《旅游英语》第七章

1、1旅游英语Project Project FarewellFarewell2目录目录CONTENT1Lead-in2Task Description4Case Study5Practical Writing6Knowledge Expanding3Situational Practice31Lead-in4Lead-in Im here on _ of the Highwing Travel Agency. Please allow me to say a most _ thank-you for your trust and for using our _. It is our sincer

2、e hope that this summit is the first step for further _. I hope you have a pleasant _ and one day in the future youll be considering _ our city as another venue for your next annual summit. I look _ to serving you again. Now I _ a toast to the successful close of this summit, to the _ of all the par

3、ticipants. _!01Listen to the passage and fill in the missing information you have heard.5Lead-in02Listen to the passage again, answer the following questions.(1) What is the topic of the passage? (2) According to the passage, can you imply what they were doing? 62Task Description7Task Descriptionche

4、ck-out airport luggage check-in boarding card 8 Seeing the tourists off is as important as welcoming the tourists. It is the final opportunity for the tourists to complete their opinions of the tour guide. The departure services can be divided into sections: pre-departure services and departure serv

5、ices.Task Description9Pre-departure Services1. Check the tickets in advance. The guide should check the tickets, the name of the tour group, the number of the group, the destination, the flight number / the train number and the departure time one day ahead. If there are any changes of the flight or

6、departure time, the local guide should inform it of the staff on next destination.2. Make sure the assembling time. The local guide should discuss the assembling time, the boarding time with the tour leader and inform each tourists of the exact time.Task Description103. Help to check out. The guide

7、should assist with check-out when tourists sign the check-out sheet. Remind the guests to return the keys / cards to the reception desk. The guide should remind tourists that all belongings must be checked before leaving the hotel. Make sure all of the belongings must be packed and taken out of the

8、room when the tourists leave the hotel.4. Return the certificates. The guide should give the certificates back to the tour leader or tourists.5. Organize tourists to board the coach driving to the airport or station.Task Description11Departure service1. Addressing a farewell speech.2. Helping the to

9、urists with the check-in and the luggage check-in.3. Upon completion of check-in, you can bid a final goodbye to everyone and wish them bon voyage, then you can return after the tourists enter the departure gate.Task Description12remindn. & v. 提醒belongingsn.行李Words and ExpressionsWords and Expre

10、ssionsTask Description131. see off送别2. be divided into被分为3. pre-departure services离站前准备工作4. departure services离站服务5. Remind the guests to return the keys / cards to the reception desk.句中remind somebody to do something 意思是“提醒某人做某事”，而remind sb. of sth. 意思是“使某人想起某事”。6. you can bid a final goodbye to ev

11、eryone and wish them bon voyage, then you can return after the tourists enter the departure gate. 句中bon voyage是指一路顺风、一路平安的意思，bon是好的意思，voyage是旅途的意思。出自法语，却已可当英语使用。bid a goodbye to sb. 意思是“向某人告别”。NotesNotesTask Description143Situational Practice15Scene: At the airport, Wang Lin (W), a tour guide, is se

12、eing the tourists off. (TA: Tourist A)W:How time flies! Your trip in China is going to finish. We met as strangers, but today, we are parting as friends.TA:Yes, time goes so quickly, but we do have a pleasant tour in China.W:Would you mind sharing your feeling about the trip?TA:Well, China has made

13、a deep impression on me. The people here are friendly and hospitable. I love these mystery landscapes and its culture attracts me so much. I would like to come again.Situational Practice01Dialogue 1 Seeing Tourists off16W:Im so happy that you have enjoyed your stay in China.TA:Thank you for your tho

14、ughtful arrangements during our stay in China, Miss Wang.W:Its been a great pleasure for me to be your guide. I hope to see you again in the future.TA:Me, too. Keep in touch with me.W:OK. Dont forget to share your happy experience with your friends and families.TA:Oh, its time to board the plane. By

15、e.W:See you. I hope you have a safe and happy journey home.Situational Practice01Dialogue 1 Booking a Group Tour17Situational PracticeSituation: Wang Fang, a local tour guide is seeing the tourists off at the airport. One of the tourists, Tom, shows his thanks to Wang Fang and expresses his hope of

16、visiting China again. Wang Fang gives her best wishes to her team and says goodbye to him. Simulation Training Simulation Training18Situational Practice02Dialogue 2 Helping a Tourist Check in at the Airport Scene: The tourist Mr. William (W) is leaving for his country, the guide Li Hui (L) is helpin

