国外著名酒店工程部操作程序-6(英文)(doc 20页).doc

1、 ENGINEERINGJOB CATEGORY WINNERGROUNDSMAN SHERATON FIJI RESORTTASKSPEST CONTROLLOG BOOK CHECKINGSHIFT CONTROLHANDLING DISCREPANCIES FROM STANDARDCHECKING MAINTENANCE SCHEDULES AND ASSIGNINGSHTTING UP A MAINTENANCE PROGRAMMEENSURE WORKSHOP， AND MACHINERY CLEANINGINVENTORY SPARE PARTS， MATERIALS AND T

2、OOLSASSIGNING MAINTRNANCE REQUESSTSINSPECTING COMPLETE AND WORK IN PROGRESSWRITING REPORTSTIME AND MOTION STUDIESSTANDARDS AND PROCEDURESDEPARTMENT ：REPAIRS AND MAINT . JOB CATEGORY ：FOREMANHEAD CHIEF ENGINEER G.M. APPROVAL ： DATE ：TASK: PEST CONTROLSTANDARD ： PEDUCE AND CONTROL HARBOURAGE AREAS AND

3、 FOOD SUPPLIES FOR PESTS， TO THE ABSOLUTE MINIMUM。=PROCEDURE ：As per control companies training and procedure.STANDARDS AND PROCEDURESDEPARTMENT ：REPAIRS AND MAINT . JOB CATEGORY ： FOREMANHEAD: CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK: LOG BOOK CHECKING STANDARD ： LOG BOOKS ARE CHECKED AND SIGNED

4、OFF AT THE START OF EACCH SHIFT=PROCEDURE ：The reason for using log books is so information can be chronologically recorded and relevant information passed on from shift to shift.At he begnning of each shift the foreman is to read the previous shifts notes to check for any work that may be required

5、to be carried out of any relevant information. After reading, the Foreman is to sign below the last entry in the book.The Foreman will then sign open the log book for his shift in the following format.SHIFT: 0800 1430 or 1400 to 0003 or 0000 to 0830.NAME: (Self Explanatory) SIGNATURE: (Self Explanat

6、ory)PAGER NO:STAFF ON SHIFT: e. g. foe (pager NO.), Steve (Pager NO.).TIME: (Use 24 hours clock)STANDARDS AND PROCEDURESDEPARTMENT ：REPAIRS AND MAINT . JOB CATEGORY ： FOREMANHEAD :CHIEF ENGINEER G.M. APPROVAL ： DATE ：TASK : SHIFT CONTROLSTANDARD ：ALL FOREMAN WILL UNDERSTAND THEIR SHIFT RESPONSIBILLI

7、TIES.=PROCEDURE ：One of the following Foreman are rostered in to every shift:a) Electricalb) Refrigeration and Air Conditioningc) Plumber d) Mechanic In the absence of the Chief Engineer and Assistant Chief Engineer the Duty Foreman will be responsible for the Department. This includes:a) Assigning

8、work to staffb) Ensure staff are working to standardsc) Fire officerd) Liaising with other departmentse) Handling emergencyf) Issuing tools and stores and recording g) Receiving telephone callsh) Completing own work loadi) Communicating with chief or Assistant if necessary j) Filling in log books k)

9、 Ensure staff are on time and in correct uniformSTANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT FOREMAN/HEAD GROUNDSMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK HANDLING DISCREPANCIES FROM STANDARDSTANDARD ：CONSTRUCTIVELY HANDLE DISCREPANCIES FROM STANDARD WITH RESPONS

10、IBLE EMPLOYES.=PROCEDURE ：The standards that have been set are the minimum standards each employee is to achieve, it is the job of the Supervisor to ensure the standards are met and maintained.If an employee fails to meet the standards, first of all ensure that they are aware of what is expected. As

11、k them if they feel that what they have done meets the standard, stand back and listen, it is best if they realise the downfall themselves and critique their own performance.If an employee does not realise what the discrepancies are, point it out to him and ask how it can be improved on, try and get

12、 him to find his own answer and/or better way of achieving the objective. If this is not forthcoming explain what was to be done and if necessary show him by example.When the work is completed satisfactorily to standard, go back over the job and point out the advantage of doing it correctly, and pra

13、ise him for achieving the standard.Continuous repeating of below standard work is to be reported to the Chief Engineer or Assistant Chief Engineer.STANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT。 FOREMAN/HEAD GROUNDSMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK CHECKING

14、 MAINTENANCE SCHEDULES AND ASSIGNINGSTANDARD ：ENSURE WEEKLY MAINTENANCE IS COMPLETED TO STANDARD AND REGULARLY ROTATED BETWEEN DEPARTMENT=PROCEDURE ：Maintenance sheets will be issued and collected each Monday morning by the Assistant Chief Engineer.The Assistant Chief Engineer will assign work by De

15、partment, and it then becomes the duty of the Foreman to assign to each emplyee of his respective Department.When assigning work it is most important that items to be maintained, get rotated on a regular basis between. employees. This stops repetitive work problems which frequently cause standards t

