協力廠商QDCST評比程序

1、silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst評比程序modify date vendor qdcst rating procedure 協力廠商qdcst評比程序 1. 1.purposepurpose 目目的的 the purpose of this procedure is to define the cri

2、teria , requirements and method about vendor quality, delivery, cost, service and technology. 此程序的目的是對協力廠商的品質,交期,價格,服務及技術等進行評估時,確定一般的標準,要求和方法. 2.scope2.scope 范范圍圍 this procedure applies to the material suppliers of all sites within silitek. 此程序應用在旭麗各管理事業部及當地工廠相關的旭麗協力廠商. (key suppliers including inje

3、ction and stamping house, pcba factory, gift box plant and key parts plant , for example : adaptor ,motor and ccfl (cold cathode flourecent light ).etc.) (以key supplier 為對象,key supplier的定議:五金,射出,pcba,gift box以及key parts廠商:如adaptor,motor and ccfl) 3.reference3.reference 參參考考資資料料 3.1 quality business

4、review procedure季度經營檢討 3.2 vendor management procedure協力廠商管理程序 3.3 vendor penalty procedure 協力廠商罰款作業程序 3.4 vendor disqualification procedure協力廠商資格取消程序 4.definition4.definition 定定義義 q.d.c.s.tq.d.c.s.t:quality,delivery,cost,service,technology(品質,交期,成本,服務,技術) lrrlrr:lot reject rate(批退率:(旭麗iqciqc判退批數)/(

5、進料總批數)*100%) lrr= (total iqc reject lots/ total iqc incoming lots)*100% dppmdppm:defect parts per million(每百萬的壞品率:ir/*1000000) dppm= (total reject amount from production line/ total input amount in production line )*1,000,000 vcarvcar:vendor corrective action request(協力廠商改善需求單) odrodr:on-time delive

6、ry rate(準時交期率)=(按時交批數)/(計劃總批數)*100% odr%=(on-time delivery lots/ scheduled delivery lots )* 100% dicdic:department in charge (權責部門) avlavl:approved vendor list(合格廠商名冊) aplapl:approved part list(合格零部件名冊) qbrqbr:quarterly business review(季度經營檢討) vendorsvendors:silitek material suppliers(旭麗協力廠商) 5.deta

7、ils5.details of of procedureprocedure 詳詳細細程程序序 5.1 responsibility 職責 2.0 1/31 09/25/1999 08/20/2000 vendor qdcst rating procedure 協力廠商qdcst評比程序 the purpose of this procedure is to define the criteria , requirements and method about vendor quality, delivery, cost, service and technology. 此程序的目的是對協力廠商

8、的品質,交期,價格,服務及技術等進行評估時,確定一般的標準,要求和方法. this procedure applies to the material suppliers of all sites within silitek. 此程序應用在旭麗各管理事業部及當地工廠相關的旭麗協力廠商. (key suppliers including injection and stamping house, pcba factory, gift box plant and key parts plant , for (以key supplier 為對象,key supplier的定議:五金,射出,pcba

9、,gift box以及key parts廠商:如adaptor,motor and ccfl) lrrlrr:lot reject rate(批退率:(旭麗iqciqc判退批數)/(進料總批數)*100%) lrr= (total iqc reject lots/ total iqc incoming lots)*100% dppmdppm:defect parts per million(每百萬的壞品率:ir/*1000000) dppm= (total reject amount from production line/ total input amount in production

10、line )*1,000,000 odrodr:on-time delivery rate(準時交期率)=(按時交批數)/(計劃總批數)*100% odr%=(on-time delivery lots/ scheduled delivery lots )* 100% silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst

11、評比程序modify date 5.1.1 vqmvqm:integrate the all data from the related depts.before the5th of every month. 每月5號整合統計數據並發行到內部相關部門. 5.1.2 iqciqc:provide the data of lrr and dppm, and service appraisal to vqm before the 3rd of every month. 每月3號前向vqm提供廠商lrr和dppm統計數據及服務評估分. 5.1.3 sqcsqc:provide the vcar rel

12、evant statistics and service appraisal to vqm before the 3rd of every month. 每月3號前向vqm提供廠商vcar績效統計數據及服務評估分. 5.1.4 pmcpmc:provide the delivery relevant statistics and service appraisal to vqm before the 3rd of every month. 每月3號前向vqm提供廠商交期統計數據及服務評估分. 5.1.5 propro:provide the cost relevant statistics a

