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1、 bonus templates bonus templatesinstantinstantinstantbusinessbusinessbusiness letterletterletterkitkitkitthirdthirdthird editioneditionedition bonus templatesinstantinstantinstantbusinessbusinessbusiness letterletterletterkitkitkit-h hhowowow t t to oo wwwriteriteriteb b businessusinessusiness l l l
2、ettersettersetterst t thathathat g ggetetet t t thehehe j j jobobob d d doneoneonet t thirdhirdhird e e editionditionditionby shaun fawcett, m.b.a.-“how-to” tips & tricks style guide plus129 fully-formatted real-life templates! business letters: for large, medium, small, and home businessspecial
3、 bonus chapter: “writing business reports”ebook ssaving you time and money a supplementary annex to “instant business letter kit”copyright 2013 by shaun r. fawcettall rights reserved. no part of this book may be reproduced or transmitted in any form, by any means, without written permission from the
4、 author, except a reviewer, who may quote brief passages for a review.national library of canada cataloguing in publication datafawcett, shaun, 1949-instant business letter kit electronic resource: how to write business lettersthat get the job done / shaun fawcett 3rd ed.includes bibliographical ref
5、erences electronic monograph in pdf format.issued also in print format.isbn 978-0-9812898-7-81. letter writing. 2. commercial correspondence. i. title.hf5726.f388 2013 808.06665 c2013-900497-1final draft publications911-400 rue de linspecteurmontreal qc, canada h3c 4a8http:/www.writinghelptdisclaime
6、rthis book was written as a guide only, and does not claim to be the final definitive word on any of the subjects covered. the statements made and opinions expressed are the personal observations and assessments of the author based on his own experiences and were not intended to prejudice any party.
7、 there may be errors or omissions in this guide. as such, the author or publisher does not accept any liability or responsibility for any loss or damage that may have been caused, or alleged to have been caused, through use of the information contained in this manual. errors or omissions will be cor
8、rected in future editions, provided the publisher receives written notification of such. business letter templatestable of contents instant business letter kit third editioncopyright shaun r. fawcett. all rights reserved.table of contentsintroduction.1working with these templates.2how to use real-li
9、fe templates.2using the “template adaptation method”.4a step-by-step approach.6a real-life example.6benefits of the “template adaptation method”.11business-to-business letters.12covering letters.15cover: (annual report).16cover: (legal documents).17cover: (progress report).18employee letters.19emplo
10、yee: (award nomination).20employee: (commendation).21employee: (condolence).22employee: (holiday season wishes).23employee: (job reference).24employee: (moving instructions).25employee: (organization change).26employee: (promotion).27employee: (recommendation) .28employee: (rejected job applicant -
11、external).29employee: (termination, downsizing).30employee: (unsatisfactory performance).31employee: (unsuccessful job bid - internal).32employee: (welcome new employee).33employee: (year-end thank you) .34financial letters.35 business letter templatestable of contents instant business letter kit th
12、ird editioncopyright shaun r. fawcett. all rights reserved.financial: (collection).36financial: (credit approval).37financial: (credit refusal).38financial: (credit program solicitation).39financial: (invoice).40financial: (letter of credit).41financial: (price quotation).42introduction letters.43in
13、troduction: (business associate).44introduction: (former employee).45introduction: (professional facilitation).46introduction: (self-introduction - sales).47introduction: (self-introduction - service).48marketing and publicity letters.49publicity: (corporate news release).50sales: (mail-out - direct
14、 industry).51sales: (mail-out - targeted businesses) .52sales: (meeting follow-up).53marketing: (post-conference follow-up) .54publicity: (product news release).55promotion: (show - trade show).56promotion: (show - consumer show).57project letters.58project: (letter of interest).59project: (meeting
15、summary).60project: (status report).61project : (time estimate).62project: (proposal acceptance).63project: (proposal cover letter).64project: (proposal process).65project : (proposal submission).66other business-to-business letters.67apology letter: (serious error).68business proposal: (set-up bran
16、ch office) .69commendation letter: (customer service).70 business letter templatestable of contents instant business letter kit third editioncopyright shaun r. fawcett. all rights reserved.complaint letter: (unacceptable service level) .71congratulations letter: (award winner).72invitation letter: (
17、conference speaker).73justification: (laptop computer required).74recognition letter: (professional advice).75reference letter: (former customer).76thank you: (professional assistance).77thank you: (fund-raising assistance).78business-to-customer letters .79covering letters.81cover: (company informa
18、tion).82cover: (franchise application).83cover: (product shipment) .84customer relations letters.85customer relations: (complaint response).86customer relations: (follow-up new customer).87customer relations: (interrupted service notice).88customer relations: (letter acknowledgement) .89customer rel
19、ations: (price increase notice).90customer relations: (special invitation).91customer relations: (thanks for suggestion).92customer relations: (welcome new customer).93financial and credit letters.94financial and credit: (collection letter, initial) .95financial and credit: (collection letter, secon
20、d ).96financial and credit: (collection letter, third).97financial and credit: (collection letter, final appeal).98financial and credit: (collection letter, delinquency).99financial and credit: (credit approval) .100financial and credit: (credit denial).101financial and credit: (invoice, professiona