16、o drop.Where possible Maintenance work to areas such as Kitchen, Laundry and Air Conditioning which requires shut down should be assigned to the evening and night shifts.The Foreman are to monitor progress on weekly maintenance on a daily basis to ensure all work is completed by the following Monday

17、 morning before 0800 hrs.Completed Maintenance Sheets are to be handed to the Aaaistant Chief Engineer for checking.STANDARDS AND PROCEDURESDEPARTMENT: REPAIRS AND MAINT . JOB CATEGORY ： FOREMANHEAD CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK SETTING UP A MAINTENANCE PROGRAMMESTANDARD ：SET UP A MAINT

18、ENANCE PROGRAMME IN ACCORDANCE WITH SHERATON GUIDELINES.=PROCEDURE ：Refer to Sheraton Manuals available from the Assistant Chief Engineer.STANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT. HEAD GARDENER/FOREMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK: ENSURE WORKSHOP, A

19、ND MACHINERY CLEANINGSTANDARD ：ENSURE WORKSHOPS AND MACHINERY ARE KEPT IN A CLEAN AND TIDY CONDITION.=PROCEDURE ：At the end of each shift 10 minutes have been set aside for cleaning of workshops and equipment.All Foreman on shift are to be present during this time to ensure and help clean workshops

20、and equipment.It will be the Foremans direct responsibility to check everything is clean, tidy and accounted for before releasing the staff from work.Professionalism in Engineering starrts in the workshops. If areas are clean and tidy, things can be located easier, further damage to equipment will m

21、ot occur and the men will have pride in their work place.STANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AN MAINT。 HEAD GARDENER/FOREMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK INVENTORY SPARE PARTS, MATERIALS AND TOOLSSTANDARD ：ENSURE STOCK LEVELS ARE MAINTAINED AND ALL TOOLS

22、ARE ACCOUNTED FOR ON A WEEKLY BASIS.=PROCEDURE ：Each Friday the Foreman are to check their department spare parts, materials and issued tools against the inventory lists to ensure all items are stocked and accounted for. Any discrepancies are to be highlighted and brought to the attention of the Ass

23、istant Chief Engineer.All damaged tools are to be reported at the same time.Spot checks of inventory lists will be made by the Chief Engineer or Assistant Chief Engineer to ensure standards are being maintained.Inventory lists are available from the Assistant Chief Engineers Office.STANDARDS AND PRO

24、CEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT. HEAD GARDENER/FOREMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK: ASSIGNING MAINTENANCE REQUESTSSTANDARD ：ASSIGN MAINTENANCE REQUESTS TO STAFF AS PRIORITISED BY THE CHIEF ENGINEER OR ASSISTANT CHIEF ENGINEER.=PROCEDURE ：All work orders wil

25、l be prioritised. If not prioritised by the Chief Engineer or Assistant Chief Engineer the Foreman will take on that responsibility.Assign enough work to each individual menber to keep him busy at all times. When assigning work try and rotate duties so each staff member receives exposure to and trai

26、ning on all equipment.Allow an amount of time to each job and print this on the ticket so the staff member knows what is expected of him. At the end of the day, check off all work complete against time allowed and time taken. Re assign work to the next shift if all was not completed.If all items, we

27、re not completed find out why, but remember it may have been your time estimation that was incorrect.The work assigned should be the minimum amount expected to be completed and all staff are to complete as quickly and efficiently as possible and report back for more if assignments are complete.Try a

28、nd assign work of a similar nature or located close together, to one individual to save on labour time for changing of gools and or travelling time.STANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT. HEAD GARDENER/FOREMAN HEAD ： CHIEF ENGINEER G.M. APPROVAL ： DATE ：TASK: INSPECTIN

29、G COMPLETE AND WORK IN PROGRESSSTANDARD ：ENSURE WORK IS BEING CARRIED OUT EFFICIENTLY AND TO STANDARD.=PROCEDURE ：Periodic checks are to be made on each employee by the Foreman to ensure standards and efficiency are maintained.This is not to be a “Stand Over Affect” but constructive praise or critic

30、ism to let the employee know how he is doing and help him if necessary .When inspecting completed work, take the employee along with you. If the work was good, the employee will enjoy the praise and if it was not up to standard or took too much time, you employee overcome the difficulties. If consis

31、tent good work is carried out by an employee or consistent bad work, the Foreman is to let the Assistant Engineer know, so appropriate action can be taken if it could not be resolved between the Foreman and the employee.All work inspected by the Foreman will have his signature, as well as the person

32、 completing the job on the appriate maintenance request form.When checking work in progress, make sure the employee has the maintenance request with him (Buff copy only), is going about the work efficiently and is using the correct tools for the job.STANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY

33、： REPAIRS AND MAINT. HEAD GARDENER/FOREMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK: WRITING REPORTSSTANDARD ：REPORTS ARE CLEAR, CONCISE AND RELEVANT=PROCEDURE ：1. From time to time Foreman will be requested to submit reports to the Chief Engineer in:a) Employeesb) Changes and Recommendatio

