0701顾客提供产品的控制程序.doc

1 目的objective 正确的验证、贮存、维护和使用顾客提供的产品。 the objective is to correctly verify, store, maintain and operate the products supplied by the customers.2 适用范围applicable scope 适用于本公司顾客提供产品的管理活动。 this is applicable to aicqs management activities of customer supplied products.3 职责responsibility3.1 市场销售部负责与顾客进行联络，各相关部门负责对顾客保管，并维护好顾客提供的产品。the marketing department is responsible for contacting the customers. the relative departments are responsible for keeping and maintaining the customers supplied products. 3.2 工程技术部负责编制顾客提供产品的技术要求及标准，必要时对其产品进行验证认可。the engineering department is responsible for formulating the technical requirements and standards of the customers supplied products, and if necessary, verifying and certificating the products.3.3 质量部负责制订检验和试验规范，对顾客产品进行检验和验收。the quality department is formulating the inspection and test specifications, and inspecting and accepting the customer products.4 术语nomenclature 顾客提供的产品-是归顾客所有的、为满足合同要求提供给企业使用的产品。其中也包括模具、包装、技术资料。 customer supplied product: it refers to the products that are owned by the customer, but are supplied to the enterprise for purpose of fulfilling the contractual requirements. it includes the tooling, package and technical documents.5 工作程序work procedures5.1 市场销售部与顾客签定关于顾客提供产品的合同或协议，规定顾客应提供质保书的内容，进货检验的方式和范围，有关产品的标识和可追溯性范围等。合同中应明确规定，本公司对产品的验证不能免除顾客提供合格产品的责任。the marketing department and the customer shall sign a contract or an agreement on customer supplied product, in which it shall specify the details of the customers quality guaranty certificate, the inspection methods and scope of incoming products, product labeling, scope of traceability, etc. in the contract, it shall clearly specify that the aicqs verification cannot release the customer from the responsibilities for providing acceptable products. 5.2 对顾客提供的用于产品的原材料或零部件，抵达公司后由市场销售部办理接收手续、交采购物流部，由采购物流部填写送检单，并附上顾客提供产品的质量文件交质量部。同时核对产品标识、数量和记录及相关文件归档备查。at the arrival of customer supplied raw materials or parts, the marketing department shall clear receipt formalities and submit to the purchasing department. the purchasing department should fill in the inspection bill, attach the product quality documents and submit them to the quality department. meanwhile, verify the product labeling, quantity and records, and file relevant documents for future reference.5.3 质量部对顾客物资进行检验和必要的核对，并记录将检验结果反馈给采购物流部。the quality department shall inspect and verify the customer supplied products, keep the inspection records in file and feed back the inspection results to the purchasing department.5.4 采购物流部对合格的顾客提供的产品办理入库手续，交仓库管理。对不合格品应办理退货手续或按不合格品控制程序办理让步接收申请。the marketing department shall clear admission formalities for acceptable customer supplied products and put them in warehouse. the marketing department shall clear rejection formalities for unacceptable customer supplied product, or submit compromised receipt application in accordance with unacceptable product control procedures. 5.5 仓库应对顾客提供的产品建立台帐，并设置专区、标识贮存。the warehouse shall establish tally for the customer supplied products, and set up a special zone and labeling.5.6 顾客提供的产品如有丢失、损坏或不适用情况应加以记录，由市场销售部向顾客报告，协商解决措施。make appropriate records if the customer supplied products are lost, damaged or inapplicable. the marketing department shall report the case to the customer and negotiate to find a solution. 5.7 采购物流部根据生产需要，按生产计划发放顾客提供产品。the marketing department shall release the customer supplied products in accordance with the production plan.5.8 对顾客提供的所有设备、工模夹具、模具、工位器具和样品做永久性标识，并注明所提供顾客的名称或编写。all the equipment, clamps, moulds, workstation apparatus and samples supplied by the customer shall be permanently labeled, and be indicated of customers name or number.5.9 对顾客提供的所有的技术资料注明所提供顾客的名称或编号，发放给技术工程部存档，按技术文件资料管理办法执行。 it is required to note the names and numbers of the customers on the technical materials provided by customers then send to the engineering department for filing based on the technical files and materials management. 5.10 对顾客提供的样品由技术工程部按样品样件管理办法进行归口管理。the engineering department is responsible for managing the samples provided by customers based on the samples and prototypes management rules. 6 相关文件specific documents6.1 aicq/qp-1001-00 检验和试验控制程序aicq/qp-1001-00 “inspection & test control procedures”6.2 aicq/qp-1301-00 不合格品的控制程序aicq/qp-1301-00 “nonconforming product control procedures”6.3 aicq/qp-1501-00 搬运、贮存、包装、防护和交付控制程序aicq/qp-1501-00 “hand