酒店服务指南0001

1、欢迎辞 MESSAGE OF WELCOME 尊敬的XX： 欢迎您下榻xxxx地酒店！ 您的到来，我和我的员工都感到非常xx,此服务指南为您详细介绍了 酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将 竭诚为您效劳。 在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让 您在金地酒店处处都看到xx的微笑。如果您对我们的服务及设施有什么意见或 建议，请及时联系我们，或者填写桌上的“X意见表”我们会立即改进，因为 您的满意是我们的最终目标。 最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光 临，xx！ 总经理 Dear Guest: All of u

2、s very grateful for you patr on age and hope you enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you n eed more help, please con tact with our releva nt departme nts, all of us already sta nd by and surely you will get the excelle n

3、t service at any time. We wish, duri ng you stay with us joviality experie nee wise up to your frie nds and we hope we will have the pleasure of serv ing you aga in. Gen eral Man ager 电话服务 TELEPHONE SERVICE 先进可靠的通讯系统 Adva need Communi catio n System 酒店通讯设计先进，服务XX。无论是内部电话、市内电话，还是国际长 途，均给您非常畅达便捷的感觉。宽带

4、INTERNET网络系统，更为住店XX提供 快速高质的上网服务。身住酒店，而听八方，眼观世界，一览天下事。 ?xx电话？外线电话 ROOM TO ROOMOUTSIDE LINES ?国内直拨电话？国际直拨电话号码 DOMESTIC CALLINTERNATIONAL CALL ?xxxX?酒店常用电话号码 NOTICES TO GUESTSCOMMONL Y USED TELEPHONE IN HOTEL ?xx国内xx直拨电话编码？国际直拨国家电话编码 CODESIDD COUNTR Y CODES 电话服务 TELEPHONE SERVICE ?拨打客房电话 ROOM TO ROOM 所

5、有房间电话号码与门牌一致，请直拨房号。 Every teleph one nu mber is the same with room nu mber; please directly dial the room nu mber. ?拨打外线电话 OUTSIDE LINES 请先拨：听到拨号音后，再拨您所需要的电话号码。 First dial “, and the n the desired teleph one nu mberoufthear the diali ng tone. ?国内直拨电话 DOMESTIC CALL 请先拨“9”听到拨号音后，再按地区电话编码，最后拨您所需要的电话号 码

6、。拨号时请勿停顿。例：一个拨到 xx的上号码是： 9+010+* 地区代码您要的电话号码 9+010+ (DDD Li ne)(Area Code)(Local Number) ?国际直拨电话INTERNATIONAL CALL 请先拨”听到拨号音后再拨国际字冠 ”再拨对方国家电话编码及地区编 码，最后拨您所需要的电话号码。拨号时请勿停顿。即“ 9诡计字冠+国家编码+ 地区编码+电话号码” 例：一个拨到xxxx的电话应是： 9+00+81+3+* 国际字冠国家编码地区编码您要的电话号码 First dial 9, the n intern ati onal code 00 after hear

7、i ng diali ng tone, the n country code plus area code, at last the desired local nu mber, i. e. 9+ln ter natio nal Code+ Country Code + Area Code + Local nu mber Do not pause while diali ng the phone nu mber. 9+00+81+3+* (INTL Code) (Cou ntry Code) (Area Code)(Local Number) ?xxxxNOTICE TO GUESTS 在拨电

8、话时，请准备好要拨的电话号码，以便迅速拨号和不发生间断，因 为超过10秒钟的间断，就会引起电话xx。在您拨完全部号码后，请稍等几秒， 一直等到电话回铃声；假如是占线，请挂上电话，稍后再拨。如果你不挂断电 话，长时间等候，会计时收费。用后请把听筒放回原位，以确保电话计费正 确。 电话服务 TELEPHONE SERVICE 酒店常用电话号码 COMMONL Y USED TELEPHONE IN HOTEL ?总机：0?外线：9 OPERATOREXTERIOR LINES ?叫醒服务：0?邮件留言：0 WAKE UP CALLMAIL AND MESSAGE ?问讯处：8129?订房服务：1

9、INFORMATION DESKRESSRVATION ?总台接待：1?结帐服务：1 FRONT DESK RECEPTIONCHECK OUT ?外币兑换：1?行李服务：8128 FOREIGN EXCHANGEBAGGAGE SERVICE ?商务服务：8186 ?票务服务：8186 BUSINESS CENTERTICKETING ?大堂副理：5?监控中心：0 ASSISTANT MANAGER ?送餐服务：8198?大堂吧：8198 ROOM SERVICELOBB Y BAR ?餐厅预定：8777?客房中心：6 FOOD BEVERAGE RESERVATIONHOUSE KEEPI