34、nsc) Technical Informationd) Energy Managemente) Training2. All reports are to be addressed to the Chief Engineer with copies to no other. (Reports will be reviewed by the Chief Engineer and circulated as necessary.3. When writing reports they are to be kept brief and to the point, to avoid the wast

35、ing in writing and reviewing, all reports are to be written in ink.4. Reports are tp be sibmitted in clear legible HAND writing (they ae not to be typed)5. Clearly indicate who id sending the report report and sign your signature beside your name.6. Attach all RELEVANT information to the report and

36、submit it promptly.STANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT. HEAD GARDENER/FOREMAN HEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK : TIME AND MOTION SIUDIESSTANDARD ：CONSISTENCY IN ALLOCATING TIME TO WORK. ALL WORK TO BE CARRIED OUT WITHIN TIME LIMITS SET.=PROCEDURE ：A

37、ll work carried out on preventive maintenance system and maintenance requests are to have a time limit assigned.This will either be done by the Chief Engineer, Assistant Chief Enineer or Department Foeman.This is to ensure staff know what is expected from them and it is also used as a management too

38、l to check productivity level. At the end of each shift the Foreman are to check the “Work Complete” hook for their department and check what each individual completed within the shift.After checking, return the maintenance requests to the work complete hook. If discrepancies are found in time assig

39、ned and time completed, monitor that employees work for two to three days before confronting him to ask if he has a problem. (Always allow 2-3 days as everyone has a off day sometimes).If discrepancies continue, discuss them with the employee, and go with him to the job and help him to be more produ

40、ctive with advise.Also keep watch for work that gets completed too quickly, as this could be a sign of not meeting the standards set. This is a frequent problem as staff get over enthusiastic and try to produce as much work as possible and not realising their standards are dropping.Any continuous pr

41、obmems are to be reported to the Chief Engineer.ENGINEERINGJOB CATEGORY WINNERALL R & M STAFF SHERATON FUFI RESORTTASKS DEPARTMENT ORIENTATIONGUEST RELATIONSKEY CONTROL AND AREA ACCESSSAFETY PROCEDURES WORK REQUEST SYSTEMSTORES PROCEDURESUSING SLLICON MASTICSSPARE PARTS PROCEDUREPREVENTIVE MAINTENAN

42、CE SYSTEMENERGY MANAGEMENTTOOL CARE AND RESPONSIBILITY ROOM MAINTENANCEPROCEDUREREADING AND REFERENCING DRAWINGSOUT OF ORDER (0. 0. 0.) ROOMSREPAIR LOG OVERVIEWREADING AND REFERENCING MANUALSWORKSHOP CLEANLINESSSTANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT ALL R & M STAFFHEAD

43、 ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK : DEPARTMENT ORIENTATIONSTANDARD ：STAFF WILL KNOW LOCATIONS OF ALL PLANTROOMS, ENGINEERING OFFICES, TOOLS AND STORES, STAFF WILL BE AWARE OF EXPECTED STANDARDS, REPORTING LINES, BASIC FIRE FIGHTING AND OVERALL ENGINEERING PROCEDURES.=PROCEDURE ：1. Refer

44、to attached Staff Operations and Procedures.2. Refer to attached Standards and Procedures (separate pertrade).3. Staff will be toured in two groups by the Assistant Chief and Chief Engineer each group will cover the following areas:1. Main plantrooms2. Workshops/Stores Rooms/Offices3. Mezzanine Plan

45、teooms4. Sound Control Room5. Lanundry6. Refrigeration Planteoom7. Nain Stores8. Kitchen9. Meke Storeroom10. Pool Bar Plantroom11. Typical Room12. Block Pump Station13. Meters4. Basic run down of fire procedure for the hotel and demonstration on how to use a fire extinguisher and a fire hose reel.5.

46、 Locations of fire reels and fire extinguishersSTANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT. ALL R & M STAFFHEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK : GUEST RELATIONSSTANDARD ：GREET AND RESPOND TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER=PROCEDURE ：1. All guests of

47、 the hotel will be greeted by the following phrase Ni Sa Bula and a friendly smile2. When approached by a guest for information respond in a friendly manner and help as much as possible, if you are not sure direct the guest to the Assistant Manager on duty. If you were not sure and redirected the gu

48、est take note of the question next time you will be able to help your Supervisor, so next time you will be able to help. 3. All staff will be able to state the names, service and opening hours of all outlets as follows.a. Verandah Restaurantb. Ports OCallc. Ocean Side Pool Bard. Mololo Lounge4. Be a

49、lert to guest needs and wants, if you see a guest struggling offer your assistance in a polite manner, if you see a guest lost, offer your assistance.Procedures: (continued)5. When moving equipment around the hotel go out of your way so as the guest will not be disturbed e.g.a. Oil squeaky wheels or trolliesb. Talk quietlyc. Shine torches towards the groundd. Use pneumatic wheel trollies so equipment does not rattlee. Give the guest the right of the way on pathways or