回复客户询盘邮件

1、精品文档在外贸业务中，我们每天都在回复客人的询盘，那么你的回复是否规范，是否表达得明确而具体呢？这是我收集到的回复报价的英文样函，和大家一起分享吧。说明涨价原因DearSirorMadam:Enclosedisournewpricelistwhichwillcomeintoeffecttheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Theexplanationfo

2、rourincreasedpricesstemsfromthefactthatwearenowpaying10%moreforourrawmaterialsthanwewerepayinglastyear,alongwithsomeofoursubcontractorshavingraisedtheirpricesasmuchas15%.Asyouknow,wetakegreatprideinourproductandareproudofthereputationforqualityanddependabilitywehavebuiltover15years.Wewillnotcompromi

3、sethatreputationbecauseofraisingcosts.Wehave,therefore,decidedtoraisethepriceofsomeofourproducts.Wehopeyouwillunderstandourpositionandlookforwardtoyourcooperation.Withbestregards,Hillary说服买家涨价之前下单DearSirorMadam:Thisisregardingourquotationdated2November,andourmailofferdated8Novemberconcerningthesuppl

4、yofwidgets（小机具）.Wearepreparedtokeepourofferopenuntiltheendofthismonth.Foryourinformation,themarketisfirmandgrowing.Thereisverylittlelikelihoodofanysignificantchangeinthevisiblefuture.Asthisproductisingreatdemandandthesupplyislimited,tosecureyourorder,wewouldrecommendthatyouacceptthisofferwithoutdela

5、y.Yourssincerely,对价格作出让步Hillary2欢迎下载 。DearSirorMadam:Thankyouforyourmail.Wearedisappointedtohearthatourpriceforyourrequiredproductistoohighforyouracceptance.YoumentionedthatJapanesegoodsarebeingofferedtoyouatapriceapproximately8%lowerthanourquote.Weacceptyourposition,butweareoftheopinionthatthequali

6、tyoftheothermakesdoesnotmeasureuptothatofourproducts.Althoughwearekeentodobusinesswithyou,weregretthatwecannotacceptyourcounteroffer.Wedowanttotryandworkwithyou,andmeetyourrequest,butthebestwecandoistoreduceourpreviousquotationby3%.Wehopethatthiswillmeetyourapproval.Welookforwardtohearingfromyou.Wit

7、hbestregards,Hillary答复在30日有效期的信用状付款的建议DearSirorMadam:Thankyouforyourorderof500b/wTVsetsbyyourletterdated17July.Wehaveconsideredyourproposaltopaybya30-dayletterofcredit.Wedonotusuallyaccepttimecredit;however,inviewofourlongandmutuallybeneficialrelationship,wearewillingtomakeanexceptionthistime.Imusts

8、tressthatthisdeparturefromourusualpracticerelatestothistransactiononly.Thisone-timeaccommodationdoesnotsetaprecedentforfuturetransactions.IamenclosingoursalescontractNo.834coveringtheorder.Iwouldbegratefulifyouwouldfollowtheusualprocedure.Yourssincerely,答复直接付款的要求精品文档DearSirorMadam:Thankyouforyourlet

9、terdated2OctoberrequestingpaymentagainstdocumentsforcontractsNo.482and483.Wearepleasedtosaythatweagreetoyourrequest.Wewish,however,tomakeitclearthatinourfuturetransactions,involvedforeachtransactionislessthanUS$5,000ortheequivalentinRenminbi.Shouldtheamountexceedthatfigure,paymentbyletterofcreditwil

10、lberequired.Wewouldliketosaythatthisexceptionisallowedonlyinlightofourlongandmutuallybeneficialassociation.Yourssincerely,Hillary同意修改付款条件DearSirorMadam:Wethankyouforyourletterdated6JuneandarepleasedtoacknowledgeyourorderNo.463ofthesamedateforceramictiles.Themodifiedtermsofpaymentyouproposearequiteac

11、ceptableandatelexhasbeendispatchedtoyoutothiseffect.Alltheitemsinyourordercanbesuppliedfromstockandwillbepackedandshippedimmediatelyupontheremittancebytelegraphictransferbeingreceived.Thefollowingdocumentswillbeairmailedtoyouimmediatelyaftershipmentismade:1. Billofladinginduplicate2. Invoice,FOBShan

12、ghaiintriplicate3. GuaranteeofqualityWewill,ofcourse,notifyyoubytelexassoonasyourorderisshipped.Youcanrelyonustogivepromptattentiontothisandanyfutureordersyoumayplacewithus.Yourssincerely,Hillary就要求以承兑交单付款作答复DearSirorMadam:Thankyouforyourrequestforatrialdeliveryofceramicresistorsbutregrettosaythatwe