10、NG ?洗衣服务：6?健身房：8327 LAUNDR Y SERVICEG YM NASIUM ?美容美发：8427?营销部：8938/8936 BEAUTY SALONSALES Any hotel visitor must first have the permissi on from the hotel or the hotel guest. Only after the verificati on of the valid certificate of the visitor, can he/she be allowed to en ter the guest room; Hotel

11、guest is not allowed to keep the visitor for the ni ght or cha nge room without the approval from the hotel. Whe n the guest who has booked a room for him/her alone wishes to be away from the hotel for the whole ni ght, he/she must in form the hotel in adva nee; Articles of i nflammable, explosive,

12、pois onous and radioactivity are strictly forbidde n be brought into the hotel; Strictly forbid to cook food by means of alcohol stove, kerose ne stove or electric stove or by n aked fire and other electric applia nee; Registrati on is required for the guest who has brought firearms and weap ons and

13、 the firearms or weap ons should be kept by himself or submit it to the local security bureau or hotel security departme nt for proper keep ing; Illegal and crim inal behaviors such as prostitute-visit ing, tak ing addictive drugs, gambli ng, illegal cohabit ing and speculati on and profiteeri ng in

14、 the hotel are strictly forbidde n; Observe the hotel regulations on hygienic work. Don t bring animals Observe various hotel regulati ons and man ageme nt, cherish the hotel public property; The above regulati ons are issued by Yin gta n Security Bureau 餐饮服务 Food 2、Don t smoke while lying on bedspe

15、cially when you are tired or sleepy; 3、Don t through cigarette end into waste paper basket; 4、Turn on air-conditioner switch when smoking; 5、Don t dry your wet clothes on lampshade; 6、Don t let children play with fire; No electric applia nee shall be used in the room except electric shaver and mobil

16、e pho ne power charger; Power source in the room is 220V/50Hz, in correct applicatio n might cause electric shock or fire in cide nt. Please con tact hotel s Housekeep ing for i tran sformer and socket. Turn off power source from TV set and other electric applia nee whe n you are away from the room.

17、 Know the passage route map well which is on the back of the room door and remember the correct passage route locati on. Inform Deputy Lobby Man ager whe n you sense some abno rmal smell or smoke leak ing out. Hotel special fire hotl ine: Notices to guests Please Note 餐饮服务FOOD & BEVERAGE SERVICE 高尚周

18、到的餐饮服务 Elega nt Food & Beverage Service 酒店拥有独特的餐饮文化，设有精致典雅的中餐厅，高尚、情趣独具的大 堂吧酒廊及3个大小各异的会议多功能厅，并配以服务专业的员工队伍，热 情、高效的服务运作，定能让您的餐饮之旅”留下美好的回忆。 The Hotel gives unique food culture. There are exquisite and elega nt Chin ese restaura nt, the lofty and unique bar, and four con fere nee halls of differe nt size

19、s and fun cti ons. Our well-trai ned service team is always ready to offer warm-hearted and high effere nt services. The hotel shall certai nly give you a beautiful memory of our food culture. ?中餐厅？大堂吧 Chin ese Restaura ntLobby Bar ?中餐包厢？送餐服务 Private Banq uet Room (Ch in ese Food)Room Services ?酒吧 A

20、dmi nistratio n Lounge 餐饮服务 FOOD & BEVERAGE SERVICE ?中餐厅Chi nese Restaura nt 位于酒店的2楼，环境优雅，接待散客及团队用餐并提供住店客人早餐， 拥有餐位300多个，同时xx300多人用餐。 预订电话线：7777 中餐营业时间早餐营业时间：06: 30-09： 00 中餐：11： 00-14： 00 晚餐：17： 00-21： 30 located on the 2nd floor, the restaura nt, with receptio n capacity of over 300 g

21、uests, gives a very elega nt en vir onment and offers n ice services in cludi ng Canton ese breakfast, suitable for both in dividual and group guests. Reservation Tel: nternal Line: 7777 Busi ness HoursBreakfast: 06:30-09:00 Lun ch: 11:00-14:00 Dinn er:17:00-21:30 ?大堂吧Lobby Bar 位于酒店1楼，

22、餐位35个，为xx提供各式饮品和精美的小点心。 营业时间：09: 30-22: 00 内线：8198 Located on the ground floor, the bar has a recepti on capacity of 35 guests and offers differe nt drinks and delicious sn acks. Busi ness Time:09:30-22:00 In ternal Lin e:8198 ?中餐包厢 Private Banquet Room (Chinese Food) 酒店拥有25间大小餐饮包厢，位于酒店2楼和3楼。精美的装修，为

