2021年职场必知的电邮礼仪

1、职场必知的电邮礼仪 The average US employee spends about a quarter of the work week bing through the hundreds of e _ils we all send and re _ive every day. 美国的员工评价每周会花四分之一的时间来处理每天收发的成百上千封邮件。 But despite the fact that were glued to our reply buttons, career coach Barbara Pachter says plenty of professionals sti

2、ll dont know how to use e _il appropriately. 然而，尽管我们每天都在回复邮件，职业生涯指导师芭芭拉帕切特却表示，许多职业人士仍不知道如何恰当地使用邮件。 In fact, because of the sheer volume of messages were reading and writing each day, we _y be more prone to _ embarrassing errors and those mistakes can have serious professional consequen _s. 事实上，由于我们每

3、天都会阅读和书写大量的信息，我们可能更容易犯下令人 _错误，而这些错误会导致严重的职业后果。 Pachter outlines the basics of modern e _il etiquette in her book The Essentials Of Business Etiquette. We pulled out the most essential rules you need to know. 帕切特在她的商务礼仪要点一书中概述了现代 _礼仪的基础知识。我们选取了你需要知道的那些最重要的规则。 Examples of a good subject line include M

4、eeting date changed, Quick question about your presentation, or Suggestions for the proposal. 好的主题包括：“会议改期”“关于你简报的一些小问题”或“计划书建议”。 People often decide whether to open an e _il based on the subject line, Pachter says. Choose one that lets readers know you are addressing their con _rns or business issu

5、es. 人们是否会打开一封邮件，通常取决于主题的内容，”帕切特说。“写标题时，要能让邮件接收者知道你的邮件是他们管鑫的问题，是和业务相关的事。” If you work for a pany, you should use your pany e _il address. But if you use a personal e _il aount whether you are self-employed or just like using it oasionally for work-related corresponden _s you should be careful when ch

6、oosing that address, Pachter says. 帕切特指出，如果你为公司工作，你应该使用公司的 _地址。但如果你使用个人的邮件账户，无论你是个体经营者还是只是偶尔使用它来处理工作相关的信件，在选择发送的邮件地址时应谨慎。 You should always have an e _il address that conveys your name so that the recipient knows exactly who is sending the e _il. Never use e _il addresses (perhaps remnants of your g

7、rade-school days) that are not appropriate for use in the workpla _, such as babygirl. or beerlover. no _tter how much you love a cold brew. 你应该有一个含有你名字的 _地址，这样邮件接收者就可以知道是谁发来的邮件。无论你多么喜爱以前创建的 _地址，千万不要使用不适宜工作场所使用的 _地址(也许是小学一直用到现在的昵称)，如“babygirl.”“beerlover.” 等，无论你有多喜欢喝啤酒，都不要用。 No one wants to read e _

8、ils from 20 people that have nothing to do with them. Ignoring the e _ils can be difficult, with _ny people getting notifications of new messages on their s _rtphones or distracting pop-up messages on their puter screens. Refrain from hitting reply all unless you really think everyone on the list ne

9、eds to re _ive the e _il, Pachter says. 帕切特说，没有人想要阅读20个与自己毫无相关的人发来的邮件。因为许多人的 _上都有新消息通知，电脑屏幕上也有弹出的消息提示，所以忽略这些邮件不太可能。尽量避使用免“回复全部”功能，除非你真的认为收件人列表里的每个人都需要接收这封邮件。 Dont use laid-back, colloquial expressions like, Hey you guys, Yo, or Hi folks. 不要使用懒散或者口语的表达，比如“嘿哥们儿”“哟”或者是“嗨伙计”。 The relaxed nature of our w

10、ritings should not affect the salutation in an e _il, she says. Hey is a very infor _l salutation and generally it should not be used in the workpla _. And Yo is not okay either. Use Hi or Hello instead. 她说：“我们写作上轻松自然的语气不应该影响到一封邮件里的正式称谓。嘿(hey)是一个非常不正式的称谓，一般地，它不应该在工作场合使用。哟(Yo)也不可以。要使用嗨(Hi)或者哈罗(Hello)

11、。” She also advises against shortening anyones name. Say Hi Michael, unless youre _rtain he prefers to be called Mike. 她同时也建议不要缩写任何人的名字。一般应该说“嗨!Michael，”除非你确定他更喜欢被称呼为“Mike”。 Its difficult to reply to every e _il message ever sent to you, but you should try to, Pachter says. This includes when the e

12、_il was aidentally sent to you, especially if the sender is expecting a reply. A reply isnt ne _ssary but serves as good e _il etiquette, especially if this person works in the same pany or industry as you. 要回复所有收到的邮件有一定的困难，但你应该尝试这么做。要回复的邮件也包括那些错发给你的邮件，尤其是那些邮件发出者希望得到回复的邮件。回复邮件不是一件必要的事，但这表现出了自身良好的邮件礼

13、仪，尤其是如果这个邮件发出者和你在同一家公司或者是同一行业工作。 Heres an example reply: I know youre very busy, but I dont think you meant to send this e _il to me. And I wanted to let you know so you can send it to the correct person. 可以依照这个范本回复：“我知道你非常忙，不过我觉得这封邮件并不是发给我的。写这个邮件给你是为了提醒你一下，好让你把邮件发给本该接收的那个人。” Your mistakes wont go u

14、nnoti _d by the recipients of your e _il. And, depending upon the recipient, you _y be judged for _ them, Pachter says. 邮件收件人会注意到你的错误。“而且，有些收件人会根据你犯的错误对你做出评价。” Dont rely on spell-checkers. Read and re-read your e _il a few times, preferably aloud, before sending it off. 不要指望系统的拼写检查。在发送邮件之前，反复多读几次，最好

15、是大声地读你的 _。 One supervisor intended to write Sorry for the inconvenien _, Pachter says. But he relied on his spell-check and ended up writing Sorry for the incontinen _. “一个主管本来想写造成不便深感抱歉(Sorry for the inconvenien _)，但他太相信他的拼写检查程序，结果写成了尿失禁深感抱歉(Sorry for the incontinen _)。” You dont want to send an e

16、_il aidentally before you have finished writing and proofing the message, Pachter says. Even when you are replying to a message, its a good precaution to delete the recipients address and insert it only when you are sure the message is ready to be sent. “在你完成邮件内容和校对信息之前，你肯定不想一不小心把邮件发送了出去。即使是在回复邮件时，删

17、掉收件人的邮件地址也是一个很好的预防措施，只有在你确定邮件内容已经完成以后才输入收件人地址。” Pachter says to pay careful attention when typing a name from your address book on the e _ils To line. Its easy to select the wrong name, which can be embarrassing to you and to the person who re _ives the e _il by mistake. 帕切特表示，在收件人一栏上，从地址簿里选择输入收件人的时

18、候，需要格外谨慎注意。“我们很容易选到错误的收件人，这无论对你还是那个错收到这封邮件的人来说都很尴尬。” Purple Comic Sans has a time and a pla _ ( _ybe?), but for business corresponden _, keep your fonts, colors, and sizes classic. Purple Comic Sans也许曾风靡一时，但对于商务信函来说，字体、颜色和大小应沿用经典样式。 The cardinal rule: Your e _ils should be easy for other people to read. 基本规则：你的邮件应该方便他人阅读。 Generally, it is best to use 10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New Ro _n, Pachter advises. As for color, black is the safest choi _. “一般地，最好使用10或12的字号，并选用易于阅读的字体，如Arial,，Calibri或者Times New Ro _n，”帕切特建议。至于颜色