PPT素材大全31533实用教案

1、1第1页/共47页第一页，共48页。Empowered, Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient, EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust

2、 in time learningExpert Triage第2页/共47页第二页，共48页。344.9%2.3%9.4%15.9%15.4%12.3% q : 第3页/共47页第三页，共48页。4q eBiz Service & Solutions10%15%20%55%2004Web Service & Solution eBiz ConsultingSI Service & Solution Network Integration第4页/共47页第四页，共48页。5q 2004 1 10,00020,000Solution(21,626)(18,122)(9,80

3、7)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(: ) 第5页/共47页第五页，共48页。620022003200420052006( : )5,0006,8005,5008,0006,5005,500ExtensionFront endBack end B2C / e-Community / Cyber IR Web Business / e-Marketing System (HW) / Network(LAN,WAN) Solutions / Application

4、s9,0005,0004,5007,500q 2004 Product第6页/共47页第六页，共48页。7q IT IT1009080706050403020100240200160120804001431234567891011133154157147157154153171190186IT(:): 第7页/共47页第七页，共48页。8 Web Agency Service Domain Web CIWeb Design Web application e-Business ConsultingMarket Analysis第8页/共47页第八页，共48页。9e-MarketingE-CRM

5、e-MarketplaceSCMSupplierCustomerSupplierCustomer , Order Fulfillment e-Business Value Chain第9页/共47页第九页，共48页。10qeBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal service第10页/共47页第十页，共48页。11PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWe

6、b ServiceEnterpriseSolutionBusiness Fields : SI Development & Solutions第11页/共47页第十一页，共48页。12 Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfile第12页/共47页第十二页，共48页。13SM MUSI MUNI MUR&D MUeBizTotal Serviceq eBiz Total Service第13页/共4

7、7页第十三页，共48页。14E-MailEDMSGWKMS2( )ERP1 ( )CRMSCME-Planningq Office Management System第14页/共47页第十四页，共48页。15Customer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions & ServiceInternet AreaBSP AreaSI AreaNI Area第15页/共47页第十五页，共48页。1655%15%20%10%eCRMWCMSIRM/PRMMailingMES

8、CTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementq eBiz Solutions & ServiceWeb SI AreaSI AreaNI AreaSystem Area第16页/共47页第十六页，共48页。17SI AreaNI AreaSolution AreaSM A

9、reaInternet AreaR&D AreaConsulting Areaq SI Business Areaq SI consultingq SI development q SI managementq N/W managementq New technologyqNetwork Integration - Network Consulting - Network Integration - Network Management第17页/共47页第十七页，共48页。18CRMForecasting, Opportunity Management,Configuration,Ge

10、neration Forecasting, Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyq Solution & Service - SI Development & SolutionsMarketingSalesServices第18页/共47页第十八页，共48页。19Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutio

11、ns & ServiceConsulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI consulting & managementNetwork Integration /Automation SystemIT development & management 第19页/共47页第十九页，共48页。20e-Supply chai

12、n Managemente-Customer Relationship ManagementE-biz transformationSystem- , - - - Supply Chain q e-Business Perspective第20页/共47页第二十页，共48页。21q 2123 l 90 l : 60% ( 80 90% )l l : 40%第21页/共47页第二十一页，共48页。22q 2 2 () / : 100 / : 10 / ()第22页/共47页第二十二页，共48页。23StrategyContentsSolution() Ebiz q Summary- Integr

13、ation Branding & Identity第23页/共47页第二十三页，共48页。24SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector & Solutions第24页/共47页第二十四页，共48页。25PublishInteractTransactIntegrate Customer Information Access HSE Communication Customer

14、and Technical Support Supplier Relationship Management Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection Integrated Planning and Forecasting Integrated Plant Management: q e-Business _Fulfill Demand第25页/共47页第二十五页，共48页。26q e-Business ConvergenceIndustry TransformationVa

15、lue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation第26页/共47页第二十六页，共48页。27KMSEISEDMSSolution & Service - SI Development & SolutionsGWHow convenient would it be, if we can view all the numerous information scattered on the internet

16、,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP第27页/共47页第二十七页，共48页。28Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution & Service - eagleOfficeGWeagleOffice第28页

17、/共47页第二十八页，共48页。29SI MU Business FieldsBusiness Fields : SI MU 第29页/共47页第二十九页，共48页。30 Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystem第30页/共47页第三十页，共48页。31q Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Cons

18、ulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team第31页/共47页第三十一页，共48页。32Channel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-Win (: ) , : PwCq eBusiness

19、 第32页/共47页第三十二页，共48页。33Customers: IBMq e-Business PerspectiveSuppliers第33页/共47页第三十三页，共48页。34BusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIPERMe-IPSEmployeeCustomerq eBiz Solution analysis _CRM CRM : Customer Relationship Management第34页/共47页第三十四页，共48页。35q eBiz Solution analysis _CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRM 第35页/共47页第三十五页，共48页。