酒店英语口语培训内容

1、24) Its my pleasure . 很高兴为您服务。26) Thank you for staying in our hotel.感谢您在我们饭店下榻。道歉语：29) Im sorry . Its my fault 对不起，那是我的过错。30) Sorry to have kept you waiting .对不起，让您久等了。31) Sorry to interrupt you .对不起，打扰您了。32) Im sorry about this. 对此表示歉意。33) I apologize for this. 我为此道歉。34) Thats all right 没关系。35) Le

2、ts forget it 算了吧。征询语：36) Can(May ) I help you ? 我能帮您什么吗？Yes ,please. 好的。37) What can I do for you ? 我能为您干点什么吗？38) Is there anything I can do for you ? 有什么我能为您效劳的？39) Just a moment , please . 请稍等一下。40) May I use your phone ? 我能借用您的电话吗？Yes ,of course . 当然可以。指路用语：41) Go upstairs/downstairs 上楼/下楼42) Its

3、 on the second(third) floor. 在二(三) 楼43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿？(restroom,elevator)This way ,please. 请这边走。44) Turn left/right. 往左(右) 转。45) Its in the lobby near the main entrance. 在大厅*近大门。46) Its in the basement at the end of the corridor. 在地下室走廊尽头。提醒用语：48) Please be caref

4、ul. 请当心。49) Please dont leave anything behind. 请别遗忘您的东西.50) Dont worry. 别担心。51) Take it easy. 放心好了。52) Please dont smoke here. 请不要在这里抽烟。57) Goodbye and thank you for coming. 再见，谢谢您的光临。58) Goodbye and hope to see you again. 再见，希望再见到您。59) Have a nice trip! 一路平安！60) Wish you a pleasant journey! Good lu

5、ck! 祝您旅途愉快！前厅部(61) Have you a reservation?您预订过吗？(62) May I have your name and room number?您能告诉我您的名字与房间号码吗？(63) Here is your room key.给您房间钥匙。(64) Please pay at the cashiers desk over there.请去那边帐台付款。(65) Are these your baggage? May I take them for you?这些是您的行李吗？我来帮您拿，好吗？(66) Im afraid our hotel is full

6、y booked on that date.对不起，我们饭店那一天的客房全部订满了。(67) Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。我们期待着为您服务。(68) Ill cancel Mr Bells reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。我们期待着下一次为您服务。(69) May I reconfirm your departure date?我可以再次确认您

7、的离店日期吗？(70) Im sorry, madam. We dont have any vacancy at the moment.对不起，小姐，我们现在没有空房间。(71) How many pieces of luggage do you have?请问您有几件行李？(72) Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？(73) You can get your money changed at the cashiers Desk.您可以去收款处兑换钱。(74) Could you take a me

8、ssage for her, please?你能不能为我给她留信口信？(75) Just a moment, please, sir. Ill put you through.请稍等一下，先生。我马上为您接通。(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.打外线请先按9，听到声响后再按您所要的号码。(77) How would you like to make payment, sir.先生，请问您将如何付款？(78) Here

9、 is your change and receipt, sir. Ill send a bellman up to get your luggage.先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。(79) The rate of your room will be paid by your host unit while the others should be at your expense.您的房费将由接待单位支付，而杂费则应由您自己付。(80) How many copies do you need?您要复印几份？(81) Can you give me your fax n

10、umber, sir?请您告诉我您的传真号码好吗？(82) When can I pick it up?我什么时间能取？酒店英语口语Word ListLaundry洗衣Mini-bar/Refrigerator冰箱Ice冰块Cocacola可乐Mineral water矿泉水Cigarette香烟Sugar方糖Cold water凉开水Hanger衣架Electric Kettle电水壶Glass水杯Cup瓷茶杯Telephone Book电话本Hair Drier电热吹风机Washed水洗Damage毁坏，损坏Compensate赔偿，补偿Dry Cleaned干洗Pressed/Iron熨

