking a hotel.At the same time, they are aware of the importance of hospitality and professional service in hotel industry and are instructed to communicate in a more polite way.In this period, through a number of activities and tasks my teaching o

6、bjectives have been generally reached.TeachingThe Purposes ofStepsTeaching ContentDesign教学步骤教学内容设计目的IWarmingupIIBook AHotel1. Ask students to come up with words related to the topic of hotel as many as possible.Eg: service, receptionist, travel, check in, check out, room rate, twin beds, swimming po

7、ol, buffet, comfortable, stars, relax, discount, Ctrip, businessman, etc.2. Discuss with students the reasons to learn English used in hotel service.In China: to help foreign guestsAbroad: to manage our trip either for work or holiday3. The outline of the class:1) Book A Hotel2) Check In3) Ask for H

8、otel Services4) Check Out1. Play the first self-made video about Book A Hotel By Telephone.Ask the whole class to follow the teaching video to practise the dialogue.Emphasize such patterns as:thMay I book a suite on June 10 ?The room is available.Is breakfast included?Do I have to pay in advance?You

9、 may pay on arrival.It s a great honor for us to serve you.2. Play the second self-made video about Book A Hotel OnlineAsk students to retell the steps of online reservation:1)downloadBookingThis part of questions is a brainstorming of hotel services.These activities are designed to arouse students

10、interests by involving their familiar teacher and classmates into the short videos.2) fill in your destination and dates3) filter to set your requirements4) sort by best reviewed first5) check the guests' comments6) reserve and pay1. A pair of students give a short model play on hotel check-in.

11、They were asked to prepare the roles as a receptionist and a guest.in advance.The teacher makes comments and assessment on the play and makes corrections while necessary.This activityis2. Ask the whole class to read and practise the dialogue.toEmphasize such patterns as:designedpractise students III

12、I'd like to check in.listeningandCheck InDo you have a reservation with us,sir?speaking.Would you please fill in theregistrationform,please?May I confirm your departure date?How would you like to pay?The bellman will show you to your room.Enjoy yourself and have a pleasant stay.1. Ask students t

13、o do role plays on consulting hotel services according to these given clues:Morning call Laundry GymAirport pick upincreaseIVtoMeals oralAsk forstudentspractice and theirHotel2. The teacher makes comments and assessment on theforpassionServices play and makes corrections while necessary.ininteractio

14、nEnglish.3. Summarize such patterns as:Good morning, Holiday Inn Hotel Reception. May Ihelp you?I made a reservation in your hotel.I'm wondering whether you can pick me up at theairport.I'd like to have a morning call at 8 o'clock tomorrow Excuse me, can you show me where the gym in the

15、hotel is?Excuse me, can you tell me where I can have lunch?1. Another pair of students give a short model play onhotel check-out. They were asked to prepare the roles as a receptionist and a guest.in advance.The teacher makes comments and assessmenton the play and makes corrections while necessary.2

16、. Ask the whole class to read and practise the dialogue.Emphasize such patterns as:This activityisId like to check out.designedtoMay l have your name and your room numberpractiseVstudents please?Check OutlisteningandMay I ask you to spare a few minutes to help us fillin the hotel guest survey?speaki

17、ng.Your staff are definitely helpful and excellent.As for.The decoration of the hotel is delicate.Thank you so much for taking time to finish ourquestionnaire.We wish you a good journey and welcome to ourhotel next time.1. Summarize the main content learnt in this period ( Book a hotel, check in, ask about hotel services &check out)Thisactivity isdesignedtoAsk students to have a reflection on the topic it sthatVIhotelto provideguests wit