21、l services).102introduction letters.103introduction: (new loans manager).104introduction: (new service available) .105 business letter templatestable of contents instant business letter kit third editioncopyright shaun r. fawcett. all rights reserved.introduction: (new service representative) .106or
22、der-related letters.107order-related: (backorder notice) .108order-related: (delayed order notice).109order-related: (order acknowledgement).110order-related: (order confirmation).111order-related: (order fulfillment) .112order-related: (partial order notice).113order-related: (product unavailable)
23、.114sales and marketing letters.115sales and marketing: (exclusive member mailer).116sales and marketing: (personalized sales letter).117sales and marketing: (product sales mailer).118sales and marketing: (leave behind letter).119sales and marketing: (solicit former customer).120sales and marketing:
24、 (targeted customer mailer) .121other business-to-customer letters.122announcement: (new location).123apology: (customer service error).124condolence: (long-time customer).125congratulations: (former employee).126follow-up: (after conference contact).127follow-up: (after in-store contact).128fundrai
25、sing: (community project) .129reference: (former customer) .130thank you: (customer survey participation).131third edition new letter templates.132employee letters.134employee: (welcome new staff after merger).135employee: (quarterly report to staff) .136employee: (training extension).137employee (l
26、etter of reference).138employee (letter of commendation) .139employee: (goodbye to co-workers).140 business letter templatestable of contents instant business letter kit third editioncopyright shaun r. fawcett. all rights reserved.business proposal letters.141proposal: (business service partnership)
27、.142proposal: (academic partnership) .143proposal: (special event).144project and contract letters .145project: (letter of interest).146project: (letter of credit) .147contract: (expedite payment request).148contract: (provide background information).149contract: (notice of audit).150contract: (canc
28、ellation notice).151marketing and promotion letters.152marketing and promotion: (promote small business).153marketing and promotion: (new referral program) .154marketing and promotion: (announce new program).155recommendation letters.156recommendation: (business colleague).157recommendation: (busine
29、ss associate).158recommendation: (employee travel visa) .160financial hardship letters.161financial hardship: (consolidate/restructure debt).162financial hardship: (provide background information).163financial hardship: (request for short sale).164condolence and sympathy letters.165condolence: (to b
30、rother of deceased).166sympathy: (to family of deceased).167sympathy: (to spouse of deceased).168other business letters.169other letters (customer appreciation).170other letters (proposal cover letter) .171business report outlines.172report outlines background/context.173business report: outline 1 b
31、usiness proposal.174 business letter templatestable of contents instant business letter kit third editioncopyright shaun r. fawcett. all rights reserved.business report: outline 2 corporate profile.176business report: outline 3 strategic plan.177business report: outline 4 project review .178business
32、 report: outline 5 business plan.179table of contents - proposed business plan .180universal process flow diagram (upfd) template.182business writing references.185writing style references.185writing help tools and templates.187online business letter resources.189top 20 business letter resource link
33、s.190notes.192 business letter templates page i instant business letter kit third edition copyright shaun r. fawcett. all rights reserved.how to use the templates1. open the bonus templates file into your word processing program (ms-word or compatible word processor).2. review the table of contents
34、(toc) and identify the template that you want to use.3. click on the chosen toc entry and you will be taken to the template you have chosen. (toc entries in this doc are all hyperlinked).4. open a blank second document in your word processor. 5. be careful not to modify the actual templates document
35、 and save over top of the original by mistake. this is why you open the second document in the previous step. 6. highlight and copy the template and paste it into the new document that you just opened.7. using the copy, cut, paste and other edit functions in your word processor, revise the template
36、to suit your needs.8. save your revised second document under an appropriate file name.9. close the templates document without saving over top of the original version on your hard drive. business letter templates page 1 instant business letter kit third edition copyright shaun r. fawcett. all rights
37、 reserved.introductionthis document is a bonus supplement available exclusively to owners of the e-book entitled instant business letter kit third edition.the main e-book is available in pdf download format only. this means that owners can download it into adobe reader software for viewing and onlin
38、e browsing, but they cant work with it in practical terms.pdf documents are great because they allow the reader/purchaser of an e-book to see it online or on paper in exactly the same format that it was originally formatted by the publisher.the main business letter kit e-book can also be downloaded
39、to a printer from adobe reader. this is something that i prefer to do whenever i purchase a how-to type of e-book because i dont like to read them online. i prefer a hard copy that i can hold in my hand and annotate.with a hard copy, i can turn the pages, make notes in the margins, and hi-lite parti
40、cular passages that i want to emphasize for later reference. what i normally do with e-books is, print out the document, 3-hole punch the pages, and then insert them into a 3-ring binder. the only drawback to pdf documents is that they are not compatible with standard word processing software, and t