13、nd the service appraisal to vqm before the 3rd of every month and quarter. 每月或每季度向vqm提供廠商成本績效統計數據及每月3號前提供服務評估分. 5.1.6 engeng:provide the technoloy and service relevant appraisal to vqm before the 3rd of every month. 每季度向vqm提供廠商技術績效統計數據及每月3號前提供服務評估分. 5.2 qdcst component and its dic qdcst各項組成及權責部門 5.2

14、.1 各項評分及總分和目標分 item 項目 quality 品質 delivery 交期 cost 成本 service 服務 technology 技術 weight30(points)25(points)25(points)10(points)10(points) goal 目標分24202088 2.0 2/31 09/25/1999 08/20/2000 total 100(points) 80 5.1.1 vqmvqm:integrate the all data from the related depts.before the5th of every month. 每月5號整合

15、統計數據並發行到內部相關部門. 5.1.2 iqciqc:provide the data of lrr and dppm, and service appraisal to vqm before the 3rd of every month. 每月3號前向vqm提供廠商lrr和dppm統計數據及服務評估分. 5.1.3 sqcsqc:provide the vcar relevant statistics and service appraisal to vqm before the 3rd of every month. 每月3號前向vqm提供廠商vcar績效統計數據及服務評估分. 5.1

16、.4 pmcpmc:provide the delivery relevant statistics and service appraisal to vqm before the 3rd of every month. 每月3號前向vqm提供廠商交期統計數據及服務評估分. 5.1.5 propro:provide the cost relevant statistics and the service appraisal to vqm before the 3rd of every month and quarter. 每月或每季度向vqm提供廠商成本績效統計數據及每月3號前提供服務評估分.

17、 5.1.6 engeng:provide the technoloy and service relevant appraisal to vqm before the 3rd of every month. 每季度向vqm提供廠商技術績效統計數據及每月3號前提供服務評估分. silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商q

18、dcst評比程序modify date 5.2.2 the component and its dic 各項組成及權責部門 item 項目quality 品品 質質 (30分分) component 組成 lrrdppm vcar response within 3 work days vcar回復的 及時性 achievability of vcar vcar有效 達成率 vqm appraisal to vendor vqm對廠商 問題點的評估 weight 比分10102.52.55 diciqciqcsqcsqcvqm item 項目delivery 交交 期期(25分分) compo

19、nent 組成 odrdown line hours (down線時數) weight 比分1510 dicpmcpmc item 項目cost 成成 本本 ( (價價格格) ) ( ( 2525分分) ) component 組成 achievability of the goal of cost down 廠商是否符合旭 麗降低成本的期 望 payment term of 120 days 是否符合旭麗的t/t 120付款期間 competition of cost 成本(價格)競爭評比 weight 比分10105 dicpropropro item 項目service 服服 務務(10

20、分分) dicqrapmcproeng weight 比重30%15%5%30% item 項目tchnology 技技 術術(10分分) diceng 2.0 3/31 09/25/1999 08/20/2000 vqm 20% quality 品品 質質 (30分分) vqm appraisal to vendor vqm對廠商 問題點的評估 5 vqm delivery 交交 期期(25分分) down line hours (down線時數) 10 pmc cost 成成 本本 ( (價價格格) ) ( ( 2525分分) ) competition of cost 成本(價格)競爭評

21、比 5 pro service 服服 務務(10分分) tchnology 技技 術術(10分分) eng silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst評比程序modify date 5.3 result oriented management 評分管理 90 100 points80 89points70 79

22、points60 69pointsless than 60 points grade 級別abcde remarks 等等級級excellence优优秀秀better良良好好good 好好marginal一一般般poor 差差 a c t i o n s 措措 施施 1. vqm should issue the vcar to the vendor and ask him to provide his corrective actions when the quality performance of certain vendor is below requirements: lrr1, d

23、ppm1,000, quality score 20points. 協力廠商品質低于品質目標,lrr1%,dppm1000,品質分低于20分時,vqm需發 vcarvcar,請廠商提出改善措施. 2.pro may allocate more orders than the usual as possible if the vendor is grade a for a term of 3 months. 廠商連續三個月列為a級廠商依實際的業務訂單和產能的情況下,可給較多比例之訂單. 3.the vendors that is in the grade d&e should have thei

24、r orders reduced. 連續三個月列為d.ed.e之廠商,調整采購訂單比例(單一材料廠商不在此限). 5.4 detail rules of rating 評分細則 5.4.1 quality (see ) 品質(見品質評估細則) 5.4.2 delivery (see ) 交期(見交期評估細則) 5.4.3 cost (see ) 成本(價格)(見成本(價格)評估細則) 5.4.4 service (see ) 服務(見.服務評估細則) 5.4.5 technology

