营运干部工作培训

1、 我们的一切工作的核心我们的一切工作的核心 是为了让是为了让顾客满意顾客满意。 types 类类型型 features 特特征征 usage 作作用用 open questions 开放式问题 use “what”, “how”, “why”, & “please.” 使用“什么”，“如何”，“为什么”和“ 请”等词语 cant be answered by yes or no 不能用“是”或“否”来回答 draw out others feelings and opinions 发掘对方的想法和观点 probing questions 探究式问题 be more specific, usin

2、g “how many”, “how long”, “who”, “where”, “when”, etc. 更加具体化，使用“多少”，“多久”，“ 谁”，“哪里”，“何时”等词语 narrow the focus 缩小所收集的信息范围 closed questions 封闭式问题 can only be answered by yes or no 只能用“是”或“否”来回答 restrict the information you can gather 限制所能收集信息的范围 communication self development team development communicat

3、ion self development team development 经理 communication self development team development ? communication self development team development effective planning tools 有效的计划工具有效的计划工具 v calendar 月历 (每日,每周,每月) v daily to do list 每日工作清单 communication self development team development daily to do list 每日工作清

4、单 07:00-08:00 check the shelves in my department, new promotional items on the tg 08:00-09:00 09:00-10:00 m orning briefing 10:00-11:00 call supplier a to decide the delivery date 11:00-12:00 12:00-13:00 13:00-14:00 discuss with section head about the people turnover in my department at 13:30 am 14:00-15:00 15:00-16:00 interview 2 candidates at 15:20 16:00-17:00 17:00-18:00 discuss with the assistant about the forthcoming market survey 18:00-19:00 19:00-20:00 make people arrangement for next wee