17、g him check in at the airport. (CA: Clerk A CB: Clerk B)L:Hi, Mr. William! Here we are at the airport.W:Miss Li, where is the Customs?L:It is on the right. Now you should go in there with your passport and the plane ticket.W:OK, I got it.L:Let me help you fill in the Customs Declaration Form.W:Thank

18、 you. (After two minutes)19Situational Practice02Dialogue 2 Helping a Tourist Check in at the Airport CA:Please wait a minute. Id like to examine your luggage and check it with your form. Yes, thats all.W:Thanks. Em, Miss Li, where can I get my boarding pass and have my luggage weighted?L:Its in the

19、 front. Lets go there.CB:Ticket, please.W:Here you are.CB:Which seat do you prefer, a window seat or an aisle seat?20Situational Practice02Dialogue 2 Helping a Tourist Check in at the Airport W:A window seat, please.CB:Please put your suitcase on the scale.W:Is it overweight?CB:No. Here are your lug

20、gage label and boarding pass.W:Thank you! Well, thats everything, isnt it?L:Yes. Now you can board the plane. Let me see. You should board at No.8 boarding gate.W:OK, I see. Thanks for all your help, Miss Li.L:Youre welcome! I wish you a pleasant journey. Goodbye.W:Bye!21Situational PracticeSituatio

21、n: At the airport, you, a tour guide, are seeing a tourist named David off. And you should help check in. The conversation should include fill in the Customs Declaration Form, luggage check-in, get boarding pass and say goodbye to each other. Simulation Training Simulation Training224Case Study23Rec

22、onfirmation of Reservations Passengers holding open-date tickets must reserve their seats before taking a flight. This kind of ticket has no priority in reservation. International route passengers having reserved their seats on connecting or return flights should reconfirm their reservations at the

23、connecting or return point no later than 72 hours before the connecting or return flights, if they stay at such points for more than 72 hours. Failure to make such reconfirmation will result in the cancellation of the space reserved. International passengers staying at the connecting or return point

24、s less than 72 hours do not have to reconfirm their reservations.ReadingPassenger Information24Checking-in Procedure Passengers must arrive at the airport early enough for all formalities to be completed. Passengers must arrive at the designated airport at the designated time. Domestic passengers sh

25、ould show their Identity Cards and tickets for check-in procedure. International passengers should show tickets and travel documents for exit and check-in procedures. Departures cannot be delayed for passengers who arrive late. If their travel documents do not conform to regulations, they will bear

26、any loss and responsibility for not being able to complete the necessary exit and check-in procedures on time.ReadingPassenger Information25Safety Inspection According to government regulations, Air China has the right to inspect passengers persons and their baggage. During inspection if any passeng

27、er or his baggage is found to be a danger to safety, Air China will proceed according to relevant government regulations. If any passenger refuses to be inspected, Air China will not allow him to take his flight.ReadingPassenger Information26Baggage Your baggage should contain personal belongings on

28、ly; commercial samples may be carried. Provided you arrange to be at the airport for international flights, carrying must be no later than the time specified by the local Customs. Certain articles are potentially dangerous when carried by air and their transportation must be arranged with the carrie

29、rs concerned. Medicinal and toilet articles are necessary or appropriate for the passenger during the journey (such as hairsprays, perfumes, medicines containing alcohol) may be carried in limited quantities. ReadingPassenger Information27reconfirmation n.再确认priority n.优先，优先权route n.航线connecting n.联

30、航转机formality n.手续designate v.指定domestic adj.国内的delay v.推迟，延期conform v.符合regulation n.规定 Words and ExpressionsReadingbear v.承担inspect v.检查，检验appropriate adj.适当的；恰当的；合适的hairspray n.喷发定型剂perfume n.香水alcohol n.酒open-date ticket 不确定日期机票return flight 回程result in 导致28(1)What should a passenger know before

31、boarding according to the text?(2)When should the international route passengers having reserved their seats on connecting or return flights reconfirm their reservation?(3)What should domestic passengers show for check-in procedure?(4)What will Air China do if any passenger refuses to be inspected?(

32、5)What should your baggage contain? Answer the following questions based on the text.1Post-reading Activities29(1)The open-date ticket has priority in the seat reservation.(2)Domestic passengers should show tickets and travel documents for exit and check-in procedure.(3)If any passenger rejects to b