25、 (see ) 技術(見.技術評估細則) 5.5 attachments 附件 5.5.1 qdcst rating tie organization chart 廠商qdcst評比聯絡組織圖 5.5.2 qdcst rating form components chart 廠商qdcst表單結構及負責部門 5.5.3 qdcst rating statistics report yearly 廠商qdcst年度評分統計表 5.5.4 qdcst rating statistics report monthly 廠商qdcst月度評分統計表 5.5.5 qdcst

26、performance summary 廠商qdcst業績管理總結 5.5.6 qdcst material quality statistics form monthly廠商物料月度品質統計表 5.5.7 vcar responsibility and achievability statistics form 廠商vcar回復率及有效率達成統計表 5.5.8 delivery rating statistics form廠商交期準確率及down線時數統計表 5.5.9 cost performance statistics form 廠商價格(成本)績效統計表 5.5.10 service

27、 appraisal statistics form by dept. 廠商服務職能部門評估統計表 5.5.11 service appraisal statistics form 廠商服務評估統計總表 5.5.12 technology appraisal statistics form 廠商技術能力評估統計表 score item 5.5.13 vqm appraisal statistics form vqm廠商評估統計表 2.0 4/31 09/25/1999 08/20/2000 less than 60 points e poor 差差 1. vqm should issue th

28、e vcar to the vendor and ask him to provide his corrective actions when the quality performance of certain vendor is below requirements: lrr1, dppm1,000, quality score 20points. 協力廠商品質低于品質目標,lrr1%,dppm1000,品質分低于20分時,vqm需發 vcarvcar,請廠商提出改善措施. 2.pro may allocate more orders than the usual as possible

29、if the vendor is grade a for a term of 3 months. 廠商連續三個月列為a級廠商依實際的業務訂單和產能的情況下,可給較多比例之訂單. 3.the vendors that is in the grade d&e should have their orders reduced. 連續三個月列為d.ed.e之廠商,調整采購訂單比例(單一材料廠商不在此限). 成本(價格)(見成本(價格)評估細則) 廠商vcar回復率及有效率達成統計表 廠商交期準確率及down線時數統計表 silitek corporation 旭旭麗麗公公司司 code

30、編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst評比程序modify date detail rules of quality appraisal 品質評估細則 .1the rating detail rules of lrr 廠商在各個方面是否符合旭麗批退率(lrr)目標: lrr=1%10points (分) 1%lrr=2%8points (分)

31、2%lrr=5%6points (分) 5%lrr10%0point (分) .2 the rating details rules of dppm 廠商在旭麗各個方面的dppm(defect parts per million)業績 dppm=100010points (分) 1000dppm=20008points (分) 2000dppm=40006points (分) 4000dppm60000point (分) .3 the rating detail rules of vcar response vcar回復的及時性 response within 3

32、working days2.5points (分) 在規定日期內(3天)回復的 response within 3 to 6 working days1point (分) 在3天到6天內回復的 response after 6 working days0 point (分) 在6天后回復的 remarks: vcar responsibility rating =( 2.5*vcars within 3 working days+1* vcars within 3 to 6 working days)/total vcars 備注:vcar回復的及時性最終評分 =(在3天內回復數*2.5分+在

33、36天內回復數*1分)/vcar總數 .4 the rating detail rules of vcar achievability vcar的有效達成率 vcar achievability is 100%2.5points (分) vcar有效達成率達到100% 90%=vcar achievability100%1point (分) 90%=vcar有效達成率100% vcar achievability 90%0point (分) vcar有效達成率90% .5 the rating detail rules of vqm appraisal vqm評鑒廠

34、商問題點的評估: 1.total score of vqm appraisal 總分5分 2.see the rating rules of vqm appraisail guiglines 評估詳見.vqm廠商評估細則 3.total final score= total points of components *5/100 最終評分=評估細則總評分*5/100 2.0 5/31 09/25/1999 08/20/2000 .1the rating detail rules of lrr 廠商在各個方面是否符合旭麗批退率(lrr)目標: .2 th

35、e rating details rules of dppm 廠商在旭麗各個方面的dppm(defect parts per million)業績 .3 the rating detail rules of vcar response vcar回復的及時性 remarks: vcar responsibility rating =( 2.5*vcars within 3 working days+1* vcars within 3 to 6 working days)/total vcars 備注:vcar回復的及時性最終評分 =(在3天內回復數*2.5分+在36天內回復數*1分

36、)/vcar總數 .5 the rating detail rules of vqm appraisal vqm評鑒廠商問題點的評估: silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst評比程序modify date .6 the rating detail rules of vqm app

37、raisal guidelines the rating detail rules of vqm appraisal guidelines quality system (20points) incoming inspection (10points) process control (20points) out-going control (10points) equipment &gage calibration and maintenance (10points) documents control (10points) transportation and storage(20poin

38、ts) 1.whether is the qc organization defined clearly? (4points) 1.whether is the sampling percent-age appropriate to the requirement of silitek?(2points) 1.is there the introduction meeting and its minutes about new product before pilot run ?(4points) 1.does the sampling plan meet the requirement of

39、 silitek?(2points) 1.is there the list about all equipment and gages?(2points) 1.is there the relevant record about the reception and release of documents?(2points) does the packing ways and storage environment of materials and parts effect their quality?(4points) 2.are the department duty plans def

40、ined clearly?(4points) 2.is there the all inspection records for customer to check?(2points) 2.is there pmp,sop and sip?(4points) 2.does the package and storage effect its product quality?(2points) 2.is there maintenance plan of the relevant equipment? first level maintenance or second level mainten

41、ance? (2points) 2.is there the control procedure and records about the establishment, revision and abrogation of documents?(2points) 2.is there the fifo operation procedure for warehouse management?(4points) 3.is the job flow clear and followed actually?(4points) 3.is the corrective action effective

42、 and followed up? (2points) 3.is defectives control effective? is there the system of treating process abnormal variation?(4points) 3.is the system of internal return in out-going effective?(2points) 3.is there the calibration plan about equipment and gages? is it followed actually? (2points) 3.is t

43、he external document listed for control? is there its relevant record for checking (2points) 3.does qc dept audit its warehouse regularly?(4points) 4.are the plant quality planing and objectives clear?(4points) 4.is the internal qc return system effective?(2points) 4.is there the detailed check list

44、 in the process control? (4points) 4.is there rma and its corrective action? (2points) 4.is there regular g r&r?(2points) 4.is there the document list updated monthly to every dept. for reference? (2points) 4.does all the package affect its quality?(4points) 5.are there any statistics ,analysis and

45、improvement system for quality information ? (4points) 5.is the iqc data analyzed and become statistics?(2points) 5.is the defective datum from process analyzed statisticaly form?is there its relevant records? (4points) 5.is the out-going report related to quality true? (2points) 5.does the storage

46、of equipment and gages meet their requirement and standard? (2points) 5.is ecr and eco issued to relevant depts.timely? meanwhile,update its relevant document timely?(2points) 5.is there the operation procedure for the transportation ? is it listed for control actually?(4points) 2.0 6/31 09/25/1999

47、08/20/2000 .6 the rating detail rules of vqm appraisal guidelines the rating detail rules of vqm appraisal guidelines transportation and storage(20points) does the packing ways and storage environment of materials and parts effect their quality?(4points) 2.is there the fifo operation procedur

48、e for warehouse management?(4points) 3.does qc dept audit its warehouse regularly?(4points) 4.does all the package affect its quality?(4points) 5.is there the operation procedure for the transportation ? is it listed for control actually?(4points) silitek corporation 旭旭麗麗公公司司 code 編號 std document ty

49、pe 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst評比程序modify date .6.vqm廠廠商商評評估估細細則則 (qdcst)(qdcst)vqm廠廠商商評評估估細細則則 品質系統(20分) 進料檢驗 (10分) 制程管制 (20分) 出貨管制 (10分) 儀器校驗與 保養(10分) 文件管制 (10分) 搬運與貯存(20分) 1.品管組織是否明確 ?(4分) 1.抽樣比例是否符合 silitek

50、之要求?(2分) 1.新產品導入是否有產品 介紹會議?有記錄嗎?(4分) 1.抽樣計劃符合旭基 的要求嗎?(2分) 1.所有設備,儀器,量具,冶 具有清單列表嗎?(2分) 1.文件的收發是否有記錄 可查?(2分) 1.原料倉,成品倉部品的存放方 式與環境是否會影響部品的品質? (4分) 2.部門職掌規划是否 明確? (4分) 2.檢驗記錄是否完 備可查?(2分) 2.是否有pmp, sop,sip? (4分) 2.部品的包裝及貯存 是否會影響部品品 質?(2分) 2.對設備有保 養規劃嗎? 一級保養還是 二級保養?(2 分) 2.文件的制,修, 廢是否有 管控?(2分) 2.原料倉,成品倉有否

