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1、2011年宾馆客房领班个人工作总结回顾这半年的工作,我在领导及各位同事的支持与帮助下,严格要求自己,按照酒店的要求,较好地完成了自己的本职工作,通过半年的学习与摸索,工作方式有了较大的改变,工作质量有了新的提升,现将半年来的工作情况总结如下:一、加强自身学习,提高业务水平虽然我的职务只是一名领班,但要做到优秀,自己的学识,能力等还有一定距离,所以总不敢掉以轻心,向书本,向领导,向同事学习,这样下来感觉自己半年来还是有了一定的进步,在管理能力,协调能力及处理问题等方面,有了进一步的提高,保证了楼层各项工作的正常运行。二、日常管理工作楼层领班对我来说并不是一个陌生的工作,但嘉海对我来说是一个全新的
2、工作环境.作为一名楼层领班,自己扮演的角色是承上启下,协调左右的作用,我们每天面对的是繁杂琐碎的事务性工作。在新的工作环境中,各项工作几乎都是从零开始,尽快理顺工作关系,融入新的工作环境,是我的首要任务。努力配合主管做好楼层管理工作,本着实事求是原则,做到上情下达,下情上报。本酒店的会议接待任务比较重,上半年多次接待了海关的重要宾客,但由于客房服务人员因种种原因经常短缺,这就要求自我强化工作意识,注意加快工作节奏,提高工作效率,力求周全,准确避免疏漏和差错。三,存在的问题半年来,本人能认真地开展工作,但也存在一些问题和不足,主要表现在:第一。我毕竟到嘉海工作才半年多,许多工作我是边干边摸索,以
3、致工作起来不能游刃有余,工作效率有待进一步提高。第二.有些工作还不够过细,如在查房上,设施设备及卫生检查上,不是十分到位。第三。自己的理论水平还不太高。四、下半年的工作计划1.积极认真配合主管,搞好楼层的日常管理工作。2.加强学习,拓展知识面,借鉴同行业的优缺点,灵活运用自己的实际工作中,优化工作质量。3.加强对设施设备的检查和维护保养,给客人在使用过程中以和谐、舒适之感。4.针对一些新员工和操作不规范的服务员进行手把手的教,提高员工的业务水平。5.对客房的日常卫生质量要严格把关,合理的安排好计划卫生。6.加强节能的检查,平时多跟服务员讲节能的意识,努力做到二次进房检查。在接下来的日子里,我要
4、勤奋工作,努力改正不足之处,发扬优点,力争取得更大的工作成绩,为酒店创造更高的价值。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3p tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv
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