铁路服务英语情景对话

1、v1.0可编辑可修改铁路服务英语 情景对话 （客运值班员班）参与演出角色：列车长1名、列车员A、列车员R旅客A、旅客B、旅客C（共6名）场景1: 3车厢（找座位）歹U车员 A: Good morning , sir. Ticket, please.（ 递车票）thanks for your cooperation! This is carriage three. Let me help you （帮助提行李上车）早上好，先生！请出示车票，谢谢您的合作。这是 3车厢，我帮您吧。旅客 A： thank you.谢谢。旅客 A: Excuse me, can you help me find my

2、seat打扰一下，您能帮我找下我的座位吗歹！J车员 B: Please show me your ticket, it says which seat is yours . Ohyour seat number is 17,follow me,please.（ 引领）This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17,请跟我来，就是这个靠过道的座位。旅客 A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。歹！

3、J车员 B: Sorry to trouble you. I'm afraid you are in the wrong seat. 20cis just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。请换下座位。旅客 B: oh, I'm so sorry. I will change at once.对不起，我马上换座位。歹 U 车长： Dear passengers, welcome to take T12train, the train is fro

4、mHaerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, pl

5、ease do it at the connection of cars. I am the conductor XXX of this train, I amappreciated of your understanding and support on behalf of our group.旅客们，大家好，欢迎乘座 T12次列车，本列车是由哈尔滨开往 沈阳。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们 将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长， 对于您对我们工作的理解的支持，

6、我代表本次乘务组向您表示感谢。场景2: 3车厢（旅客问路） 旅客 B: C an I buy food on the train ? 我可以在火车上买食物吗歹U车员 A： Yes, a crew member will come by with food to sell. 是的，乘务员从你身边经过卖东西。旅客 B: Can you show me where the buffet car is please ?你能告诉我餐车在哪吗歹U 车员A: Yes, there is a restaurant carriage by soft sleeperstraight ,you will take

7、it.是的，有餐车，在软卧车厢旁边。（空几秒钟）列车员 A: Please , Help us to keep the train clean.请协助我们，保持火车清洁卫生。Luggage must not be put in the gateway.行李不准放到过道上。Please keep gateways clear.请保持过道畅通。场景3: 3车厢（检票）歹U车长： Welcometo our train. Nowplease show your ticket, it ' s the time to check ticket. Passengers without buying

8、 tickets, please go to car and make up the ticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。（停几秒钟，看旅客车票）What' s your nationality请问您的国籍旅客 C: America.歹 U 车长： May I know your name请问您的姓名旅客 C: John.歹!J车长： Spell your name please!麻烦您拼写下您的名字！旅客 C: J-O-H-N, John.歹!J车长： Ticket, please. Have your ticket back.您的票！请把票拿好。场景4

9、: 3车厢（晚点）列车员 B： This is a temporary stop.现在是临时停车。旅客 C: How long shall we stop here, please请问在这停车多久歹！J车员 B： It stays for about 15 minutes.停车大约15分。旅客 C: So the train is now 15 minutes late所以列车现在晚点15分钟列车员 B： Please don ' t worry , the train will arrive on schedule.请别着急，列车将正点到达。场景5: 3车厢（丢东西）旅客 A： Ex

10、cuse me My wallet has lost. Please help me !打扰一下我的钱包丢了，请帮帮忙。歹!J车员 B： Take easy, relax! Please speak slowly. What have you got inside放松，说慢点，里面有什么东西旅客 A： there is some cash, but my identity card is very important forme and there is a photo of my son.有一些现金，最重要的是我的身份证和我儿子的照片。列车员 B：、Don' t worry. We

11、' ll try to find it for you.请不要着急，我们设法帮你找。we ll manage to give it back to you i f we find it.请放心，如果我们找到了，我们设法转交给你。We ll keep you informed.我们将随时通知您。歹U车长：I have got a but I don ' t know whether it is yours我刚拾到，不知道是不是你的Please take care of your valuables.请保管好贵重物品！旅客 A： thanks.场景6: 3车厢（找医生）旅客 B :

12、 Is there any doctor in the train车上有医生吗歹U车员 A： There is a hospital at the next station, will you get off thetrain there下一站有个医院，您要不要再那里下车旅客 B ： no, I have something important to do ,so must be quick to arrive Shenyang.不，我有重要的事情要赶时间，所以希望能快点到沈阳。歹U车员 A： ,let me try ,I will tell it to our chief-conductor

13、, and hewill broadcast through all the train. If someoneis a doctor, he will help you.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生， 他会来帮助您的。旅客 B : Thanks very much.万分感谢。歹U车长： The destination will be reached in about ten minutes.还有大约10分钟到达终点站Attention, please. The next station is Shenyang.请大家注意，下一张是沈阳。Passeng

14、ers for Shenyang station, please get ready.到沈阳的乘客请做好下车准备。歹！J车员 B: Please take your belongings with you.请带好自己的行李物品。We are looking forward to having you here again.我们期待着您下次乘车。Enjoy your stay in Shenyang.祝您在沈阳愉快！铁路服务英语 情景对话 （拟提列车长班）参与演出角色：列车长1名、列车员A、列车员R旅客A、旅客B、旅客C（共6 名）场景1: 9车厢（找卧铺）歹U车员 A: Good mornin

