平衡计分卡_平衡记分卡概要

平衡记分卡（BalancedScorecard）概要,企业资源管理研究中心（AMT）整理,学习与成长-雇员满意度-团队精神-信息利用程度,财务-成本最优,使命愿景战略,客户-客户满意度,内部运营流程-有效的内部控制-有效的供应商管理-综合利用多种获得资源的途径-流程不断改进,平衡记分卡的目标与衡量方法,MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartmentsprogrammaticgoalsandobjectives.,STRATEGYTochangethepresentsystemsculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.,VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublicstrustandfulfillingpublicpolicyobjectives.,CUSTOMER-CustomerSatisfaction,CUSTOMERPERSPECTIVE,A-6,CustomerSatisfaction,CORECustomerSatisfactionIndexDataSource:CustomerClimateSurveyAlso,documentedresultsfromformalBaldrige,PresidentialorEnergyQualityAwardSelf-AssessmentsandSiteVisitEvaluationsElements:Timeliness:Extentofcustomersatisfactionwithtimelinessofprocurementprocessing;planningactivities;andon-goingcommunicationsQuality:ExtentofcustomersatisfactionwiththequalityofprocurementservicesCommunications:Extenttowhichprocurementcommunicatesaccurateinformationwhichimpactstheworkofmyorganization,85%customersatisfactionratingin1998(90%in1999,95%in2000),CUSTOMERPERSPECTIVE,OBJECTIVEMEASURENATIONALTARGET,A-7,CUSTOMERPERSPECTIVE,OBJECTIVEMEASURENATIONALTARGET,(AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization),CustomerSatisfaction(Cont.),OPTIONALDataSource:Real-timeTransactionalSurvey(ifappropriate)ElementsMenu:ScheduleCostBestValuePerformanceagainststandard/commitmentOverallSatisfactionA-8,INTERNALBUSINESSPROCESSES-EffectiveInternalControls-EffectiveSupplierManagement-EffectiveUtilizationofAlternateProcurermentApproaches-StreamlinedProcesses-AcquisitionProcess-GoodCorporateCitizenshipthroughPurchasing,INTERNALBUSINESSPROCESSPERSPECTIVE,A-13,EffectiveInternalControlsDataSource:Transactionalreviewofpurchasingfiles,reviewboardsandLocalPurchasingInformationSystems(LPIS)EffectiveSupplierManagementDataSource:LPISEffectiveUtilizationofAlternateProcurementApproachesDataSource:LPIS,Core:%ofsystemsinfullcompliancewithstakeholderrequirements(e.g.,applicablelaws,regulations,termsandconditionsofcontracts,ethics,etc.)basedonself-assessmentandsubjecttofatalflawconsiderationsCore:%Deliveryon-timeOptional:SupplierSatisfactionPrequalifiedsuppliersasa%ofallsuppliersRejectionratesduetonon-conformancetocontractrequirementsCore:Optimum%oftransactionsplacedbyusers(JIT,ProcurementCard,etc.dividedbythesumoftotaltransactions)Optional:%utilizationofICPTandotherleveragedpurchases%ofRFPsover$100KissuedelectronicallyA-14,Meetsorexceedsexpectations85%on-timedelivery(includesJIT)(AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization),INTERNALBUSINESSPERSPECTIVE,OBJECTIVEMEASURENATIONALTARGET,StreamlinedProcessesDataSource:LPISAcquisitionProcessDataSource:LPISGoodCorporateCitizenshipthroughPurchasingDataSource:LocalgoalsasnegotiatedwithcognizantDOEoffice,Core:Numberofcriticalprocessesreengineered/redesigned.orre-validatedOptional:%purchaseactionutilizationofElectronicCommerceCore:Averagecycletime(exception:ProcurementCard)Optional:Averagecycletime($100,000)Core:%ofeconomicandsocialdiversityandlocalparticipationprogramgoalsachieved,including:SBandSDBGoalsRegional/LocalOutreach/SupportGoodNeighborProgramA-15,Twoannually20dayscycletime(CAPS)SpecificnegotiationswithlocalDOEOffice,INTERNALBUSINESSPERSPECTIVE,OBJECTIVEMEASURENATIONALTARGET,LEARNINGANDGROWTH-EmployeeSatisfaction-EmployeeAlignment-InformationAvailability,LEARNINGANDGROWTHPERSPECTIVE,A-21,EmployeeSatisfactionDataSource:EmployeeClimateSurveyAlso,documentedresultsfromformalBaldrige,PresidentialorEnergyQualityAwardSelf-AssessmentsandSiteVisitEvaluationsEmployeeAlignmentDataSource:EmployeePerformanceAppraisalsandLocalPurchasingInformationSystemsasappropriateInformationAvailabilityLocalPurchasingInformationSystemsasappropriate,LEARNINGANDGROWTHPERSPECTIVE,OBJECTIVEMEASURENATIONALTARGET,Core:EmployeeSatisfactionIndexEmployeeSatisfactionIndexincludesdatafromemployeesurvey,focusgroups,absenteeism,andvoluntaryterminationsCore:EmployeeAlignment%ofemployeeswhoseactualperformanceisalignedwithKeySuccessFactorsCore:InformationAvailabilityMeasureThisisameasureofusefulinformation(e.g.,policies,procedures,operationalreports)availabletoemployees,(AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization.)90%aligned90%ofworkgroupshavethedatatheyneedtodotheirjobs,A-22,FINANCIAL-OptimumCostEfficiencyofPurchasingOperations,FINANCIALPERSPECTIVE,A-27,OptimumCostEfficiencyofPurchasingOperationsDataSource:LocalPurchasingInformationSystems.,Core:CosttoSpendRatio:Pur