11、烫Slipper拖鞋Soap香皂Newspaper报纸Toilet Paper卫生纸Towel毛巾Bath Towel浴巾Floor Towel地巾Small Towel方巾Tea茶叶Beverage饮料Telephone电话TV controller遥控器Hanger衣架ID=Identification身份证Bathroom卫生间Shower沐浴 Coffee咖啡 PhraseHave a nice day.(time trip)祝您过得愉快Excuse me对不起That's all right没关系Please follow me请跟我来Thank you 谢谢Just a m

12、oment请稍等Right away 马上Turn-down service夜床服务Dry towel干毛巾Make bed整理床铺Room number房号Quick service特快洗衣I'm not really sure.我不能肯定I'm sorry to trouble you.对不起，麻烦您了Useful Expressions1.Housekeeping, May I come in?客房服务员，可以进来吗？2.Do you need bellman?您需要行李员吗？3.May I clean the room now?现在我可以打扫房间吗？4.What'

13、;s your room number, please? 请问您的房号？5.Could you bring me some more towels,plesae? 你能不能再给我拿几条毛巾来吗？6.The air conditioner doesn't work. 空调机坏了。7.Would you please give me some envelopes and writing paper? 请给我一些信纸信封，好吗？8.I'll bring them to your room at once. 我马上给您送来。9.Internet access press 8 and 1

14、63. 上网号码先拨8，再加163。10.There's something wrong with the toilet. 抽水马桶出毛病了。11.Have you checked your room? 您检查过您的房间吗？12.I'll show you the way myself. 我亲自带您去。13.Have you got any laundry?楼层）总台收银的：Useful Expressions1、Would you like to check out?2、Sorry to have kept you waiting This is your bill plea

15、se.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your luggage.9、How would you like to p

16、ay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt. 12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning? 14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19

17、 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll hav

18、e pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationCashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell,

19、please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank y

20、ou, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im checking out today. But

21、my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon?C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after 12:00.G: Never mind, then. Can

22、I just leave my luggage somewhere until 4:00 p.m?C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you.C: Its my pleasure.行李员岗位英语口语Useful Expressions1、Excuse me. Which one is your bag?2、Is this bag yours?3、Ive come for your luggage.4、I hope you will dropin again!5、This i

23、s your claim tag.6、May I help you with your luggage?7、What else can I do for you?8、Gould you sigh here?9、Breakfast is on the first floor, from 7:00am to 9:00am.10、Is your luggage will be here shortly?11、How long will you leave the luggage here?12、Let me take it please!13、May I have your tag, please?

24、14、Whats your room number?15、 Toilet is turn left.16、How many pieces (of luggage ) do you have.17、In our hotel we dont accept tips. Thank you all the same.18、I hope you will enjoy youre stay.19、Have a nice trip.20、Are these your luggage.ConversationABellman: Good afternoon. Madam. Welcome to our hot

25、el.Guest: Good afternoon. B: May I help you with your luggage, madam? G: Yes, please!B: Please Just a moment, Ill get a luggage cart. madam.Thank you for waiting. Ill show you to the front desk. This way, please. G: Thank you! B: Youre welcome.Bellman: Madam. May I have your room card, please?Guest:

26、 Yes. Here you are. B: Thank you. your room is on the 10th floor. This way please(take a elevator ).Your room is here, after you (go into the room). G: Thank you very much. B: Not at all. Where would you like me to put your luggage. G: Anywhere. If you like. B: Please check it. Is it the right numbe

27、r of your luggage? G: Oh, Yes, Its very correct. Theres something for you. B: Its very kind of you. But we cant accept tips. Thank you all the same. Please enjoy your stay, Good-bye. G: Good-bye.酒店商务中心英语口语：Useful Expressions1、I want to send a fax.2、Ill send this fax at once.3、Sorry, sir. The line is

28、 busy.4、I tried a lot of time, but its also busy.5、Its my mistake.6、Im sorry to bring you so much trouble.7、All done, sir. Here you are.8、Let me count, its 15.5 yuan in all.9、Could you tell me how do you count this amount.10、The regulation of charge in business center is on this board.11、May I use t

29、he Internet.12、Let me dial-up. Please sit down and you can use it already.13、Can I typed of my E-mail.14、How many copies do you need?15、Id like to copy this two pieces of paper, whats the cost?16、The Internet charge in 30 minutes is 10 yuan.17、The copy each piece of paper for A4 size is 1yuan.18、To

