企业培训_培训效果评估

1 MeasureTrainingResults SomeConceptsSomeexperiencesSomelessonsFrankCaoLucentTechnologiesfcao 2 TrainingProcess NeedsAnalysisDesignDeliveryEvaluation 3 FourEvaluationLevels ReactionHowdoparticipantsfeelabouttheprogram LearningTowhatextentdidtheparticipantsincreaseknowledge improveskills and orchangeattitude BehaviorTowhatextentdidtheirjobbehaviorchange ResultsWhatfinalresultsoccurred Quantity quality safety sales costs profits ROI 4 LevelOne Reaction Whatisevaluated ContentTrainerMethodologyMaterialFacilitiesLogisticsRegistration 5 ExampleQuestions ProbabilityyouwilluseideasfromthissessioninyourworkContentrelevancetomyjobPracticalexamplesandexperienceSpeaker sknowledgeofsubjectareaSpeaker spresentation facilitationskillsSpeaker sabilitytorespondtoquestionsGroupparticipation 6 LevelOne Reaction Whatisevaluated Overall 7 ExampleQuestions Whatdidyoulikemostabouttheprogram Whatdidyoulikeleastabouttheprogram Inwhatwayscouldthisprogrambeimproved Wouldyourecommendthiscoursetootherswhoareinterestedinthesubject Whichofthefollowingfeatureswereimportantinyourdecisiontoattend Rankinorderofimportance 8 LevelOne Reaction Howtoevaluate QuestionnairesInterviewFocusGroupPhonesurvey 9 LevelOne Reaction Questionnaire scalesExcellentWellFairPoorExcellentVeryGoodGoodFairPoorStronglyAgreeDisagree7654321HighLow10987654321 10 LevelOne Reaction AdvantagesEasytoexecuteParticipantsarefreeSomerelationshiptoonjobperformance IssuesPurelysubjectiveHaloeffect smilesheet HorneffectCentraltendencyTimepressure 11 LevelOne Reaction Tip1 highlightpurpose solicitcooperationTodeterminethedegreethattheseminarmetyourneeds wewouldlikeyoutogiveusyourhonestopinion Tomakeourfuturesessionsasmeaningfulaspossible wewouldappreciateyourcandidevaluationofthisprogram Yourcommentswillbeusedtoimprovefutureofferingsofthisseminar 12 LevelOne Reaction Tip2 EncouragecommentsCommentsaremoreaccuratethanscoresTip3 SetupbaselinescoresHistoricaldataBenchmarkingdataPilotgroupdata Formativeevaluation Tip4 Combinequestionnaires interviews focusgroupsTip5 instantfeedbackformultisubjectcourses 13 LevelTwo Learning Howtoevaluate TestDemonstrationPresentationDiscussionRolePlay 14 LevelTwo Learning AdvantagesPressuretoparticipantsPressuretotrainerFirststeptochangebehavior IssuesTensionReliabilityCreditabilityDifficultyDifferentiationNotthebestindicatorforonjobchange 15 LevelTwo Learning Tip1 FullyutilizetestTestisgoodtoevaluateknowledgebasedtrainingFunctionalskillsNewEmployeeOrientationSupervisorABCBeseriousabouttestresultofformaltrainingInstantselfscoringandsymbolicincentiveforinformaltrainingReliability Creditability DifficultyandDifferentiationSetupbaselineFinalscorevs gain 16 17 LevelTwo Learning Tip2 SetuprulesinadvancefordemonstrationandpresentationTopicTimeCriteriatoevaluateEvaluatorsarekeysuccessfactorTip3 Peopledon tspeakmightbebestlearnerTip4 Peoplegoodatroleplaymightnotbegoodlearner 18 Example ManagementSkills Participantsselected3topicsfrom11TopicrequirementTimeandassessorsPracticeRightbeforethestage ParticipantsknewthetopicAssessorsinteractedwithandprovidedfeedbacktoparticipants 19 Example LeadershipStyle Describeasituationwhenyouusedwhatyoulearnedaboutleadershipstylestoimprovetheeffectivenessofarelationship Besuretocover WhatmotivatedyoutoexaminethestyledifferenceWhatdidyoufindandhowWhatdidyoudotoflexyourstyleWhatweretheresults 20 Example PerformanceAppraisal 21 LevelThree Behavior Howtoevaluate ObservationPerformanceAppraisalInformationSupervisorfeedback oralorwritten Customerfeedback oralorwritten Employeefeedback oralorwritten 22 LevelThree Behavior AdvantagesDirectpurposeoftrainingRecognizedbysupervisorandmanagementteam IssuesTimeconsumingExpertisescarcityCooperationfromsupervisor customerMultiple cause effect 23 LevelThree Behavior Tip1 SelectprogramcarefullyBehaviorbasedCompanybehaviorProfessionalskillsManagerialskillsCustomerservice smile response Trainer scooperationTrainer sexpertiseinevaluationDocumentsreadybeforetraining 24 LevelThree Behavior Tip2 EvaluationtimeinaccordancewithskillspracticeTip3 Supervisor scooperationiskeysuccessfactorCommitmentwhenregisterMutualbenefitBriefthekeypoints 25 LevelThree Behavior Tip4 Takeadvantage ofvendorKeybehavioridentificationQuestionnairesdesignTimeResultanalysis 26 Example TimeManagement 27 TOT TransferofTraining Only ofclassroomlearningwastransferredtowork ThetransfermustbePLANNED 28 TOT TransferofTraining A Beforetaking couldyou B Canyoucurrently C Howoftenareyouapplying onyourjobTOToccurredifAisNBisYCis 1 YNYN012345 29 TOT TransferofTraining A Y All PriorKnowledgeRateB N All IncomprehensionRateC 0 All DisconnectRateTOTRate AcceptableRate0 66 0 33 0 33 LowMidHigh0 33 34 66 67 100 30 LevelFour Results Howtoevaluate QuantityQualitySafetySalesCostsProfitsROI 31 LevelFour Results AdvantagesUltimatepurpose IssuesTimeconsumingExpertisescarcityCooperationfromManagementMultiple cause effect 32 LevelFour Results Tip1 SelectprogramsthatothercausesarestableQualitytraining errorrateSafetytraining accidentrateSalestraining revenuegrowthrate orderloserate 33 LevelFou