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15、) : v ,国内国内精品PPT下载载 10,00020,000 Solution (21,626)(21,626) (18,122)(18,122) (9,807)(9,807) (7,984)(7,984) (7,467)(7,467) (10,266)(10,266) (14,073)(14,073) (7,810)(7,810) ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX ( (: : ) ) v ,国内国内精品PPT下载载 Innovation Operation Optimization Business & IT S

16、trategy Supply Chain Execution q eBiz Enterprise ManagementeBiz Enterprise Management q SI Business Area q SI consulting q SI development q SI management q N/W management q New technology qNetwork Integration - Network Consulting - Network Integration - Network Management SI Area NI Area Solution Ar

17、ea SM Area Internet Area R&D Area Consulting Area CRM Forecasting, Opportunity Management, Configuration, Generation Forecasting, Customer Care Spare Management Forecasting Personalization Campaign Management Marketing Encyclopedia ERP CMS SCM EIP eStrategy q Solution & Service Solution & Service -

18、SI Development & Solutions Marketing Sales Services One-Stop Service 10% 10% 5% 5% BSP IT consulting IT development IT management N/W management New technology Wireless Internet Web Contents Web Mailing Web SI q eBiz Solutions & Service BSP Area Internet Area SI Area NI Area Consulting Area BSP MU :

19、BSP MU : (Business Service Provider Management Unit) Internet Area BSP Area SI Area NI Area 55% 15%20% 10% q eBiz Solutions & Service Consulting for eBiz eStrategy Consulting. eManagement Consulting eBusiness Restructure Consulting e-CRM,e-Marketing Consulting e-Solution/ e-Infra/ e-Infra SI consult

20、ing & management Network Integration / Automation System IT development & management e-Supply chain Managemente-Customer Relationship Management E-biz transformation System - , - - - Supply Chain q e-Business Perspectivee-Business Perspective eBiz Consulting e-Marketing & Promotion eCreative & Conte

21、nts eBiz SI & Solutions q eBiz Service Domain eBizeBiz Total Total ServiceService e-CRM functione-CRM function e-Customer Relationship Management Adaptation AnalysisData Gathering q eBiz Solution eBiz Solution analysis _analysis _e-CRM e-CRM / / , , 46% 22% 19% Source:Executive Issues Survey CEO Glo

22、bal Business StudyThe Alexander Group, Incorporated, 7% 6% q Summary l ? 1 1 2 2 3 3 4 4 / / 5 5 RestructuringRestructuring 6 6 7 7 (Globalization) (Globalization) 8 8 9 9 (Geopolitical) (Geopolitical) 1 1 2 2 3 3 4 4 5 5 6 6 7 7 RestructuringRestructuring 8 8 (Globalization) (Globalization) 9 9 (Va

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24、ntegration Branding & Identity l Off-line On-line Business l l WCMS e-CRM 1. 7 ( ) 2. Web Solution Off line Business On line Business Vision Mission Planning 1. Summary- SupplierCustomer eCompany e-Business Sector & Solutions PartnerStockholder Employee IPS SCM IRM PRM e-Marketing GW+KMS EDMS Buy Si

25、deSell Side ERP EIP Customer Partner Shareholder Employee service sell production supplyMaterial q e-Business Solutions SCMe-PMSKMS/GWEDMSCRM/e-CRM e-MarketplaceCMSERPEIPe-marketing Sales Team System Team Consulting Team SI MU Network Team Automation System Team Enterprise Network Team NI MU eBiz CR

26、M EIP R&D q eBiz Collaboration Network Web Agency Service Domain Web CI Web Design Web application e-Business Consulting Market Analysis e-Business e-Business Value ChainValue Chain e-Marketing E-CRM e-Marketplace SCM SupplierCustomer SupplierCustomer , , Order FulfillmentOrder Fulfillment Consultin

27、gConsulting MarketingMarketing ContentsContents FlashFlash DesignDesign CodingCoding CTICTI UMSUMS MailingMailing ServerServer D/BD/B CreativeCreative InteractionInteraction SystemSystem ebiz Integration StrategyStrategy SoppingSopping eCRMeCRM IRMIRM VOC/VOC/ RMSRMS e-e- Learning Learning Interacti

28、ve Full Service ebizebiz, , eSolutioneSolution eBiz Sector & Solution l l eSolution LIFE System INFORMATIONCOMMUNICATION Techno Village / / / / / / / / / / Mail+SMS+Fax+Mail+SMS+Fax+ DB / qeBiz Total ServiceeBiz Total Service eBiz Strategy eBiz Operation eBiz Consulting Planning Contents Solution eB

29、iz Building Marketing eBiz total service q eBusiness TransformationeBusiness Transformation Supplier Supplier Supplier stockholder Employees On-line Off-line SCM ERP IPS EIP/KMS/GW IRM/RMS/PRM WebSite CRM/CPPartners PACS ERP CRM EIP Mailing B2Emall Integration Developers Web Service Enterprise Solut

30、ion Business Fields : SI Development & Solutions q eCompany SCM/IPS DW/CRM CustomerStockholder Supplier eCompany IRM/RIS GW/KMS ERP/EIP Data Integration Enterprise CRM eCRM Data Warehousing/Integration Web Log Data Data Base Transaction Data Customer Profile SM MU SI MU NI MU R&D MU eBizeBiz Total S

31、erviceTotal Service q eBiz Total ServiceeBiz Total Service q Service Sales CRMCRM Data Warehousing/Integration SMS Channel Web FAX Channel eMail Channel Web Site Channel Post channel Consumer Investor Purchaser Analyst The press Club Marketing Customer Interaction Platforms Interaction Management In

32、frastructure e-CRM q e-CRM Service Sales CRMCRM Data Warehousing/Integration SMS Channel Web FAX Channel eMail Channel Web Site Channel Post channel Consumer Investor Purchaser Analyst The press Club Marketing Customer Interaction Platforms Interaction Management Infrastructure E-MailE-Mail EDMSEDMS

33、 GWGW KMSKMS 2( ) ERP 1 ( ) CRM SCM E-PlanningE-Planning q Office Management System Customer A Customer B Customer C Supplier A Supplier B Supplier C 55% 15%20% 10% q eBiz Solutions & Service Internet Area BSP Area SI Area NI Area 55% 15%20% 10% eCRMWCMS IRM/PRMMailing MESCTI PABXIBS Network Integra

34、tion Automation System Enterprise Network CRM/DW EIP/EKP ERP/SCM GW/KMS SI consulting SI development SI management Web consulting Web development Web management q eBiz Solutions & Service Web SI Area SI Area NI Area System Area DW/E-CRM / CRM E-Marketplace SCMElS GW/KMS ERP CMS Management & Business

35、 B2B Marketplace IPS EIP/EKP PMSPartner & Supplier Customer B2E B2C B2M q eBiz Sector & Solutions 2004 Consulting eSolution 2004 Web Building Web integrationWeb integration Publishing Publishing DB generation DB generation Web Design Company Organization Company Organization eBiz Solution Consulting

36、 Internet Biz System q Organization Planning & PublicSupporting Team President & CEO CS team Biz 1 team Biz 2 team Biz 3 team Sales 1 team Sales 2 team SI System team SI Develop team Sales 1 team Sales 2 team Automation team Network team Consulting 1 team Consulting 2 team Consulting 3 team eBiz team Solution team SI MUINFRA MUConsulting MUR&D MUBSP MU INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 te