咨询管理对工厂调查问卷

1、工厂调查问卷Factory Survey QuestionnaireI.基本信息 GENERAL INFORMATION公司名称CompanyName日期Date地址 Address联系人ContactPho ne传真Fax总经理GM顾问/Con sulta nt1. 客户类型 Customer Type力卩工 Processing组装 Assembling 消费品 Consumable化工Mecha ni cal电子Electronics汽车零部件 Auto Parts 医药Medical其他Others2. 产品 Product 雇员人数 Number ofEmployees3. 制造类型

2、 Manufacturing Type离散型 Discrete 重复型 Repetitive4. 销售额 Sales RevenueII. 技术信息 Basic Information1. 是否有局域网？ Do they have a LAN?是Yes否No2. 是哪种类型的局域网？ What is the type of LAN? （列类型供选3.是否有数据库，是哪种类型？What database do they use if any? （列类型供选4.是否有电脑，数量多少？ How ma ny PCs are they usi ng now if any?5. 是怎样的平台？ What

3、kinds of platform? （列类型供选择）6. 是否正在使用管理信息系统,使用情况如何?Are they using a MIS now? How aboutit?7. 是否有财务系统，是什么系统？ What finan cial system are they us ing now ifany?8. 有多少工作地点？ How ma ny physical sites do they have?9. 是否通过 IS09000认证？ Have they passed the certification of IS09000?是Yes否No10. 工厂生产中存在着怎样的困难？What

4、issues in your factory harrass youmost?（过于开放）计划Plan1.您的部门中使用电脑吗？如果是的话，有多少台电脑，什么型号的？ Do you usecomputers in your departme nt? If so, how many and what kind?2.您的工厂中发放正式的生产工作单吗？您是如何操作的？Do you release formalproducti on work orders to the factory? How do you do that?3. 您是否考虑过库存情况？Have you ever con sider

5、the in ve ntory?是 Yes否No4. 组装的提前期是如何决定的？Wha s the lead time for assembly?5. 你计划制定周期为多久 How long is your pla nning horizo n?季度 Quarterly每月 Monthly每周 Weekly每天Daily6. 你凭什么制定计划？ What s you pla nning source?7.如何决定制造/采购的时机和数量？（你怎么制定计划） How do you decide when tomake/purchase and how much?（How do you make p

6、la n）8. 是否有工厂日历？ Do you have factory calendar?是 Yes否 No9. 你所面临的最大问题是什么？你期望利用电脑改进哪些工作？What s your biggestproblem? What do you expect the computers to improve your operati on?采购 Purchasing1.部门职员人数 Total staff in your Dept. 采购员人数 Number of buyer采购物料数量 Number of purchased items 采购零件 Purchasedparts原料 Raw

7、 materials 在购买过程中您使用电脑吗？多少台，什么型号？Do you use computersin purchas ing? How many and what kind?您的采购流程是怎样的？ What s your purchasi ng procedure?您是否正在使用采购订单进行采购？Do you use formal purchase orders?是Yes 否No采购材料时间 times for purchased items - 最长 Iongest最短 Shortest原因Mean采购零件的频率 Frequency of ordering eachpart您是如何

8、知道订购的时间的？How you know whe n to place anorder?您是如何知道订购的数量的？ How do you decide how much to order?您是如何判断供货商的价格是否合理的？您有没有固定的供货商？How do you decideon a fair price with ven dors? Do you have approved ven dors?您购买物料时是否会参考它们过去的价格？Do you purchase itemsaccord ing to the history price records?您是否专门为每个供货商和物料订立价格

9、乘子？Do you have price matrixfor each ven dor and item ?是 Yes否 No您是否会查看供货商以往的表现？Do you assess historical ve ndorperforma nee?是Yes 否No您在采购时是否会先查询该物料的库存状况？Can you en quiry the detail ofthe item s inventory situation when you do purchasing?您在采购中遇到的最大的问题是什么？What are your biggest problems inpurchasing ?库存控