30、enlarge or lessen one piece of paper costs as much as two pieces of paper.19、To copy the papers both sides costs as much as two pieces of paper.20、Ill call the airline to see if there are tickets for you.ConversationASend a faxClerk: Good morning. sir. Can I help you?.Guest: Good morning. I want to

31、send a fax. C: Where to, sir? G: To Japan, here is the fax number, its (81)315769 C: Please sit down and wait a moment, sir. I will send this fax at once. G: OK, Thank you. C: Sorry, sir. The line is busy. I tried it again at a lot of time, but its also busy, is your fax number correct. G: Let me se

32、e, oh, its my mistake. The right number is(813)3155769. Im sorry to bring you so much trouble. C: It doesnt matter. All done, sir. Here you are. G: How much does this two page cost? C: Let me count, its 15.5 yuan in all. How would you like to make the payment, sir? G: Id like to pay in cash, but cou

33、ld you tell me how do you count this amount. C: The regulation of charge in business center is on this board. G: Let me see, I know. Here is the money. C: Here is your change. G: Thank you very much. Good bye. C: My pleasure. Good bye.BUse internet type and copyClerk: Good afternoon, sir, Can I help

34、 you?Guest: Good afternoon. May I use the Internet. C: Certainly,sir. Let me dial-up. Please sit down and you can use it already. G: Thank you. Can I typed of my E-mail. C:Sure. G: Id like to copy this two pieces of paper. C: OK. How many copies do you need? G: One each. C: All right. Just a moment,

35、 please, sir. Here you are. G: Thank you. How much does it cost? C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir? G: Id like to pay in

36、 my room bill now. C: Certainly. Could you sign here, sir? G: OK. Thank you very much. Good bye. C: My pleasure. Bye.酒店总机英语口Useful Expressions1、Sorry, he has moved to another roo.2、Please press “8“ first and when you hear the dial tone, press the number you want.3、Sorry, I cant hear you. Could you p

37、lease speak a little louder?4、Sorry, I cant follow you. Could you speak slowly?5、Sorry, there is a trunk call for you, please hang up your receiver.6、There is a cross line, please dial again.7、The line is busy, please call again after a while.8、Ill transfer your call to Information desk, you should

38、check the room number first.9、May I read back the message to see if its correct, please?10、Just wait a moment and Ill connect you.11、Would you please tell me the spelling of your name?12、They arent answering.13、Im sorry, theres no reply from the room 1111.14、Under the 10th floors, please press “0“ f

39、irst and the room number.15、May I know your room number, please?16、If you have any questions, please call me.17、Will you please think it over once more?18、Dont worry. Ill wake-up you on time tomorrow morning.19、Sorry, the receiver in his room is not on the right place.20、Would you like to leave a me

40、ssage?ConversationAOperator: Yuhuan Grand Hotel. May I help you?Guest: Yes. May I speak to Mr John? His room number is 1111. O: Ill put you through, madamsorry,there is no answer. May be he is out. would you like to leave him a message or to call it again? G: Could you try again? O: Certainly, madam

41、. Just a moment, pleaseThank you for waiting. Im afraid there is still no reply. G: I see. Id like to leave a message. Can you help me? O: Certainly, madam. Go ahead, please. G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I cant to there at that time. Please tell Mr

42、 John to wait for me in his room at 9:30 tomorrow morning. O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right? G: Yes, thats right. Thank you! Good-bye! O: Youre welcome. Good-bye!BOperator: Operator. May I help you?Guest: Yes. Can you tell me how

43、to make the IDD call? O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want. G: I see. And how to make the room-to-room call? O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, y

44、ou could direct dail the room number, there must be four digits in the final number. G: I see. Thank you! Could you give me a wake-up call tomorrow morning? O:Certainly, sir. At what time? G: Whats the Breakfast time? O: Oh, its 7:00-9:00 a.m at the banquet hall on the ground floor. G: OK, please ca

45、ll me at 7:30 a.m. O: OK, room 1111, call at 7:30 a.m. Am I correct? G: Yes. Thank you. Good-bye! O: Not at all. Good-bye!西餐厅英语口语一、沙司Sauce冷沙司和冷调味品：马乃司沙司Mayonnaise Sauce千岛汁Thousand Islands Dressing醋油汁Oil Vinegar芥末沙司Mustard Sauce法式汁French Dressing奶酪汁Cheese Dressing热沙司：布朗沙司Brown Sauce苹果沙司Apple Sauce咖喱沙

46、司Curry Sauce奶油沙司Cream Sauce番茄沙司Tomato Sauce黄油沙司Butter Sauce二、菜肴生熟程度一成熟Rare-R三成熟Medium Rare-MR五成熟Medium-M八成熟Medium well-MW全熟Well-down W三、早餐1、大陆式早餐Continental Breakfast2、美式早餐American Breakfast果汁类：橙汁 Orange Juice 菠萝汁 Pineapple Juice 番茄汁Tomato Juice 柠檬汁Lemon Juice 西柚汁Grape fruit Juice谷物类食品：燕麦片Oatmeal 玉米

47、片Cornflakes 糖 浆Syrup 蜂 蜜Honey蛋类：煎 蛋Fried Egg 单面煎Sunny-side up 双面煎Over Easy 双面煎老蛋Over Hard 煮蛋Boiled Egg 炒蛋Scrambled Egg 水波蛋Poached Egg 蛋卷Omelet 清蛋卷Plain omelet 洋葱蛋卷Onion omelet 番茄蛋卷Tomato omelet 火腿蛋卷Ham omelet肉类：火腿Ham 香肠Sausage 烟肉Bacon面包：烤面包Toast 面包卷Roll 半角包Croissant 黄 油Butter 果 酱Jam 苹果酱Apple Jam 橘子酱

48、Marmalade Jam饮料类：咖啡 coffee 红茶Black Tea 牛奶Milk 椰子Coco 正 餐1、头盆 Appetizers Starters Hordeuvres2、汤Soups3、色拉Salads4、主菜Main Courses5、甜点Desserts奶酪Cheese甜品Sweets 蛋糕Cake 布丁Pudding 比萨Pizza 煎饼Pancake 冰淇淋Ice Gream 水果Fruit 香烟Cigarette 菜单menu 烹调方法1、煎Fried2、炸deep-fried3、炒Saute4、煮Boil5、焖Braise6、烩Stew7、烤Roast8、焗Bake

49、9、铁扒Grill10、串烧Broil酒店早餐英语口语水果: 西瓜 Water melon 调料: 方糖 Sugar 西红柿 Tomato 盐 Salt 香蕉 Banana 酱油 Soy sauce 梨 Pear 果酱 Jam 橙 Orange 椒盐 Pepper 葡萄 Grape 醋 Vinegar 点心: 蛋糕 Cake 黄油 Butter 煎饺 Fried dumpling 双面煎蛋 Fried over 油条 Deep-fried dough sticks 单面煎蛋 Sunny side up 肉包 Steamed stuffed buns 咸鸭蛋 Salt ducks egg 夹馅面

50、包 Bread sandwich 1.Welcome to our restaurant. 欢迎到我们餐厅来。 烤面包 Toast 2.Have a good time! 炒饭 Fried rice 祝您用餐愉快！ 炒面 Fried Noodles 3.You are welcome. 不用谢。 稀饭 Rice grud 4.Im sorry, Its my fault. 饮料: 牛奶 Milk 很抱歉，那是我的错。 豆浆 Saybean milk 5.Where is the washroom? 橙汁 Orange juice 卫生间在哪儿？ 6.This way, please. 咖啡 C

51、offee 请这边走。 黑咖 Blak coffee 7.Im afraid, You should pay it extra. 对不起，恐怕这个要额外付费。 奶咖 White coffee 8.The coffee is free for you. 红茶 Red tea 这咖啡是为您免费提供的。 9.How wold you like to pay in cash or by credit card? 绿茶 Green tea 您如何付款，刷卡还是现金？ 10.This is your bill,Please check it and sign here. 这是您的帐单，请核查并签字。 中餐英汉对照表方 式 食品名称 蔬菜名称 fried煎 Lo