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1、2012 CLARK COUNTY SCHOOL DISTRICT MAINTENANCE achieving the highest level of customer satisfaction with emphasis on the creation of positive communication with all departments, schools, and community. Utilize environmentally friendly products while researching ways to conserve natural resources to p

2、rotect the environment. The success of our mission requires the dedication of all staff by the continual re-assessing of building needs, staffing, training, products, and techniques to maintain industry standards,Grounds/Landscaping We create an aesthetically pleasing and safe external environment f

3、or students, staff, and the public with the goal of improving student achievement. To do this we perform routine, preventive, and renovation Landscaping and Grounds work focusing on Safety, Efficiency, and Environmental Conservation,2,CCSD M&O MASTER BRIEF,M&O Objectives,Continuous Improvement (ISO

4、9001:2000) Better Transparency/customer service - Higher Accountability/Efficiency - Decentralization/maximized wrench time,3,CCSD M&O MASTER BRIEF,ISO 9001:2000 CERTIFICATION,Our new way of life: document processes, set goals, measure performance and constantly look for improvements,Results,Focus/p

5、rioritization of resources More efficiency/accountability Cost savings,Better performance Better customer service More support,March 2004/February 2007/July 2008/February 2010,NOTE: Last FY CCSD discontinued ISO due to funding, however we continue to practice it,4,Benchmarking Best Practice/Comparis

6、ons 2008 School District Benchmarking comparisons include those from Broward, San Diego and Miami Dade,Comparing CCSD to Broward/San Diego/Miami Dade, we are underfunded between $0.67 - $1.16 per sq/ft in the Maintenance/Grounds budget. Median average would equate to $31,647,767.00 in underfunding f

7、or CCSD,CCSD M&O MASTER BRIEF,5,2011 Council of Great City Schools,CCSD M&O MASTER BRIEF,6,Accumulative factors affecting maintenance: Budget cuts have forced us to focus more on reactive and less on preventive maintenance,CCSD M&O MASTER BRIEF,7,CCSD MAINTENANCE DEPARTMENT MASTER BRIEF,8,CCSD M&O M

8、ASTER BRIEF,Challenges,392 Sites to maintain (357 schools, 35 Administrative) 7910 Square miles of coverage General Funded (competing for classroom $) & RECENT STATE BUDGET CRISIS 34,656,531 square feet (SF) of building space,New Rancho HS,9,Gauging Customer Service,CCSD M&O MASTER BRIEF,Customer se

9、rvice training - all FTEs Customer Service Feedback forms New work order system Decentralization,10,SUITE REQ,CCSD M&O MASTER BRIEF,New easier user interface to Maximo Work orders routed quickly & correctly State of the art scheduling/reporting Mobile/Smart Device capability Measurable Key Performan

10、ce Indicators Now includes site funded work & TITLE IX,11,Focused Customer Service,CCSD M&O MASTER BRIEF,Mobile Maintenance Vans (MMVs) - small crew (Carpenter, Electrician, Painter, Plumber, Flooring and STA) and equipment trailer performing maintenance sweep of nuisance work orders. Moves to new s

11、ite each week or two. RIF Reduced staff on MMV 5 - Zone Crews Decentralize crew of 14 people performing reactive maintenance in a small zone of 30-40 older schools. RIF Reduced staff in Zone We are re-organizing to support 4 Zones (Four Corners of LV Valley,12,CCSD M&O MASTER BRIEF,Jefferson Yard Te

12、mporary: NW Zone Hub,FSC SouthSE Zone HubCore Maint.Core Grounds,Arville YardTemporary: SW Zone Hub Grounds SW,Cheyenne Yard NE & NW GroundsEquipment Operators,Eastern YardEquipment RepairBuilding Engineers Future: Core Shop Hub,Russell YardAsphalt & Fence Grounds SE & ERehab Crew,FSC North Food Ser

13、vice Warehouse NE Zone Hub 07/01/10 Done,Wallace Yard Possible Expansion SWZone Hub,Future: NW Zone Hub Centennial,Future: SW Zone Hub,80 sites,82 sites,88 sites,88 sites,13,CCSD M&O MASTER BRIEF,Current Maintenance Staffing,453 Full-time employees in 6 departments, 21 shops (430 w/o FSRR/FSRs,GENER

