高考应用文写作 --- 投诉信

1、m7u3 under the seadear sir, i am writing to you for the mobile phone of dephone-s250 i bought on 20th apr., 2008 at tele mall in wuhan, p.r. china. i contacted the saleswoman but the problem of my mobile phone could not be effectively solved. the main problems are as follows: first, the mobile phone

2、 does not ring and messages cannot be sent out. second, all the mobile phones of the same model were sold out, so it is impossible for me to exchange a new one. third, since the phone is a new model, there are no spare parts available, and therefore, it cannot be fixed at the local store. a mobile p

3、hone is a very important tool in my daily life. therefore, i require that you send me a new one of the same model within a month. thank you for your consideration. sincerely yours, xxx i.审题谋篇审题谋篇体裁话题时态人称结构首段：中段：尾段：投诉信投诉信购物购物一般现在一般现在时为主时为主第一、第二人第一、第二人称称提出问题提出问题说明问题说明问题解决问题并表达愿望解决问题并表达愿望1.1.对对满意满意 _ _

4、 2.2. 糟糕的服务糟糕的服务 _3. 3. 采取措施采取措施 _ _ 4. 4. 解决问题解决问题 _5. 5. 预防预防发生发生_ _ 6. 6. 调查此次事件调查此次事件_ _ _be content/ satisfied withpoor servicetake measuressolve / settle the problemprevent from happeninginvestigate / look into the matter / incident7. 7. 以粗鲁的方式以粗鲁的方式_ _ 8. 8. 向向道歉道歉_9. 9. 投诉；抱怨投诉；抱怨_ _ _10. 10

5、. 合理的解释合理的解释 _11. 11. 服务电话服务电话 _12. 12. 期待尽快回复期待尽快回复 _13. 13. 通知通知/ /告知某人某事告知某人某事 _in a rude mannermake an apology to / apologize to. make a complaint about / complain about a reasonable explanationservice number expect an early replyinform sb. of sth. 1.1.很抱歉打扰您，但是恐怕我不得不进行投诉。很抱歉打扰您，但是恐怕我不得不进行投诉。2.

6、2. 我写信是投诉关于我购买了你们商店的洗衣机。我写信是投诉关于我购买了你们商店的洗衣机。3. 3. 主要的问题如下。主要的问题如下。 i feel sorry to trouble you but i am afraid that i have to make a complaint. i am writing to complain about the washing machine bought from your store. the main problems are as follows.4. 4. 因此，我要求你发一个新的给我。因此，我要求你发一个新的给我。5. 5. 你若能尽快

7、采取措施处理这个问题，我将感激不尽。你若能尽快采取措施处理这个问题，我将感激不尽。 6. 6. 感谢你在百忙之中考虑（我的问题）。感谢你在百忙之中考虑（我的问题）。 therefore, i require that you send me a new one. i would appreciate it very much if you could take measures to solve the problem as soon as possible. thank you for your time and consideration.【写作内容【写作内容】假定你是李华假定你是李华,

8、, 两周前你从网上订购了两周前你从网上订购了一套英语书虫系列读物一套英语书虫系列读物(bookworm (bookworm series), series), 昨天才到货昨天才到货, , 且包装破损且包装破损, , 数数量不足。请就此给网店客服写一封电子量不足。请就此给网店客服写一封电子邮件投诉。要点如下邮件投诉。要点如下: : 1.1.介绍购物情况介绍购物情况; ; 2. 2. 反映存在的问题反映存在的问题; ; 3. 3. 提出解决方案。提出解决方案。to whom it may concern, im one of your customers. i ordered a set of b

9、ookworm series on your website two weeks ago, but i didnt receive them until yesterday. and much to my disappointment, the books were so poorly packed up that the cover of one book was torn. to make matters worse, it is not a complete set, as i found one book missing. im sorry to have received such poor service, and i believe i have the right to ask you to deal with this problem. i hope that you either return my money or deliver a ne