23、您提 供舒适幽雅的用餐环境和精美的菜肴。 营业时间：内线：7777 中餐：11： 00-14： 00 晚餐：17： 00-21： 30 Busin ess Time:I nternal Line: 7777 Lu nch:11:00-14:00 Dinn er:17:00-21:30 ?送餐服务Room Service 酒店提供客房送餐服务。早、中、晚餐与夜间送餐电话：内线： 8198 早餐送餐时间：06: 30-09： 30 中餐送餐时间：10： 00-13： 00 The Hotel offers room services for guests. Intern al li ne for

24、breakfast, lu nch, dinner and night snack room service, please dial 8198 Breakfast service Time: 06:30-09:30 Lu nch Service Time: 10:00-13:00 餐饮服务 FOOD & BEVERAGE SERVICE ?酒吧 Administration Lounge 酒吧位于酒店的5楼，为xx提供酒水、下午茶点和夜间特饮服务。 内线：8598 营业时间：13： 00-22： 00 Located on the 5th floor, the admi nistratio

25、n lounge offers breakfast, after noon tea and light sn acks and special drink service in the eve ning to the guests livi ng in the admi nistratio n floor. In ternal Line: 8598 Service Time:13:00-22:00 餐饮服务 FOOD & BEVERAGE SERVICE 客房送餐菜单 ROOM SERVICE MENU 法式水果xx22元扒xxxx牛排118元 Fruit Salad French Style

26、Grilled Steak (U.S) 蔬菜xx20元公司三文治42元 Vegetable SaladClub San dwich 法式洋葱xx20元xxxx炒饭30元 French Onion SoupFired Rice with Assorted Seafood xx22元xxxx面(汤或炒)28元 Russia n SoupUd on Noodle with Seafood (In Fried or Soup) xx蔬菜汤18元xxxx蛋糕18元 Italia n Min estr one SoupChocolate Mousse Cake 香草扒xx传统式48元苹果派跟香草xx22元

27、 Grilled Spring Chicke n( Service with Rice and Vegetable)Apple Pie A 精美水果30元雪菜肉丝米面或麦面12元 Fresh Fruit PlatterSalt Vegetable and Meet Noodle Soup 蛋炒饭10元xx炒饭26元 Fried Rice with eggsNasi Goreng 菜泡饭12元xx炒饭18元 Rice and Vegetable in SoupFried Rice Style 什锦炒面15元xx面18元 Fried NoodlesBoiled Noodles with Seafo

28、od 煎蛋12元 Fried eggs 另加收15%的送房服务费 Price are Subject to 15% Service Charge xx 服务 RECREATION SERVICE xx服务 Recreati on Service xx服务，设有健身房、美容中心。 The recreati on service colorful, such as gymn asium, beauty sal on etc. It in tegrates rest and recreati on in one and lets you in dulge in pleasure without st

29、op. ?xx服务？娱乐设施 FacilitiesCreati onal Facilities xx 服务 RECREATION SERVICE ?xx 月服务Chin ese Restaura nt (Auspicious) xx服务，设有健身房、美容中心。 健身房位于酒店3楼，内设各类健身器材。内线：8327 营业时间：13： 00-22： 00 美容美发中心位于酒店4楼。 营业时间：24小时 内线：8427 The recreati onal facilities in clude gymn asium and beauty parlor The gymn asium is locate

30、d on the 3rd floor, offer ing billiards, table tennis and various body-build ing equipme nt and devices. Internal Line: 8327 Busi ness Time: 13:00-22:00 The beauty parlor is located on the 4th floor. Busin ess Time: 24houra In ternal Line: 8427 ?娱乐设施 Western Restaura nt (Monte Carlo) KTV位于酒店的3楼，拥有KT

31、V包厢13个。 营业时间：13： 00-24： 00 内线：8328 xx位于酒店的4楼，营业时间：13: 00-24: 00内线：8428 棋牌室位于酒店3楼，拥有包厢7个 营业时间：13： 00-24： 00 内线：8300 KTV is located on the 3rd floor. There are 13 KTV boxes available. Busi ness Time: 13:00-24:00 In ternal Line: 8328 Sau na is located on the 4th floor. Busi ness Time:13:00-24:00 In ter

32、nal Line: 8428 Chess room is locate on the 3rd floor and there are 7 in dividual chess rooms available. Busi ness Time: 13:00-24:00 In ternal Line: 8300 宴会服务BANQUET SERVICE 宴会、会议设施 Banq uet and Conference Facilities 酒店拥有大大小小的会议场所共 4个，1个大型的多功能厅，3个中小型的 多功能厅，设备齐全，拥有高清晰度投影系统、活动荧屏、活动舞台、无线xx 等会议器材。 The Hotel offers 4conference sites of differe nt sizes,