14、AL REPAIR (60) Carpentry (8) Paint (26) Roofing (11) Flooring (7) Glass (3) STAs (5,EQUIPMENT REPAIR (69) AVR/CFI (22) Industrial Arts (10) Office Machines (13) Hardware/Locks (10) Clocks/Intercom (7) STAs (7,MECHANICAL/ELECTRICAL (106) HVAC/Refrigeration (49) Electrical (21) Plumbing (19) Energy Mo

15、nitoring Systems (6) STAs (9) Preventive Maintenance (2,EXTERIOR/STRUCTURAL (26) Fabrication (9) Furniture Repair (5) Asphalt/Concrete (2) Fence/Playground (3) STAs (7) MMV (31) Zone (53) FSR/FSRR (23) Transferred from SPRS (Bond Fund) 07/10,Building Engineers/Night Crew (48) Office/Clerical (28,Adm

16、inistrative (9,14,Staffing,CCSD M&O MASTER BRIEF,Maintenance has a pay-me-now or pay-me-more-later effect Deferred maintenance leads to required RENOVATION/BOND FUNDS! Lack of PM results in expensive catastrophic failures at the most inopportune time. Currently our CM (Corrective Maintenance) is 81%

17、, PM (Preventive Maintenance) 13%, and EM (Emergency Maintenance) 5,15,Staffing,CCSD M&O MASTER BRIEF,Association of Physical Plant Administrators (APPA): Industry Standards - FTEs recommended for sf of space maintained by craft - What desired level of service do we want? - In 1990 we had 184 FTEs (

18、APPA suggests 349) - In 2006 we had 436 FTEs (APPA suggests 1017) - In 2008 we have 489 FTEs (APPA suggests 1197) - In 2009 we have 453 FTEs (APPA suggests 1203) - In 2010 we have 456 FTEs (APPA suggests 1222) - In 2011 we have 432 FTEs (APPA suggests 1215) - In 2012 we have 430 FTEs (APPA suggests

19、1212,16,CCSD M&O MASTER BRIEF,Sliding - *CCSD,17,CCSD M&O MASTER BRIEF,HVAC staffing in detail: - In 2003 we were at 65% of APPA recommended staffing - In 2006 we were at 88% - In 2008 we were at 83% - In 2009 we were at 88% - In 2010 we are at 86% - In 2011 we are at 84% - In 2012 we are at 87% Our

20、 biggest deficits right now are in carpentry and paint (13% and 14% of APPA recommended levels respectively). (Our lifecycle paint program has gone from 10 yrs to 17 yrs to 14 yrs,18,CCSD M&O MASTER BRIEF,19,CCSD M&O MASTER BRIEF,20,CCSD M&O MASTER BRIEF,21,CCSD M&O MASTER BRIEF,22,CCSD M&O MASTER B

21、RIEF,23,Falling behind the growth curve: in the last 20 years we have lost ground to our growth with regard to staffing,CCSD M&O MASTER BRIEF,24,CCSD M&O MASTER BRIEF,Increasing the amount of sf each employee has to maintain reduces the amount of PM they are able to perform 1990 = 9,982,962 sf/184 F

22、TEs = 54,255 sf/FTE *APPA 2006 = 29,088,216 sf/436 FTEs = 66,716 sf/FTE Recommends 2007 = 31,872,277 sf/494 FTEs = 64,519 sf/FTE 28,585 2008 = 34,244,524 sf/489 FTEs = 70,030 sf/FTE sf/FTE 2009 = 34,399,727 sf/453 FTEs = 75,938 sf/FTE 2010 = 34,927,142 sf/456 FTEs = 76,595 sf/FTE 2011 = 34,731,872 s

23、f/424 FTEs = 81,915 sf/FTE 2012 = 34,656,531 sf/430 FTEs = 80,597 sf/FTE Increased PM = better functioning and longer life for equipment which reduces emergency repairs and creates a spiral affect towards improved reliability and classroom environment,25,CCSD M&O MASTER BRIEF,26,CCSD M&O MASTER BRIE