15、g , sir. Ticket, please.（ 递车票）thanks for your cooperation! This is carriage nine. Let me help you （帮助提行李上车）早上好，先生！请出示车票，谢谢您的合作。这是 9车厢，我帮您吧。旅客 A： thank you.谢谢。旅客 A: Excuse me, can you help me find my berth打扰一下，您能帮我找下我的铺位吗歹！J车员 B: Please show me your ticket, it says which berth is yours . Ohyour berth

16、 number is 17 upper follow me ,please.（ 弓 I领）This upper berth is yours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来, 就是这个上铺。旅客 A: T hanks, you are so kind. but there is someone on my berth. Look!谢谢您的帮助，但是已经有人在我的铺位上了，看。列车员 B: Sorry to trouble you. I'm afraid you are in the wrong berth .Please change your

17、seat.恐怕您走错铺位了，麻烦换下铺位。旅客 B: what is it true I ' m so sorry. I will change at once. But I wantto change a lower berth ,would you help me什么是吗对不起，我马上换.可是我想换一张下铺的票，您能帮我吗歹!J车员 B: You can have a change, but you have to pay the balance.您可以调换一下，不过您要补票价差。（换铺）We ll manage to change the berth for you ,if so

18、meone gets off the trainon the way.如果中途有人下车，我们就个给您调换个座位。旅客 B: But I see there is an empty berth over there.歹！J车员 B: Sorry, this berth is reserved. Somebody will get on board thetrain halfway.对不起，这个卧铺是预留的，中途有人上车。旅客 B:Sorry.歹 U 车长： Dear passengers, welcome to take T12train, the train is fromHaerbin to

19、 Shenyang. During the trip, if you have some trouble, pleaseconnect with the staff or the chief or the police on the train, we willtry our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at

20、 the connection of cars. I am the conductor XXX ofthis train, I amappreciated of your understanding and support on behalf of our group.旅客们，大家好，欢迎乘座 T12次列车，本列车是由哈尔滨开往 沈阳。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们 将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长， 对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢

21、。场景2: 9车厢（餐车服务）旅客 B: Can you show me where the buffet car is please ?你能告诉我餐车在哪吗歹U 车员A： Yes, there is a restaurant carriage by soft sleeperstraight ,you will take it. Our restaurant opens at 6:00 pm for supper.是的，有餐车，在软卧车厢旁边。餐车下午 6点开始供应晚餐。（空几秒钟）列车员 A: Please , Help us to keep the train clean.请协助我们，保持

22、火车清洁卫生。Luggage must not be put in the gateway.行李不准放到过道上。Please keep gateways clear.请保持过道畅通。（餐车）列车员 B: Good evening. Welcome to our dining car.晚上好。欢迎就餐。For how many您几位旅客 B:A table for four.四位。列车员 B: This way, please.您这边请。Here is the menu.给您菜单。What would you like to have您想吃点什么Anything to drink您喝点什么Weh

23、ave cola, orange juice, green tea, and coffee, which one do you prefer我们有橘子汁、绿茶、咖啡，您喜欢哪一种旅客 B: four green tea , please. and four bowls of rice, and some vegetables,please.四瓶绿茶，四碗饭，再来些蔬菜，谢谢。歹！J车员 B: Wait a moment ,please.场景3: 9车厢（检票）歹U车长： Welcometo our train. Nowplease show your ticket, it ' s th

24、e timeto check ticket. Passengers without buying tickets, please go to NO 11car and make up the ticket.因时间紧没有买票的旅客，请到11号车厢办理补票手续。（停几秒钟，看旅客车票）What' s your nationality请问您的国籍旅客 C: America.歹 U 车长： May I know your name请问您的姓名旅客 C: John.歹!J车长： Spell your name please!麻烦您拼写下您的名字！旅客 C: J-O-H-N, John.歹！J车长

25、：I'll be keeping the berth ticket for you, Here' s your ticketcheck. You ' ll have your ticket back before we arrive.我替你保管车票。这是您的换票证。下车前我会把票还给您的。场景4: 9车厢（临时停车）列车员 B： This is a temporary stop.现在是临时停车。旅客 C: How long shall we stop here, please请问在这停车多久歹！J车员 B： It stays for about 15 minutes.停

26、车大约15分。旅客 C: So the train is now 15 minutes late所以列车现在晚点15分钟列车员 B： Please don ' t worry , the train will arrive on schedule.请别着急，列车将正点到达。场景5: 9车厢（找厕所）旅客 A： Excuse me Where is the washroom打扰一下，哪里有洗手问歹!J车员 B： There is a washroom at the end of each carriage.在每节车厢的末端都有洗漱问。旅客 A： Why is the toilet locked ?厕所的门为什么锁上了列车员 B： The toilet is always locked when the train is at the station.When the train begins moving again we will unlock it.火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。The toilets are available only when the train is travelling.停车厕所是要锁闭的，请开车后再使用旅客A: