涉外公司商务沟通技巧商务英语论文

1、foreign company business communication skillsa thesissubmitted in partial fulfillment ofthe requirements for university studybyxxxsupervisor: li mancollege of textile and garmentguangzhou universitymarch 2015abstractaccelerate the process of global economic integration among countries that make busi

2、ness activities have become increasingly frequent, and therefore more and more foreign business communication plays a pivotal role. in order to communicate successfully, to avoid communication barriers, to master the correct communication skills is particularly important. this paper emphasizes the i

3、mportance of foreign business in communication, followed by analysis of the communication barriers, and finally give some overall business communication skills.keywords:foreign business communication; communication disorders; communication skills摘  要国际经济全球化进程的加快使各国之间的商务活动日益频繁,因此涉外商务沟通越来越发挥着举足轻重

4、的作用。因为这是维持商务往来的必要条件，是商务谈判得以成功的前提基础，是经济贸易发展的必经之路，为了更好的在商务谈判中取得优胜的地位，我们必须了解和抓住商务贸易沟通在商务谈判中的运用，因为一笔生意的达成，并不仅仅因为一方独天得厚的优势，沟通也占了很重要的一部分，很多的商务贸易失败的原因，都是因为没有很好的沟通造成的。为了使沟通顺利进行，避免沟通障碍，掌握正确的沟通技巧尤为重要。本文首先强调了涉外商务中沟通的重要性，其次分析了沟通中的障碍，最后总给出一些商务沟通技巧。 关键词：涉外商务沟通；沟通障碍；沟通技巧contentsabstracti摘  要ii1. introduc

5、tion12.the importance of business communication32.1the importance of business communication32.2 foreign business communication skills43.business communication disorders occur74.foreign business communication skills104.1 understand the communication object104.1.1 understand their sense of time.104.1.

6、2 etiquette104.1.3 attitude104.1.4 is a matter of religious belief and taboos have to be considered114.2 instrument deportment114.3 manner of speaking114.4 appropriate use of non-verbal124.4.1 aress124.4.2 facial expressions134.4.3 posture134.4.4 body distance134.4.5 gesture134.4.6 eye contact134.5

7、cause the other interest144.6 effective listening144.7 communication problems155. conclusion16bibliography:17acknowledgement18iii1. introductionwith china's entry into wto and the continuous acceleration of economic globalization, china's position in the international economy increasing, wit

8、h the world's economic and trade activities between countries become more frequent. foreign business has increasingly shown its importance in the social, political and economic life. china in recent years in science and technology, economic interests and others have great progress, which are clo

9、sely related with foreign business. it brings to our rapid development, so that our growing, continue to move forward. foreign business always affect us, it is important to us. however, foreign business can not do without communication, effective communication will make foreign business smoothly. th

10、erefore, in today's increasingly competitive society, foreign business communication is particularly important, communication skills is a top priority.in english, "communication"the word translated as either communicate, you can also act as communication, communication, communication,

11、communication, transportation, and dissemination. although these words are slightly different, but they essentially involve the exchange of information on the use of chinese or exchange, its basic meaning is "to share common information with others." the foreign business communication is c

12、ommunication consultations across borders belong to different countries to achieve their principal business activities of mutual interest between conducted. foreign business communication not only in international business activities occupied a large proportion, and communicate success is directly r

13、elated to the effects of the international business activities. therefore, the master good communication skills are essential. in foreign business activities, as a result of business people come from all over the world, there are all kinds of differences, such as in culture, communication, the conce

14、pt of time and space, differences in the decision-making structures and legal. to solve the above problems, this paper to introduce foreign business communication skills, so that more people understand the importance of foreign business communication skills.2.the importance of business communication

15、2.1the importance of business communication the so-called business communication is the business environment in a certain way with each other, exchange information, meaning between people with visual, symbolic, telephone, telegraph, radio, television or other media tools, and exchange information. a

16、s an economic behavior, business communication in foreign business activities nothing is there. philosopher pascal said: "human vulnerability as a reed-like, but after several thousands of years, so soft and brittle to create culture, and different from other animals, its so so, due to the impo

17、rtance of mutual cooperation department of human movement. "man has duly obtained the co-operation between people, to establish good interpersonal relations is inseparable speak. speak to communicate effectively. communication brings understanding, understanding brings cooperation. if you can n

18、ot communicate well, you can not understand each other's intentions, can not understand each other's intentions can not be effective cooperation, which is www.biyezuopin.cc particularly important for managers.1) effective communication can make all employees feel true happiness and performan

19、ce of communication.2) to strengthen internal communication, both can make management easier.3) effective business communication can also make a substantial increase employee job performance, but also can enhance the cohesion and competitiveness.4) to strengthen communication between enterprises can

20、 deepen understanding of each other's grasp each other's needs, find the interests of both sides to prepare for the signing.5) effective business communication also can establish a good corporate image and reputation that.2.2 foreign business communication skills non-verbal communication is

21、the means to transmit information through the media rather than some speech or writing, it can be through eye contact, facial expressions, gestures and movements and other forms of communication to achieve. we should deeply understand the meaning of these forms, in order to achieve good results in c

22、ommunication.1) eye contact the eye is called the "windows of the soul." sustained eye contact, said the trust and respect; and brief eye contact is showing timid or feel pressured. different cultures have different ways of eye contact, in some cultures, staring at someone, it will be seen

23、 as impolite. westerners such as india or arab-style look into feeling very uncomfortable, they feel this way too strong for some. but one does not see the other side might make you not a charity. for example, the united states occurred in a department store theft, the store manager asked one employ

24、ee - the girl from spain, she did not dare to look at the manager's eyes. the manager believes that this girl is suspected, then fired her. later, he learned that a well-educated spanish girl is not going to maintain eye contact with men outside of relatives. eye contact can sometimes make each

25、other on a better understanding of you, but the customs and culture of different countries, resulting in eye contact on a different meaning. we should seize the opportunity and good eye contact, as the time to make better use of the silent language of eye contact.2) facial expressions according to t

26、he researchers estimated that the human face can make more than 250,000 kinds of different expressions. most people will be their feelings - emotions written on his face. for example, two businessmen from different countries in the negotiations, a person that talk about his plans, while another pers

27、on listening to him talk, the always frowning, which shows that he was not quite agree with each other's ideas. other say he opposed such an approach works much better than him directly from the mouth. because they come from different countries, different customs and naturally some direct denial

28、, sometimes amicable. facial expressions are generally common to all countries (except for a minority), this silent language, avoid some conflict over language.3) postures and movements posture can reflect a person's social status, self-confidence, shyness and so on. in foreign communication, if

29、 the body has a tendency towards the other direction, suggesting that he was interested in each other's words and recoiled motionless or fearful that he does not believe, even disgust. the action is more able to express the meaning of what you want to display vividly. but pay attention to the me

30、aning of these actions in the local customs, it will not be easy to get into trouble. for example, americans labeled "ok" gesture, which means smooth, successful; and some places in south america and germany, this gesture is meant dirty shameless. there is such a practical example: a repre

31、sentative of the united states and japan, a business enterprise for the first time very happy, after consultation, because the japanese throughout the negotiations have been nodding, there is no objection to any proposal. however, the next day, the japanese rejected the entire plan. americans though

32、t the japanese nodded mean - that's the same as with the customs of their country. as a result, they made the classic mistake. a nod to the japanese is just plain mean. therefore, we must understand that each country's posture and movements of meaning, we can make business communication smoo

33、thly.4) the spatial distance spatial distance is maintained between the communication gap in people's bodies. in foreign business activities, we must pay attention to the space when talking distance. general social spatial distance is between about 1.2 to 3.6 m. space have different communicatio

34、n distances at different countries. white americans, britons and swedes when farther than communication station. southern europe at the time of intercourse stand closer. arabs, pakistanis and south american exchanges when the nearest station. once out of such a joke: a man standing north america and

35、 a conversation, which is constantly moving backwards, while the former to maintain the same speed forward closing in, the results from one side of the hall, "forced" to the other side. therefore, the spatial distance in international business communication can not be ignored.from the abov

36、e foreign business communication verbal and nonverbal aspects of this, we know that communication skills in foreign business activities is how important it is, it can reduce cultural barriers make communication go smoothly. good communication skills mastered can make more effective business communic

37、ation.3.business communication disorders occur in foreign business activities, business communication plays an important role, but due to lack of communication or a communication causing undue tension between employees, distrust, and do not unite, organizational cohesion decline, decreasing the effi

38、ciency of the phenomenon often occurs. this phenomenon is to bring serious crisis. in today's era of global media covering every corner of the news coverage 24 hours, once the company problems, external media will exaggerate their seriousness, so that investors lose confidence in the company int

39、o disrepute, suppliers and business partners retreat, consumer persons and the public fear, companies will face bankruptcy or even subvert. so in business activities, in order to effectively conduct business communication, it is necessary to recognize the existence of communication barriers. misuse

40、of words, the use of incomprehensible jargon or technical terms and difficult to understand a foreign language or dialect, and some ambiguous word or image so that the information itself loses its meaning. use words fuzziness. for example, "quickly" "as soon as possible," "m

41、ay," and so on. different people have different interpretations, these words will bring misunderstanding. the external environment will become an obstacle to communication, the environment noisy, unable to communicate with each other to concentrate, resulting in little or leak listen listen. du

42、ring communication, speed too fast, too much content, leading to the receiver can not receive timely understanding. restricted communication between cultural knowledge, language proficiency, the parties can not communicate with each other, let alone understand. communication too rigid single, not of

43、 interest to the other side. do not understand each other's religion, social background violated other taboos. formal dress is not enough time to communicate, process, casually rude to interrupt someone talking, interrupting others ideas.to communicate the message of intent due to various reason

44、s and contradictions, to bring losses. international business negotiations can actually be said to be exchanges between people. interaction between people must meet certain etiquette. in business negotiations, necessary to understand the etiquette and manners, negotiations must have the basic qualit

45、y. if the violation of etiquette, not only will affect the formation of harmonious relations between the two sides, but also affect the other side of their evaluation in terms of training, identity, ability, and even affect the results of the negotiations. when business negotiations with foreigners,

46、 because of their living in different social and cultural backgrounds, and therefore, their culture, customs and rituals, and differences were poor. etiquette plays an important role in people's communication process. first, it can communicate feelings between people, feelings of personality dig

47、nity, and enhance people's sense of dignity; secondly, it helps with the development of our people around the world, the friendship of the people of each region. in the foreign exchanges, to comply with international conventions and a certain etiquette, is conducive to china's opening-up wil

48、l help to show the chinese style ceremonies; finally, healthy, necessary rituals can win people's respect and love, make friends, avoid alienation and resentment. if a person in everyday life, work, polite, treat people appropriately, sincere, humble, kind, surely by the people's respect. in

49、ternational social occasions, dress and casual clothing roughly divided. formal, grand, solemn occasion with dark dress (tuxedo or a suit), generally can be a casual occasion. at present,except as otherwise provided in individual countries (such as ceremonial, prohibiting women from wearing trousers

50、 or miniskirts) in some cases, the wear tends to be simplified. in the foreign exchanges should be done any clothing clean and tidy, straight. tops should be ironed whole, costume ironing out the pants line. collar, cuffs should be clean, polish shoes should be oiled. to wear the attire buckle colla

51、r buttoned collar hook, pants buckle. wear long-sleeved shirt to put around the plug in the pants, not rolled up cuffs, trousers rolled kutong not allowed. two button jacket with the west if the department of buttons, you can tie the top one, if a button or button suit jacket. deduction shall be ful

52、l. gay in any case should not wear shorts to participate in foreign activities. lesbians can not be barefoot sandals summer, wearing socks, socks do outside of your clothing, dress. in social situations, the general meeting in mutual introduction and handshake, the handshake is also the order, by th

53、e owner, senior, high status, women first hand, the guests, the young person, the identity of those who meet low first greeting, until the other party then hand grip. over the same time shaking hands, avoid cross, should be completed and then wait for someone else to reach out to shake hands. man ha

54、ndshake preceded off his gloves and hat. handshake eyes when watching each other and smiling. foreign exchanges, when talking with foreign expressions to the natural language and gas friendly, decent expression. may be appropriate gestures while talking to do, but the action is not too big, not danc

55、ing, pointed at people. distance to moderate conversation, and far too close not fit, do not procrastinate, playing pat. others participate in the conversation first greet others when an individual conversation, do not sit in front minato; something needs to talk to someone, you can be talking about

56、 other people; people take the initiative to talk to himself, should be happy to talk to; find yourself talking to someone with the desire, you can take the initiative asked; third party involved in the conversation, should shake hands, nod or smile welcomed; if there is urgent need to leave the con

57、versation, should greet each other,apologize.4.foreign business communication skills in order to communicate smoothly, we must avoid communication barriers, have the necessary communication skills. so as to give each other a good first impression, to bring benefits, establish a good corporate image.

58、4.1 understand the communication object with the deepening of economic globalization, we will face business partners from all over the country, we communicate in the same language when communicating, but due to come from different cultural backgrounds, may produce many misunderstandings. therefore, in order to communicate smoothly, we communicate to your audience before making a detailed understanding.4.1.1 understand their sense of time.people from different cultures very different attitude on time. nordic time-accurate, strong sense of punctuality. sp