13、cannotagreetoyourproposal.Asanexception,thebestwecandoforthetrialdeliveryistoofferyoudirectpaymentatsightterms.Ifyouacceptourproposal,yourunverylittlerisk,sinceourbrandproductsarewellknownforthequality,attractivedesignandreasonableprice.Ourlinessellverywellallovertheworldandhavedonesoforthelast30yea

14、rs.Wedonotthinkyouwillhaveanydifficultyinachievingasatisfactoryperformancewiththisitem.Ifyoufindourproposalacceptable,pleaseletusknowandwecanthenexpeditethetransaction.Yourssincerely,Hillary要求开立信用状DearSirorMadam:Thisisinregardstoyourorderfor5,000widgetsandoursalesconfirmationNo.341.Wewouldliketoremi

15、ndyouthatthedeliverydateisapproachingandwehavenotyetreceivedthecoveringletterofcredit.WewouldbegratefulifyouwouldexpeditetheestablishmentoftheL/Csothatwecanshiptheorderontime.Inordertoavoidanyfurtherdelay,pleasemakesurethattheL/Cinstructionsareinpreciseaccordancewiththetermsofthecontract.Welookforwa

16、rdtoreceivingyourresponseatanearlydate.Yourssincerely,Hillary修改信用状DearSirorMadam:YourletterofcreditNo.8844issuedbytheRoyalBankofCanadahasarrived.Uponfurtherexamination,wehavefoundthattransshipmentandpartialshipmentarenotallowed.AsdirectsailingstoPortugalareinfrequent,wehavetotransshipmentmaybenecess

17、ary.Withregardtopartialshipment,itwouldspeedmattersupifwehaveinstockinsteadofwaitingforthewholeshipmenttobecompleted.Withthisinmind,Isendyoualettertodayaskingfortheletterofcredittobeamendedtoread“partshipmentandtransshipmentallowed”.Itrustthisamendmentwillmeetyourapprovalandyouwillsende-mailtousthat

18、effectwithoutdelay.Yourssincerely,Hillary延长信用状期限DearSirorMadam:Thankyouforyourletterofcreditcoveringyourorderfor10,000widgets.Weregrettosaythat,owingtoadelayonthepartofoursuppliers,wewillnotbeabletogettheshipmentreadybeforetheendofthismonth.Wefaxedyouearliertodaytothateffect.Weexpectthattheconsignme

19、ntwillbereadyforshipmentintheearlypartofAugust.WearearrangingtoshipitontheGreatWall-sailingfromShanghaion7August.Wearelookingforwardtoreceivingyourfaxedextensiontotheletterofcreditsothatwecaneffectshipmentofthegoods.Wesendoursincereapologiesforthedelayandtrustthatitwillnotinconvenienceyou.Yourssince

20、rely,Hillary请示提供信用资料DearSirorMadam:Thankyouforyouinterestinourproducts.Wehopethesampleswesentyouon5Februarywereuptoyourexpectations.Wewouldliketosortoutthecreditformalitiesassoonaspossiblepossiblesothatwecanbegintrading.Couldyouprovideusthatwecanbegintrading.Couldyouprovideuswiththerequisitefinancia

21、linformationsothatwecanopenyournewaccountimmediately?Pleaseincludearecentfinancialstatement,thenameofyourbankandreferences,togetherwithanyotherrelevantcreditdetails.Theinformationyouprovidewill,ofcourse,beheldinthestrictestconfidence.Welookforwardtoalongandprosperousrelationshipwithyourcompany.Yours

22、sincerely,Hillary拒绝赊销DearSirorMadam:ThankyouforyourorderNo.6565dated1Julyfor100widgets.Iregrettosaythatourrecordsshowthatwedonothavesufficientletterofcredit.Wecanfulfillyourorderonlyuponthereceiptofaconfirmed,irrevocableletterofcredit.Wearesorryforthedelayandawaityourinstructions.Yourssincerely,Hill

23、ary要求按现金提货方式装运订货DearSirorMadam:ThankyouforyourorderNo.6464dated28Aprilfor40widgets.Wewouldliketoarrangeforimmediateshipment.Unfortunately,wedonothavesufficientcreditinformationtoofferyouopenaccounttermsatthistime.Woulditbeacceptabletoshipthisordercashondelivery?Ifyouwishtoreceiveopenaccounttermsfory

24、ournextorder,pleaseprovideuswiththestandardfinancialstatementandbankreference.Thisinformationwillbeheldinthestrictestconfidence.Welookforwardtohearingfromyou.Yourssincerely,Hillary延迟付款DearSirorMadam:Thankyouforyourletterdated24March.Weareverysorrytohearaboutyourcompanyscurrentfinancialproblems.Wehaveconsideredyourrequesttode