10、制 Inventory Control员工总数Total staff:仓库数量及种类 Number and ki nds ofstockrooms仓库是如何安排的？How are the stockroomsorganized?您所保留的库存记录是怎样的？What kind of in ve ntory records do youkeep?您是否统计实际盘存？多久统计一次？Do you do physical in ve ntory? Howofte n? 您是否进行循环盘点。Do you do cycle count?YesNo物料发放的审批步骤是怎样的？How are material

11、issues authorized?您是否正在使用工作订单和领料单？Do you have formal work orders andpick lists? YesNo您是否有安全库存？ Do you have safety in ve ntory?YesNo您生成和使用何种库存报表？多久制作一次？What kinds of inven toryreports do you use and produce forothers? How ofte n are they produced?production?是否所有的物料项目都有唯一的零件？Do all items have uni que

12、partnu mbers?YesNo您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？What syour biggest problems. What doyou hope the computers can improve your operatio n?产品与车间 Production & Shop Floor员工总数Total staff主要设备 Main equipment工作中心数量，它们是如何组织的，它们位于何处？Number of workce nter,how theyare orga ni zed, and where are they located?什么是最主要

13、的瓶颈 What are the mainbottlenecks?您是否正在使用生产订单，领料单和工序进行管理。Do you use formalmanu facturi ng orders, picklists, and routi ngs?YesNo您是否使用发料单？ Do you have and use a dispatch list?YesNo您如何重定工作时间表？您若何做 CRP及安排生产？ How do you rescheduled the work? How do you do CRP and arra nge生产经理和领班使用何种报告来完成他们的工作？ What kinds

14、 of reports do production managers and foremen use to do their jobs?生产经理和领班向他们的老板提供何种信息？ What kind of information doproduction managers and foremen provide to theirboss?工程 Engineering员工总数 Total staff 物料清单 BOM工序 Routing成本信息 Costing information 是否实施工程更改操作？简要描述该过程。 Is a formal engineering change proced

15、ure implemented?Briefly describe the process.销售，市场 Sales, Marketing在外销售人员 Outside sales员工总数 Total staff people订单输入人员 Order entry people市场 Marketing有效客户数量 Number of activecustomersand您是否会制作销售预测？如果是您会怎么做？Do you develop a sales forecastif so how is it done?预测限度是什么？ What s the forecast horizo n?在您的部门里是否

16、使用计算机？有多少，什么种类？您如何使用它们？Do you usecomputers in your departme nt? How many and what kind? How do you usethem?您输入订单时，是否会查看产品的可用性？如何做？When you en ter orders, do youcheck the availability of product? How?您是否给客户发送订单确认？Do you always send an order con firmati on to thecustomer? 是 Yes 否 No如果客户向您讯问他的订单状况，您需要做

17、些什么来提供信息给客户，这个过程需要 多久？ If a customer called you to ask about the status of his order, whatwould you n eed to do to provide the in formatio n to him and how long wouldit take?您是否做信贷检查？ Do you have credit check?是Yes否No您是否使用价格乘子？ Do you have price matrix?是Yes否No您使用何种报表？您希望有何种报表What kind of reports do y

18、ou use? What doyou wish youhad?您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作What s yourbiggest problems. What do you hope the computers can improve youroperation?财务 Accounting员工总数Total staff在您的部门里是否使用计算机？有多少台，什么型号？Do you use computers inyour departme nt ? How many and what kind?您是否需要处理多币制的事务？Do you have a need to ha

19、ndle multi-currency transactions?是 Yes否No是否所有的财务事务都是手工输入的？或者有部分是从其他系统中导入的？Are allacco unting tran sacti ons manu ally en tered, or are some brought over fromother systems?每月完成总帐需要花费多长时间？How long does it take for you to close amon th in G/L?您是否使用标准、实际或平均成本系统？Do you use sta ndard, actual, or averagecost system?库存价值是多少？占年销售额的百分之几？What s your in ve ntory value? Howmuch is this as a perce nt of annual sales?您每月需要打印多