24、F,Staffing,Boiler/Chiller Preventive Maintenance summer/winter off-season work resulting in fewer emergencies. Limited capabilities - 7 chiller techs, 6 boiler techs. New Maximo w/o system will help prove savings and target return on investment. Running tracks were maintained via contract (after pro

25、ving savings over no maintenance 7 yr life vs. 15 yr). CUT in 09,27,CCSD M&O MASTER BRIEF,Staffing,Infrared Thermography: Using thermal camera to detect electrical problems - 1 FTE Infrared Thermographer on staff now - Asking for one additional FTE - Other applications include roofing, plumbing, boi

26、lers, and other equipment (fried feline, gym floor flood,28,CCSD M&O MASTER BRIEF,Staffing,Diesel fuel cleaning: Emergency generators are cycled once every week. Fuel in the tanks sits dormant and solids and moisture develop compromising fuel pumps and other components. Over the past few years we ha

27、ve had at least 8 fuel pump failures (roughly $20,000 of repairs). The cleaning program costs roughly $1 per gallon annually. For less than $800/year we could have avoided these repairs (saving about $19,200,29,CCSD M&O MASTER BRIEF,Wrench Time By the Month,National Average shows 35% is good, best i

28、n class is 65% PEAK Industrial Solutions, LLC,Before RIF 2009-31% After RIF 2009- 24% Global 2011-51% Currently 34,AVG 2011,December 2011,Feb 2012,Mar 2012,May 2012,Jan 2012,Apr 2012,June 2012,30,CCSD M&O MASTER BRIEF,Priority 1 Response Time,BUDGET CUT/RIF has affected our ability to respond to wor

29、k orders in a timely manner,01-Jul-08 To 21-Sep-08 Priority 1 Work Orders 6.2 % were non-compliant 01-Jul-09 To 21-Sep-09 Priority 1 Work Orders 11.9 % were non-compliant,Today, 8.9% are non-compliant even though Priority 1 work orders decreased by 2.5,31,CCSD M&O MASTER BRIEF,Backlog,Backlog work e

30、ventually becomes deferred work which eventually requires bond monies,Current BacklogMaint Only,1 Year Old BacklogMaint Only,Last Years Backlog was at 11,204,32,TODAY,WAPPR,WMATL,INPRG,APPR,CCSD M&O MASTER BRIEF,33,CCSD M&O MASTER BRIEF,Overtime (Pay me now or pay me more later,Reduced overtime look

31、s like a good thing on the surface but what happens to all the work that doesnt get done? The answer is that it becomes deferred work that is either taken care of by capital projects or it waits until it becomes a catastrophic failure,November 2010,November 2011,34,Operations,35,CCSD M&O MASTER BRIE

32、F,OPERATIONS Objectives,New QA/QC Program to ensure accountability for school cleanliness. 6 test school pilot for Team Cleaning. - Improve our recycling program reduce solid waste by 50,36,What you Didnt know Operations Manages: District-wide recycling program - saves over $1M/yr Provides coverage

33、and assistance at school polling sites for Elections Dept Provides Pest Management for pigeons, bees, and rodents Provide annual training for P.A.C.E (Provides Assessment for Career and Education) students and Skills USA programs Perform Fire Sprinkler Flow Test (quarterly), Fire Extinguisher Inspec

34、tion, and complete Fire Sprinkler Riser checklist (monthly,CCSD M&O MASTER BRIEF,37,OPERATIONS CURRENT STAFFING Administration - 2Pest Control Supervisor - 1 Office/Clerical - 7Senior Pest Control Technicians - 3 Support Staff Training Supervisor - 1Pest Control Technicians - 2 Custodial Supervisors

35、 - 7Floor Care Supervisor - 1 Assistant Custodial Supervisors - 2Senior Floor Care Technicians - 2 Support Staff Trainers - 2Floor Care Technicians 6 Head Custodian III (High Schools/Facilities) - 38 Head Custodian II (Middle/High Schools /Facilities) - 66 Head Custodian I (Elementary Schools/Facilities) - 212 Head Custodian (Special Schools) - 3 Custodial Leaders (High/Alternate Schools/Facilities) - 50 Custodians (Elem

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