communicationskillsppt

1、improving communication skills siliguri branch of eirc 18 july 2004 a rahim siliguri branch, eirc - icai18 july 2004 a thought a man is seldom better than his conversation - german proverb siliguri branch, eirc - icai18 july 2004 communication skills overview effective communication skills are a cri

2、tical element in your career and personal lives. we all must use a variety of communication techniques to both understand and be understood. siliguri branch, eirc - icai18 july 2004 what is communication? senderreceiver feedback receiver sender communication is the process of sending and receiving i

3、nformation among people medium encodedecode siliguri branch, eirc - icai18 july 2004 most common ways to communicate speaking visual images writing body language siliguri branch, eirc - icai18 july 2004 communication goals to change behavior to get action to ensure understandingto persuade to get an

4、d give information siliguri branch, eirc - icai18 july 2004 distortions in communication siliguri branch, eirc - icai18 july 2004 we need to improve communication. as 70 % of our communication efforts are: nmisunderstood nmisinterpreted nrejected ndistorted or nnot heard 6 people talking in a 2 peop

5、le conversation! siliguri branch, eirc - icai18 july 2004 critical success factor the majority of your perceived ability comes from how you communicate 38% visual 55% tonal 7% verbal 93% of all communication is non verbal - skill siliguri branch, eirc - icai18 july 2004 listening and speaking are us

6、ed a lot siliguri branch, eirc - icai18 july 2004 but not taught enough amount taught siliguri branch, eirc - icai18 july 2004 common communication errors: nfinishing others sentences npreparing our response before someone has completed speaking nmultitasking while listening nfiltering content or me

7、aning based on the speaker nspeaking for others (we) siliguri branch, eirc - icai18 july 2004 a good algorithm in order to have good communication: nlisten to understand nunderstand before speaking nspeak to be understood nseek understanding before proceeding nrepeat communication is a two way proce

8、ss! siliguri branch, eirc - icai18 july 2004 how can it be improved nrecognition npavlov study nnot being judgmental nstop egocentric communication siliguri branch, eirc - icai18 july 2004 what todays workshop can achieve nprovide knowledge about communication ngive insight on skills needed nsuggest

9、 ways of going about it what you need to do: nlearn the tools ntake up every opportunity npractice, practice, practice! siliguri branch, eirc - icai18 july 2004 observe paris in the the spring god is nowhere siliguri branch, eirc - icai18 july 2004 why is communication important ninspires confidence

10、 nbuilds respect in business and social life nhelps make friends ndevelops a distinct personality nreveals your ability to others siliguri branch, eirc - icai18 july 2004 essentials of good communication nknowledge qspontaneity in conversation qlevel of conversation norganising your thoughts npartic

11、ipating in discussions nbody language qshow v tell nbeing a good listener qlistening v hearing siliguri branch, eirc - icai18 july 2004 how to be an active listener nset the stage nensure mutual understanding nunderstand body language nsuspend judgment nbehaviors that hinder effective listening qact

12、 distracted (look at your watch!) qtell your own story without acknowledging theirs qgive no response qinvalidate response, be negative qinterrupt qcriticize siliguri branch, eirc - icai18 july 2004 techniques to improve listening skills restate what was said in your own words pull together the main

13、 points of a speaker challenge speaker to think further, clarifying both your and their understanding siliguri branch, eirc - icai18 july 2004 two basic types of questions 1. closed questions: qget a one-word response and inhibit thought. qquestions begin with who, when and which 2. open-ended quest

14、ions: qinvite unique thought, reflection or an explanation. qquestions begin with how, what and how come (not why!). siliguri branch, eirc - icai18 july 2004 practice questioning nrephrase the following closed questions to make them open-ended: 1.are you feeling tired? 2.isnt it a nice day? 3.was th

15、e last activity useful? 4.is there anything bothering you? 5.so everything is fine, then? siliguri branch, eirc - icai18 july 2004 adding colour to communication siliguri branch, eirc - icai18 july 2004 adding colour to communication nimages describe, relive nshow, dont tell nuse audiences senses qs

16、ight qsound qtouch qtaste qsmell siliguri branch, eirc - icai18 july 2004 improving communication ndont use cliches nbrevity nsincerity ndont praise yourself navoid argument nbe tactful nsilence nenunciation qclear, loud, syllables. flexibility of tone siliguri branch, eirc - icai18 july 2004 practi

17、ce nfor distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. nthink of the mouth chamber as a mold, in which the correct form is given to every sound. nwill you please move your lips more noticeably? nthe teeth should never be kept closed in speech.

18、nthrough practices, we can learn to speak more rapidly, but still with perfect distinctness siliguri branch, eirc - icai18 july 2004 ways to gain effective conversation ngood use of english avoid errors nimproved vocabulary overlook v oversee navoid old phrases nuse humour nadd interesting story nim

19、prove clarity of voice practice public speaking siliguri branch, eirc - icai18 july 2004 what does the graphic tell you about this speaker siliguri branch, eirc - icai18 july 2004 the 5-ps nprior npreparation nprevents npoor nperformance siliguri branch, eirc - icai18 july 2004 from effective conver

20、sation to speech novercoming fear q#1 fear nidea of speech qknow your subject nknow the audience qtarget their interest norganising the speech qtell them siliguri branch, eirc - icai18 july 2004 developing your presentation nwhat is your goal? nresearch your topic ndevelop an outline ncreate or loca

21、te learning aids siliguri branch, eirc - icai18 july 2004 aida ttention nterest esire ction powerful opener clear connector main bodymain bodymain body powerful close siliguri branch, eirc - icai18 july 2004 aida ttention nterest esire ction establish credentials (me, you, what) key point create +ve expectations paint the future benefits wifm the facts me, you, what