33、e inspected, Air China will not allow him to take his flight.(4)You can take the potentially dangerous articles along with you by air.(5)Some articles are necessary for passengers during the journey, such as hairsprays, perfumes, medicines containing alcohol, may be carried in limited quantities. De

34、cide which one is True (T) and which one is False (F) according to the text.2Post-reading Activities30(1) fare-adjustment officeA.违禁物品(2) airport construction fee B.易燃物品(3) customs declaration form C.行李架(4) pay dutyD.月台票(5) prohibited goods付税(6) inflammable articlesF.机场建设费(7) rackG.登机口(8) platform t

35、icketH.补票处(9) boarding gateI.海关申报表(10) security checkJ.办理登机手续 Read the following terms and match each with its proper definition.3Post-reading Activities31 Read the following terms and match each with its proper definition.3Post-reading Activities(11) flight connectionK.行李牌(12) see offL.登机牌(13) lugg

36、age check-inM.海关(14) baggage labelN.靠窗的座位(15) boarding pass / cardO.贵宾室(16) window seatP.靠过道的座位(17) aisle seatQ.转机处(18) check inR.行李托运(19) customsS.安检(20) VIP roomT.为送行32(1) It is the final opportunity for the tourists to complete their opinions of the tour guide. (2) Its been a great pleasure for m

37、e to be your guide.(3) Here are your luggage label and boarding pass.(4)If there are any changes of the flight or departure time, the local guide should inform it of the staff on next destination.(5)How time flies! Translate the following English into Chinese and Chinese into English.4Post-reading A

38、ctivities33(6) 天下无不散之筵席。(7) 非常感谢你们的合作和支持。(8) 我们要提前一个小时到达机场，这样我们才有充足的时间办理各种手续。(9) 我希望你们带着美好的中国之旅的记忆回国。(10) 我代表旅行社和我的团队祝大家返程旅途愉快。 Translate the following English into Chinese and Chinese into English.4Post-reading Activities34 Making a presentation about the things the tour guide should do when seeing

39、 the guests off. Oral presentation.5Post-reading Activities355Practical Writing36Ladies and gentlemen: The time has gone so quickly and your trip to China is drawing to a close. An old Chinese saying says “There is no banquet without ending”. Its a pity that you cannot stay in our country any longer

40、.Allow me, then, to make this opportunity to say something by way of a farewell. At first, I wish to thank you all for your cooperation and support you have given us in the past several days. You have kept good time during the whole procession, which made things go smoothly for us. You have been ver

41、y attentive when we had anything to tell you. Meanwhile, you also have given us suggestions on how to better our service in time. Sample37 Then, I would like to tell you that its my honor to be your guide during your stay in China. I have had the opportunity to meet you and we have spent a lot of ti

42、me together. I do hope you have enjoyed your time here. We have tried our best to make you comfortable and pleasant in China. If there is an opportunity for you to come to here again, please feel free to call on us.Sample38 A couple of days ago, we met as strangers; but today, we say goodbye to each

43、 other as friends. There is an old saying: “A good friend from afar brings a distant land closer.” I hope youll share your happy memories of the trip with your friends and families when you go back to your country. Im looking forward to seeing you again in the future. Thank you for your cooperation

44、and support again. Have a good journey!Sample39 Write a farewell speech as a guide when you are seeing a Canada tour group off in Shanghai.Sample406Knowledge Expanding41 Many travelers from abroad are confused and frightened by Chinese customs. This handy reference tool makes it easy for newcomers t

45、o China to fit right in. The order of Chinese names is family name first, then given name. Among some 440 family names, the 100 most common ones account for 90% of the total population. Brides in China do not adopt their husbands surnames. Among Chinese, a popular way to address each other, regardle

46、ss of gender, is to add an age-related term of honor before the family name. These include: lao (honorable old one), xiao (honorable young one) or occasionally da (honorable middle-aged one). Knowledge Expanding42 Unlike the Japanese, Chinese do not commonly bow as a form of greeting. Instead, a bri

47、ef handshake is usual. While meeting elders or senior officials, your handshake should be even gentle and accompanied by a slight nod. Sometimes, as an expression of warmth, a Chinese will cover the normal handshake with his left hand. As a sign of respect, Chinese usually lower their eyes slightly when they meet others. Knowledge Expanding43 Moreover, embracing or kissing when greeting or saying good-bye is highly unusual. Generally, Chinese do not show their emotions and feelings in public. Consequently, it is better not to behave in too carefree