41、herefore cannot be downloaded into programs like word or wordperfect for editing or modification.accordingly, the purpose of this bonus templates document is to provide owners of instant business letter kit with a document that they can download into their own word processing software so that they c
42、an actually work with the 129 real-life templates in the e-book.once downloaded, this author gives you, as a purchaser of the the e-book (or pod book), permission to do whatever you like with the individual templates included in this document as long as it is for your own personal, non-commercial us
43、e. business letter templates page 2 instant business letter kit third edition copyright shaun r. fawcett. all rights reserved.working with these templatesin order to help you work with the real-life templates that are found later in this bonus templates document, i have included a couple of “how-to”
44、 excerpts taken from the main instant business letter kit.before you start working with any of those templates, it is important that you understand exactly what they are about and, most importantly, how to work with them quickly and effectively to develop your own professional level business letters
45、.of course, there is no way that any template - no matter where you get it from - is going to match your exact letter writing situation perfectly. the odds against that are similar to the chances you have to win this weeks lottery. nevertheless, in most cases you should be able to find a template th
46、at very closely matches your situation. in such cases just copy the template and paste it into your letter document and make a few minor changes to match your actual situation.on the other hand, you will encounter the odd situation in which a little more “customizing” of the templates will be necess
47、ary to meet your letter writing requirements.the following two sections are meant to guide you through that process.how to use real-life templateslet me take just a minute here to make sure you understand exactly what you are getting with the fully-formatted real-life templates in this kit. heres th
48、e story. if you purchased the e-book version of instant business letter kit, you also received a set of real-life word processing templates. (if you bought the paperback version of the book, go to the special preface to find out how to get the templates by e-mail).with the templates you have a virtu
49、al writing toolkit packed with 129 fully-formatted real-life letters that you can download straight into your word processing program! business letter templates page 3 instant business letter kit third edition copyright shaun r. fawcett. all rights reserved.thats right; all of the templates included
50、 in this e-book have also being given to you in downloadable form in another file (ms-word compatible).heres how you use those templates in a typical situation.1. you have to write a business letter in a hurry.2. you check the e-book and find the template that most closely fits your situation.3. you
51、 open that specific template right into your word processing program!4. you copy, cut, and paste a few revisions to transform the template to fit your specific situation.presto! youve got your fully-formatted, professional-quality final letter all ready-to-go in finished form, just like a real profe
52、ssional would write it. just think of the writing power this gives you! no more laborious retyping/recopying from scratch. its an instant document creator. this is the power and the beauty of real-life downloadable templates.using real-life templates, it shouldnt take you more than a few minutes to
53、draft professional quality business letters that cover your specific situation.the following section titled “using the template adaptation method” explains, in step-by-step detail, how you can quickly and easily adapt any real-life letter template in this kit to draft a letter to fit your own specif
54、ic situation. business letter templates page 4 instant business letter kit third edition copyright shaun r. fawcett. all rights reserved.using the “template adaptation method”the template adaptation methodtm is an approach i developed years ago that allows you to easily use pre-written templates as
55、a tool for developing your own letters, in no time flat.using this method in conjunction with real-life templates you will never have to start from a blank page or screen again. not only will it significantly reduce the time taken to write your letter, it will also result in a better quality final p
56、roduct.im about to give up a major “trade secret” here.i first discovered the template adaptation methodtm years ago when i was in a job where i had to write a lot of letters and reports. at times, i suffered serious bouts of “writers block”. sometimes i would stare at a blank page, screen and/or of
57、f into space for days. yes, literally for days, sometimes.then one fateful day i had the proverbial “eureka experience” that changed my writing life forever! really. im not sure whether it was by chance, or fluke, or divine intervention, but that particular day i stumbled onto a powerful secret for
58、overcoming “writers block” - instantly.as is usually the case when one makes one of these little “breakthroughs” in life, it was incredibly simple. it was so obvious.so, here is the big secret that i discovered for beating writers block:place an actual sample of the type of document you have to writ
59、e, directly in your line-of-sight. the closer the sample is to what you have to write, the better. for example, if you have to write a reference letter, try to find a previous letter of reference that you have written. if you havent done one before, get one that somebody else has written and post th
60、at up.thats it! it really is that simple. i call it the “template adaptation method”. business letter templates page 5 instant business letter kit third edition copyright shaun r. fawcett. all rights reserved.dont ask me exactly how/why it works, but it does. my theory is that it gives your brain a conc
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