51、建立先進 先出的管制?(4分) 3.工作流程是否清楚, 且確實執行?(4分) 3.不良材料追蹤改善 是否有效執行?(2分) 3.不良品管制有效嗎?有制 程異常處 理系統嗎?(4分) 3.退貨系統有效嗎?(2分) 3.對儀器,量具有校驗計劃嗎 ?有否確實 執實? (2分) 3.外來文件是否有列入管 制,有記錄可查嗎? (2分) 3.品保相關部門是否有定期稽 核倉庫?(4分) 4.工廠品質規劃與目 標明確?(4分) 4.退貨系統是否有效? (2分) 4.制程管制是否有詳細的 查檢表? (4分) 4.對客戶退回不良品 是否有分析及追蹤善? (2分) 4.是否定期對量具做 g r&r?(2分) 4.每

52、月是否更新文件一覽 表供相關部門參考? (2分) 4.材料/部品包裝方式是否會影 響品質?(4分) 5.是否有品質資料統 計,分析,改善系統?(4 分) 5.iqc的資料是否有 統計分析?(2分) 5.制程中不良品資料是否有統 計,分析及改善行動,有記錄証 明嗎? (4分) 5.提供silitek之出貨報告 是否真實? (2分) 5.量具,儀器的存放是否 符合規范?(2分) 5.eco,ecr是否及時發送 並更新相關文件? (2分) 5.材料部品搬運,裝卸是否有嚴 格的規范,是否有管控?(4分) 2.0 7/31 09/25/1999 08/20/2000 (qdcst)(qdcst)vqm廠

53、廠商商評評估估細細則則 搬運與貯存(20分) 1.原料倉,成品倉部品的存放方 式與環境是否會影響部品的品質? (4分) 2.原料倉,成品倉有否建立先進 先出的管制?(4分) 3.品保相關部門是否有定期稽 核倉庫?(4分) 4.材料/部品包裝方式是否會影 響品質?(4分) 5.材料部品搬運,裝卸是否有嚴 格的規范,是否有管控?(4分) silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor

54、 qdcst rating procedure 協力廠商qdcst評比程序modify date the rating detail rules about delivery 交交期期評評估估細細則則 .1 doesdoes suppliersupplier meetmeet thethe odrodr requirementrequirement of of silitek?silitek? 在在旭旭麗麗所所有有方方面面廠廠商商對對odr(odr(準準時時交交貨貨率率) )目目標標是是否否符符合合 support jit jit(及時性管理)服務 odr =10

55、0% odr符合100%15points (分) 95%= odr100%10points (分) 90%=odr95%5points (分) odr90%0point (分) .2 the rating detail rules of line down downdown線線時時數數( (小小時時) ) down time= 0 hours 10points (分) down線時數為0 down time = 0-4 hours 6points (分) down線時數為0-4 down time = 4-8 hours 2points (分) down線時數為4-8 down

56、time is more than 8 hours 0point (分) down線時數超過8小時 2.0 8/31 09/25/1999 08/20/2000 .1 doesdoes suppliersupplier meetmeet thethe odrodr requirementrequirement of of silitek?silitek? 在在旭旭麗麗所所有有方方面面廠廠商商對對odr(odr(準準時時交交貨貨率率) )目目標標是是否否符符合合 jit(及時性管理)服務 .2 the rating detail rules of line down

57、downdown線線時時數數( (小小時時) ) silitek corporation 旭旭麗麗公公司司 code 編號 std document type 標準書分類 standard title 標準書名稱 version 版本 page 頁數 release date procedure 規定vendor qdcst rating procedure 協力廠商qdcst評比程序modify date the rating detail rules about cost成成本本 (價價格格) 評評估估細細則則 .1 does vendor meet sili

58、tek cost down expection? 廠廠商商是是否否符符合合旭旭麗麗降降低低成成本本的的期期望望(100%): cost down meets, less than goals or proce meets target 10points (分) 完全符合(100%)的期望 cost down is within 30% of goal 8points (分) 符合70%的期望或以上 cost down is within 60% of goal 6points (分) 符合40%的期望或以上 cost down is within 90% of goal 3points (分)

59、 符合10%的期望或以上 cost down is out of 90% of its goal 0point (分) 低于10%的期望 .2 does vendor meet silitek payment term? 符符合合旭旭麗麗的的t/t 120(電電匯匯120天天)付付款款期期間間? payment term meets or less than our target of t/t120 10points (分) 付款期間符合t/t 120 payment term of t/t 70 days 8points (分) t/t 70天的付款期間 payment ter

60、m of t/t 60 days 7points (分) t/t 60天的付款期間 payment term of t/t 45 days 6points (分) t/t 45天的付款期間 payment term of t/t 30 days 4points (分) t/t 30天的付款期間 payment term of t/t in advance or l/c 0point (分) 電匯預付款 .3 the rating detail rules about the competition of cost 成成本本(價價格格)競競爭爭評評比比 lower than tai